SUMMARY

• Experience in writing user stories and use cases
• Work with business users to gather and document business requirements.
• Experienced in documenting functional and nonfunctional requirements
• Reconciled accounts/records and extract and compile information from records as required.
• Seeks ways to improve job and operational efficiency and makes suggestions as appropriate
• Compiled and process Contracts, SOW, and changes.
• Experienced in creating power point presentation
• Experienced in creating process flows and swim lanes using Visio.
• Separation or grouping of material and abstract ideas into various elements.
• Reconciled accounts/records and extract and compile information from records as required.
• Entered data onto computer spread sheets, ledgers, worksheets and other forms.
• Compared data contained in a variety of financial records to detect errors/discrepancies.
• Experience with software applications such as SharePoint, SAP identity management
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of customers or clients.
• Strong knowledge of the Microsoft Office suite of tools
• Create and maintain project and system documentation per standard
• Responsible for basic project systems planning to include monitoring and tracking questions, conducting system testing, and developing and conducting user training

TECHNICAL SKILLS

• MS Office, Excel, Word, Visio
• SharePoint
• QuickBooks
• PeopleSoft
• SQL - VLOOKUP
• Google Analytics
• SAP GUI Interface
• Lotus Notes
• SQL Server Management tools
• Microsoft Office suite tools

PROFESSIONAL EXPERIENCE

Confidential

IT / Business Process Analyst

Responsibilities:

• Review and update process documentation and facilitate the access management for project resources-Security, Process Teams, GOS Support Team, BPS( Business process support team, Polaris support Team, and ITSM group.
• Work with user groups to provide training, resolve questions, assess user needs, and recommend changes
• Maintain activities in SAP- ECC production role and SAP user interface, SAP identity management.
• Maintain security access training to ensure compliance with all BT IT and GOS Team.
• Facilitate, participate and update processes to streamline the communication from BT/IT to GOS and End Users. Projects include enhancing GOS Communities, Major Release Note Communications, etc.
• Maintained Release Notes for each release to provide standardized, high level communication to super users, end users, management and Confidential customer where applicable detailing bug fixes or enhancements made to the ERP.
• Maintain Minor and Major Release notes data and pull data from super user SharePoint site and run the reports and distribute the final reports within multiple departments.
• Create Test case, test schedules, review testing plans, track test issues and report them.
• Create and maintain test plans; Work with end users and developers to perform unit, system, and regression testing.
• Facilitate and coordinate the end to end onboarding process of all GOS and Polaris Stabilization Team
• Members and maintain compliance with policies, procedures and standards.
• Responds within a timely manner to all onboarding and off boarding requests resolving issues regarding access working through Subject Matter Experts as needed. Maintain security access activity on Global Hopper team
• Process user access control change requests, such as adding, modifying, and deleting user and group accounts within Confidential AD platform and various clinical and business applications
• Maintains all documentation around onboarding and off boarding processes including ensuring all compliance training has been completed before submitting access requests. Meets on a regular basis with Management to raise processes enhancement that will improve the efficiency of onboarding.
• Maintain Polaris onboarding access, SharePoint access on GOS Global Hopper list for Confidential resources.

Confidential

Business Analyst/Project Coordinator

Responsibilities:

• Was Responsible to re-group and schedule the customers as they are migrating to new platform.
• Tracking the status of the groupings and to customize their communication and give feedback and updates to the business.
• Provide regular status reporting on plan progress and ensure project is moving forward.
• Coordinate project progress and update project documentation.
• Was responsible for updating RM spreadsheet daily, collect and verify the Data from multiple sources.
• Update external Confidential customer contract and validated the correct date.
• Maintain large scale of data of RM and Customer contact on the SharePoint data base daily.
• Managed Email communication with external and internal Confidential customer.
• Assist in documenting, routing and tracking change requests, specification documents.

Business Analyst

Confidential

Responsibilities:

• Was involved in the imaging project for client.
• Created process to scan in back file documents an index them into repository.
• Worked with Kofax software for indexing panel and helped with batch creation and documented process.
• Facilitated requirements gathering sessions and documented business requirements for various development and change request projects.
• Documenting functional, non-functional and technical requirements.
• Documented user stories and use cases.
• Creating process flows for AS-IS and TO-BE process flow to elaborate on requirements using VISIO.
• Supported Salesforce technical support team with additional needed administrative support for users.
• Working with Test Lead and testers to approve and provide feedback on the test cases, and confirmed that all use cases are appropriately covered.

Project Coordinator

Confidential

Responsibilities:

• Assisted the Project Manager with the planning and managing overall daily execution of various software/Application development projects.
• Responsible for maintaining certain aspects of the project schedule as assigned by the Project Manager, by managing the process of tasks, coordination of developer and clients, maintaining schedules, creating presentation and budgets.
• Worked in coordination with the Project Manager complete the projects.
• Compiled and processed Contracts, SOW, and changes.
• Assisted with the scopes of work and helped with resource management.
• Prepared financial and progress reports and communicated information about these to relevant staff.
• Communicated requirements to relevant departments and employees to keep progress on track.

Principle Accountant

Confidential

Responsibilities:

• Responsible for managing expenses and account for history department.
• Payroll, reports and other administrative duties.
• Strong skills using accounting software such as Peoplesoft and universities financial software.
• Maintain fiscal records by reviewing payroll information, purchase requisitions, vouchers, receipts and other documents.
• Entered data onto computer spread sheets, ledgers, worksheets and other forms.
• Compared data contained in a variety of financial records to detect errors/discrepancies.
• Reconciled accounts/records and extract and compile information from records as required.
• Coordinated accounts payable activities with the purchasing function; review transactions for documentation of obligation, payment authorization, timely payment, and accurate recording; confer with vendors.
• Assisted clients with sponsored program contractual and financial procedures by providing consultation concerning proposal guidelines, budgets and award terms and conditions; monitor grant budgets and fiscal records; inform other agency employees about accounting procedures, policies, rules and regulations; clarify federal and state policies and procedures.
• Classified and coded revenues and expenditures for entry into appropriate accounting records.
• Reviewed and reconciled various financial transactions.
• Examined invoices, expense vouchers and other source documents to verify obligations and post appropriate records.
• Prepared financial reports, statements and schedules of standard design.

Administrative Assistant

Confidential, Anaheim, CA

Responsibilities:

• Provided complete assistance to clients
• Managed care, claims & customer service (send/receive e mail, answer phone calls)
• Clerical support (filing, Data entry etc.)
• Oversaw shipping and handling
• Recorded receiving mails invoices

Advertising Manager

Confidential, Irvine, CA

Responsibilities:

• Recruited advertisers to circulate newspaper
• Maintained advertising contacts/follow up on advertiser payment
• Handled incoming calls /complains
• Clerical Duties: Faxing, Filing, Copying, Mailing