SUMMARY

• Experience in conducting workshops, meetings and presentations with diverse audiences.
• Experience in market research for vendor assessment and preparing business cases.
• Expertise in collecting and researching requirements based on business objectives, user's need and market demand.
• Expertise in breaking down requirements into independently developable and testable stories.
• Establishes strong business relationships by liaising between business and technical teams and managing communications to ensure successful sign off.
• Experience developing user manuals and delivering training to users to ensure successful adoption of implemented programs.
• Good experience understanding the application technically and recommending solutions whether for system integration, pulling or pushing data to other systems, implementing third party APIs, system deployment, or studying the code to identify business rules.
• Significant experience using different diagramming methods including use case, activity, sequence, flow chart, ER to make documents easy to understand.
• Experience with various project management methodologies like waterfall, Incremental and Agile (Scrum, Kanban).
• Worked for variety of companies including House of Fraser, GAP, FCUK, Confidential, Reiss, Specsavers, Odeon Cinemas, World Duty Free Group, National Express Coach Services, British Telecom (BT), Monsoon, Confidential, TNT Express etc. under Confidential, Helios Solutions and IndiaNIC Infotech.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Supports different business partners with application related issues.
• Plan stakeholder management and communicate with all stakeholders for requirement gathering.
• Analyse the changes requested by business partners.
• Identify impacted Confidential area and prepare the requirement document.
• Create change requests in StarTeam and assign it to ITD (Information Technology Division) for estimation.
• Communicate and collaborate with the Information Technology Division team on progress on change requests.
• Prepare test cases and perform testing on the developed change requests.
• Manage quarterly release and weekly emergency release from Ministry of Immigration and Career Training side by coordinating with all BA on progress of their change requests for the quarterly release.
• Participate in CAG meeting with all business partners to plan the change requests for quarterly release.
• Delegate testing responsibilities to the team for regression and stage testing and also participate in it.
• Participate in production testing and giving sing off from ministry of Immigration and Career Training.

Deliverables: Business Requirement Document, Business Case, Change Request Document, Test Cases, Defect tracking document, Release Note, Knowledge Article, Mockups.

Software Support Specialist

Confidential

Responsibilities:

• Assisted clients with utilizing the core software and all integrated pieces.
• Interacted through call, chat and email interfaces with all levels of client like technical, non - technical, top management or store clerk so had to customize the communication based on it.
• Assessed support inquiries to identify whether issues are system or user related.
• Troubleshoot and debug qualified system issues.
• Investigate and analyze the root cause of qualified system issues.
• Categorizes, and documents qualified system issues for the Research and Development Department.
• Ensured customer requests are acknowledged and resolved within service level agreement times.
• Worked closely with Research and Development and the Quality Assurance teams to move issues through the software release process.
• Understand how RQ is integrated with third party APIs for carrier integration, trade-in and payment, analyzes and figures out whether the issue is on RQ side or on third party API side.
• Within short period of time working at Confidential, he got the highest percentage of customer satisfaction ratio and because of that we achieved customer satisfaction ratio target.

Deliverables: Problem Statement, Test Scenario Documentation, Troubleshooting Steps and Guide

Business Analyst/Product Owner

Confidential

Responsibilities:

• Planned and coordinated all BA activities to get effective result with less amount of time.
• Planned and maintained good communication and coordination among all stakeholders both internal and external as well as team members.
• Facilitated requirement gathering sessions with different stakeholder groups to identify business need.
• Converted business need into technical specification.
• Analysed current system and with the help of process mapping technique identified processes where time and cost could be saved and also identified new features based on end user requirements and market trend and created Future solution accordingly.
• Defined Scope of the solution to avoid scope creep and cost increase
• Performed GAP analysis to identify steps to perform or task to complete for reaching the future state from current state and prepared report to make stakeholders understand.
• Analysed readily available ITSM applications from market from different vendors.
• Prepared a return on investment report for upgrading existing system vs. buying off the shelf ITSM tool from market.
• Created business case document and organized sessions with board members.
• Organized requirement review sessions with all stakeholders to verify and validate the documented requirements.
• Prepared test strategy and planning for the project.
• Incorporated important non-functional requirements to have zero downtime, smooth performance and less security related issues.
• Developed KPIs to evaluate the performance of the solution. E.g. 30% shorter time frame for Create incident journey process.
• Built the road map for system upgrade with new features.
• We were using traditional waterfall methodology initially but proposed to transform the delivery approach from waterfall to Agile Scrum as it is quicker and gives quality output.
• Gave training to all team members and stakeholders on Agile and Scrum framework.
• Laid down all processes from stakeholder collaboration, requirement gathering, development, testing, demo and release planning.
• Facilitated various sessions with business and development team like requirement gathering session, backlog grooming session, sprint planning session, demo session and retrospective session.

Deliverables: Business Case, Software Requirement Specification (Before Agile), Requirement Traceability Matrix, Release Notes, JAD Sessions, User Stories (After Agile), Burn Down Report (After Agile), Product Backlog (After Agile), Work Flow Diagrams, Activity Diagrams, Use Case Diagrams, Sequence Diagrams, RACI Matrix and Test Strategy and Planning.

Business Analyst

Confidential

Responsibilities:

• Studied end to end transaction process for the checkout on Retail J application side and self-checkout side.
• Identified the solution to build an API that works as a bridge between the two systems and pass information from one system to other.
• Analysed the parameters that needed to be passed to Retail J from self-checkout and from Retail J to self-checkout for successful transaction and documented it.
• Created Sequence Diagrams for each transactions on how these two system along with our built API will communicate with each other.
• Identified and documented all business rules that need to be implemented like verifying if the item has any restrictions (E.g It can’t be sold to person aged under 18 or 16, discount on products, payment through gift cards.)
• Conducted requirement walk through session for stakeholders and development team.
• Once the API was ready and integrated with self-checkout, did the thorough testing of the whole system and made sure it worked without any issues.
• Gave demo of the developed system to all stakeholders.
• Helped the end user in UAT by providing test scenarios.
• The system went live with zero defect on testing and on UAT and is running without any issue.
• Waterfall methodology was used to deliver this project.

Deliverables: Software Requirement Specification, Requirement Traceability Metrix, Release Notes, JAD sessions, Sequence Diagrams.

Business Analyst

Confidential

Responsibilities:

• Analysed how we can create print web service that can be used independently through any integrated ecommerce application or enterprise Point of Sale application.
• Analysed various printers from different companies that can be integrated like star printers, sewoo printers etc. and parameters that needed to be sent for printing like company name & logo, print format, date time, product details, taxes, payment mode, account number (masked), authorisation code, transaction id.
• Integrated the print API in such a way that whenever print function is initiated first call is initiated for getting the printer information and selecting the printer then second call for requesting print information based on the printer and then print.
• Identified APIs of different payment gateways for iOS, Android and Windows and pin pad devices compatible with each payment gateways.
• Analysed end-to-end payment process from customer inserting the card, to payment request sent, to payment gateways, to bank server, back to payment gateway, and back to Store Enabler.
• To make the payment secure, suggested to add payment key on the merchant’s application and on Store Enabler. Whenever the payment request is initiated encrypted payment key with amount, transaction id, currency is sent to Store Enabler then store enabler will encrypt its payment key with same mechanism and try to match if matched then only the payment request will be sent to payment gateway.
• Identified parameters required by payment gateways APIs for successful transaction. We just sent amount, currency, transaction id and rest of the process is done by the payment gateway and payment gateway sends us back the response with payment status, payment information like mode, account, transaction id, authorisation code then based on client need if printing is required then print service is initiated.
• Researched payment standards and compliance.
• Gave requirement walk through sessions to the development team and stakeholders.
• Created sequence and use case diagrams to show how the transaction flow would be interacting with each system during the whole transaction.
• Store Enabler is being used by Specsavers and Odeon Cinemas in United Kingdom and more clients are looking forward to try this wonderful solution

Deliverables: Software Requirement Specification, Requirement Traceability Metrix, Release Notes, JAD sessions, Sequence Diagrams, Use Case, Flow Chart and Test Strategy and Planning.

Business Analyst/Product Owner

Confidential

Responsibilities:

• Studied their legacy system and found out that the .Net framework on which the system is built is very old and cannot accommodate new features and designs. Also, it was prone to performance issues.
• Created a business case and suggested to rebuild the system using latest .Net framework which would be more adaptive to new features without any performance issue.
• I proposed to use API based modular approach and plug them into the existing system without any impact on other modules of the system.
• Studied existing system’s behaviour and looked into the code with the help of tech team to verify various business rules for the system and prepared Functional Requirement Document.
• Prepare stakeholder collaboration plan to review the Functional Requirement Document and get sign off on the requirement document from the subject matter experts of the particular system.
• Created story map and prepared user stories from the requirement documents and gave walk-through sessions to tech team and refined the user stories.
• Organized requirement review sessions with clients.
• Prepared test strategy and planning for the project.
• Facilitated requirement grooming sessions, sprint planning session, sprint demo, retrospective sessions with various levels of audience.
• Manage product backlog and keep it up to date.
• We completed our 60% of work within 40% of the allocated time and earned additional business of building new application for stock counting and warehouse management from Confidential .

Deliverables: Business Case, Product Backlog, User Story, Requirement Traceability Metrix, Release Notes, JAD sessions, Reverse Engineering Document and Test Strategy and Planning.

Project Manager

Confidential

Responsibilities:

• Planned all BA activities to achieve effective and efficient results.
• Organized requirement gathering sessions with client.
• Documented all the functional and non-functional requirements
• Verified and validated all the requirements.
• Prepared milestone based on the estimations.
• Organized requirement walk-through sessions with team.
• We delivered the project within the budget and with quality because of that we got partnership for development work with the client.
• We used waterfall methodology for this project.

Deliverables: Software Requirement Specification, Requirement Traceability Metrix, Workshops, Status Report, Project Plan.

Business Analyst

Confidential

Responsibilities:

• Analyzed the current system by observing the processes and created process mapping with UML diagrams of each process.
• Identified the areas where automation could reduce time frames of processes, reduce cost and makes user journey easier.
• Created a future state solution with process mapping using same set of UML diagrams and highlighted where time and cost could be saved and how it makes user journey smooth. Prepared a return on investment plan.
• Performed Gap analysis to identify tasks and steps needed to complete for reaching to the future state solution from current solution. Also developed KPIs to evaluate the performance of the solution.
• Created a business case document and presented it to the board members.
• The most valuable achievement on this project is that because of our real time in stock gas report helped client make on an average $0.10 per litter profit by taking decision on buying right quantity of gas at right time.

Deliverables: User Case Diagram, Use Case Details, Activity Daigram, Sequence Diagram, Business Case.