OBJECTIVE

To contribute to an organization that can benefit from having a hardworking professional who offers proven leadership ability and management potential along with a congenial personality and outstanding communication skills. A self-starter with well-developed interpersonal skills that allow for quick learning and the flexibility to work independently or in a group.

EXPERIENCE

Business Analyst II

Confidential

• Completed HP's University of Healthcare three week training. Courses included: health care reimbursement, Medicaid, functional area overviews, software development life cycle, UNIX, SQL, and Autosys.
• Preformed Integration testing for a Medicaid Management Information System database conversion project.
• Verified new database and all programs using the new database were functionally equivalent to the old database programs.
• Executed negative and positive testing of functionality to verify no new functionality was in the new software that was not in the old software.
• Wrote, reviewed and executed test cases to determine new database functionality in several subsystems such as audit trail, batch reports, claims, web portal, and NCPDP pharmacy claims.
• Communicated with developers to identify reasons for failed test and what the proper remediation actions were for the failed tests.
• Created a business design document that utilized NCPDP Post Adjudication standards in order to process managed care encounter claims into the MMIS oracle database. Also created and executed test cases for process/development verification.
• Created a business design document to articulate how Drug Rebate would need to be modified to support the newly implemented NCPDP Post Adjudication encounter pharmacy claims.
• Assisted Drug Rebate analyst with Managed Care Drug Rebate verifications.
• Submitted POS pharmacy claims via third party vendor software ECSS to conduct pharmacy claims testing.
• Assisted in the review process and creation of business design documents as needed to fulfill the client's system changes and government mandates.
• Utilized various tools to accomplish various testing tasks such as: Attachmate Reflection, Toad for Oracle, Microsoft SQL Server 2008, UNIX, ECSS, UltraEdit, Citrix, Powerbuilder and Microsoft Office.
• Senior Business Analyst Confidential
• Provide professional customer support to EMR Vista and CPRS application user base which includes physicians, nursing staff, and other clinicians during implementation and everyday usage.
• Conduct application training for new users and refresher training for current CPRS users. Training is conducted in group settings or on a one to one basis.
• Coordinate, implement, and evaluate the educational plan of the electronic medical record software to the end user.
• Work with Providers in order to customize CPRS templates for various clinics during implementation process.
• Track and report on patient safety and compliance issues as they pertain to the electronic health records process and system.
• Research and stay up to date with current technologies and methodologies being utilized in present electronic health record systems.
• Communicate knowledgeable advice for the successful implementation of an electronic medical health record system.
• Provide overall technology support based on previous experiences and natural ability to troubleshoot technology issues.

Business Analyst/Client Services Specialist

Confidential

• Provide premier first-contact Client Service Support to user base hedge funds, investment banks, large oil/gas players in accomplishing their trading strategy goals via LIM's information database, historical analysis tools, and trading applications.
• Conduct advanced client education/training either on-site or by teleconferencing. Cater training to the specifications of each client depending on their experience using LIM tools and the breadth of their trading assets.
• Exhibit strong communication skills by translating complex software ideology into understandable common knowledge.
• Drive multiple projects that require coordination between R D, Data Development, and Client Support to create custom strategic analytic tools for clients utilizing proprietary models and algorithms.
• Exhibit strong listening and comprehension skills in order to understand and translate complex client requests into terminology understood by different departments within the company for issue resolution.
• Communicate new and existing software features to clients in layman's terms so new users and advanced users alike can benefit from advice on how to best implement LIM's advanced services for everyday use.

Computer Technician Contractor

Confidential

• Manage installation configuration of client computers, peripherals, and software.
• Oversee the manipulation and execution of scripts required for data migration.
• Experience working with a multitude of operating systems and applications.
• Manage the removal disposal of retired hardware.

Computer Technician

Confidential

• Manage installation configuration of client computers, peripherals, and software.
• Oversee root-cause analysis in managing incident and problem tickets.
• Manage hardware and software for a school district with over 50 schools.
• Manage teams of up to 6 technicians in the planning and implementation of new systems district wide.

Drafting Technician

Confidential

• Created AS-BUILT drawings for several University buildings by field measuring and drawing in AutoCAD, adjusting state funding for the University with the revised square footages.
• Implemented, managed, trained and maintained MySQL database for the department.
• Engineered and generated AutoCAD drawings for senior management, engineering consultants and Facilities Planning Construction.