Operations Analyst Resume Profile

PROFESSIONAL EXPERIENCE

Confidential

IT Operations Analyst

Analyzing processes while identifying issues providing solutions issues in a timely and effective manner working with various resources both internally and externally.
Interpreting automated system problems with the ability to communicate clearly and concisely in oral and written form with program staff, application development teams.
Performance monitoring batch executions.
Providing first level analysis of all data interface processing exceptions, log and investigate defects as determined by investigation of operations, and escalate unresolved specific issues Operations
Expansion
Partnered with functional development teams to drive timely analysis and solutions to meet the project's service level objectives
Provided ongoing communication with Plan Analysts, Consultants, and Team Managers
Coordinated the transfer of plan assets and participant account records to successor Trustee/Custodian

Confidential

Application On-Site Support

Work activity
Development
Directed front end experience using Curam, IBM software,
On-site Application user consulting for FNS and Medicaid State Assistance.
Corporate training, delivering non-policy related procedures
New Process
Implementation
Provided Strategic coordination on planning for onsite consultations including communications with area officers and caseworkers

Confidential

Benefits Analyst

Entrusted with the vital role ensuring investment plans contributions into rollover, Roth, hardships withdrawals and other IRA investment monies are properly reviewed and analyzed before being distributed or processed.
Financial
Performance
Quality control checking
Monitoring for high net worth investment accounts
Stock Transfer Analyst

Confidential

My role in the Asset Management Company included the ability to maintain records and oversee the handling of mutual fund accounts being transferred from a losing firm to a gaining or receiving firm.
Operations
Expansion
Analyzing all financial data distributed and requested accurately to cancel, transfer, or compute funds based on actual market rate values of each fund.
With the use of electronic certificate forms and electronically signed documentation, my efforts in support to assist verifying Qsip's and stock symbols related to each transfer granted clients with the comfort of bringing over high wealth accounts.
To ensure the propriety of the transfer and guard against fraudulent transfers, change recorded ownership to reflect the transfer
Perform the role of stock registrar, which involves verifying the number of shares represented by the certificate s being issued against the number of shares represented by the stock certificate s being cancelled.