SUMMARY

• A driven and versatile Business analyst with around 9 years of dedicated service in Healthcare Industry and profound knowledge in Financial and E - Commerce domains of systems analysis, business analysis, data analysis, and design and implementation of enterprise solutions for data management, data quality, and reconciliations.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation Business Process Re-Engineering, ERP Systems Implementation, ServiceNow
• Experienced in interacting with business stakeholders to identify information needs, gather requirements, and authoringUserStories, Business Requirements Documents (BRD), Use Case Specifications, Functional Requirements Documents (FRD), and System Requirements Specifications (SRS).
• Experience inQlikViewand Tableau Desktop for data visualization, Reporting and Analysis.
• Managed theERPproject team and reported weekly status updates to executive management.
• Wrote User Stories -- Elaborated User Stories andAcceptanceCriteria; Reviewed user stories with teams.
• Conducted and Facilitated Joint Application Development (JAD), Rapid Application Development (RAD) and Joint Requirement Planning (JRP) sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Experience in developing SQL procedures, Oracle applications, and other components of database applications
• Experience working with both SDLC Methodologies- Traditional Waterfall Model, Agile-Scrum Methodology
• Experience in eliciting business requirements by conducting JAD sessions,one-oneand Group interviews, focus groups, Job Shadowing, Reengineering and Document Analysis.
• Experience in analyzing the Business Requirements and processes, documenting them into artifacts like Business Requirement Document (BRD), Functional Specification Document (FSD), Software Requirement Specification, Use Case Specification (UCS) and Requirements Traceability Matrix.
• Proficient in representing requirements with UML Models like Use Case diagrams, Sequence diagrams, Activity diagrams, Business Process Modeling diagrams, Cross Functional Diagram using MS Visio and Rational Rose.
• Experience working with Product Owner to build, groom, and maintain Product Backlog, Sprint Backlog and manage User Stories using JIRA.
• Experience in working with Data Modeling-Design team in creating Conceptual and Logical representations of database requirements by MS Visio
• Hands on using industry tools like MS Visio, Rational Rose, I-Rise, Axure, HP Quality Center, MS Share Point, Tableau, JIRA, MS Word, MS Excel, MS PowerPoint and MS Project to develop various project deliverables.
• Monitoring Procedures, corrective actions and reviewingITILprocedures and writing process Manuals.
• Analyzed, prioritized & documented business & functional requirements along with supporting data models created via Visio/ERWIN
• Good understanding of performing Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis
• Knowledge of Managed Care plans (HMO/PPO/POS), Medicaid Management Information Systems (MMIS) and Medicaid Information Technology Architecture (MITA).
• Worked as a business system analyst (BSA) to maintain the relationships between Business team experts and Developers.
• Proficient in creating User stories, Test cases, Test procedures and Test scripts based on business requirements.
• Knowledge on QNXT Claim processing, Medical Billing Process.
• Performed unit testing and Integration testing for the scenarios mentioned in the test scripts.
• Reconciliation and mapping of reports to chart of accounts. Active usage ofAxiomand other business regulatory tools.
• Experienced in developing project plans using MS Project and MS Share Point, identifying documents, and validating requirements and reengineering process.
• Strong experience in Defect tracking tools such as JIRA, Rally and Rational Clear Quest.
• Strong Multi-Tasking abilities to work as a cross-functional team and being a Team Player, Self-motivated, flexible to work, learning attitude towards software technologies and products, detail oriented person with good interpersonal skills, communicator and coordinator.

TECHNICAL SKILLS

Methodologies: Agile, Waterfall

Requirement management tools: QC, Rally Dev, Jira, ServiceNow

Project management tools: MS Project, SharePoint

Business Modelling: Oracle BPM Rational Rose, Erwin, Microsoft Visio, IBM Requisite Pro.

Web technologies/languages: SQL, C++, XML

Data Visualization: QlikView11.0, 11.2, Tableau 10.1, 10.2.

Front-End tools: Microsoft Excel, Word, Power Point SharePoint

Database: MS SQL, MS Access, Oracle, SQL Server 2008

Operation system/platform: Operating Systems Linux, Unix, Windows server

Applications: QNXT, Facets, Track Wise

Business Analysis Skills: Business Requirement Definition (BRD), Business Process Analysis & Design, UML, GAP Analysis, Workflow, Dataflow,Enterprise Content Management(ECM),Axiom, Data Modeling Entity-Relation Diagrams (ERD).

PROFESSIONAL EXPERIENCE

Confidential

Agile Business Analyst

Responsibilities:

• Gathered requirements by coordinating and interviewing with Subject Matter Experts (SME)s and Product Owner.
• HelpedProductowner in prioritizing the user stories based on the workload expected.
• Responsible for designing and deploying bestSCMprocesses and procedure
• Used Agile SCRUM methodology for tracking defects and managing the project.
• Primary focus onproductquality and functionality
• Coordinated the work efforts of internal departments including development, documentation, and marketing to achieve a successfulproductrelease and launch efforts.
• Conducted UserAcceptanceTesting (UAT) and documented Test Cases.
• Involved in Full Project life cycle and worked under the agile methodology used scrum.
• Mapped individual locations ofwarehouseon excel sheet for tracking purpose and created dashboard using pivot tables.
• Responsible for generating New Strategies and plans for improvingITILprocedures.
• Developuserstoriesin JIRA and to-be process flows to support the design and development solution for the client.
• Maintain compliance for IT related activities including onboarding, offboarding and security accesses within theERPsystem.
• Write User Stories acceptance criteria and verify user stories are delivered per acceptance criteria
• Manage implementation, installation, documentation, and maintenance of the Dynamics 365 App for Outlook.
• Completes day-to-day marketing tasks and projects utilizing Microsoft Dynamics 365 (CRM)
• Worked with Dynamics 365 to make customizations and user-friendly changes to the system based on user feedback. Create and provide training information for associates.
• Wrote User stories which included the business logic, expected behavior and useracceptance criteria.
• Redesigned the Positive Pay process for Accounts Payable
• Assisted with the setup of utility invoice scanning to import into JDE and electronic data storage
• Project Manager for the Accounting Data Store (ADS).
• UsedQlikViewFunctions (Date and Time, Keep, Join, Mapping, String & Input Fields etc.) for creating dashboards.
• Managed the documentation roles and privileges for access in support of enterprise identity and access management system and review of workflow automation process in support of business requirements.

Environment: MS SQL Server, JIRA, GIT, MS Visio, ERP, Quality Center, Microsoft Dynamics 365, WMS, SQL Server, SharePoint, Oracle/Agile PLM, Product Launch, .NET, MS Project, Agile Methodology

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Organized and facilitated meetings with the management and the development team, conducting requirements gathering sessions with the purpose of defining the functional business and system requirements.
• Worked with QA team to design test plan and test cases forUserAcceptance Testing (UAT).
• Facilitate communication between Business Application Owners, Compliance analyst, end users and managers regarding identity record and user access matters.
• Experience in web services implementation for externally hosted application for Identity and Access Management, Role Management.
• EnsuringITILand defined processes being followed, and compliance with company's standard policies and procedures.
• Created Business Requirements Documents (BRD) and Functional Requirements Specifications (FRS) documents.
• Involved in project testing efforts by doing System Integration Testing, Regression Testing and by helping UAT team in UserAcceptanceTesting
• Facilitated the transfer of service functionality from legacy systems to the ServiceNow service
• Worked with DBA's to create a best fit Physical Data Model from the Logical Data Model using Erwin.
• Gap analysis is done by understanding As-Is systems and requirements for the To-Be system.
• Participated in government interview meetings as anIAMBusiness Analyst and Note Taker.
• Prepared Use Case Specifications listing Use Case Scenarios, Use Cases & Use Case Diagram using MS Visio.
• Knowledge of managingITILand nonITILusers in ServiceNow
• Decomposed high-level epicstoriesinto smaller, sprint-sizeduserstoriesalong with acceptance criteria.
• Prepared and maintained Requirement Traceability Matrix to manage Requirement Change.
• Reconciliation and mapping of reports to chart of accounts. Active usage ofAxiomand other business regulatory tools.
• Implemented good documentation management in projects using MS Share Point
• Design and implement basic SQL Join queries for QA testing and validate reports generated inAXIOM.
• Creating and managing Project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Maintained all the documents in Single Point Access SharePoint link access in Enterprise Content Management (ECM) system
• Interacted with the QA developers on resolving the reported bugs.
• Conducted Walkthroughs and User Acceptance Tests (UAT) and worked closely with the UAT personnel to both ensure that their needs are met.

Environment: MS Office, MS Visio, Agile, ServiceNow, IAM, GIT, Enterprise Content Management (ECM), Microsoft Project,MS SQL Server, Erwin, Requirement Traceability Matrix-Excel, MS Share Point

Confidential, Indianapolis, IN

Business System Analyst

Responsibilities:

• Act as a liaison between client and technical solutions/support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
• Salvaged the floundering Agile PLM implementation after being assigned as project Coordinator.
• Key responsibilities include documenting business objectives and business processes, defining functional requirements and business rules, validating system design and testing artifacts, and assisting in testing and deploying the solution.
• Works with clients to determine application deployment readiness, and to respond to clients calls for assistance.
• Performed customizations related toSyteLineupgrade project, customizations include extension of existing tables, modification of user interface forms, and modification of reports.
• Created business requirements for custom system enhancements to be used by theSyteLine developer.
• Successfully launched Agile PLM at contract manufactures and critical suppliers, standardized the engineering change methodology across all contract manufacturers.
• Use the SCRUM methodology to document requirements - Epics, Themes,UserStoriesand Personas.
• Defined and documented overall project / solution success points and applicable reporting metrics to track ProjectManagementlifecycle.
• Liaison with the Operations Support team to address customer inquiries and provide potential solutions
• Create or modify documentation, specifications and process improvements for customers and internal use
• Verified the source to target data movement and loaded target data by writing SQL queries.
• Review Incident Management, Problem Management, and Change Management based onITIL framework.
• Queried database using SQL for backend testing.
• Wrote many SQL Queries in TOAD to retrieve the data from databases to perform data validations and comparisons for regression testing.
• Accountable for ensuring all time requirements align to the overall systems design, configuration, and sunset of legacy systems, enabling integration with HCM software (OracleFusion and ADP GlobalView).

Environment: MS Office Word-Excel-Power Point, MS Visio, Agile, SyteLine, Oracle/Agile PLM, ITIL, Oracle HR, Microsoft Project, MS Outlook, MS SQL Server, Axiom, XML, Unit and Alpha Testing.

Confidential, Romeoville, IL

Business System Analyst

Responsibilities:

• Provided Support to project manager during planning phase and exacting phase.
• Responsible for analyzed Health care data flow and business requirements to create elevated level design document.
• Take on management and coordination of HL7 interface projects and server migrations
• Conducted JAD sessions for the various areas such as Medicaid eligibility, MedicaidMMIS-provider,MMIS-claim etc.Co-Ordination and Communication Between Off shore and Onsite team's.
• Created test cases and test plans for the User Acceptance testing (UAT).
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation, and Documentation.
• Good understanding of healthcare industry, claims management process, Medicaid, and Medicare Services.
• Basic syntactical integrity of the EDI submission includes (valid segments, segment order, element attributes, testing for numeric values in numeric data elements).
• Responsible for gap analysis in changing oldMMISand Involved in testing newMMIS.
• Wrote tasks and supporting test cases derived from an analysis design and programming specifications.
• Used MS Visio for creating use cases, workflows and sequence diagrams according to UML methodology.
• Developed Test Grid using Microsoft Excel and executed test plans.
• Involved in implementation of HIPAA EDI Transactions (835,837 and Facilitated Electronic DataInterchange.
• In depth knowledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side which were later part of the training program to vendors.
• Recommend changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA/ EDI accredited standards ANSI.
• Provided Customer Research and developedProductRequirements for all features including those specifically for Health Care and Hospitality vertical markets.
• Testing on Providers, Recipient,TPL, Reference, PA, Managed Care, Claim Pricing, Edits and Audits, Long term care and Claim Resolutions.
• Analyze HIPAA EDI transactions in X12 responses and of 837, 835, 277CA and 999 and looked-for defects.
• Do data analysis for various version changes of EDI messages on different sub-systems.
• Used the Rational Unified Process (RUP) to build the distinct phases of Software Development Life Cycle (SDLC).

Environment: User Acceptance Testing (UAT), Agile/Scrum methodology, HIPPA, MMIS, SQL 2012, MS Access, Windows, Rational Test Manager, MS Office's 2008/2012, HL7, SQL, EDI, TPL, MS word EXCEL.

Confidential

Business System Analyst

Responsibilities:

• Played a key role in the planning, testing, and implementing system enhancements and conversions.
• Provided key project inputs by working with users in defining the project and system requirements.
• Reviewedbusinessprocess, and functional requirements.
• Worked on Hospital data processing for improving database for storing user files.
• Analyzedbusinessneeds, created and developed new functionality to meet real time data integration that facilitated decision. Collaborated with testing teams in reviewing test strategy, test plans and test scripts.
• Performed UAT Testing with QA andBusinessTeam.
• Performed data validation using SQL queries.
• Managed and controlled the project documentation using SharePoint.
• Ensured the timely delivery ofBusinessAnalystteam artifacts.
• Participated and Facilitated Status meeting,BusinessRequirement Elicitation and Solution meetings
• Wrote SQL Queries in MS Access to sort data and analyze the large set of data during project life cycle.
• Experience of managing multiple stakeholders across the organization, and in QA integration of systems.
• Worked with SQL queries for data manipulations.
• Assisted in building abusinessanalysis process model using Rational Rose, Requisite Pro and Visio.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams.
• Assisted in process modelling; conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
• Developed strategic partnerships with thebusinessunit to develop a solid knowledge base of thebusinessline, including thebusinessplan, products and processes.
• Assisted Test Lead, Testers understandingbusinessprocess and help them successful completion of Unit Testing, Integration Testing, Functional Testing and SIT.

Environment: SharePoint, MS Visio, MS Project, MS Office, Jira, Rational Rose, SQL, SQL Server

Confidential

Business System Analyst

Responsibilities:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system. Involved in analyzing Business Requirements and developing System Specifications.
• Analyzed monthly/quarterly performance against plans and forecast and recommended corrective actions. Performed rigorous load testing using Load Runner.
• Assessed business priorities, and advised business units on risks and Cost-Benefit analysis. Used Rational Rose to generate various UML Diagrams.
• Reviewed and managed production of the monthlyLiquidityManagement Package to ensure current and historical data accuracy.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change and configuration management procedures using Clear Case. Organized cross training of team members and users to become more responsive.
• Researched industry competitor's excessliquiditylevels along with key disclosures aroundliquidity, funding, and upcoming,liquidityregulatory requirements.
• Ensured that the modifications suggested by the users were incorporated into the application.
• Worked extensively with SMEs in understanding and documenting their requirements.
• Worked with all levels of client staff in the process of solution definition
• Assisted with product evaluation, product customization and system integration.
• Conducted GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions
• Supported testing, Test Cases in HP Quality center that would test various Test scenarios.
• Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using UML.
• Authored business requirements documents with the business users.
• Extracted, discussed, and refined business requirements from business users and team members.
• Coordinated activities between business unit and technical staff, developed new methods, policies, and procedures to meet the business needs, as well as acted as primary trainer in educating the business units, related to business applications.
• Performed UAT on business requirements, technical specifications and product knowledge. Involved in documentation during various phases of development life cycle.

Environment: C#, Waterfall, Load Runner, Rational Rose, Clear Case, MS Office Suite (Word, PowerPoint, Excel, Outlook), SQL Server, Visual Studio.