SUMMARY

• A result - oriented Business System Analyst with 6+ years professional experience in Delivery/change/Project Management of leading global teams in delivering complex, mission critical, cross functional and geographically dispersed team environment with a sound understanding of Business Requirement Gathering, Business Process Flow, Business Process Modeling and Business Analysis.
• Experienced in authoring Business Requirements Document (BRD), Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case, Business case and Data mapping document
• Extensive experience in Release Management, Incident Management, Change Management, Configuration Management, Business Process Modeling, Requirement Analysis, writing technical specifications, VISIO Diagramming and Service Management
• Facilitated and participated in Joint Application Development (JAD) sessions to gather the requirements and to resolve the revolving issues and to facilitate the coordination between the teams.
• Experienced in prioritizing the product backlog and have identified the stories to be transferred to the sprint backlog based on the prioritization.
• Experienced in SAFe (Scaled Agile for the Enterprise) and Scrum of Scrums
• Worked with various scrum masters and Business analysts in maintaining the managing the schedules for cross sprints and scrum of scrums.
• Developed and maintained work breakdown structure, projectscope, charter and plan for operational data, gathering & analysis with senior management.
• Coordinated and facilitated cross-functional matrix teams and external vendors in proactively identifying and resolving critical issues impactingprojectsafety, legal framework and quality during theprojectimplementation.
• In depth knowledge on different phases of Software Development Life Cycle (SDLC), Project Life Cycle (PLC) and Software Testing Life Cycle (STLC).
• Conducted 'GAP Analysis' so as to analyze the variance between the system capabilities and business requirements. Managed meeting sessions with the SMEs to review business requirement.
• Skilled as Scrum Master in facilitating scrum ceremonies such as daily scrum meeting, sprint planning meeting & review meeting. Extensively contributed for the backlog grooming & refining by analyzing the stories and writing use cases and test cases
• Proficient in User Acceptance Testing (UAT), Functionality Testing, Unit testing, Integration Testing and have assisted in creating test plans.
• Expertise in writing user stories in JIRA using 'Agile' and 'Waterfall' methodology, root cause analysis, creating workflows and process mapping.
• Manage the businesschangeteam to ensure development opportunities, functional alignment, and focus on exceptional client service.
• Highly collaborative team player with extensive customer relationship skills, also possess excellent facilitation and mentoring skills and ability to prioritize tasks according to business needs.
• Creative thinker and analytical problem-solver with demonstrated ability to multitask and deliver innovative projects from planning through execution under the pressure of fast-paced, time-sensitive environments and can Lead the team independently in both Onsite and Offshore driven projects.

TECHNICAL SKILLS

Project Management Tools / Methodology: MS-Project, MS SharePoint, JIRA, Agile-Scrum, Waterfall-Scrum, Waterfall, IT Governance and Compliance

Requirement and Test Management Tools: MS Office, JIRA, VersionOne, HP ALM 11.5, SOAP UI, SPLUNK

Reporting and BI Tools: SSRS, Qlik Sense, Qlik View, MSBI, Tableau

Databases: Microsoft SQL Server, MySQL, MS-Access

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio

Analytics Tools: MS Excel, MS Access, Pivot Tables, V-Look Ups

Languages: HTML, XML, SQL, SAS, R, Unix, Linux, C, C++, Python

Domains: Banking, Retail, Operations, Products

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Interacted with stakeholders,SystemsArchitect, UI/Content Management Team, Developers, SME and diverse group of personnel and facilitated JAD sessions to understand the business process, gather Business Requirements and identify changes for the applications and implemented in Waterfall-Agile methodology.
• Identified the fields for data mapping and validated the cleansed data.
• Worked with the UI team to create Wireframes to be presented to the Business unit.
• Conducted GAP Analysis to understand limitations of the existing system and contributed to functional design of future system, modelled the AS-IS and TO-BE business workflow.
• Performed document analysis to derive business rules from legacy system and validated them with stakeholders for consistency and completeness.
• Prepared Software Requirement Specifications (SRS), Functional Specification Document (FSD), converted functional and non-functional requirements into user stories for Agile-Scrum development framework.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, creation of technical design (UI screen) using Microsoft Visio.
• As a Scrum Master, facilitated scrum events including Daily Stand-up meeting, Backlog refinement, Sprint planning, Sprint review and Sprint retrospection meetings.
• Written User Stories and managed Agile Lifecycle in Team Foundation Server (TFS) and JIRA from planning to sprint deployment. Tracked and communicated team velocity and sprint/release progress. Assisted in managing the Product Backlog, Sprint Backlog, Sprint Burn down and Release burn down charts,
• Removed internal and external impediments that hinder team’s productivity. Worked with the team in the grooming and prioritization of product backlog using technique such as planning poker.
• Developed test scenarios/scripts, test plans, prepared user acceptance test cases (UAT), UAT issue log for tracking the defects in JIRA and collaborated with system users to conduct UAT.
• Analyzed the source system for integrity issues to the data resided in various source systems and defined the same in Systems.
• Involved in implementing the Land Process of loading the customer/product Data Set into Informatica MDM from various source systems.
• Configured match rule set property by enabling search by rules in MDM according to Business Rules.
• Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility. Ensured consistent application of scrum methodologies across the team.

Confidential

Business System Analyst

Responsibilities:

• Tasked with the real time analysis for the Thanksgiving-Christmas Holiday and Spring Black Friday Promotions both in store and E-Mail Marketing.
• Provided reports on the projected trends, customer shopping patterns, campaign-creative measurements and sale volume to make better merchandising decisions.
• Measured the success of newly launched private brands using trail-repeat rates, demographic analysis and sales volume as primary metrics.
• Analyzed impact of a store-in-a-store format rollouts
• Developed a model to understand drivers of digital participation for migrating customers to digital channels.
• Improved demand estimation by developing a framework for capturing and filtering lost sales by understanding the store planning and customer demographics using heat maps, which also helped in understanding and maintaining product availability across store formats.
• Multiple tactical and strategic initiatives spawned to improve customer engagement and reduce churn rate, various metrics to capture factors for churn were also studied.
• Removed internal and external impediments that hinder team’s productivity.
• Conducted and facilitated JAD, brainstorming sessions and customer interviews with SMEs’, managers to understand the business process, gather requirements and document the same in the various of slots of Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case Specifications, Data mapping document and verifying Requirement Traceability Matrix (RTM) in waterfall methodology.
• Have been a point of contact for the business requirements and have efficiently developed and maintained the solutions document used for production support and training material.
• Have reviewed and approved the estimated story points and the team velocity along with the scrum team
• Have worked with the project manager to ensure the schedules and deadlines are met
• Have worked with various teams in the place of Product owner to coordinate the integration activities.
• Worked with a Product Owner to make decisions on refining and grooming the product backlog
• Well versed in handling and maintaining team collaboration and time management.
• Preparing End of schedule report and carrying out minutes of meeting with the team.

Confidential

Business System Analyst

Responsibilities:

• Conducting user interviews, gathering requirements, analyzing the requirements and loaded into Enterprise JIRA.
• Worked with product owner in maintaining schedules and deadlines.
• Worked with PMO and Program Manager for managing and implementing changes.
• Have dealt and handled more than 20 stake holders at a time and handled the conflicts in a smooth and an efficient manner.
• Have defined the end-to-end process flow and data flow from upstream and downstream applications and vice versa.
• Have analyzed the requirements and given the solution and the business logic for the same.
• Facilitated JAD sessions with SMEs’, Business Change managers (BCM) managers to understand the business process; gather Business Requirements and identified changes for the applications.
• Interacted with stakeholders and gathered requirements as per the business needs.
• Have managed cross sprints and scrum of scrums
• Design and review of various documents including the Functional Specification Document (FSD), Software Requirement Specifications (SRS), Use Case Specifications, Data mapping document and verifying Requirement Traceability Matrix (RTM).
• Experienced with extensive client interactions and converting business functionalities to Service
• Oriented Architecture (SOA) models across IT environment. Also worked in Three-tier architecture API’s/Web Services (SOAP, WSDL), Client-side and Server-side validations.
• Worked with vendors and partner systems to ensure their processes are aligned
• Worked with a Product Owner to make decisions on refining and grooming the product backlog
• Have worked with various teams in the place of Product owner to coordinate the integration activities.
• Coordinated with QA and development team in reviewing the test cases scenarios and lead a defect triage call on a daily basis to provide clarifications regarding the defects identified.
• Facilitated the scrum events and managed Agile Lifecycle in JIRA from planning to sprint deployment. Tracked and communicated team velocity and sprint/release progress. Assisted in managing the Product Backlog, Sprint Backlog, Sprint Burn down and Release burn down charts.
• Reviewed and assisted the team in functional testing of the application prior to demo in the sprint review meeting.
• Removed internal and external impediments that hinder team’s productivity. Worked with the team in the grooming and prioritization of product backlog using technique such as planning poker.
• Developed test scenarios/scripts, test plans, prepared user acceptance test cases (UAT), UAT issue log for tracking the defects in JIRA and collaborated with system users to conduct UAT.
• Preparing End of schedule report and carrying out minutes of meeting with the team.

Confidential

Business Analyst

Responsibilities:

• Worked as a Business Analyst on a project developed the next generation (NexGen) PrintOnline system. The project was implemented using Agile Methodology.
• Work with Project Sponsor and Stakeholders to complete Project Charter outlining scope, goals, deliverables and timing.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Develop and deliver progress reports on requirements, prepare requirements documentation, and presentations.
• Create and maintain project schedules by estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the requirements lifecycle, providing timely reporting of issues that impact requirement progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc).
• Meet with BA team members periodically to discuss deliverables and deadlines.
• Work closely with IT and business partners to identify and improve functionality of the application.
• Consult with IT staff (subject matter experts and development leads) to determine business, functional and technical requirements.
• Coordinate the development of all approved versions of business and functional specifications for specified applications.
• Review the high-level user stories and other technical documents with IT staff to ensure business requirements are adequately reflected in technical planning documents.
• Coordinate with review board to get approval/sign off on BRD and Technical Specification Document.
• Ensure that all Tests are conducted and documented according the standards agreed upon by the business unit and IT Department.
• Ensure that all items follow the change management process and are entered and tracked through the change management software.
• Coordinate groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services.
• Analyze discrepancies in service or performance and makes recommendations for updates.
• Ensure continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.

Confidential

Business Analyst

Responsibilities:

• Performed document analysis to derive business rules from legacy system and validated them with stakeholders for consistency and completeness.
• Conducted GAP Analysis to understand limitations of the existing system and contributed to design of future system; assisted in modeling the AS-IS and TO-BE business workflow.
• Worked with business and technical SME’s to develop thorough understanding of Applications, Systems, relational database, Business Methods and Strategies.
• Generated key statistics e.g. Defect reporting by application, performance usage, tasks estimating as well as time and task reporting.
• Managed SQL Server environments, by configuring a facet in one instance of SQL Server, copy the state of the facet to a file, and then import that file into another instance of SQL Server as a policy.
• Involved in performance tuning using indexing (Clustered Index, Non-Clustered Index) tables.
• Assisted in Data modelling, Data Mapping, Data Mining Data Staging and Data Integration process. Helped in performing ETL from current OLTP to the target data warehouse.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT), Regression, and Black Box and White box testing with the help of QA teams.
• Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose and MS Visio for UML.
• Constructed Requirements Traceability Matrix to ensure all requirements are met and locate affected system components when there is a requirement change. Maintained the traceability matrix until business requirements were signed off.
• Preparing End of schedule report and carrying out minutes of meeting with the team.