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Salesforce Solution Architect/ Business Analyst Resume

Chicago, IL

PROFESSIONAL SUMMARY:

  • Around 11 Years of IT experience that includes 7+ years’ experience in Salesforce.com CRM Platform.
  • More than 5 years of Project Leadership Experience on CRM Projects involving Sales Force CRM and Siebel. Experience includes Implementation, Upgrades, Support and Maintenance, Requirement Analysis, Design, Configuration.
  • Worked as Salesforce Technical/Solution Architect / Manager / Lead/Functional Consultant (Business System Analyst) having strong hands - on skills and domain knowledge with blend of strong project delivery experience in both Agile and Waterfall models.
  • Extensively worked upon Salesforce Data Migration, Salesforce Integration, Apex, and Visualforce.
  • Had extensively worked on integrating CRM systems like Salesforce and Siebel with many other external system applications using different integration methodologies like Web Services, Rest API, MQ.
  • Have good experience on migrating millions of records from External Applications to Salesforce.com.
  • Have worked in different profiles in CRM Projects and have a thorough understanding of task involved in development and implementation which has helped to manage the roll outs/Go-lives.
  • Have worked extensively on CRM Applications and its associated entities. As a BA have executed variety of projects that includes Development, Transition, Application Migration and Roll-outs.
  • Conducting workshops to understand the business processes
  • Published functional design document. Experience in preparing documents throughout the entire SDLC life cycle.
  • Participated in User workshops, conducting UAT and supported clients in Post-Go-Live.
  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi-tier, web-based, and portals based object oriented enterprise applications.
  • Experience in Design Integration of Salesforce with in-house legacy systems like Oracle, SAP, ERP using Apex Web services WSDL and outbound messaging.
  • Experience in administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
  • Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
  • Experience in designing of custom objects, custom fields, custom formula fields, validation rules, custom reports, work flows and approval processes for automated alerts, field updates and Email generation according to the application requirements.
  • Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Workflow.
  • Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
  • Experience with tools like Account/Contact/Leads Data Importer, Apex Data loader, Force.com Migration and force.com Excel connector.
  • Strong Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
  • Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
  • Proficient in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce objects, master-detail relationships, lookup relationships.
  • Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
  • Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS:

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Custom Objects.

Salesforce Tools and Integration Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Web Technologies: HTML, CSS, Web Service API, Rest API, Java, Java Script

Database: Oracle, MySQL, SQL Server 2000/2005, PL/ SQL, MS Access 2003.

Other: Oracle CRM On Demand, Reporting Tools (Informatica, QlikView, Tableau)

PROFESSIONAL SUMMARY:

Confidential, Chicago, IL

Salesforce Solution Architect/ Business Analyst

Responsibilities:

  • Develop and maintain numerous project deliverables that support the solution design and deployment
  • Project manage multiple programs of work including timeline, budget, scope
  • Hands-on application SFDC configuration/customization to meet client needs using Best Practices
  • Establish Trusted Advisor status with Business and Technology stakeholders
  • Keep other team members apprised of the status of the project
  • Provide feedback to Practice Manager and Executive Sponsors when necessary
  • Submit billable time for projects, and attain or exceed personal billable utilization targets
  • Designed Communities for enabling Partner Business
  • Implemented Service cloud for 2 Business units with complex approval processes.
  • Earn client approval to design and implement innovative solutions to challenging business issues through their technical and business skills
  • Provide strong leadership to our internal client teams, enabling them to design and implement world-class consulting services that have a significant impact on our client's business
  • Drive use of InsideSales.com tools and technologies within entire implementation process
  • Provide deep understanding of InsideSales.com suite of technologies
  • Be confident in presenting and articulating the business value of InsideSales.com via boardroom presentations, large audience s, or one-on-one sessions
  • Train end users and administrators on software features, functionality, work flow, best practices and optimization
  • Analyze the client's sales process to determine the proper setup options for each module
  • Manage client relationships and expectations. Identify gaps and critical success areas for clients
  • Establish consulting and sales transformation frameworks
  • Solve marketing, sales, and sales operations problems using a data-driven approach.
  • Sell, lead, and deliver best practices for small, medium, and large engagements.
  • Publish or present valuable content on inside sales topics through webinars, eBooks, blog posts, etc.
  • Working on Road map for implementing Knowledge base & TMS integration
  • Created Custom Objects and fields for transactional and contractual information.
  • Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, Entity-Relationship data model, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Worked with standard Salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Implemented Case Management Automation to track and solve Customer’s Issues.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Prepared user manual and technical support manual.
  • Used field level security along with page layouts to manage access to certain fields.
  • Implemented Web services API using REST architecture.
  • Supported the data integration activities for migrating and synchronizing data using Informatica On Demand with its ERP Created Custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
  • Interacted with various business user groups to gather the document requirements.

Environment: SFDC, Apex, HTML App Exchange Products

Confidential

Salesforce Business Analyst/Administrator

Responsibilities:

  • Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, Entity-Relationship data model, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Worked with standard Salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Implemented Case Management Automation to track and solve Customer’s Issues.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Prepared user manual and technical support manuals.
  • Used field level security along with page layouts to manage access to certain fields.
  • Implemented Web services API using REST architecture.
  • Supported the data integration activities for migrating and synchronizing data using Informatica On Demand with its ERP Created Custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Develop reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
  • Interacted with various business user groups to gather the document requirements.

Environment: SFDC, Apex, HTML App Exchange Products

Confidential

SFDC Solution Architect/Business Analyst

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) Proposing and reviewing the solution with the client.
  • Created entity relationships according to the requirement.
  • Assist users with report design and management.
  • Done an integration with Snap logic system as per the business requirement
  • Have worked on complex SQL queries using workbench to extract the data and also to do the sanitary testing
  • Have understanding on SF Data model to create Relationships between the Custom Objects and Standard objects
  • Experience in supporting tools like Remedy, JIIRA and also worked closely with clients to segregate production issues and CR’s (Change Requests)
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created user Roles and Profiles and given them Security controls and shared settings.
  • Customized tab worked with various standard objects like Reports, Dashboards, Campaigns, Cases and Solutions.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Developed workflow rules for various tasks and Email alerts as per the requirement.
  • Developed Approval process for the application by implementing custom formulas in different stages of approval.
  • Prepared user manual and technical support manual.

Environment: SFDC, Apex, HTML App Exchange Products

Confidential

SFDC Administrator

Responsibilities:

  • Performed the roles of Salesforce.com Administrator and Business Analyst in the organization.
  • Interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
  • Created custom objects, tabs, fields, page layout as per business requirements.
  • Worked with field & page layout customization for the standard objects like Account, contact and Leads.
  • Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
  • Developed triggers, VisualForce pages/controllers, workflows, validation rules and formulas.
  • Involved in developing automated e-mail service.
  • Implemented SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Created Profiles and Roles and performed security and sharing settings to them.
  • Involved in administration setup in configuring communication templates, data management.

Environment: SFDC, Apex, HTML App Exchange Products

Confidential

SFDC Business Analyst/Administrator

Responsibilities:

  • Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
  • Performed the roles of Salesforce.com Administrator in the organization.
  • Integrated product details between SFDC CRM with client’s Order Management application using Apex Web Services.
  • Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts And templates and field updates.
  • Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
  • Defined lookup and master-detail relationships on the objects.
  • Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
  • Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
  • Defined object and field level security.
  • Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups.

Environment: SFDC, Apex, HTML App Exchange Products

Confidential

SFDC Business Analyst/Administrator

Responsibilities:

  • Salesforce Administration and Dashboard Development
  • Created Unique Dashboards for Sales Executives when needed
  • Oversaw Pipeline process for Sales team.
  • Generated custom reports highlighting KPI’s for Sales managers.
  • Create and Present Internal Presentations to Executive teams of various business units that are adopting SFDC.
  • Provide Communication and on Reporting and Dashboards objects within the tool.
  • Create and Submit SFDC End User stories for UI and Reporting enhancements.
  • Involved in Unit testing, integration, bug fixing, and acceptance testing with test cases.

Environment: SFDC, Apex, HTML App Exchange Products

Confidential

Siebel Developer

Responsibilities:

  • Developed CRMOD Sales solution to meet the business requirement.
  • Involved in guiding and mentoring Siebel EAI development team in application configuration and defining data integration requirements and mapping. Created workflow process to send and receive messages using EAI HTTP Transport Business Service. Unit Testing.
  • Developed Integration Objects and Workflow processes in order to achieve the Outbound and Inbound XML interface scenarios, was part of the configuration team for Phase 1 & II
  • Developed XML messages and Integration Objects based on XSDs provided by different vendors for implementing integration processes between custom vendor interfaces and Siebel Application.
  • Creating master detail relationship between business components by using Join / Links.
  • Participated in knowledge transfer, and offshore work transfer efforts.

Environment: Siebel, CRMOD, HTML, Web services

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