SUMMARY:

• Have around 8 years of experience as a Lead Business Analyst in various initiatives like Product Management, Loyalty Management, Vendor Management, Requirement Management, Resource Management, Client Pricing, Report automation, Data Governance, Data Migration, Customer Campaign Management, Product Data Management, and Product Pricing Management.
• Have extensive experience managing projects in .NET, Web Services, Business Intelligence and Data Warehousing tools like Ab Initio, Data Stage, Cognos, Tableau, Crystal Reports, and SSRS etc.
• Have extensive experience working in Finance (Investment Banking and Credit Card), Retail and Marketing domains.
• Ability to collaborate with senior leadership, senior technologists and Business Partners to define business processes, analyze operational efficiencies, implement creative solutions and measure delivery results.
• Manage and report Projects Pipeline, resource forecasting, estimation, scheduling, financial tracking & project metrics.
• Extensive experience in managing dispersed teams i.e. offshore as well as onshore spanning three continents North America (US, Canada), Europe (UK, Ireland, Luxemburg) and Asia (India, Singapore).
• Acts as a liaison between the IT development group and business units for design, development, testing and implementation of new systems and enhancement to existing systems.
• Facilitated JAD, RAD and DRP sessions, by eliciting participation from team members, resolving conflicts and maintaining the focus of the sessions.
• Responsible for mentor less experienced members and lead BAs, and Interns establishing process and design standards and best practices for the team.
• Responsible for managing the Change Control process by coordinating with Project Team members
• Evaluate current processes and procedures and make appropriate recommendations for process improvement
• Applied UML and RUP methodologies to prepare detailed specifications using Business use cases.
• Ability to make effective decisions under pressure.
• Accountable for project/program success and resolution of all issues that arise.
• Provided direction and technical leadership; acts as a technical resource in all phases of the development and provided in - depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Influenced strategic functional decisions through advice, counsel or provided services which directly impact the business.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills.
• Ability to Multitask and meet development milestones ensuring high quality & on-time delivery.
• Creative and innovative thinker with excellent communication and Organizational skills bringing energy, enthusiasm and leadership skills to problem resolution.

TECHNICAL SKILLS:

Environment: IBM Mainframes, AIX 5.2, DB2, Oracle 9i, Teradata, SQL Server, UNIX

Methodologies: Agile, Waterfall

Data Warehouse Tools: Ab Initio, Data Stage

Tools: MS Visio, Excel, Word, Power Point, MS Project, SharePoint, Share File, Box, Requisite Pro, Clear Case, Clear Quest, JIRA,HP Quality Center, HP Blue Print, Plan View, Clarity, Toad, SQL Developer, Clarizen, Alfresco, Box.

Reporting Tools: Familiarity with Tableau, Cognos, and Crystal Reports.

PM Tools: Clarity, PlanView, TFS (Team Foundation Server), Release Management

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Act as the primary point of contact with internal customers eliciting their business needs, documenting the business specifications, and working with the technical groups to drive a solution that meets business needs for developing leading Proprietary, Patented Information System.
• Responsible for implementing and managing release processes for the progression of code in the development, test and production environments in Visual Studio Release Management Tool
• Familiarize the team with the business processes, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
• Collaborate, manage software projects, Builds that compile and test the application after any code change in Team Foundation Server (TFS).
• Identified approaches for evaluating product success and socialize the criteria with various stakeholders.
• Conduct daily stand up meetings with the project teams to analyze their needs and identify areas to provide valuable product enhancements and services.
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.
• Developed functional specifications including User Stories, use cases, process/workflow, Wire frames/Mock ups, error messages and interface specifications for various modules like Transactions, Sourcing, HR, Access Control and Compliances, Trading, Settlement, Accounting, Investor Relations, and Investor Accounting.
• Responsible for gathering the requirements and documenting the business logic and calculations involved in Trading, Settlement, and Accounting modules.
• Responsible for tracking the issues by creating tickets in JIRA and coordinating with the project team in updating and resolving the tickets
• Direct, coordinate and support the rollout of modules so that they are delivered on time, on budget and meet quality expectations.
• Responsible for promoting the Product and provide training sessions with internal business users.
• Ability to tailor detail and level of communication based on audience.
• Responsible for identifying risks and leading mitigation strategies, and communicating to teams and stakeholders.

Confidential

Business Analyst/ Project Manager

Responsibilities:

• Focus of the position is to manage the business needs/priority, technology process between the different teams from Development to Quality Assurance to User Acceptance to Production deployment.
• Collaborating and leading meetings with external vendors and responsible for developing of SLA and managing the vendors, and also in creating RFQ/RFP for preferred and third party vendors.
• Led digital projects like enhancements to Members online(MOL) and Associates Online(AOL)
• Co-ordinated with ETL (CDW), BI (SSRS) and QA team during the entire project lifecycle.
• Responsible for resolving escalated issues concerning offshore/onsite resource management, technology prioritization and Vendor management etc.
• Responsible for status reporting to senior management, project scheduling and monitoring, project financials and resource management.
• Effectively coordinated with True Value Rewards Marketing teams and Campaign Management Team and provided technology solutions for migrating data from the existing Loyalty Vendor to new loyalty provider and bringing monthly billing item consolidation in-house instead of being processed at the Loyalty Vendor.
• Responsible for documentation of IT SOW for internal projects, vendor engagement, for Web services - real time capability to reduce reliance on store systems, enable access to centralized customer information, and implement near real time services for customer messaging and offers.
• Managed multiple projects like Retailer Billing, Stores sales transactional data migration from third party POS vendors, SSO Passport Authentication via Web services, and Web service development for Universal Lookup, Cardless Enrolment and Limited Use Coupon for POS and TV.com.
• Responsible for tracking the issues in JIRA and co-ordinating with the project teams in resolving the issues.
• Responsible for scheduling team meetings, project stand up meetings, and resolve any conflicts/ issues within the project/team.
• Responsible for GAP analysis and documentation of risk and mitigation plans for all the projects.
• Development of documentation for existing processes to create one common body of knowledge.
• Development of documentation for recommended solution design guidelines, Process maps, Process flows etc.
• Responsible for analyzing, enhancing and documentation of As-Is and To-Be processes for multiple initiatives.

Confidential

Sr. Business Analyst

Responsibilities:

• Responsible for creating High level process flow (To-Be and As-Is Process) and Operating Model for Automating Client pricing project.
• Facilitated meetings with Business team to gather requirements for creating Operating Model procedures.
• Provided comprehensive consulting and leadership to stakeholders; identified and understood their needs, concerns, and environment in which they work. Provided tangible assurance that their underlying needs are understood through methodically documented and verifiable requirements. Maintained transparent and exhaustive communication
• Responsible for managing complex conflicts, issues and changes to requirements in order to ensure stakeholders and the project team are in agreement on the solution scope, documentation and managing the documents in repository for auditing and future purpose.
• Provided leadership in identifying and understanding the business need, refined and clarified the definition for that need, and executed a plan to develop a solution scope that can feasibly be implemented by the business. Responsible for the development of the business case.
• Lead the effort to create a proposal for solutions which best fit the business need, identified gaps and shortcomings in solutions, and determined and designed what is necessary work-around or changes to the solution.

Confidential

Principal Consultant

Responsibilities:

• Responsible for designing the dashboard for Revenue & Clearing reports for all Custodians, P&L for Advisors in Tableau.
• Provided technical inputs to a range of monitoring and evaluation assignments.
• Developed strong working relationships with Clients, Partners and stakeholders.
• Responsible for GAP Analysis, Design, Scheduling, Construction, Validation (QA, UAT) and delivery of solutions to meet the Client’s expectations.
• Responsible for User Entitlements, creating and validating test plans and test scripts for QA and UAT with business partners and provided signoff to move the code to production.
• Responsible for creating User Training Manual and training the users to use the tool.
• Evaluate existing systems and procedures providing recommendations for improvements.
• Measure progress and monitoring performance (overall, scope, schedule, costs, quality of the project)
• Lead risk management within project teams, ensuring risks has appropriate mitigation and contingency plans.
• Prepared and delivered status report to stakeholders on a regular basis.
• Facilitated project and stakeholder meetings effectively and provided meeting minutes in a timely manner.
• Responsible for plan, schedule, and control project activities to fulfill objectives and satisfy project requirements.
• Responsible for creating Business process flows (To-Be and As-Is Process), Use cases and project requirement documents for multiple projects.

Confidential

Assignment Manager/Lead Business Analyst

Responsibilities:

• Performed Data Analytics of Technology teams to evaluate alternative systems and organizational options and recommended a coordinated approach in order to meet the Customer and Stakeholder needs
• Responsible for overall management of all projects created in Planview to solution the Business requests.
• Responsible for setting up Work Breakdown Structure in Portfolio Management tool for all CRS project to track the project status.
• Owned the project plan & schedule and is directly involved in managing the project activities to achieve the project objectives and responsible for preparing project plans, identifying and requesting resource.
• Oversee and organize project tasks and details using project management tools.
• Worked closely with the newly formed Data Governance team and functional areas (Decision Management, Marketing, Risk, BI, Operations, Finance, IT) to develop and implement an overall MIS strategy and governance model for teams providing MIS reporting, files, development, or infrastructure in support of Citi Retail Services;
• Participated in Data Governance Council meetings, Steering committee meetings and working sessions to create Data Governance program roadmap and responsible for Business Requirements definition and documentation.
• Identification and implementation of data warehousing tools(Ab Initio) for Metadata Repository (DAI) for identified Critical Data Elements(CDE), Data Quality (DQIP), to enhance the organization’s data related capabilities and to help in monitoring and measuring of data.
• Lead the effort in rationalizing PnL data marts of various functional areas and implementing new PnL data mart in centralized Enterprise Data Warehousing (EDW) location.
• Responsible for creating high fidelity wireframes and UI mockups on digital projects (Paperless Statements - Phase I to Phase IV) and ensure workflow and requirements are accurate.
• Analyzed and documented Risk and Mitigation plan for all projects.
• Responsible for creating Use cases in Blue Print for multiple projects.

Confidential

Lead Business System Analyst/ Project Manager

Responsibilities:

• Worked closely with Reverse Engineering (RE) team to design Functional Requirements Document (FRD) with decoupling of the PaymentNet4 (P4) Online Transaction Processing (OLTP) and Reporting databases
• Ensured the reverse engineered P4 functional specs trace back to original PaymentNet3 (P3) Custom Objects requirements (custom reports (Crystal Report) and custom Mappers (Data Stage)) for PaymentNet4 migration project.
• Scheduled requirements turn over meetings and review completed FRD with design, build and QA teams
• Supported design, build and QA during the build and testing of the Custom Objects
• Verified the output of the testing performed by the QA team and provided signoff on the same in preparation for the release and migration of the code to production
• Provided assistance with all UAT or production related issues reported by business or clients
• Created Enterprise Change Management (ECMs) using ECM website to deploy Custom objects to different environments (QA,UAT, production)
• Supported and conducted deployment sessions to deploy new code as per release schedule.
• Performed Gap Analysis, Risk Analysis, Cross Impacts Analysis, Cost Benefit Analysis.
• Responsible for providing RAG status for all the projects to the steering committee.
• Analyzed and documented Risk and Mitigation plan for Custom Objects.
• Responsible for creating the templates and guidelines for documentation and posting in the Share Point site.

Confidential, Deerfield, IL

Analyst

Responsibilities:

• Involved in Product Data Management by capturing and maintaining information on products by its brand, color, quantity, size, flavor, shelf life etc.
• Interacted with VISTAAR (Third party for Pricing) for pricing and tracking the product sales by sku to strategize product pricing.
• Worked directly with internal and external clients on activities of moderate to high complexity.
• Responsible for creating Business process flow and User stories.
• Responsible for creating test plans and test scripts for UAT with business partners and tracking the issues in JIRA.
• Involved in documentation for project approvals and with change management for project implementations.
• Responsible for deliverables associated with all phases of the Systems Development Life Cycle.
• Involved in design for the new projects, project enhancements and performance tuning.

Confidential, River woods, IL

Associate Marketing Data Warehouse Analyst

Responsibilities:

• Gathered requirements from the business partners and developed new projects.
• Worked directly with internal and external agencies for new and already existing product enhancements.
• Involved in design, development and implementation of Ab Initio for high volume Data Warehousing projects.
• Responsible for deliverables associated with all phases of the system development life cycle.
• Interacting with the business users for high level design documentation.
• Responsible for all type of documentation like project approvals, test plan, test scripts,
• Actively Participated in Change management for project implementations and User Acceptance Testing.
• Participated in development projects as assigned. This includes analyzing, designing, coding, testing, and implementing changes to data load and/or campaign fulfillment processes and systems.
• Supporting the ongoing maintenance and execution of DFS Portfolio Campaign processes,
• Created the Source - Target mapping documents by analyzing the functional requirements provided by Business.
• Research / trouble-shoot unexpected data load and/or campaign results, including potential data quality and/or timing issues or incorrect campaign code.