Account Manager Resume Profile
SUMMARY
Objective To utilize my vast professional and educational experiences, as well as drive and integrity, to build a successful and profitable sales force that will overachieve set targets.
Accomplishments
Confidential
- Strategically implemented the launch of two new Southwest markets.
- 125 to goal in local markets managed.
- Transformed underperforming San Antonio into 1 Texas market within 6 months
- Multi-Market growth of 150 over six months.
- Consistently ranked in Top 10 company wide.
Confidential
- Increased total customer base by 350 within 14 weeks.
- Successfully introduced PC Support product to market throughout Comcast' North Central Division.
Confidential
- Top Retail Account Executive November and December 2003, March 2004, July 2004, October 2004
- Indirect Account Executive of the Quarter Q2 2005, Q1 2006, Q2 2006
- MVP Award Winner Q3 2006
Professional
Confidential
Experience Marketing Program Manager- Avid Customer Association ACA
- Pivotal role in the successful creation, launch and implementation of one of Avid's key strategic initiatives in 2014.
- Liaison between Avid and ACA event sponsors comprised of both technology and channel partners
- Created and promoted sponsorship packages for past and future ACA events.
- Operations point of contact to monitor the success rate of the ACA, both prior to and post launch.
- Designed and managed ACA dashboard to keep the executive leadership team informed of ACA metrics.
- Member of the cross-functional team responsible for the inaugural event of the ACA.
- ACA Member Portal project team member, working with internal and external teams to create and implement a membership chatter portal for communicating with peers in the industry.
- Microsite and ACA Member Portal management responsible for daily maintenance and updating of content as well as monitoring of chat forums to ensure customer inquiries are addressed in a timely fashion.
Confidential
Account Manager, LandAcquisitions
- Independently negotiated business terms with property owners for ground lease amendments and/or easement/fee simple purchases of ground rights.
- Performed net present value cash flow analyses and acquisition due diligence tasks during the sales cycle.
- Responsible for providing account updates and metric reporting to senior management.
- Participated in mass marketing and lead generation efforts on a quarterly basis.
- Leverage corporate relationships to partner and position AW as premier business dealer in Greater Boston.
- Hunt for new business sales utilizing networking skills and lead generation tools provided.
- Utilize consultative selling skills to discover, advise and ultimately present qualified sales proposals.
- Manage company social media outlets to ensure clients have latest information available.
Confidential
Business Sales Manager
- Strategically work with principal as part of key team to reinvent company's sales direction and focus.
- Interview, hire and train outside sales reps to drive revenue and hit metrics.
- Partner with multiple levels of distribution to increase sales productivity in cost effective manner.
- Monitor daily sales activities and backend functions to in line with policies and procedures.
- Leverage corporate relationships to partner and position AW as premier business dealer in Greater Boston.
- Hunt for new business sales utilizing networking skills and lead generation tools provided.
- Utilize consultative selling skills to discover, advise and ultimately present qualified sales proposals.
- Manage company social media outlets to ensure clients have latest information available.
Confidential
Regional Sales Manager
- Managed a multi-market inside sales team.
- Participated in the interviewing, hiring, and training of sales force in alignment with company growth.
- Daily task and activity management to drive sales in each territory.
- Groomed sales representatives for advancement through mentoring and task delegation.
- Launched Eversave product and services in multiple Southwest Markets.
- Developed and mainted key merchant relations to promote continued business with Eversave.
- Prospected, negotiated, and closed sales with all levels of merchants.
- Strategically developed market growth across multiple markets.
Confidential
Territory Account Manager Boston
- Built and maintained existing and new merchant relationships.
- Prospected and closed new clients in the Boston market to utilize Precash services.
- Investigated and solved merchant issues.
- Assessed business and technical objectives of merchants.
- Provided training on Precash products and services to merchants and service providers.
- Cultivated referrals from existing merchants.
- Proactively sold additional services to the existing base of merchants.
Confidential
Channel Manager - Comcast
- PC Support Channel Sales Manager for Comcast' North Central Division.
- Actively worked with Comcast management to promote Comcast PC Support product sales across all channels.
- Launched Comcast PC Support product in all regional call centers.
- Designed, executed and tracked weekly and monthly incentive programs for agents to increase sales.
- Visited Comcast call centers on a weekly basis to educate and promote product awareness.
- Coached and trained call center agents on product knowledge and selling best practices.
- Partnered with all levels of Comcast management to increase agent knowledge and sales performance.
- Prepared monthly budget and analysis for sales incentive programs..
Confidential
National Account Executive
- .Retained, managed and expanded major client relationships.
- Managed a portfolio of accounts, increasing revenue through cross-selling company products and services.
- Maintained strong relationships with key decision-makers in order to ensure retention of all accounts
- Monitored account activity and resolve any issues with the merchants account.
- Prepared and presented business reviews and analysis to each account in the portfolio.
- Responsible for client specific project management to increase account efficiency.
- Project team designate developing and implementing process changes to increase client revenue.
Confidential
Indirect Account Executive
- Account Manager for Sprint Nextel's regional Authorized Representatives.
- Responsible for achieving monthly and quarterly sales targets.
- Strategized along with Dealer Principals on monthly sales generating activities.
- Rolled out quarterly and monthly sales initiatives to the field.
- Communicated and trained the field on the latest news, products and promotions from Sprint Nextel.
- Analyzed weekly, monthly and annual sales activity per location and per Dealer.
- Created and executed business plans for each Dealer in a rapidly changing environment.
- Project lead on retail revitalization for top Sprint Nextel Distributor in New England region.
- Created and implemented short and long term marketing plans for Exclusive resellers.
- Increased product and service exposure in targeted verticals including Construction and Public Sector.
- Acted as liaison between resellers and internal departments to help ensure a positive customer experience.
National Retail Account Executive
Account Manager
- Managed retailers on a daily basis to drive them to hit monthly sales forecasts.
- Provided monthly trainings to educate Sales Associates about Nextel's latest promotions.
- RAE Team Leader for New England
- Worked with Area Manager to ensure that region is running smoothly.
- Proactively assisted in closing sales and resolving customer issues.
General Business Specialist
- Drove add-on business for existing accounts through telemarketing and direct marketing campaigns.
- Responsible for meeting and exceeding company mandated quotas.
- Supported NH sales team consisting of 8 Account Executives.
Member of the new E-Care Task Force, responsible for testing of new beta version of online form.
