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Account Manager Resume Profile

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SUMMARY

Objective To utilize my vast professional and educational experiences, as well as drive and integrity, to build a successful and profitable sales force that will overachieve set targets.

Accomplishments

Confidential

  • Strategically implemented the launch of two new Southwest markets.
  • 125 to goal in local markets managed.
  • Transformed underperforming San Antonio into 1 Texas market within 6 months
  • Multi-Market growth of 150 over six months.
  • Consistently ranked in Top 10 company wide.

Confidential

  • Increased total customer base by 350 within 14 weeks.
  • Successfully introduced PC Support product to market throughout Comcast' North Central Division.

Confidential

  • Top Retail Account Executive November and December 2003, March 2004, July 2004, October 2004
  • Indirect Account Executive of the Quarter Q2 2005, Q1 2006, Q2 2006
  • MVP Award Winner Q3 2006

Professional

Confidential

Experience Marketing Program Manager- Avid Customer Association ACA

  • Pivotal role in the successful creation, launch and implementation of one of Avid's key strategic initiatives in 2014.
  • Liaison between Avid and ACA event sponsors comprised of both technology and channel partners
  • Created and promoted sponsorship packages for past and future ACA events.
  • Operations point of contact to monitor the success rate of the ACA, both prior to and post launch.
  • Designed and managed ACA dashboard to keep the executive leadership team informed of ACA metrics.
  • Member of the cross-functional team responsible for the inaugural event of the ACA.
  • ACA Member Portal project team member, working with internal and external teams to create and implement a membership chatter portal for communicating with peers in the industry.
  • Microsite and ACA Member Portal management responsible for daily maintenance and updating of content as well as monitoring of chat forums to ensure customer inquiries are addressed in a timely fashion.

Confidential

Account Manager, LandAcquisitions

  • Independently negotiated business terms with property owners for ground lease amendments and/or easement/fee simple purchases of ground rights.
  • Performed net present value cash flow analyses and acquisition due diligence tasks during the sales cycle.
  • Responsible for providing account updates and metric reporting to senior management.
  • Participated in mass marketing and lead generation efforts on a quarterly basis.
  • Leverage corporate relationships to partner and position AW as premier business dealer in Greater Boston.
  • Hunt for new business sales utilizing networking skills and lead generation tools provided.
  • Utilize consultative selling skills to discover, advise and ultimately present qualified sales proposals.
  • Manage company social media outlets to ensure clients have latest information available.

Confidential

Business Sales Manager

  • Strategically work with principal as part of key team to reinvent company's sales direction and focus.
  • Interview, hire and train outside sales reps to drive revenue and hit metrics.
  • Partner with multiple levels of distribution to increase sales productivity in cost effective manner.
  • Monitor daily sales activities and backend functions to in line with policies and procedures.
  • Leverage corporate relationships to partner and position AW as premier business dealer in Greater Boston.
  • Hunt for new business sales utilizing networking skills and lead generation tools provided.
  • Utilize consultative selling skills to discover, advise and ultimately present qualified sales proposals.
  • Manage company social media outlets to ensure clients have latest information available.

Confidential

Regional Sales Manager

  • Managed a multi-market inside sales team.
  • Participated in the interviewing, hiring, and training of sales force in alignment with company growth.
  • Daily task and activity management to drive sales in each territory.
  • Groomed sales representatives for advancement through mentoring and task delegation.
  • Launched Eversave product and services in multiple Southwest Markets.
  • Developed and mainted key merchant relations to promote continued business with Eversave.
  • Prospected, negotiated, and closed sales with all levels of merchants.
  • Strategically developed market growth across multiple markets.

Confidential

Territory Account Manager Boston

  • Built and maintained existing and new merchant relationships.
  • Prospected and closed new clients in the Boston market to utilize Precash services.
  • Investigated and solved merchant issues.
  • Assessed business and technical objectives of merchants.
  • Provided training on Precash products and services to merchants and service providers.
  • Cultivated referrals from existing merchants.
  • Proactively sold additional services to the existing base of merchants.

Confidential

Channel Manager - Comcast

  • PC Support Channel Sales Manager for Comcast' North Central Division.
  • Actively worked with Comcast management to promote Comcast PC Support product sales across all channels.
  • Launched Comcast PC Support product in all regional call centers.
  • Designed, executed and tracked weekly and monthly incentive programs for agents to increase sales.
  • Visited Comcast call centers on a weekly basis to educate and promote product awareness.
  • Coached and trained call center agents on product knowledge and selling best practices.
  • Partnered with all levels of Comcast management to increase agent knowledge and sales performance.
  • Prepared monthly budget and analysis for sales incentive programs..

Confidential

National Account Executive

  • .Retained, managed and expanded major client relationships.
  • Managed a portfolio of accounts, increasing revenue through cross-selling company products and services.
  • Maintained strong relationships with key decision-makers in order to ensure retention of all accounts
  • Monitored account activity and resolve any issues with the merchants account.
  • Prepared and presented business reviews and analysis to each account in the portfolio.
  • Responsible for client specific project management to increase account efficiency.
  • Project team designate developing and implementing process changes to increase client revenue.

Confidential

Indirect Account Executive

  • Account Manager for Sprint Nextel's regional Authorized Representatives.
  • Responsible for achieving monthly and quarterly sales targets.
  • Strategized along with Dealer Principals on monthly sales generating activities.
  • Rolled out quarterly and monthly sales initiatives to the field.
  • Communicated and trained the field on the latest news, products and promotions from Sprint Nextel.
  • Analyzed weekly, monthly and annual sales activity per location and per Dealer.
  • Created and executed business plans for each Dealer in a rapidly changing environment.
  • Project lead on retail revitalization for top Sprint Nextel Distributor in New England region.
  • Created and implemented short and long term marketing plans for Exclusive resellers.
  • Increased product and service exposure in targeted verticals including Construction and Public Sector.
  • Acted as liaison between resellers and internal departments to help ensure a positive customer experience.

National Retail Account Executive

Account Manager

  • Managed retailers on a daily basis to drive them to hit monthly sales forecasts.
  • Provided monthly trainings to educate Sales Associates about Nextel's latest promotions.
  • RAE Team Leader for New England
  • Worked with Area Manager to ensure that region is running smoothly.
  • Proactively assisted in closing sales and resolving customer issues.

General Business Specialist

  • Drove add-on business for existing accounts through telemarketing and direct marketing campaigns.
  • Responsible for meeting and exceeding company mandated quotas.
  • Supported NH sales team consisting of 8 Account Executives.

Member of the new E-Care Task Force, responsible for testing of new beta version of online form.

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