EXPERIENCE SUMMARY:

• Over 14 years of industry experience as a Senior Business Analyst & Consultant with diverse exposure in Requirement Elicitation, Change Management, Functional Specifications, GAP Analysis, Business Process Modeling, Use Case development, Project management, Data Analysis, Visualization using Rapid Prototyping & Testing.
• Specialist in Business architecture, design & modeling through Rapid visualization software iRise &process modeling using Enterprise Architect& other tools.
• Excellent Collaborative Experience in conducting Joint Application Development (JAD) sessions & workshops for Requirement gathering involving project stakeholders by demonstrating high fidelity rapid simulations using iRise asset libraries.
• Strong skills in documentating Logical Models,Use cases, User Stories,Entity Relationship diagrams,Sequence Diagrams, Functional Specifications, Business Requirements (BRD/FRD/SRS).
• Exposure in Banking/Financial,Relocation,Transportation,Education,Hospitality& Telecom domain with exposure to Wealth Management, Credit Risk, Treasury, Claims Management, Online Billing, Audit & other Self Service applications
• Extensive Software Development Life Cycle (SDLC) experience in Agile,Waterfall,RUP methodologies & different Web based Technologies (W3C,WAI)
• Hands on experience in developing simulations using rapid prototypes, static HTML wireframes & storyboards by following a user centric design approach (UCD) to create a compelling user experience (UX).
• Deep understanding of Six Sigma, ITIL concepts, Project Management & extensive experience in Test script creation & execution involving Regression, Usability & Functional Testing for PC & Mobile
• Heavy Client interaction, engagement with CIOs,SMEs,Product Owners, Program Managers & Vendors across different Line of Business (LOB)

TECHNICAL SKILLS:

Operating System: Windows 98/XP/NT, UNIX

Requirement Management Tools: Caliber RM, Requisite Pro, DOORS

Prototyping Tools: iRise 7.2/7.3,Axure RP, MS Visio, Photoshop, Dreamweaver

Front End Tools: Clarity, JIRA, Cognos8, SharePoint, Wiki, MS Project, Snag IT, Rally

Software Development Methodologies: RUP, Agile, Waterfall, JAD, RAD

Databases & Queries: PL/SQL, SQL Server, Oracle, MS Access

Testing and Defect tracking Tools: Visual Studio Test Pro,HP Quality Center, SeleniumCRM: Salesforce, Seibel

Change Management: Rational Clear Quest

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Columbus, OH

Responsibilities:

• Worked with Product Managers/SMEs on a day to day basis to gather functional requirements for various modules within Imagine.
• Worked with IDS SMEs to map existing Business processes and performed Gap Analysis using IBM BPM.
• Worked on an Agile development environment, facilitated daily Scrum meetings, iteration planning, weekly Retrospectives, Scrum of Scrums & Story Times with Business, Project, Dev & QA teams.
• Authored User Stories, Business Rules, Process Documents & got it reviewed by the Product owners & Development team.
• Extensively worked with Data Integration & Security team to perform data mapping & analysis of legacy systems with current CRM Application & created various artifacts like activity diagrams, data dictionaries & process flows.
• Conducted Demo to the Steering Committee at the end of each release and present the release status & risks associated with upcoming iterations.
• Wrote acceptance criteria, assisting with the development of test cases and assisting with the migration of user stories from committed to ready for test processes.
• Worked with QA to perform integration & regression testing for each iteration.
• Prepared Training documents and conducted webinars to train County employees on new enhancements & processes of the Imagine project.

Environment: Agile, MS Visual Studio 2013,VSTS Test Pro,MS Dynamics CRM,.Net,iRise, SharePoint, Visio, MS Project,IBM Blueworks

Sr. Business Analyst

Confidential, Montvale, NJ

Responsibilities:

• Analyzed business problems/need and discussing alternative solutions with implementation SMEs.
• Gathered business requirements from stakeholders using JAD, assessing their benefits and implications from product's usability perspective and coordinating with Implementation SMEs for effective and efficient implementation of solution.
• Wrote User Stories & developed Scope Documents, Concept decks, Business requirement documents, Mock ups using iRise/PowerPoint/Visio, Entity Relationship diagrams, Activity Diagrams, Sequence Diagrams using Visio & Test Cases using Visual Studio Test pro.
• Implemented Agile processes & facilitate daily Scrum meetings with Development teams onsite & offshore.
• Wrote Acceptance Criterias & execute the test cases using Test Driven Development approach.

Environment: Agile, iRise, SharePoint, Visual Studio Test Pro 2013, Visio, MS Project, Cognos

Sr.Business Analyst/Project Manager

Confidential, Cleveland, Ohio

Responsibilities:

• Worked as a Project Manager & Business Analyst to manage & deliver various Global CRM projects (North America, Europe & Asia Pacific) on time & budget.
• Project management responsibilities include idea creation in Clarity, vendor management, project scope & cost estimation, taking necessary BU leadership approvals & sign offs, project documentation (charter, project plan & procurement docs), finalizing schedule/run project kick - offs, manage project execution, conduct training & closure.
• Business Analyst responsibilities include gathering requirements using varied techniques suited to the situation like interviews, document analysis, requirements workshops, surveys, business process descriptions, use & test cases, business scenarios, data models, interface and workflow analysis.
• Collaborated with BU Directors, Product Owners & SMEs to gather requirements for various projects like Global Claims, Samples, Salesforce Google Mail integration & BI Control Panel.
• Using Salesforce CRM to manage various Release tasks related to new & existing support projects
• Acting as a point of contact for the business resources that have a need for support on process or systems. This entails training users how to correctly utilize the tools at their disposal, as well as how to make process improvements without necessarily resorting to system changes or development.
• Work with System Analysts to identify new and emerging solutions, assesses their relevance and potential value to the organization and present information to teammates and management.

Environment: Agile, .Net, Salesforce, Clarity, SharePoint, Visual Studio Test Pro, Visio, MS Project, Cognos

Sr. Business Analyst

Confidential, Cleveland, Ohio

Responsibilities:

• Worked with Global Process Managers to identify & map existing Financial & Order Management processes using IBM Blue Works tool
• Performed System Analysis on Accounting, Expense management modules of PeopleSoft & GROW applications to determine whether they can match requirements from Client Finance & Treasury Division
• Act as a scrum master to plan & prioritize Product features to be developed for each sprint, facilitate Sprint Planning sessions & daily Scrum meetings with the team
• Actively engaged with Technology & QA team by participating in story estimation sessions & their respective scrum of scrums
• Owned, documented & shipped end to end MyMC mobile requirements to offshore Application development team
• Perform extensive Regression & User Acceptance Testing for the My Move Connection Mobile App on iPhone & Android platforms
• Train new Team members on existing Client Finance & Order-Track-Invoice Processes

Environment: Java,Agile,SalesForce,IBMBlueworks,Balsamiq,RequisitePro,Visio,Visual Studio Test Pro,PeopleSoft,Grow,Wintrac

Sr.Business Analyst

Confidential, Lawrence, KS

Responsibilities:

• Worked with Product Managers on a day to day basis to gather functional requirements for various modules within DLM
• Worked with AART SMEs to map existing Business processes and perform As-is and To-be Business process modeling using Process maker
• Worked on a Agile development environment, facilitated daily Scrum meetings, weekly Retrospectives, Scrum of Scrums & Story Times with Business, Project, Dev & QA teams
• Authored User Stories, Business Rules, Process Documents & got it reviewed by the Product Managers & Development team
• Extensively worked with Dynamic Learning maps, Content Builder and Test Delivery Engine teams to map data requirements around APIP,CEDS & QTI standards
• Tracked team velocity and generated Business Analyst Status Report, Product Status Report & Product Quality Report using Rally tool every iteration & sent it to Senior Managers & Directors
• Conduct Demo with the Steering Committee at the end of each release and present the release status & risks associated with upcoming iterations

Environment: Java, JQuery, Agile, Rally, Clarity, Wiki, ITIL, Process Maker, iRise 8.0, Balsamiq, Requisite Pro, Visio, Selenium, Eclipse, Embarcadero,Visual Studio Test Pro,Asana

Sr.Business Analyst/QA

Confidential, Orlando, FL

Responsibilities:

• Facilitated workshops in the Project definition phase involving Directors & Senior Managers to author the project scope document
• Worked with Product Managers, Creative & SMEs to analyze the Business Architecture, model business processes, business rules & document high level requirements/business cases (BRD/FRD) for modules like Dine, Finder, Mapplication, Profile, Resorts, Magic Bands, ecommerce, Tickets and Fast Pass
• Conducted JAD sessions with Product Managers to gather functional requirements & nonfunctional requirements (NFRs) for various modules within PEP & ecommerce
• Followed the Agile development processes by facilitating daily Scrum meetings, weekly Retrospectives, Scrum of Scrums & Story Times with Business, Project, Tech, Creative & QA teams
• Worked with the Project, Tech & Product Team to prioritize on the high level user stories & break them further into L5s to be ready for development
• Coordinate with the Product Manager to estimate the requirements/L5s to be developed, also created & owned all requirement & project level artifacts in wiki
• Authored User Stories (Alphas),Business Rules & got it reviewed by the Product Owners
• Worked with QA Lead to develop a test plan & write Acceptance Criterias/Test Cases (Betas) for both UI & Services using the BDD (Behavior Driven Development) processes

Environment: Java,JQuery,Agile,ITIL,PCI,UML,JIRA,Wiki,Photoshop,RequisitePro,Visio,JBehave,Visual Studio Test Pro,ProcessmakerBPM,VisualStudio2010,FishEye,Eclipse,MS Project, Firebug, Rest Console, Snag It8,HP Service Manager

Sr. Business Analyst

Confidential, Charlotte, NC

Responsibilities:

• Extensively engaged with the Adaptiv Product owners, SMEs, Project Managers, UX/UI & development team to map business processes, document & prioritize the requirements to be developed.
• Analyzed the As-Is system pain points and performed change impact analysis on the legacy systems
• Involved in Requirements definition process by augmenting requirement documents with realistic simulations using iRise studio 7.3 to ensure requirements are correct, complete and unambiguous.
• Analyze and document Business Rules in the Adaptive Legacy systems to be applied to Credit View Application
• Created a reusable asset library of iDocs using iRise, which is being used by various team members to collaborate on the project at various levels.
• Trained & mentored various project team members to use iRise for effective collaboration on a daily basis

Environment: Agile, iRise Studio 7.3,DOORS,UML,Visio,SharePoint,Cognos8,SQL,Enterprise Architect, Credit View, Adaptiv, SOX, Basel II, Oracle 9i,HP Quality Center, Snag IT

Sr.Business Analyst

Confidential, Saginaw, MI

Responsibilities:

• Conducted initial kick off meetings for Phase 2a & 2b involving Project Management Office (PMO), business owners, SMEs, customer care, support team & vendors to document the project scope & features to be developed
• Documented the as-is business processes like Electronic Bill Presentment & Payment (eBPP), Order Management, Repair & Support, Account Management, Registration, Internal Support, Issue Management etc. during both phases using Enterprise Architect BPM tool.
• Facilitated JAD sessions for Phase 2a & Gap Requirement workshops for Phase 2b to capture detailed requirements from SMEs & Business team.
• Created functional related deliverables like Requirement Questionnaires, Business Requirement Document (BRD), Requirements Gap Documents and Use Cases in both phases.
• Developed Test cases, Scenarios for Billing, General & Account Management Functionalities based on business requirements.
• Performed User Acceptance Testing, Regression Testing & Smoke Testing for both Phase 2a & 2b.

Environment: Waterfall,CaliberRM,Photoshop, Enterprise Architect, UML, Visio, MS Project, SQL,Visual Studio, Clear Quest, SIEBEL7.8, Remedy, SharePoint, Oracle 9i,Quality Center

Confidential

Manager/Business Analyst

Responsibilities:

• Interviewed employees and end-users for collecting requirements. Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle (SDLC).
• Perform Project Planning, participate in JAD sessions; interacted with Stakeholders and Subject Matter Experts (SME’s) to gather functional requirements
• Created Use Case Diagrams, Process Flow Diagrams and Interaction Diagrams using Microsoft Visio for various Retail banking processes, wealth management & life products
• Created use cases for the different applications like KYC, Create Client Portfolio, Upload Client Portfolio Allocation, View Saved Client Portfolio, Generate Portfolio Report and delivered on time despite of extremely tight deadlines
• Acted as a liaison between the business and technology for all issues and represent the team in discussions with senior management on the account status
• Performed regression testing in the PBRMS application and discovered major defects, which were important for the project to move to the next phase.
• Created Test Scenarios and Test Cases for QA team, based on the Use Cases and Business Rules document

Environment: Java, J2EE, RUP, XML, Oracle8i, Visio, UML, Rational Requisite Pro, MS Project