SUMMARY

• In depth knowledge of Waterfall and Agile methodologies and thorough understanding of various SDLC phases - requirements gathering, design, development, testing, release and support
• Certified Business Analyst from British Computer Society (BCS)
• Worked extensively in Health insurance domains and have good knowledge on Medicare, Medicaid, claim processing and PBM.
• Certified in Fellow Academy of Healthcare Management (FAHM) and Professional Academy of Healthcare Management (PAHM) from prestigious institute AHIP
• Worked on capturing requirements for complex projects involving multiple functional areas and multiple stake holders
• Strong experience with Scrum methodology and experienced in writing user stories
• Experienced in working sprints with varied time frames and dynamically changing requirements
• Expertize in negotiating with business in dynamically priority items in product back log based on different sprint schedules
• Strong experience in interacting with business users and to identify information needs, gather requirements using requirements elicitation techniques like brainstorming, JAD sessions, Interviews and focus groups
• Experience in working in environment with no/limited documentation. Expertise in performing system testing to understand current functionality of the system and propose suitable approach for the proposed requirements
• Experienced in using SQL for analyzing production data
• Worked on performing gap analysis and approach preparation. Specialized in performing impact analysis to ensure enhancement doesn’t negatively impact existing clients
• Expertise in authoring requirements documents like Business Requirements (BR), Functional Requirements (FR) (Functional, Non-Functional and Security requirements) and Requirements Tractability Matrix (RTM) documents
• Worked on Unified Modelling Language to document requirement in effective way using Use Cases, Activity Diagrams, Entity relationship diagrams and Class models
• Expertise in Change Management (CR) and part of change control board for multiple projects. Proved as successful negotiator with business, development and QA team to get the optimum result of CR in terms of meeting new requirements and new timelines for delivery
• Experienced in preparing test plans and executed User Acceptance Testing (UAT) for complex projects
• Experience in preparing test plans, test case documents and test results documents using HP Quality Center. Testing experience gives an edge in requirements gathering in terms of visualizing positive and negative scenarios
• Extensively worked on off-shore on-site models
• Extensive experience in handling multiple projects at the same time and worked in multiple dynamically changing requirements
• Good working experience in preparing process flows uses cases using Visio
• Exceptional ability to quickly master new concepts, excellent communicational, organizational and interpersonal skills, strong analytical and problem solving skills
• Worked in dynamic environment and also the ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality

TECHNICAL SKILLS

Business Skills: Project estimation, requirements scope definition, business and functional requirements elicitation, gap and risk analysis, use case modelling, JAD and brainstorming sessions

SDLC methodologies: Agile, RUP and Waterfall

OPERATING SYSTEM: Microsoft Windows 95/98/2000/XP/7

TESTING TOOLS: SOAP UI, Test Director, HP Quality Center

Microsoft Office tools: MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Outlook, One Note

Query Language: SQL

REQUIREMENT MANAGEMENT: Rational Rose, Blue Works

Document management tools: Sharepoint

DATABASE: SAP, AS400

PROFESSIONAL EXPERIENCE

Confidential, Cumberland, Rhode Island

Sr. Business Analyst

Responsibilities:

• Working with senior stake holders of Confidential and its client’s members to elicit the business needs
• Working with CVS team in prioritizing the requirements and documenting in product back logs
• Preparing sprint schedules suitable for each of the sprint
• Eliciting requirements using JAD and Brainstorming sessions to develop items selected for each sprint
• Worked on Agile environment and captured requirements by developing product backlogs, wire frames, user stories and Story cards to elicit requirements from the product owners
• Worked with dynamically changing requirements and captured requirements effectively using Scrum meetings
• Worked on re-prioritizing product back log items based on the variances in the sprint schedules
• Prepared mock-up screens to provide real time view for the clients
• Working on standardizing the process for requirements elicitation and change management
• Conducted multiple brainstorming sessions with multiple stakeholders representing different functional applications
• Prepared detailed business flow diagrams to present business process effectively for business, developers and QA using MS Visio
• Prepared Business Requirements Specification (BRS) and Functional Requirement Specification (FRS) documents
• Maintained all the documents versions history for future by using Share Point
• Conducted Functional Requirement Document walkthroughs with the Business Owner and took a sign-off
• Prepare Requirements Traceability Matrix (RTM) to enable development team and QA team match their design and test cases respectively with requirements
• Performed User Acceptance Testing (UAT) and identified as expert in identifying defects in complex scenarios and tracking them to closure in Quality Center

Confidential, Richardson, Texas

Sr. IT Business Analyst & Team lead

Responsibilities:

• During my long tenure with Confidential, I gained expertise on different RxCLAIM areas like Member Eligibility, Pharmacy Pricing, Client Pricing, Patient Pricing, Plan Setup, Utilization Management (UM), Drug Utilization Review (DUR), and Medispan Load
• Worked as Team lead and Senior Business analyst. Maintained team in an effective way to ensure all projects are delivered with quality and in a timely way
• Conducted JAD sessions, Brainstorming sessions and interviews to capture requirements to enhance RxCLAIM ( Confidential ’s master adjudication system)
• Performed system testing and Gap analysis to identify the difference between current system capability and required functionality
• Prepared complex SQL queries for analyzing production data
• Prepared process flows (current and future states), uses cases using Visio
• Analyzed current production setup by querying production tables using SQL
• Prepared detailed business flow diagrams to present business process effectively for business, developers and QA using MS Visio
• Facilitated meetings with Caremark’s clients for analyzing their custom Brand Generic (B/G) policies and Utilization Management (UM) needs
• Participated and assisted in conducting cross account team meetings to develop a common Claim Experience Tape (CET) to be used by multiple clients
• Captured requirements to enhance RxCLAIM complex pricing functionality which includes custom rules to calculate Patient Pay
• Worked on multiple Enterprise Data Warehousing (EDW) projects to send all claim and information to the warehouse. These enhancements include generating report using Caremark master data to different clients
• Prepared Business Requirements (BR) and Functional Requirement (FR) documents
• Prepared mock-up screens and prototypes to enable visualize the proposed system
• Prepared UML Diagrams including use cases diagrams and activity diagrams
• Maintained all the versions of requirements documents using Sharepoint and Blue works
• Prepared documents to enable business team use them to train their peers
• Effective managed Changes in Requirements (CR) and part of Change Management Board for multiple projects
• Performed peer reviews for the requirements documents prepared by colleagues
• Prepare Requirements Traceability Matrix (RTM) to enable development team and QA team match their design and test cases respectively with requirements
• Performed requirements walk-thru and handovers to development and QA team. Provided support throughout the project and clarified questions from development and QA teams
• Reviewed Test Cases and Test results documents developed by QA team in HP Quality Center to ensure all the requirements are tested
• Maintained defect tracker to ensure all the defects are fixed and re-tested before promoting to production
• Prepared test plans and executed User Acceptance Testing (UAT) for complex projects in which business required to test multiple interrelated functionalities
• Maintained project hours and team capacity using Clarity
• Worked on offshore - onsite model and coordinated with developer and QA teams operation from offshore

Confidential, Lincoln, RI

Sr. IT Business Analyst

Responsibilities:

• Gathered requirements using JAD and Brainstorming sessions to enhance Amica’s Auto, Home and Life Insurance applications
• Worked on Agile environment and captured requirements by developing product backlogs, user stories and Story cards to elicit requirements from the product owners
• Worked on complex projects to enhance Amica’s Auto discount module to provide discount based on the purchases made from preferred Auto dealers
• Worked on preparing product back logs and sprint schedules based on the priority of business needs
• Worked on enhancing Amica’s Term Life Insurance and Whole life insurance modules
• Worked with dynamically changing requirements and captured requirements effectively using Scrum meetings
• Prepared a new requirements document template in order to capture changing requirements and maintain the changes in requirements in an effective way
• Performed gap analysis to identify the difference between current system capability and proposed requirements
• Conducted multiple brainstorming sessions with multiple stakeholders representing different functional applications
• Prepared detailed business flow diagrams to present business process effectively for business, developers and QA using MS Visio
• Prepared Business Requirements Specification (BRS) and Functional Requirement Specification (FRS) documents
• Maintained all the documents versions history for future by using Share Point
• Conducted Functional Requirement Document walkthroughs with the Business Owner and took a sign-off
• Prepare Requirements Traceability Matrix (RTM) to enable development team and QA team match their design and test cases respectively with requirements
• Reviewed Test Cases and Test results documents developed by QA team in HP Quality Center to ensure all the requirements are tested

Confidential, Cincinnati, OH

IT Business Analyst

Responsibilities:

• Gathered requirements using JAD and Brainstorming sessions to enhance Private bank application
• Worked on Agile environment and captured requirements by developing product backlogs and user stories to elicit requirements from the product owners
• Worked with dynamically changing requirements and captured requirements effectively using Scrum meetings
• Prepared a new requirements document template in order to capture changing requirements and maintain the changes in requirements in an effective way
• Performed gap analysis to identify the difference between current system capability and proposed requirements
• Conducted multiple Joint Application Development (JAD) sessions with multiple stakeholders representing different functional applications
• Prepared detailed business flow diagrams to present business process effectively for business, developers and QA using MS Visio
• Interviewed account manager to understand the multiple complex factors taken into consideration for calculation and preparation for the customized investment management strategies for the member
• Prepared Business Requirements Specification (BRS) and Functional Requirement Specification (FRS) documents
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity Diagrams using Rational Rose
• Worked as key member in Change management team and managed Change Requests (CRs) using Rational Clear Case
• Worked on projects involving Master Data Management (MDM) to enable Confidential perform the data storage standardization, relationship management, access control, remove duplicate records, external data integration and facilitate access of data from different applications to enable managers perform investment consulting
• Maintained all the documents versions history for future by using Share Point.
• Tracked the progress of the project with each team using Gantt charts
• Prepared minutes of meetings in an organized fashion using Microsoft OneNote and circulated to all the business stake holders
• Conducted Functional Requirement Document walkthroughs with the Business Owner and took a sign-off
• Prepared documents and performed s to enable business users get familiarity with the enhancement and new interface
• Prepare Requirements Traceability Matrix (RTM) to enable development team and QA team match their design and test cases respectively with requirements
• Reviewed Test Cases and Test results documents developed by QA team in HP Quality Center to ensure all the requirements are tested
• Worked on offshore - onsite model and coordinated with developer and QA teams operation from offshore

Confidential

IT Business and Quality Analyst

Responsibilities:

• Articulated business requirements to enhance Confidential ’s Point of Sale (POS) receiving, inventory management, Hazardous material management and tool Rental applications
• Conducted JAD sessions, Brainstorming sessions and interviews to capture requirements
• Performed system testing on the existing system using Home Depot specific applications including handheld devices
• Prepared detailed business flow diagrams to present business process effectively for business, developers and QA using MS Visio
• Facilitated meetings with Home Depot business team for enhancing POS to meet credit card security standards
• Captured requirements to enhance Hazardous Material Management which includes complex classification of materials using multiple parameters
• Prepared Business Requirements (BR) and Functional Requirement (FR) documents
• Prepared mock-up screens and prototypes to enable visualize the proposed system
• Prepared UML Diagrams including Entity relationship diagrams and Class models
• Maintained all the versions of requirements documents in secured folder provided by Confidential
• Effective managed Changes in Requirements (CR) and part of Change Management Board for multiple projects
• Prepare Requirements Traceability Matrix (RTM) to enable development team and QA team match their design and test cases respectively with requirements
• Prepared Test Case and Test results documents for User Acceptance Testing (UAT) using Test Director and presented the documents to client QA leads
• Performed end to end testing which includes testing of all application starting from receiving up to POS sale and returns
• Worked on offshore - onsite model