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Senior It Analyst Resume

PROFILE:

Detail - oriented and seasoned IT professional with more than nine years of experience in business analysis and project management Expert at overseeing large-scale projects, with proven track record of meeting project delivery and budget requirements while surpassing customer expectations. Adept at managing group dynamics, as well as motivating and leading high-caliber teams of professionals.

AREAS OF EXPERTISE:

  • Waterfall and Agile
  • Software Development Life Cycle
  • Cross Functional process flow design
  • As Is & To Be Business Process Design
  • Sarbanes-Oxley (SOX) Compliance
  • Requirements Gathering, Analysis, and Testing
  • Quote to Cash Process (QTC)
  • Oracle's Application Implementation Methodology (AIM)
  • Configure-Price-Quote (CPQ)
  • New Product Introduction (NPI)
  • Process improvement
  • Lead & close escalated issues

TECHNICAL SKILLS:

Operating System: Microsoft Windows 7

Programming Language: SQL | XML

ERP Packages: Oracle CRM & SCM (11.5.10.2 and R12) & SalesForce

Software: Service Now | Data Loader | HP-ALM | Microsoft Visio | Oracle SQL Developer | TOAD |HP-QC | Rally | Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Analyst

Technologies: Oracle

Responsibilities:

  • Enabling Cloud/SaaS transactions across Cisco commerce systems by integrating SBP (Subscription Billing Platform) with CCW and Cisco’s ERP system to provide usage-based recurring billing and attribute-based pricing for all routes-to-market
  • Providing solutions for the various route to market partners to order subscription.

Confidential

Business System Analyst

Technologies: Oracle E-Business Suite R12, SFDC

Responsibilities:

  • Efficiently handle activities related to opportunity management, quoting, advanced pricing, config, sales contracts, TCA, CMAT and O2I
  • Serve as GO-TO resource on several pricing & discounting issues
  • Routinely update discounts and promotions, BCOGS, price list, and cost factors in Oracle to guarantee accuracy of approved pricing from senior management.
  • Take care of model publication, product catalog and foundation setups.
  • Oversee Sarbanes-Oxley (SOX) audits by internal and external companies to ensure corporate compliance with set-forth regulations
  • Utilize SFDC - Oracle to support user integration, as well as opportunity and deal synchronization
  • Render effectual assistance to the policy variance request (PVR) process to support non-standard term and discount triggers, approval request and notification routing, and review and approvals
  • Succeeded with the execution of a solution design for Oracle quoting and pricing implementation, as well as the cross-functional integration with CMAT, configurator, legacy ERP system, customer data hub, sales contracts, and SalesForce.com

Confidential

IT Analyst

Technologies: Oracle E-Business Suite 11.5.10

Responsibilities:

  • Understand the requirements involving the changes to the existing order management system.
  • Work with business user to gather requirements and provide solution.
  • Initiated functional gap analysis and verified business rules
  • Offered effectual assistance to Development and Quality Analyst teams
  • Submitted business process and requirements documentation related to order management

Confidential

IT Analyst

Technologies: Oracle

Responsibilities:

  • Design Proof of concept for integration
  • Identified and recorded custom functionalities for pricing and discounting to be integrated with key modules, such as Quoting and iStore
  • Create a custom pricing engine integrating all pricing and discounting services in Cisco
  • Coordinated with a geographically-diverse Development and QA Team to handle unit and integration testing
  • Delivered FSD and performed UAT

Confidential

CRM Functional Consultant Lead

Technologies: Oracle E-Business Suite 11.5.10

Responsibilities:

  • Took charge of creating and implementing future business model and application setup for order management, advanced pricing, and telecommunication services
  • Achieved improved system performance and reduced number of defects after delivery of a documentation containing enhancements of setups, configuration, responsibility, and roles, thus providing a better solution for the current system

Confidential

Functional Quality Analyst

Technologies: Oracle E-Business Suite 11.5.10

Responsibilities:

  • Oversaw Oracle order management in book-to-order cycle
  • Prepared and generated requirement traceability matrix; daily and weekly status reports; and test case documentation
  • Delivered functional test scripts and system integration test scripts to ensure minimum high risk defects environment.

Confidential

Junior IT Analyst

Technologies: Oracle E-Business Suite R12

Responsibilities:

  • Conducted gap analysis of existing functionality with the standard Oracle out-of-the-box functionality
  • Rendered effectual support to post go-live operations
  • Worked with the Architecture Team to support the integration of Tele Service with ERP to retrieve additional information, such as order summary and detail notes into the Tele Service Module
  • Delivered FSD and provide post production support.

Confidential

Junior Business System Analyst

Technologies: Oracle E-Business Suite 11.5.10

Responsibilities:

  • Took charge of documenting business requirements, functional gaps, and integration process for Oracle CRM with other Oracle modules
  • Performed end-to-end process testing for service request management, as well as end-user training on various modules, including Teleservices
  • Supported the Architecture Team in configuring setups and integrating Oracle CRM with the existing billing system

Confidential

Support Engineer

Technologies: Oracle E-Business Suite 11.0.3

Responsibilities:

  • Coordinated with business partners and vendors to guarantee proper management of the release
  • Utilized the GSMS Remedy Tool to effectively manage schedules and monitor issues
  • Offered on-call support to customers on period- and quarter-end reporting
  • Served as key liaison with business analysts and Implementation teams on change requests and bugs prioritization

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