SUMMARY

• Over 9 years of progressive experience in analysis, design, development and implementation of software applications on client/server architecture and Engineering.
• 6+ years as Siebel CRM Consultant wif thorough knowledge and hands - on technical experience for Public Sector, Insurance, Finance, Telecommunication, and Media, Organizations.
• Oracle Certified Expert - Siebel CRM 8 Business Analyst Certification.
• Certified Six Sigma Green Belt and Software Quality Engineer Professional from ASQ (American Society for Quality).
• Experience in Siebel Architecture, Siebel Data Model, Webservice, RDBMS, SOA. Excellent understanding of Software Development Life Cycle (SDLC).
• Extensive experience in analysis, design, development and testing of Siebel Call Center, Siebel Public Sector, Siebel eMedia, Siebel eCustomer, Siebel eCommunication and Siebel Marketing using Siebel Tools.
• Expertise in writing Unit, System & Regression test cases, proficiency in preparing Functional and Non-Functional Requirements, Systems Requirement, High Level Design, Technical Design Documents.
• Experience in writing Request for Proposals (RFP), Statement of Work (SOW) and Standard Operating Procedures (SOP).
• Exposure to quality control processes. Ensure teh adherence of quality compliance initiatives for teh project, suiting to teh requirements.
• Skilled Confidential manual testing and proficient in using test management tools such as Mercury (HP) Quality Center and Expert in writing SQL queries.
• Extensive experience in Coordinating Development activities in Onshore-Offshore Model.
• Excellent communication skills wif solid technical capabilities. Ability to learn quickly in work environment, productive interpersonal skills wif teh ability to understand and cooperate wif group requirements efficiently.
• Accustomed to work in a team environment wif tight schedules and capable of working efficiently under pressure.

TECHNICAL SKILLS

CRM: SIEBEL CRM (Version 6.0 /7.5/7.7/7.8/8.0, 8.1), Siebel Tools, Configuration, eScript, Workflow Manager, Assignment Manager, State Model, EIM, Siebel Data Model, Smart scripts

Reporting: OBIEE, Actuate, Crystal Reports

GUI/Office Tools: Project, Visio, Access, Word, Excel, Visio.

Languages: C++, FORTRAN, SQL.

RDBMS: ORACLE, MS SQL Server, MS Access

Defect Tracking: HP Quality Center, Test Director, Webservice.

Web Technologies: HTML, XML, Java Script, VB Script

Industry Standards: CMMI, Agile, SOX, ISO 9000/9001

Requirement Management Tools: Rational Requisite Pro, iRise

Business Process Tool: VISIO, Casewise Corporate Modeler

Other Softwares: AUTOCAD, Solid Works, Origin, and Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, Middletown, NJ

Siebel Technical Business Analyst

General Responsibilities:

• Work wif Business team during JARs (Joint Application Requirements) to finalize teh Business or JRD (Joint Requirement Document) from a Business standpoint.
• Create Functional, Non-Functional and Systems Requirement Documents for CRM application by translating teh Business Requirement to a systems perspective.
• Maintaining teh Requirements Traceability Matrix (RTM) across teh Deliverables of a project.
• Work as a liaison between teh business community and teh development team (IBM) to ensure that teh related business requirements are designed and implemented appropriately in teh CRM application.
• Review wif teh Design and Development team to handoff / approve High level design (HLD) and Application Interface Document (AID) when multiples systems are involved.
• Conduct Requirements gathering sessions / Conference Room Pilot (CRP), analyzes business needs and documents gaps, and develops Functional/System requirements for solutions according to teh project schedule.
• Partner wif teh Sales Process Business analyst and create Helpdesk Training templates.
• Participate in all stages of teh development lifecycle including Systems Testing, User acceptance testing and training when appropriate.
• Create CRM Business Process Flow Diagram and Documents for different services & products.
• Lead sessions wif Development, Testing, Architecture & Business teams to analyze and identify if their is a Requirement, Design, Development or Testing defect and work wif CCB (Change Control Board) for execution of CRs (Change Requests) if needed.
• Work wif Business teams for mapping data from Legacy Systems (Siebel 6.0) to Siebel 7.8 for various projects.

Confidential

Responsibilities:

• Worked on 20+ projects in OEM-AC/ASE/ETTCS/IPAG Programs over a period of 2 years (2010 - 2011).
• Subject Matter Expert (SME) for various projects wifin OEM-AC/ETTCS/IPAG programs for Siebel CRM applications.
• Managed helpdesk and identify issues/defects wif respect to sales applications and delegate defects to appropriate owners and co-ordinate wif them for a timely fix/solution.
• Conduct Triage Sessions wif Sales Representatives for faster execution of extremely critical ETTCS live production orders.
• Partnered wif teh Sales Process Business analyst and create Helpdesk Training templates and provided training as and when needed to real users to ramp up Production Orders.
• Mentored team members to provide additional support as and when needed wif respect to ETTCS program and co-ordinate work accordingly.
• Lead Sessions wif business and architecture teams for mapping data from Siebel CRM system to ETTCS reporting tool.

Confidential, Piscataway, NJ

Siebel Developer / Analyst

Responsibilities:

• Extensively worked on Account, Contact and Personal Address and Service Request and Quotes entities in eMedia Application for enhancements and bug fixes.
• Use of eScript on different Business Component, Applet events for different set of requirements.
• Configuration of Business Components, Applets, screens etc to meet different client functionalities.
• Worked wif Urgent Help Desk tickets (Production Environment) for Analysis/fix as and when required.
• Worked in Siebel Administration, Siebel Architecture, and installation of Siebel Server, Gateway Server, Siebel Database Server, Tools, Client and Installation Trouble Shooting.
• Involved in enhancing teh Workflow process and creating new Business Services to use them in various workflows as per business requirements.
• Analyze teh FDR Output in Siebel Production Environment on a monthly basis to understand teh nature of teh Crash for each release.
• Creation of DVM Rules and Runtime Events for Generating Custom Error Messages.
• Modified Web template files for customized look and feel in eCustomer Application as per Business generated HTML.
• Use of Personalization Rules to control Visibility of Views, Applets for different set of Members in eCustomer Application.
• Analyze Solution design document and create Technical design document during teh design phase..
• Identification of mapping entities (ERD Diagram) using Visio, corresponding table and relation between them in teh design phase of teh Software Development Life Cycle (SDLC).
• Co-ordinate wif Offshore Resources (Capgemini) to finish allocated tasks wifin teh deadlines.
• Created, Implemented and Published Inbound Web Services as an R&D effort to integrate wif SOA platform.
• Involved in creation of Unit Test Scripts for specific scenarios, Unit and Regression Testing.
• Created Materialized View (SQL) using Siebel Schema and work wif DBA’s to create DB Link to fetch data in non Siebel Database.

Confidential

Siebel Developer

Responsibilities:

• Involved in Upgrade of Siebel Call Center 7.5 to Siebel Public Sector 7.8.
• Involved in gathering and documenting technical requirements and guiding business users to translate business requirements into system functionality for Taxi and Limousine Commission (TLC) and Department of Buildings (DOB) departments.
• Analyze Solution design document and create Technical design document during teh design phase.
• Identification of mapping entities, corresponding table and relation between them.
• Configuration of Business Components, Applets, screens etc to meet different client functionalities.
• Use of eScript on different Business Component, Applet events for different set of requirements
• Development of Pick lists, applets, views etc to meet out project requirement.
• Extensively worked wif User properties and Calculated Fields.
• Worked wif Workflows to achieve various functionalities like Assign Divisions and Auto Close Past SR’s etc.
• Created New Actuate Reports (ENU and SQL) to aid Service Request module.
• Coded Business services that were consumed by CTI Event handlers
• Developed Smart Scripts for customer interaction and questions related to service request model.
• Interacting wif client for requirement clarification, approach feasibility and design issues.
• Involved in creation of Unit Test Scripts.

Confidential, Irvine, CA

Siebel Analyst/ Production Support

Environment: Siebel 7.7 Call Center, Oracle 10g, Actuate, Rational Suite products

Responsibilities:

• Involved in gathering and documenting business requirements and guiding business users to translate business requirements into system functionality using Rational Unified Process (RUP) Methodology using Rational Rose.
• Created link to associate teh new child Business Component to parent Business Component according to teh client requirement.
• Responsible for setting up, extracting and initializing employees in teh Siebel development environment.
• Worked on adding system tables assigning positions, responsibilities, organizations, and employees.
• Administered Siebel Admin Tasks (created LOVs, Employees Data, maintained Positions and Responsibilities.).
• Created new components (Object Managers) for Dev/Test Enviornment.
• Wrote various scripts Confidential UI and Business layer level objects to implement teh custom functionality.
• Worked on Creating New Custom Tables, Custom intersection Tables and applied those Tables changes in teh Database (Schema Changes).
• Created workflow policies to invoke teh workflow processes.
• Create functional requirements in a Use/ Test case format using RUP methodology. Prepared design documents based on teh Client requirement specifications..
• Developed Smart Scripts for customer interaction and questions.

Confidential

Siebel Prod Support and Testing

Responsibilities:

• Administered Siebel Admin Tasks (created LOVs, Employees Data, maintained Positions and Responsibilities.)
• Work wif teh Performance testing Team to isolate and identify potential bottlenecks. Check for PDQ’s and Index.
• Involved in writing Test Plans for System Testing and Integration Testing and reviewed their consistency wif client business requirements.
• Performed Manual Testing, System Testing, Black box Testing, Positive Testing, Negative Testing, Functional Testing and Regression Testing.
• Execution of test cases, logging a ticket in Test Director/ Mercury Quality Center/ Serena Dimensions and following up wif teh developer for teh defect.
• Wrote Test Cases in MS Excel for system testing, integration testing, positive/negative testing, and functional testing.
• Worked wif management to ensure constant improvements to customer service quality.

Confidential

Engineer

Responsibilities:

• Expedite Design, Manufacture, Quality, Assembly, Inspection & Dispatch sections by coordinating among different activity areas to achieve dispatch targets.
• Preparation of Cost Estimation Calculation, Bill of Materials (BOM) for various projects (Production Planning Department)
• Extensively work wif AUTOCAD R.14 to design Various Kinds of Conveyors, Feeders and Pollution Control Equipments.
• Team member for ISO 9002 Quality Assurance Plan, Create Quality manual and documents.
• Maintain and Supervise laboratory equipments and training employees about preventive maintenance of those lab equipments.
• Co-ordinate wif teh purchasing department for procurement of steel, stainless steel and other materials according to customer material specifications.
• Involved in teh creation of teh various reports using Crystal reports.