SUMMARY

• Over seven years of professional experience as a Business Analyst in diverse industries such as IT, Insurance, Oil & Gas, e - Commerce, Banking and Investment domains.
• Strong knowledge on Software Development Life Cycle (SDLC), and methodologies such as Agile/Scrum, RUP and Waterfall.
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks; comfortable interacting with Senior Business and Technology Managers ensuring quality, budget and timeliness of the project.
• Solid understanding of Business Requirement Gathering, Business Process Flows/ Work Flows, Business Process Modeling.
• Extensively worked on creation of Narrative Use Cases, Object Oriented Design (OOD) and Data Process Model using UML tools like MS Visio and Enterprise Architect.
• Conducted Joint Application Development (JAD) sessions and individual interviews with SMEs, business groups, senior management and IT groups to converge towards a goal acceptable to clients/customers and feasible for developers to deliver.
• Experienced in working with several structural and non-structural data sources, RDBMS, SQL, PL/SQL.
• Experience in Developing interface specifications for web services, data services.
• Excellent skills in documenting Business Requirements Documents (BRD), Use Case Specifications, Functional Requirement Documents (FRD) and Systems Requirements Specifications (SRS).
• Experience in conducting User Acceptance Testing (UAT), SWOT analysis, and ROI analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Experience in working with relational databases like SQL, and Microsoft Access.
• Expert working knowledge of Microsoft Office Tools including MS-Word, MS-Visio, MS-Project, PowerPoint, Excel, Access and Outlook.
• Create Training Materials and developed testing plans and execute test cases.

TECHNICAL SKILLS

Scripting Methodologies: HTML, XML, VB Script, Java Script, C++

Project Methodologies: SDLC, JAD, Waterfall Model, RUP, Agile/SCRUM, RAD

Modeling & Design Tools: Caliber RM, MS Visio, SharePoint

Operating Systems: Windows 95/98/2000/NT/XP/Vista/7, MS DOS.

DBMS: SQL Server, MS Access.

Utility Tools: MS-Word, Excel, PowerPoint, Access, MS-Outlook, MS-Visio, MS- Project

Testing Tools: QC, QTP

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Act as a liaison between the projects’ impacted applications and their respective IT/Vendor and CS (Customer Support) teams.
• Researched, identified and specified solutions to problems by analyzing Business Requirement Document while working with cross functional teams.
• Conducted GAP analysis to examine the shortcomings of the existing system and understanding of the cross functional teams.
• Created a workout plan for the deliverables beforehand; including functional specifications and use cases.
• Conducted JAD sessions with management, SMEs, vendors, users and other stakeholders for open and pending issues, Conducted several meetings with the stakeholders in order to obtain status/sign offs, and to review the issues and find solutions.
• Utilized Caliber RM for gathering requirements and Requirement management.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Used MS Visio for Object Oriented Analysis like process flow diagrams, cross functional flow charts, timeline diagrams, use case diagrams, activity diagrams.
• Determinedtest cycle timelines for all B2B/B2E partners and controlled all communication to external clients and internal managers to ensure integrations were met.Collaborated with upper management to give a more strategic road map for all B2B e-commerce capabilities.
• Conducted Functional Walkthrough and develop test scenarios for User Acceptance Testing (UAT) and co-ordinate UAT with stakeholders.
• Co-ordinated with IT to manage maintenance and release priorities.
• Created the User Guide in order to help all the users.

Environment: Caliber RM, SharePoint, MS Office (MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio), Quality Center, .NET, EDI Transactions

Confidential, Cleveland, Ohio

Business Analyst

Responsibilities:

• Played key role in System Development Life Cycle (SDLC) Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Used knowledge of Health Care Information Systems EMR model to develop proposed workflow in MS Visio.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT).
• Worked on various EDI transactions for data exchange, including EDI gateway application and EDI mapping documents.
• Produced Logical and physical data base design.
• Collaborated with Quality Assurance Analyst for System testing on integrated systems to evaluate system’s compliance by Automated and Manual Black box testing.
• Created web services and data service interface specifications.
• Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using UML.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Followed the UML based methods using MS Visio to create: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.

Environment: UAT, GAD (Gap Analysis Document), Microsoft Office (Outlook, Word, Excel, Visio, Access), Caliber RM, Microsoft SharePoint.

Confidential, Bakersfield, CA

Business Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s). Defined the scope of the project, financial projections and Cost/benefit analysis.
• Designed the set of questions for interviewing Business users and contacted them to get the Functional and Technical Specification including SQL statements on legacy system.
• In-person discussions with Subject Matter Experts and Data Architects on details around the Interface Requirements of Energy Component.
• Documented the Integration Requirements using Caliber RM for Energy Components and its interfaces by detailing the specifications of existing AS-IS process.
• Organized meetings with Application’s support team, EC Site Advisor and Technical lead to discuss the options for To-Be Interface approach.
• Analyzed huge volume of data using SQL that came from different data streams.
• Conducted the brainstorming session on EC Reporting strategy with Management and developed templates to gather requirements for Energy Components Validation reports.
• Analyzed the Oil Industry’s different Upstream Processes to gather the inventory for interfaces of Energy Component.
• Presented an overview of EC Project in meetings at organization level to gather inputs/feedbacks from different teams.
• Constructed context-level data flow diagrams of EC interfaces in Microsoft Visio.
• Gathered and documented the requirements for EC reports using Rational Requisite Pro and obtained sign-off from business users on specifications.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.
• Helped in creating end user manuals and procedure manuals. Extensively involved in writing test cases and test plans and reporting bugs using Test Director.
• Performed User Acceptance Testing (UAT).

Environment: Caliber RM, UML, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Visual Basic, Quality Center, SQL server, MS Access

Confidential, Oklahoma City, OK

Business Analyst

Responsibilities:

• Created and reviewed business requirements, functional specifications, documentation and test plans.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to the Credit Card processes.
• Developed business process models in RUP to document existing and future business processes
• GAP analysis around the identification of business rules, business and system process flow, user administration, requirements and assumptions.
• Conducted user interviews, gathering requirements, analyzing the requirements using RUP
• Co-authored business requirements document with the business users. Analyzed user problems
• Identified, researched, investigated, defined and documented business processes.
• Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using UML.
• Coordinated activities between business unit and technical staff.
• Deep understanding of Quality Assurance Methodology relative to Software Development Life Cycle (SDLC).
• Conducted Data driven testing using automated scripts for volume monitoring testing
• Assisted with user testing of system developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Worked with SQL queries for data manipulations.
• Was responsible for identifying and documenting business rules, created detailed Use Cases and conducted User Acceptance Tests (UAT).

Environment: Caliber RM, SharePoint, MS Office (MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio), Quality Center, .NET

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues
• Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes, and analyzed and optimized the process.
• Prepared Business Requirement Document (BRD) and then converted Business requirements into Functional Requirements Specification.
• Conducted GAP analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system
• Extensively used Caliber RM to gather and manage requirements
• Acted as a liaison between test team and users at the UAT test phase, also coordinated the test team to make sure all the requirements are tested as per the schedule
• Identified and developed Use Cases from the requirements. Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, thus defining the Business Process Model and Data Process Model.
• Extensively involved in RAD session to converge early toward a design acceptable to the customer and feasible for the developers.
• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project and MS Outlook
• Created Mock-up forms in MS Access for better visualization and understanding of the software solution.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

Environment: Caliber RM, UML, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Visual Basic, Quality Center, SQL server, MS Access

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Facilitated requirement gathering sessions with the business team to collect business requirements, and service level requirements, and documented them using Requisite Pro.
• Prepared Business Requirement Document (BRD), Functional Requirement Specification (FRS) document and Data Dictionary containing process details, functional specifications and data elements definitions.
• Conducted JAD sessions with business users and technical units for conflict resolution and base lining requirements
• Created Use Case specifications, business flow diagrams, Activity diagram and Sequence diagram using MS Visio.
• Worked with the Project Manager to keep track of the status of project milestones and resource planning.
• Conducted weekly project status meetings with the development and testing teams.
• Responsible for providing documentation to team for troubleshooting and resolving issues reported by system users.

Environment: Rational Requisite Pro, UML, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Quality Center, SQL server

Confidential, Washington DC

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, analyzed the requirements using Agile methodology and documented the requirements.
• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development.
• Conducted joint requirements planning (JRP) sessions as a facilitator to gather requirements from the business area and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical Feasibility Analysis, Cost Benefit Analysis & etc.
• Executed all efforts within the SDLC parameters of the IT organization leveraging existing technologies, proven system architectures and management team.
• Determined a testing strategy in conjunction with the QA team. Assisted in writing detailed Test Plan, Test Cases and Test Case Scenarios for system testing, integration testing and functional testing.
• Conducted walk-through sessions and meetings involving various leads from Development, QA and Technical Support teams.
• Authored various Use Cases and Activity diagrams, Sequence diagrams and used UML methodology to define the Data Flow Diagrams (DFD).
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Coordinated JAD session with system analysts, development team, project manager for application development and Pre-validation specifications.
• Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing.
• Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team.
• Participated in Bug-Review meetings with software developers, QA engineers, managers, and suggested enhancements and solution to the existing application problem from business perspectives.
• Worked as a User/Customer advocate and negotiated with user as well as the technical team and management staff to resolve any outstanding requirement conflict during the whole SDLC process.

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, HTML, XML, UNIX, GIS Tools, Windows NT.