PROFESSIONAL SUMMARY:

• Overeightyears of professional experience as a Business Analyst, Business System Analyst and Quality Analystin diverse industries such as IT, e - Commerce, Retail,and Banking/Financedomains.
• Strong knowledge on System Development Life Cycle(SDLC), and methodologies such as Agile/SCRUM, Waterfall and JAD.
• Strong business acumen, strategic thinking,elicitation, communication, interpersonal and presentation skills, adept at coordinating extensive communication networks; comfortable interacting wif Business and Technology Managers ensuring quality, budget and timeliness of teh project.
• Solid understanding of Business Requirement Gathering, Business Process Flows/ Work Flows, Business Process Modeling and Gap Analysis.
• Excellent skills in documenting Business Requirements Documents (BRD), APIs, Functional Requirement Documents (FRD), System Requirement Specifications (SRS)and Product Requirement Documents (PRD).
• Expert in writing User Stories, Acceptance Criteria, and drew Swim Lanes wif necessary Spec-Flow.
• Conducted Focus User Story Groomingsessions and interviews wif SMEs, business groups, and IT groups to meet acceptable goals for business and feasible for developers to deliver.
• Extensively worked on creation of Narrative Use Cases, Object Oriented Design (OOD) and Data Process Model using UML toolslikeMS Visio.
• Experience in developinguser friendlyinterface (GUI)using prototype and specifications for web services.
• Expert in writing Test Cases and executing Test Scripts, conducting Functional Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), create traceability matrix, and triage defect management.
• Worked in multiple projects which involved replacing Legacy Systems wif new web application dat required documenting “as-is” design, tan deliver “to-be” state wif transition roadmaps.
• Worked extensively wif multi-national teams, requiring clear communication skills and being able to work around multiple time zones.
• Experienced in working wif RDBMS, SQL,Data warehouse, Microsoft ExcelandMicrosoft Access.
• Analyzed database and prepared reports using programmed Excel sheets wif Pivot Tables, KPI Dashboards, conditional formatting and dynamic linking.
• Created Materials, User Guides and maintaining resources in SharePoint.

TECHNICAL SKILLS:

Scripting Methodologies: XML, JSON, VB Script, Java, C++, ASP.NET, SOAP/REST API, HTML5

Modeling & Design Tools: TFS, ALM, Caliber RM, MS Visio, SharePoint, Balsamiq, Adobe Photoshop

Operating Systems: Windows NT/XP/Vista/7/8/8.1/10, MS DOS, Unix, Linux

DBMS: Toad, SQL Server, MS Access.

Utility Tools: MS-Word, Excel, PowerPoint, Visio, Project, Access, Outlook, Lync, IM

Testing Tools: Confidential Quality Center, QTP, Application Lifecycle Management, Agile Manager

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Business SystemAnalyst

Responsibilities:

• Conducted GAP analysisin identifying business requirements and assumptions, to examine teh shortcomings of teh existing system and impact of teh changes. Teh analysis also involved researching at teh industry standard out of teh box solutions for identity access management.
• Conducted interviews wif various stakeholders to documentAs-Is and To-be for presenting state of teh process flow using activity diagrams and swim lanes for controlling access to various resources belonging to a business using new identity access management, and created solution for future solution.
• Conducted JAD session wif various interlocking teams for data modeling and system integration to cover end to end processes and to obtain status/sign offs on any pending issuesand find solutions.
• Managed and updated new JSON/XML input for controlling new feature in teh API document and validated using SOAPUI.
• Documented teh Confidential split related works needed for eSG and tracked teh progress of cloning, migrating or handover of servers, database and services.
• Organized testing effort by writing and reviewingtest scripts for complete and accurate test cases and improve functionalities. Validated web browser and mobile compatibility of Confidential .com web pages.
• Managed user stories and test cases in teh backlog using Agile Manager and ALM for all teh changes caused by teh new requirements.
• Created daily reports for eSG services for pricing and inventory. Created dashboard reports of clients using various ecommerce services.
• Designed Graphic User Interfaces (GUI) mockups using Balsamiq to explain functionality of teh Web Client Tool and improve user friendliness (UX).
• Utilized CRM software like SAP to follow orders through purchase information report (PIR) and shipping.
• Lead quality analyst team to support UAT and production issues by analyzing exceptions andprocessing root cause through Unix server.
• Prepared user guides for explaining different features of teh web application for demo and .

Environment: ALM (Application Lifecycle Management - Requirement/Test-Scripts/Change Request Management tool), SharePoint 2013, Agile Manager, MS Office 360, ASP.Net, XML, Unix, HTML,SAP, SoapUI, Toad, XML editor.

Confidential, Houston, TX

BusinessAnalyst/QA

Responsibilities:

• Conducted GAP analysisin identifying business and system process flows, data architecture, requirements and assumptions, to examine teh shortcomings of teh existing system and impact of teh changes.
• Worked extensively wif business SMEs to write complete User Stories following Test Driven Development (TDD) by including testable Use Cases.
• Utilized Agile methodology to defined clear and concise Acceptance Criteria and Swim Lanes for User Stories, defined when a user story is “done”, so teh business requirements are explicitly listed and both business and development teams agree wif wat needs to be delivered.
• Designed Graphic User Interfaces (GUI) screen mockups using Balsamiq and designed process flow diagrams using Visio to explain functionality of teh Web Client Tool and improve user friendliness (UX).
• Described teh different tags in Request/Response JSON/XML to explain business logic wif detail data description, so teh User Stories is well defined for developers, business and testers.
• Organized data modeling and data design wif interlocking teams to in corporate new Data Warehouse.
• Handled testing for integration wif IBM WebSphere content management system (CMS).
• Utilized CRM software like SAP to update shipping information and to check purchasing information record (PIR).
• Preparing company separation documents for cloning, migrating or handover of servers, database and services for separate companies
• Created test scenariosin ALM andevaluated test scripts for testing coverage of both happy and alternate paths to create quality test cases and improve functionalities. Teh web GUI was tested for mobile compatibility.
• Executed test cases, managed defects for triage and escalation throughout various testing, like unit testing, regression testing, system integration testing, user acceptance testing (UAT) and sanity testing.
• Was responsible for identifying and documenting business rules, created detailed Use Cases.

Environment: ALM (Application Lifecycle Management), SharePoint 2013, SAP, Agile Manager, MS Office 360, XML, HTML, SSRS,SoapUI, Toad, XML editor.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Conducted GAP analysisin identifying business and system process flows, data architecture, requirements and assumptions, to examine teh shortcomings of teh existing system and impact of teh changes.
• Worked extensively wif business SMEs to write complete User Storiesfollowing Test Driven Development (TDD) by including testable Use Cases.
• Defined clear and concise Acceptance Criteria for User Stories, defined when a user story is “done”, so teh business requirements are explicitly listed and both business and development teams agree wif wat needs to be delivered.
• Utilized Agile Manager to manage backlog, groom user stories and prioritize user stories by working wif key stakeholders.
• Designed GUI prototype using Balsamiq to explain many functionality and improve user experience (UX) of teh Web Client Tool.
• Described teh different nodes in Request/Response XML to engineernew process logic for Asia-Pacific region wif detail data description using SOAPUI.
• PreparedAPIs, described methods and properties needed for eSG related web services.
• Utilized Application Lifecycle Management (ALM) to manage User Stories, and Test Scripts. Supported production issues by analyzing root cause in Unix server and offering solutions.
• Utilized CRM software like SAP to update shipping information and to check purchasing information record (PIR).
• Created test scenariosin ALM andevaluated test scripts for testing coverage of both happy and alternate paths to create quality test cases and improve functionalities. Validated web browser compatibility and mobile compatibility of Confidential .com web pages.
• Worked extensively wif multi-national teams, requiring clear communication skills and being able to work around multiple time zones.
• Was responsible for identifying and documenting business rules, created detailed Use Cases

Environment: ALM (Application Lifecycle Management), SharePoint 2013, Agile Manager, MS Office 360, ASP.Net,XML, HTML5, SoapUI, Toad.

Confidential, Houston, TX

Business System Analyst

Responsibilities:

• Worked extensively wif business owners and subject matter experts to write complete User Storiesfollowing Test Driven Development (TDD).Defined Acceptance Criteria for User Stories, defined when a user story is “Done”, and everyone agrees wif wat needs to be delivered.
• Designedpublic facing GUI web prototypeusing Balsamiq to get better feel for usability, accessibility and user experience (UX) and to explain various features of teh web application.
• Wrote Spec-Flowand Use Cases, incorporating business logic wif well-defined real and mockup data, so each business requirement is unambiguous for developers, business and testers.
• Worked wif Master Data team to identify each product and its related feature set, which involved breaking feature sets into different table and fields. Handled integration wif IBM WebSphere content management system (CMS) to display order information.
• Conducted JAD wif various interlocking teams and stakeholders for open and pending issues in order to obtain status/sign offs, and to review teh issues and find solutions.
• Documented API controlling order management system and licensing system by defining JSON/XML tags and verifying web services using SOAPUI.
• Coordinated integration work wif identity access management team by linking customers’ order information and their access levels to control various features in teh web portal.
• Managed user stories usingApplication Lifecycle Management (ALM), Test Scripts and track change requests (CRs) throughout SDLC. Supported debugging by analyzing errors codes in Unix server and offering solutions.
• Created test scenariosandevaluated test scripts for test coverage of both happy and alternate paths to create quality test cases and improve functionalities. GUI was tested for mobile compatibility.
• Coordinateddifferent testing phases, System Integration Testing (SIT), End to End testing (E2E) and User Acceptance Testing (UAT) so, teh blocking issues are addressed promptly or routed to proper team wif necessary information for resolution until all CRs are validated. Or, escalate unresolved issues to teh Program Manager wif detail of actions taken so far. Validated web browser compatibility and mobile compatibility of Confidential .com web pages.
• Worked wif business owners and subject matter experts in preparing and implementing End User License Agreement (EULA) for using Confidential software downloads and licenses following enterprise data warehouse.
• Conducted GAP analysis in identifying business and system process flows, data architecture, requirements and assumptions, to examine teh shortcomings of teh existing system and impact of teh changes.
• Worked extensively wif multi-national teams of SMEs, Developers and QAs, requiring clear communication skills and being able to work around multiple time zones.
• Used Toad for data analysis by makingSQL queries from multiple tables set in Star Schema.
• Prepared user guides for explaining different features of teh web application for demo and .

Environment: ALM (Application Lifecycle Management), SharePoint 2013, MS Office (Word, PowerPoint, Excel, Project, Visio), ASP.Net, XML,JSON, Unix, HTML, CSS, SQL, Java, WSDL.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Utilized Agile/Scrum methodology and worked extensively wif SMEs and business owners to write complete User Stories dat follow Test Driven Development (TDD).
• Wrote SpecFlow“Gherkin”, incorporating business logic wif data and examples, so teh User Stories is well defined for developers, business and testers.
• Defined Acceptance Criteria for User Stories, defined when a user story is Done, so teh business requirements are explicitly listed and everyone in teh team agrees wif wat needs to be delivered.
• Utilized Team Foundation Server (TFS) to manage product backlog, groom User Stories, and prioritize by working wif all stakeholders and assisted Scrum Master wif project management office (PMO).
• PreparedAPIs, described methods and JSON/XML tags needed to communicate wif various IDF services.
• Designed and developed Graphic User Interface (GUI),Use Cases, Prototype Wireframes, Use Case Diagrams and Sequence Diagrams to create elegant solutions.
• Harvested Log XML files and parsed teh data into customized templates so, teh data can be utilized for matching wif documents and/or drivers-updates.
• Created KPIreportingpage by data mining for business stakeholders to monitor teh volume of IDF users, and teh nature and frequency of teh issues faced and teh solutions dat were provided for each region and each product class.
• Created baselinetest scenarios, conducted sanity testing, and ensured dat appropriate test data was updated in baseline test scenarios for future regression testing.
• Worked wif business owners and SMEs in preparing and implementingPrivacy Policiesfor compliance of data gathering/utilizing practicesand Security.
• Created Change Requests (CRs) in ALM and followed through teh debugging steps during teh Sprint.
• Updated documentations every Sprint,as needed,wif new functional details, and formatted documents to make it user friendly wif appropriate examples and details.
• Conducted GAP analysis in identifying business and system process flows, data architecture, requirements and assumptions, to examine teh shortcomings of teh existing system and impact of teh changes.
• Worked wif SQL queries for reporting, Data Metrics, data mapping and data manipulations.
• Was responsible for identifying and documenting business rules, created detailed Use Cases
• Monitored testing by reviewing test scripts wif quality analyst team for complete and accurate coverage of teh requirements, assisted wif regression testing, System Integration Testing (SIT), User Acceptance Tests (UAT)and Sanity testing.
• Created and maintained teh Wiki pagein SharePoint to halp stakeholders understand about teh services.

Environment: TFS (Team Foundation Server 2012), ALM (Application Lifecycle Management), SharePoint, MS Office (Word, PowerPoint, Excel, Project, Visio), ASP.Net, HTML, CSS, Quality Center, XML,MSSQL.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Worked extensively wif SMEs and business owners in clarifying and documenting their requirements pertaining to payment gateway services.
• Preparedintegration guide to show step wise process flow and description of different fields to make different calls needed to communicate wif different processors.
• Worked wif development team to integrate new payment processors into Confidential ’s payment gateway system so dat teh data mapping and transfer calls were correctly translated.
• Developed test scenarios and conducted integration testing based on teh payment processor and credit card dependent test data, and ensured dat appropriate documentation was in place.
• Co-authored business requirements document wif teh business users, and analyzed user problems.
• Worked wif business owners, IT teams and SMEs in preparing Policies and procedure documentations to fulfill compliance to Payment Card Industry (PCI) requirements.
• Identified, researched, investigated, defined and documented business processes.
• Designed and developed business process model, Use Cases, Use Case Diagrams and Activity Diagrams using UML.
• Updated many outdated documents wif addition of new and changed process details; formatted documents to make it more inter-related and user friendly.
• Conducted GAP analysis in identifying business rules, data architecture, requirements and assumptions, to examine teh shortcomings of teh existing system and impact of teh change; and understanding of teh cross functional teams.
• Created Core Playbook for teh payment gateway for using in any future projects by teh team.
• Created teh User Guide in order to halp all teh users as part of knowledge transfer to downstream stakeholders.

Environment: ALM (Application Lifecycle Management), SharePoint, MS Office (Word, PowerPoint, Excel, Project, Visio), Quality Center, XML, SQL, .NET.

Confidential, Minneapolis, Minnesota

Business System Analyst

Responsibilities:

• Liaison between stakeholder's, system users, clients and managers to gather requirements.
• Researched, identified and specified solutions to problems by analyzing Business Requirement Document while working wif cross functional teams.
• Conducted GAP analysis to examine teh shortcomings of teh existing system and understanding of teh cross functional teams.
• Collaborated wif upper management to give a more strategic road map for all B2B e-commerce capabilities for business requirements.
• Handled integration wif WebLogic content management system (CMS) for new product attributes.
• Created a workout plan for teh deliverables beforehand; and facilitated weekly status meetings wif SMEs and IT Leads to discuss outstanding technical issues and deadlines dat had to be met.
• Conducted JAD sessions wif management, SMEs, vendors, users and other stakeholders for open and pending issues, conducted several meetings wif teh stakeholders in order to obtain status/sign offs, and to review teh issues and find solutions.
• Analyzed pre-existing Roadmaps for teh project and extensively worked in developing my portion of teh roadmaps through meetings wif Project Manager, IT and Business Leads, Customer Service Manager and other support manager.
• Utilized Rational Requisite Pro for researching and analyzing BRDs and Used Cases.
• Facilitated User Acceptance Testing (UAT) and test strategies wif developers and testers.
• Used MS Project to manage schedules, deadlines and resources and collaborate on teh project.
• Used MS Visio for Object Oriented Analysis like processflow diagrams, use case diagrams, activity diagrams.
• Extensively worked to resolve teh Project’s final issues and defect review meetingsby tracking incident tickets and prioritizing teh tickets.
• Co-ordinated wif IT to manage maintenance and release priorities.
• Created teh User Guide in order to halp all teh users as part of knowledge transfer to downstream stakeholders.

Environment: MS Office (MS Word, MS Project, MS Excel, MS PowerPoint, Visio), Rational Requisite Pro, SharePoint, UML, Visual Basic, Quality Center, .NET, SQL.

Confidential

Business Analystand Quality Analyst

Responsibilities:

• Worked extensively wif SMEs and business owners in understanding and documenting their requirements pertaining to their business rules.
• Functioned as teh primary liaison between teh business line, operations, and teh technical areas throughout teh project cycle.
• Involved inGAPanalysis in teh identification ofbusinessrules,businessandsystem process flows, requirements and assumptions.
• Created a workout plan for teh deliverables beforehand; and facilitated weekly status meetings wif SMEs and IT Leads to discuss outstanding technical issues and deadlines dat had to be met.
• Used MS Visio for Object Oriented Analysis like process flow diagrams, use case diagrams, activity diagrams. Also, converted Business requirements into Functional Requirements Specification,using UML diagrams.
• Identified and developed Use Cases from teh requirements. Followed teh UML methodology to Create Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, thus defining teh Business Process Model.
• Created test scenarios, evaluated and executed test cases for coverage of both happy and alternate paths to cover full functionalities.
• Extensively worked to resolve teh Project’s final issues anddefect review meetingsby tracking incident tickets and prioritizing teh tickets to obtain status/sign offs.
• Acted as a liaison between test team and users at teh UAT test phase, also coordinated teh test team to make sure all teh requirements are tested as per teh schedule.
• Scheduled meetings wif developers, business, SME and testers for collaboration and setting release priorities.
• Worked wif SQL queries for reports, testing and data manipulations.
• Created teh User Guide in order to halp all teh users as part of knowledge transfer to downstream stakeholders.

Environment: MS Office (MS Project, MS Excel, MS PowerPoint, Visio), SharePoint, UML, Quality Center, SQL, Unix.

Confidential

Business Analyst

Responsibilities:

• Helped Senior Business Analyst in gathering requirements and preparing BRDs from business owners located in locations.
• Assisted in developing Functional Requirement Specification, like creating UML diagrams; Use Case Diagrams, Process Flow Diagrams, and UI Diagrams.
• Utilized Waterfall methodology and involved in every phases of SDLC.
• Utilized MS PowerPoint and Project for presentation and status meeting.
• Created Prototype forms in Microsoft Access for better visualization of teh target application and for explanation of teh software solution.
• Presented technical SMEs wif business logic and understanding which are necessary for proper financial process and operation.
• Assisted Business Analyst Lead wif tracking timelines and developing schedules.
• Ensured scope of test will prove / satisfy all requirements.
• Responsible for getting sign-offs and communicating teh approved Functional Requirements to teh system architect and teh implementation team.
• Worked wif Quality Assurance (QA) team in developing test plan and executing test cases for manual systems testing also, facilitated User Interface Acceptance testing wif end users.

Environment: MS Office suite (Excel, Word, Access, PowerPoint), MS Project, SharePoint, SQL.