PROFESSIONAL SUMMARY:

• Overnineyears of professional experience as a Business Analyst, Business System Analyst and Quality Analystin diverse industries such as IT, e - Commerce, Retail,and Bankingdomains.
• Strong knowledge on System Development Life Cycle (SDLC), and methodologies such as Agile/SCRUM, Waterfall and JAD.
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adept at coordinating extensive communication networks; comfortable interacting with Business and Technology Managers ensuring quality, budget and timeliness of the project.
• Solid understanding of Business Requirement Gathering, Business Process Flows/ Work Flows, Business Process Modeling and Gap Analysis.
• Excellent skills in documenting Business Requirements Documents (BRD), APIs, Functional Requirement Documents (FRD) and Product Requirement Documents (PRD).
• Expert in writing User Stories and Acceptance Criteria, with necessary Spec-Flow.
• Conducted Focus User Story Groomingsessions and interviews with SMEs, business groups, and IT groups to meet acceptable goals for business and feasible for developers to deliver.
• Extensively worked on creation of Narrative Use Cases, Object Oriented Design (OOD) and Data Process Model using UML toolslikeMS Visio.
• Experience in developinguser friendlyinterface (UI)using mockups and specifications for web services.
• Expert in writing Test Cases and executing Test Scripts, conducting Functional Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), create traceability matrix, and triage defect management.
• Worked in multiple projects which involved replacing Legacy Systems with new web application that required documenting “as-is” design, then deliver “to-be” state with transition roadmaps.
• Worked extensively with multi-national teams, requiring clear communication skills and being able to work around multiple time zones.
• Experienced in working with RDBMS, SQL,Data warehouse, andMicrosoft Access.
• Analyzed the database using programmed Excel sheets with Pivot Tables, KPI Dashboards, conditional formatting and dynamic linking.
• CreatedTraining Materials and Guides.

TECHNICAL SKILLS:

Scripting Methodologies: XML, VB Script, Java, C++, .NET, HTML, JSON

Modeling & Design Tools: TFS, ALM, Caliber RM, MS Visio, SharePoint, Balsamiq, Adobe Photoshop

Operating Systems: Windows NT/XP/Vista/7/8/8.1/10, MS DOS.

DBMS: Toad, SQL Server, MS Access.

Utility Tools: MS-Word, Excel, PowerPoint, Visio, Project, Access, Outlook, Lync, IM

Testing Tools: Confidential Quality Center, QTP, Application Lifecycle Management, Agile Manager

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Conducted GAP analysisin identifying business requirements and assumptions, to examine the shortcomings of the existing system and impact of the changes. The analysis also involved researching at the industry standard out of the box solutions for user authentication and authorization.
• Documented present state of the process flow for authentication and authorization, and created possible solution for future solution.
• Documented the Confidential split related works needed for eSG and tracked the progress with the development team.
• Reviewedtest scenariosandevaluated test scripts for testing coverage of both happy and alternate paths to create quality test cases and improve functionalities.
• Worked extensively with multi-national teams, requiring clear communication skills and being able to work around multiple time zones.
• Was responsible for identifying and documenting business rules, created detailed Use Cases.
• Analyzed and provided solutions to the production issues.

Environment: ALM (Application Lifecycle Management - Requirement/Test-Scripts/Change Request Management tool), SharePoint, MS Office (Word, PowerPoint, Excel, Visio), XML,SAP, SoapUI, Toad, XML editor.

Confidential, Houston, TX

Business Analyst/QA

Responsibilities:

• Conducted GAP analysisin identifying business and system process flows, data architecture, requirements and assumptions, to examine the shortcomings of the existing system and impact of the changes.
• Worked extensively with business SMEs to write complete User Stories following Test Driven Development (TDD) by including testable Use Cases.
• Defined Acceptance Criteria for User Stories, defined when a user story is “done”, so the business requirements are explicitly listed and both business and development teams agree with what needs to be delivered.
• Designed UI mockups using Visio and process flow diagrams to explain many functionality of the Web Client Too and analyze user friendliness.
• Described the different nodes in Request/Response XML to explain business logic with detail data description, so the User Stories is well defined for developers, business and testers.
• Testing done for integrating with order management through IBM WebSphere (WPS).
• Utilized Application Lifecycle Management (ALM) to manage User Stories, and Test Scripts.
• Utilized SAP to update shipping information and to check purchasing information record (PIR).
• Created test scenariosin ALM andevaluated test scripts for testing coverage of both happy and alternate paths to create quality test cases and improve functionalities.
• Worked extensively with multi-national teams, requiring clear communication skills and being able to work around multiple time zones.
• Was responsible for identifying and documenting business rules, created detailed Use Cases.

Environment: ALM (Application Lifecycle Management), SharePoint, SAP, MS Office (Word, PowerPoint, Excel, Visio), XML,SoapUI, Toad, XML editor.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Conducted GAP analysisin identifying business and system process flows, data architecture, requirements and assumptions, to examine the shortcomings of the existing system and impact of the changes.
• Worked extensively with business SMEs to write complete User Storiesfollowing Test Driven Development (TDD) by including testable Use Cases.
• Defined Acceptance Criteria for User Stories, defined when a user story is “done”, so the business requirements are explicitly listed and both business and development teams agree with what needs to be delivered.
• Designed UI mockups using Visio and process flow diagrams to explain many functionality of the Web Client Too and analyze user friendliness.
• Described the different nodes in Request/Response XML to explain business logic with detail data description, so the User Stories is well defined for developers, business and testers.
• Utilized Application Lifecycle Management (ALM) to manage User Stories, and Test Scripts.
• Utilized SAP to check purchasing information record (PIR).
• Created test scenariosin ALM andevaluated test scripts for testing coverage of both happy and alternate paths to create quality test cases and improve functionalities.
• Worked extensively with multi-national teams, requiring clear communication skills and being able to work around multiple time zones.
• Was responsible for identifying and documenting business rules, created detailed Use Cases

Environment: ALM (Application Lifecycle Management), SharePoint, MS Office (Word, PowerPoint, Excel, Visio), XML, SSRS, SoapUI, Toad.

Confidential, Houston, TX

Business System Analyst

Responsibilities:

• Worked extensively with business owners and SMEs to write complete User Storiesfollowing Test Driven Development (TDD).
• Defined Acceptance Criteria for User Stories, defined when a user story is “Done”, so the business requirements are explicitly listed and everyone agrees with what needs to be delivered.
• Designed UI mockups using Balsamiq and process flow diagrams to get better feel for how the UI works and how we process different actions page by page in the UI.
• Wrote Spec-Flowand Use Cases, incorporating business logic with well-defined real and mockup data, so each business requirement is unambiguous for developers, business and testers.
• Worked with Master Data team to identify each product and its related feature set, which involved breaking feature sets into different table and fields.
• Utilized Application Lifecycle Management (ALM) to manageUser Stories, Test Scripts and track change requests (CRs) throughout SDLC.
• Created test scenariosandevaluated test scripts for test coverage of both happy and alternate paths to create quality test cases and improve functionalities.
• Coordinateddifferent testing phases, System Integration Testing (SIT), End to End testing (E2E) and User Acceptance Testing (UAT) so, the blocking issues are addressed promptly or routed to proper team with necessary information for resolution until all CRs are validated. Or, escalate unresolved issues to the Program Manager with detail of actions taken so far.
• Worked with business owners and SMEs in preparing and implementing End User License Agreement (EULA) for using Confidential software downloads and licenses.
• Conducted GAP analysis in identifying business and system process flows, data architecture, requirements and assumptions, to examine the shortcomings of the existing system and impact of the changes.
• Worked extensively with multi-national teams of SMEs, Developers and QAs, requiring clear communication skills and being able to work around multiple time zones.
• Used Toad for data analysis by makingSQL queries from multiple tables set in Star Schema.

Environment: ALM (Application Lifecycle Management), SharePoint, MS Office (Word, PowerPoint, Excel, Project, Visio), XML,JSON, MS SQL, Java, WSDL.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Worked extensively with SMEs and business owners to write complete User Stories that follow Test Driven Development (TDD).
• Wrote SpecFlow“Gherkin”, incorporating business logic with data and examples, so the User Stories is well defined for developers, business and testers.
• Defined Acceptance Criteria for User Stories, defined when a user story is Done, so the business requirements are explicitly listed and everyone in the team agrees with what needs to be delivered.
• Utilized Team Foundation Server (TFS) to manage track and groom User Stories.
• PreparedAPIs, described methods and properties needed to communicate with IDF services.
• Harvested Log XML files and parsed the data into customized templates so, the data can be utilized for matching with documents and/or drivers-updates.
• Created baselinetest scenarios, conducted sanity testing, and ensured that appropriate test data was updated in baseline test scenarios for future regression testing.
• Worked with business owners and SMEs in preparing and implementingPrivacy Policiesfor compliance of data gathering/utilizing practicesand Security.
• Designed and developed User Interface (UI),Use Cases, Mockup Wireframes, Use Case Diagrams and Sequence Diagrams.
• Created Change Requests (CRs) in ALM and followed through the debugging steps during the Sprint.
• Updated documentations every Sprint,as needed,with changed functional details; formatted documents to make it user friendly with appropriate examples and details.
• Conducted GAP analysis in identifying business and system process flows, data architecture, requirements and assumptions, to examine the shortcomings of the existing system and impact of the changes.
• Worked with SQL queries for reporting, Data Metrics, data mapping and data manipulations.
• Was responsible for identifying and documenting business rules, created detailed Use Cases and conducted User Acceptance Tests (UAT)andSystem Integration Testing (SIT).
• Created and maintained the Wiki pagein SharePoint to help stakeholders understand about the services.

Environment: TFS (Team Foundation Server 2012), ALM (Application Lifecycle Management), SharePoint, MS Office (Word, PowerPoint, Excel, Project, Visio), Quality Center, XML,JSON, MS SQL, .NET.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Worked extensively with SMEs and business owners in clarifying and documenting their requirements pertaining to payment gateway services.
• Preparedintegration guide to show step wise process flow and description of different fields to make different calls needed to communicate with different processors.
• Worked with development team to integrate new payment processors into Confidential ’s payment gateway system so that the data mapping and transfer calls were correctly translated.
• Developed test scenarios and conducted integration testing based on the payment processor and credit card dependent test data, and ensured that appropriate documentation was in place.
• Co-authored business requirements document with the business users, and analyzed user problems.
• Worked with business owners, IT teams and SMEs in preparing Policies and procedure documentations to fulfill compliance to Payment Card Industry (PCI) requirements.
• Identified, researched, investigated, defined and documented business processes.
• Designed and developed business process model, Use Cases, Use Case Diagrams and Activity Diagrams using UML.
• Updated many outdated documents with addition of new and changed process details; formatted documents to make it more inter-related and user friendly.
• Conducted GAP analysis in identifying business rules, data architecture, requirements and assumptions, to examine the shortcomings of the existing system and impact of the change; and understanding of the cross functional teams.
• Created Core Playbook for the payment gateway for using in any future projects by the team.
• Created the User Guide in order to help all the users as part of knowledge transfer to downstream stakeholders.

Environment: ALM (Application Lifecycle Management), SharePoint, MS Office (Word, PowerPoint, Excel, Project, Visio), Quality Center, XML, SQL, .NET.

Confidential, Minneapolis, Minnesota

Business Analyst

Responsibilities:

• Liaison between stakeholder's, system users, clients and managers to gather requirements.
• Researched, identified and specified solutions to problems by analyzing Business Requirement Document while working with cross functional teams.
• Conducted GAP analysis to examine the shortcomings of the existing system and understanding of the cross functional teams.
• Collaborated with upper management to give a more strategic road map for all B2B e-commerce capabilities.
• Created a workout plan for the deliverables beforehand; and facilitated weekly status meetings with SMEs and IT Leads to discuss outstanding technical issues and deadlines that had to be met.
• Conducted JAD sessions with management, SMEs, vendors, users and other stakeholders for open and pending issues, conducted several meetings with the stakeholders in order to obtain status/sign offs, and to review the issues and find solutions.
• Analyzed pre-existing Roadmaps for the project and extensively worked in developing my portion of the roadmaps through meetings with Project Manager, IT and Business Leads, Customer Service Manager and other support manager.
• Utilized Rational Requisite Pro for researching and analyzing BRDs and Used Cases.
• Facilitated User Acceptance Testing (UAT) and test strategies with developers and testers.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Used MS Visio for Object Oriented Analysis like processflow diagrams, use case diagrams, activity diagrams.
• Extensively worked to resolve the Project’s final issues and defect review meetingsby tracking incident tickets and prioritizing the tickets.
• Co-ordinated with IT to manage maintenance and release priorities.
• Created the User Guide in order to help all the users as part of knowledge transfer to downstream stakeholders.

Environment: MS Office (MS Word, MS Project, MS Excel, MS PowerPoint, MS Visio), Rational Requisite Pro, SharePoint, UML, Visual Basic, Quality Center, .NET, SQL.

Confidential

Business Analystand Quality Analyst

Responsibilities:

• Worked extensively with SMEs and business owners in understanding and documenting their requirements pertaining to their business rules.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Involved inGAPanalysis in the identification ofbusinessrules,businessandsystem process flows, requirements and assumptions.
• Created a workout plan for the deliverables beforehand; and facilitated weekly status meetings with SMEs and IT Leads to discuss outstanding technical issues and deadlines that had to be met.
• Used MS Visio for Object Oriented Analysis like process flow diagrams, use case diagrams, activity diagrams. Also, converted Business requirements into Functional Requirements Specification,using UML diagrams.
• Identified and developed Use Cases from the requirements. Followed the UML methodology to Create Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, thus defining the Business Process Model.
• Created test scenarios, evaluated and executed test cases for coverage of both happy and alternate paths to cover full functionalities.
• Extensively worked to resolve the Project’s final issues anddefect review meetingsby tracking incident tickets and prioritizing the tickets to obtain status/sign offs.
• Acted as a liaison between test team and users at the UAT test phase, also coordinated the test team to make sure all the requirements are tested as per the schedule.
• Scheduled meetings with developers, business, SME and testers for collaboration and setting release priorities.
• Worked with SQL queries for reports and data manipulations.
• Created the User Guide in order to help all the users as part of knowledge transfer to downstream stakeholders.

Confidential

Business Analyst

Responsibilities:

• Helped Senior Business Analyst in gathering requirements and preparing BRDs from business owners located in locations.
• Assisted in developing Functional Requirement Specification, like creating UML diagrams; Use Case Diagrams, Process Flow Diagrams, and UI Diagrams.
• Utilized Waterfall methodology and involved in every phases of SDLC.
• Utilized MS PowerPoint and Project for presentation and status meeting.
• Created Prototype forms in Microsoft Access for better visualization of the target application and for explanation of the software solution.
• Presented technical SMEs with business logic and understanding which are necessary for proper financial process and operation.
• Assisted Business Analyst Lead with tracking timelines and developing schedules.
• Ensured scope of test will prove / satisfy all requirements.
• Responsible for getting sign-offs and communicating the approved Functional Requirements to the system architect and the implementation team.
• Worked with Quality Assurance (QA) team in developing test plan and executing test cases for manual systems testing also, facilitated User Interface Acceptance testing with end users.

Environment: MS Office suite (Excel, Word, Access, PowerPoint), MS Project, SharePoint, SQL.