Helpdesk Administrator Resume Profile

SUMMARY

Objective: To acquire a position that will allow me to work in a team oriented environment and allow me to use communication, problem solving, creative thinking, leadership and training skills.

Work History:

Confidential

E1 Business Analyst

Built effective relationships with users within the business, both in LaGrange and Canada to develop a positive support process.
Partnered with the users to develop an understanding of the varied business needs to be supported by the E1 system.
Conducted research and analysis of each department's business processes and translated requirements into functional specs to be built into the E1 system.
Partnered with development team, consultants, and project managers to ensure that user's needs were addressed.
Partnered with users to create reports and/or business views to meet the department requirements.
Conducted training classes with users once programming of E1module was completed.
UPK administrator, responsible for maintenance, upgrades, creating training documents, and publishing documents to correct folders.
UPK Trainer responsible for training user on how to use the UPK module.

Helpdesk Administrator

Provide initial telephone and on-line support for problems, requests and questions from Interface Americas associates on PC hardware and software, networks, data and voice communications, servers, and AS/400.
Perform first level problem identification and resolution on many of the user reported problems.

Purchasing Coordinator

Set up and maintain user profiles.
Train and assist new users on the PM System.
Troubleshoot any PM System problem.
Generate purchase order reports as needed.
Create and maintain ID codes.
Enter service purchase orders for leases and service contracts.
Set up and train new users to order office supplies on line, maintaining all user information in Staples link.
Meet with office supplies vendor to review Interface Americas' spending status.
Work with office supplies vendor to update contract items on an annual basis.

Confidential

Accounts Payable Clerk

Process invoices. Freight bills Bentley Prince Street shipments from Cartersville , audit freight bills on CMS system for compliance with price limits.
Support associates as needed with information.
Monthly close-out, preparing accruals for miscellaneous expenses.
Additional responsibilities as listed below:
Doc Manager Administrative Duties
Train Americas and IFS associates on DocView product. Release scan batches into storage.
Partnered with IS in answering IS help tickets on DocView user issues.
Assist IS on Doc Manager Software installation and programming.
General Accounting Duties
Fixed Assets additions and deposals.
Produce and transmit Census sales and inventory to Census Bureau.
Responsible for keying AE expenses and monitoring monthly budget figures.
Created monthly report detailing AE sales activity figures.
Commissions Duties
Processing Bentley Prince Street and IFS commissions.
Communicate with AE's, RVP's, and their administrative assistants regarding commission request and problems.
Prepare and distribute monthly Sales Analysis Report, Sales Performance Report, Dashboards, and Sales Expense Report.
Maintain Personal Actions Forms coming from HR new hires, termination, and changes in compensation .
Assist with month end closing duties.
AR Duties
Hold for billing for all intercompany and dealers, this included balancing to the general ledger.
Research dealer accounts and any problems with hold for billing accounts.
Apply checks to customer accounts, and prepare chargeback's.
Partnered with Controller to ensure accounts were balanced each month end, and reconciliation of any out of balance accounts.
Partnered with intercompany auditors to review financial records to insure compliance on a quarterly basis.
A/P Administrative Duties
Weekly review of account analysis report, RNI reconciliation reports.
Monthly review of outstanding checks, and maintaining 2nd Tier vendor requirements for PL system.
Safety coordinator and special projects for finance managers and Controller.

Confidential

Accounts Payable Clerk

Daily processing of invoices for payment.
Ensuring the invoice is correct and applying adjustments if necessary, approval signature by management, posting to correct general ledger account, printing checks and preparing for mailing by the 5th, 15th, and 25th of the month.
Daily balance of General Ledger, monthly statement preparation, balancing internal accounts monthly, customer research, daily computer maintenance new accounts, CD's, address changes, etc. .
Process all daily returned check items.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship