SUMMARY

• Proficient Business Analyst with 8 years of experience in Information Technology analyzing, developing, implementing and validating systems.
• Good understanding of Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile (SCRUM, RAD, and RUP) and Spiral.
• Conducting Joint Application Development (JAD) sessions with the stakeholders,businessusers, and SME's to obtain domain level information of projects.
• Experience in creating clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits,businessprocess descriptions,businessanalysis, task and workflow analysis, brainstorming, focus groups, prototyping.
• Creating and transformingbusinessrequirements into Functional andBusinessspecifications, Use Cases, designingbusinessmodels, algorithms and various diagrams such as class, activity, sequence, collaboration, activity, state - chart and sequence diagrams.
• Performing Impact analysis (Feasibility analysis, cost/benefit analysis, Risk analysis) for Change Management and Configuration Management.
• In-depth understanding Gap analysis for AS-IS and TO-BEbusinessprocesses.
• An expert of Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making.
• Clear comprehension ofBusinessProcess Re-engineering and Reverse engineering.
• Extensive Experience with data analysis including data modeling, data mapping, data management and data validation.
• Experience in working with the QA Testing team for creating and reviewing test plan and test cases; manual testing and conducting User Acceptance Testing (UAT).
• In-depth knowledge of Capital Markets, Fixed Income Securities, Mutual Funds, Mortgage products, Trading floor applications and Portfolio Management.
• Excellent understanding of NACHA (National Automated Clearing House Association) and ACH (Automated Clearing House).
• Experience with identity access management (IAM) to initiate, capture, record and manage user identities and their related access permissions in an automated fashion.
• Well versed with HIPAA, Facets, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing corresponding solutions.
• Involved in identification, tracking, and monitoring process of Information Security threats and service operations.
• Working experience in the Design, Development, Implementation and Testing of Data Warehousing using Data Conversions, Data Extraction, Data Transformation and Data Loading.
• Experience in creating step-by step technical and user manuals with illustrations, designing, implementing new processes and technologies.
• Collaborating with cross functional teams to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Work experience in the client server and web based applications.
• Proficient in writing SQL queries for testing and data validation.
• Experience in working with onsite, offsite and offshorebusinessmodel.
• Strong communication skill and excellent team player.

TECHNICAL SKILLS

Databases: MS SQL Server, MS AccessOracle, DB2.

Languages: SQL, .NET, C#, HTML5, CSS3, Oracle, Java, Java Script, jQuery, Angular JS, XML, Web Services.

BusinessModeling: MS-Visio, Rational Rose

Operating Systems: Windows NT/XP/2000, 2007, Vista, UNIX,Mac OS X, Linux.

Web IDE Tools: Eclipse, Sublime, Notepad ++.

Microsoft Office Tools: Word, Excel, Power point, MS Project, Visio and Outlook.

Project Methodologies: Waterfall, Agile, Scrum.

Prototyping Tools: Dreamweaver, Mockup Screens.

Defect Management: HP Quality Center (ALM), JIRA, Rally, Bugzilla.

Testing Tools: WinRunner, Test director.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Business System Analyst

Responsibilities:

• Worked on Project following Agile (Scrum) methodology, weekly Sprints, stand up meetings and customer reporting backlogs.
• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project.
• Conduct requirements gathering sessions (JAD) and document complex requirements, processes, features, andbusinessneeds specifically focused on Web Content Management (WCM) and portal applications.
• Documented User Stories from the Product backlog with requirements and detailed acceptance criteria based onsystemrequirements.
• Performed Gap analysis to document AS-IS /TO-BE process and determine the risks and assisted the PM in budget and resource planning.
• Involved in UI enhancement and made Wireframes and Screen Mockups/Definitions and Dependencies.
• Facilitated meetings that gathered data so that IT could migrate to IBMSterlingServer platform.
• Used ACH (Automated Clearing House) Network to monitor electronic movement of money and data governed by the NACHA (National Automated Clearing House Association) Operating Rules.
• Created and transformedbusinessrequirements into software requirement specification (SRS).
• Used SharePoint as a central depository to store, organize, share, and access information.
• Responsible for organizing the QualityAnalyst(QA) walk through to explainbusinessrequirements and proposed changes.
• Coordinated with the test team to check the weekly status and report the same to the project manager.
• Performedsystemand regression testing by creating test plans and test cases to ensure all the functional requirements are met and valid.
• Conducted UAT testing to get thesystemapprovals.
• Played the role of a liaison between technical and non-technical team.

Environment: SharePoint, MS Office, MS Project, Java, .NET, JIRA, SVN 1.8, IBM DB2, LOS, Rally, WebSphere Application Server 8.5, MS Project, MS Visio, Mobility Solutions, SQL, Web servicesBusinessSystemAnalyst

Confidential, New York, NY

Responsibilities:

• Followed Agile methodology that included iterative application development, weekly Sprints, stand up meetings and customer reporting backlogs.
• Conducted interviews with clients for the purpose of gathering product requirements and understanding thesystemworkflow to automate Mortgage Loan OriginationSystem(LOS).
• Created use cases and UML diagram using Rational Rose which provides the framework for potential deliverables and their inter-relationships.
• Created User-Interface mock-ups of LOS screens in MS Visio, Mockup Screen, Mockup Builder.
• Authored design documentations: requirements traceability matrices (RTM), functional specs and complex process and data flow diagrams.
• Used MS Project to schedule deadlines, resources, and facilities.
• Designed the user interface for implementing the new applications.
• Design interactive prototypes using HTML to facilitate usability testing.
• Gathered large sets of data and analyzed to come up with improvement steps.
• Captured and Analyzed the AS-IS process map and did Gap Analysis based on the Service Level Requirements.
• Extensive use ofSterlingIntegrator dashboard and mailbox to research documents and EDI documents that failed to process.PreparedBusinessWorkflow models that cover "How"businessprocesses are to be accomplished.
• Used identity access management (IAM) to initiate, capture, record and manage user identities and their related access permissions in an automated fashion. (Oracle Identity Governance Suite, IMB Security Identity Governance).
• Acted as SPOC (Single-point-of-contact) at offshore for any functional aspect of the IBMSterlingOMS application and its features for the assigned module.
• Using HP Quality Center for requirements management, quality planning, software testing management andbusinessprocess testing.
• Conducted review meetings with programmers and testing teams to make sure that the functionality of the application meets the expected results and is in-sync with the requirements.
• Validated changes, initiated and facilitated user training and support for the project upgrades and modifications in thesystem.

Environment: Java, .NET, Gulp MVC, IBMSterling, SharePoint, Confluence, Mobile App, SQL, Linux, JIRA, Confluence, HP Quality Center, identity access management (IAM), Stash, Mac & Windows.

Confidential, Lincoln, RI

Business System Analyst

Responsibilities:

• Analyzed User Requirement Document,BusinessRequirement Document (BRD) and the relationship betweenbusinessneeds
• Elicited requirements for Dashboard implementation and acceptance criteria and documented businessneeds through product backlogs and user stories.
• Simplified client functional requirements through Q&A and feedback sessions
• Prepared AS IS and TO BE of existing architecture and created requirement traceability matrix in order to map the requirements effectively in to MUST HAVE and NICE TO HAVE buckets
• Employed SDLC and implemented Change Management techniques for successfully monitoring and fine-tuning the project changes.
• Extensively used Requisite Pro for purpose of writing use cases and customizing and filtering requirements to maximize the informative value of each requirement and to meet client deadlines.
• Created a file of ACORD Forms for both Personal and Commercial Lines ofBusinessused as the standards in all Property and Casualty markets.
• Worked with the ETL team to use Informatica Power Center/Power Exchange to extract/transform and load data from different operational data sources like Oracle, Flat files, XML files into staging area and load into the data warehouse.
• Wrote and executed SQL queries to verify data in the reportingsystemand used Tableau to generate reports for upper Management.
• Collaborated in solution design and support efforts forSterlingOrder Management solution.
• Built Use Case Scenarios, workflow scenarios, designed new process flows from the requirements gathered to create use case diagrams and Use case documents.
• Created and executed test plans and test scripts
• Performed quality assurance testing of systems and solutions.
• Facilitated the user acceptance testing (UAT) phase of each assigned project.
• Effectively deliver projects utilizing the Agile (Scrum) methodologies.
• Managed daily data exception reports plus created filters, sorting and prompts with the layout on different set of reports. Also tracked progress on updates in project plans and took signoff from the Personal and Commercial Lines ofBusinessowners
• Liaison between thebusinessteams and project teams and worked closely with technology teams and provided analytical support in the Design, Development, and Implementation of Project.
• Developed test plans, test case objectives and test cases.

Environment: Informatica Power Center 9.1/8.6, Toad Data Modeler, Tableau, Visual Basic, SQL, Requisite Pro, UML, MS Visio, Quick Test Pro, Load Runner, MS Office Suite, Project Management, HTML, CSS, ASP.Net, C#, VB 6.0

Confidential, Oakland, CA

Business System Analyst

Responsibilities:

• Hands on experience withbusinesslogic and requirements, creating BRD, Functional Requirement specifications (FRS), User Requirements Specifications (URS) and communication the same with the developers.
• Facilitated the Daily Standup meetings with health care clients to gather requirements, objectives, and input and output requirements.
• Translatedbusinessrequirements into functional requirements and approaches for programmers.
• Created workflows and conducted comprehensive training to the healthcare clients.
• Analyzed corporate healthcarebusinessprocesses to improve customized solutions.
• Working with Medicare operational management to monitor, trend and report on operational metrics such as timeliness, workload, and staff trending, customer satisfaction, and other key measures to facilitate performance excellence.
• Used rational Rose to create UML diagrams such as use case, activity, sequence, class and component diagrams.
• Ensured the accuracy and consistency of the data during the data loading process.
• Written Use case, Functional, Object diagrams using Rational Rose.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.

Environment: User Acceptance Testing (UAT), Rational Unified Process (RUP), Facets, Rational Clear Quest, Joint Application Development (JAD), MS Access, Windows, Rational Test Manager, MS Office.