SUMMARY

I am a PMP, CSM, CSD and CSPO Information Technology professional with over 16 years of experience, specifically in the areas of information systems, project planning, strategic planning, application support as well as facilitating online technology courses as a professor at the University of Phoenix. I am a results-driven professional with the ability to leverage intellectual diversity and technology across multiple industries such as call centers, higher education, automotive, healthcare, financial services, the United States military and the federal government. My experience includes business systems analysis, multiple product development methodologies, the full project and software development life cycle SDLC , requirements elicitation and documentation as well as proactively communicating and collaborating with external and internal customers to ensure adequate team and stakeholder management. Most recently, I have supported the Department of Veterans Affairs VA as an IT Strategy Consultant and Trainer as well as the United States Army Headquarters USAHQ , Department of Labor DOL , ANG Air National Guard , United States Patent and Trade Office USPTO , Department of Energy DOE and Department of Defense DOD . Some of my key roles and responsibilities include application and team support, eliciting and documenting business workflows and system requirements, and coaching/mentoring team members.

Professional Experience

Confidential

RELEASE-DEPLOYMENT PM/AGILE SCRUM MASTER

• Demonstrate ability to perform complete system life cycle using the Scrum methodology phases from project initiation, analysis and requirements, design, coding, testing and implementation
• Communicate stories for the upcoming sprint to the product owner and stakeholders
• Manage project activities and staff as well as communicated with the project team to ensure project deliverables were on schedule
• Work with team to make recommendations to management about schedules, prioritization and resources
• Coached customer and team to facilitate Scrum best practices and principles
• Facilitate Scrum processes and meetings sprint planning and review, daily scrum, retrospective as well as maintain Scrum artifacts
• Assiste the product owners in user story elaboration and refinement to make sure all user stories met the defined acceptance criteria as well as add or remove stories based on current sprint burn-down
• Work with team to determine each member's workload so that maximum features were developed as early as possible

Confidential

AGILE SCRUM MASTER/PRODUCT OWNER

• Product Owner of ANG Website Modules
• Strategic Plan approval process as well as retention recruiting goals
• Events registration invitee
• Events support e-commerce pens, t-shirts, coffee cups, etc.
• Annual budget and metrics reporting
• Perform business analysis activities such as write user stories and use/test cases, business process modeling, diagrams, screen mockups, wireframes, functional and integration testing, and quality assurance
• Manage and monitor sprint back log as well as conduct daily standup, prioritization and retrospective meetings
• Collaborate with stakeholders internal and external customers and other project team members to elicit business requirements, clarify details and manage business requirements as well as minimize or eliminate scope, time and cost risks
• Work closely with development team to determine level of effort as well as ensure product deliverables meet time-sensitive requirements which often require multi-tasking, setting priorities and providing backup for other team members
• Troubleshoot and conduct root-cause analysis to solve blockers related to system analysis, design and implementation problems
• Review project/product documentation such as statement of work to create user stories, test/use cases, training documentation and other product related artifacts and deliverables
• Lead in identification and understanding problems, risks, and opportunities as well as provide options for solutions
• Lead project planning and implementation as well as track project deliverables using appropriate tools
• Define project tasks and resource requirements as well as facilitate the definition of project scope, goals and deliverables
• Manager project execution throughout the project/product lifecycle
• Provide direction and support to project team
• Monitor and report project progress and status to all stakeholders
• Present system demos and reports defining project progress, problems, and solutions

Confidential

AGILE BUSINESS SYSTEMS ANALYST/PROJECT MANAGER/QA

• Liaison and subject matter expert for external and internal project team members via face-to-face, eMail and/or online conference calls/meetings
• Create, review, update and maintain project Use Cases, Data collection matrices, RTM, wireframes, training materials, etc. and document repository SharePoint for order management eCommerce information systems
• Facilitate system requirements elicitation and training meetings to discuss existing and proposed functionality which often includes creating presentations to explain business processes, workflows, wireframe demos, etc.
• Create Test Plans/Test Scripts as well as manage Release and UAT efforts kickoff, internal/external issues/bugs, change requests, internal/external training, etc.
• Develop project management plans as well as plan and schedule project timelines
• Lead project planning and implementation as well as track project deliverables using appropriate tools
• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Manager project execution throughout the project/product lifecycle
• Provide direction and support to project team
• Monitor and report project progress and status to all stakeholders
• Present reports defining project progress, problems, and solutions

Confidential

AGILE BUSINESS SYSTEMS ANALYST//PM/QA

• Experience with working in a project team and understanding project methodologies such as waterfall, prototyping, JAD, Agile, SDLC
• Experience with facilitating meetings and group discussions
• Ability to elicit requirements using multiple methods, including interviews, document analysis, workflow process analysis, and business analysis
• Ability to synthesize across multiple topic areas and compile data into a coherent documented format
• Develop requirements documentation to include: functional requirements, use cases, workflows, presentations, test scripts and screen mockups
• Present business requirements to customers and internal project team e.g. technical team, QA
• Ability to analyze and design system requirements to determine their functional and technical needs
• Ability to define product requirement specifications, provide technical support for proprietary system products and perform any necessary customization based on the requirements

Confidential

BUSINESS SYSTEMS ANALYST//PM/QA

• Perform application, business and data analysis and requirements gathering using techniques such as: face-to-face customer interviews, JAD sessions, requirements decomposition as well as business and data modeling
• Demonstrate knowledge and thorough understanding of project management concepts, terms and tasks in determining business needs and requirements to support development and implementation of various decision-making metrics reports for CCSA leaders
• Conduct application and regression testing while ensuring that CMMI process improvement methodologies address how the organization's business systems are deployed as well as ensure that key measures of the organization's performance are projected
• Provide business systems analytical expertise to assist CCSA agency business stakeholders in the planning, design, enhancement, integration and implementation of application systems that support the agency's line of business
• Facilitate meetings with the objective to critically evaluate information gathered from multiple sources and reconcile conflicts that helped the customer distinguish user requests from their underlying true business needs
• Review and analyze existing business systems processes, procedures and relationships as they relate to as-is current and to-be future applications with the capability of meeting organizational commitments

Confidential

AGILE BUSINESS SYSTEMS ANALYST//PM/QA

• Led and developed project management operations such as: project and task planning, business analysis, application support, systems specifications, and other project deliverables
• Served as a liaison between the web developers, the operations team, and the technical staff to develop, produce, and test the clinical logic driving the product lines
• Created innovative solutions, set new standards, managed and allocated project resources and researched and investigated procedures
• Analyzed feedback from staff and management to determine project completion date
• Coordinated and managed UAT as well as system bugs and enhancement implementations and UAT efforts
• Created, documented and implemented unit and regression test plans that included screen mock-ups, test scripts and other applicable information
• Managed support tickets as well as provide application support and solutions for clients
• Conducted training of internal and external customers on software application enhancements and other related projects
• Develop project management plans as well as plan and schedule project timelines
• Lead project planning and implementation as well as track project deliverables using appropriate tools
• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Manager project execution throughout the project/product lifecycle
• Provide direction and support to project team
• Monitor and report project progress and status to all stakeholders
• Present reports defining project progress, problems, and solutions