SUMMARY

• 8 years of experience in a various customer facing roles including business analysis and consulting, product support, development, maintenance and issue resolution.
• Experience in Retail POS, Retail eCommerce, Finance, Health Care, Life Insurance, and Auto Insurance domains.
• Experienced in Requirement Elicitation and analysis by facilitating requirement gathering workshops like Joint Application Development (JAD) sessions, one - on-one meetings, interviewing and document analysis with clients, product owners, subject matter experts, users, etc.
• Expertise in conducting Joint Application Development (JAD) sessions, Joint Requirement Planning (JRP) sessions, well designed interviews, meetings and workshops.
• Adept at coordinating extensive communication networks through the facilitation of JAD and JRP sessions, implementation of requirements, project status reports and oral presentations, to keep executive staff and team members apprised of goals, project status, and to resolve issues.
• Thorough understanding of Software Development Life Cycle (SDLC) and AGILE methodologies, involved in various phases like Requirements, Analysis/Design, Development and Testing including mapping and functional specification writing.
• Hands-on experience in conducting Cost-benefit analysis, Risk analysis, Return of Interest (ROI) analysis, Requirement Traceability Matrix (RTM), GAP analysis, SWOT analysis and User acceptance testing (UAT).
• Experience in creating narrative Use Cases, Use Case diagrams, Activity Diagrams, Flow Diagrams, Sequence diagrams, Class models and other related UML diagrams. Extensive knowledge in using of MS Word, PowerPoint, Excel and Visio.
• Excellent team building and problem solving skills, documentation, user training and support in conjunction with strong business management and engineering background.
• Proficiency in understanding operations and analyzing and documenting Business Requirements (BRD) and Functional Requirements Specifications (FRD/FRS) including use cases.
• Strong experience in Health Insurance Portability and Accountability Act (HIPAA) standards with background in HL7 transactions and transition strategies from HIPAA4010 to HIPPA 5010 versions.
• Good background in handling EDI transactions 837,835, 834, 270, 271, 276, 277, 278
• Good knowledge on industrial standards Six Sigma, CMM,ISO and MALCOM bridge
• Skill in performing AS-IS and TO-BE business process flow for clear translation of Functional requirements to system requirement specification
• Expertise in conducting User Acceptance Testing (UAT) to guarantee all the Business Requirements have been fulfilled by the application.
• Wrote business/functional requirements for the cross functional projects related to A/BTesting. Worked with Product Managers and Engineers to implement and execute A/B Tests.
• Experience in testing backend applications using SQL for Data Validation, analysis, mapping and maintenance of databases like MS-SQL Server and MS Access.
• Worked in various software Architectural patterns and principles such as SOA, ETL, ESB, and MDM.
• Assisted QA team in generating Test Plans, Test Scenarios, and Test cases and managed complete defect tracking life cycle using defect-tracking tools.
• Strong people skills, leadership skills, time management skills and project coordination skills. Highly proactive, likes to take initiative with excellent communication and presentation skills.
• Experience with business process analysis, process improvement and operational data analysis.

TECHNICAL SKILLS

Modeling Tools: MS Visio, Lucid Chart, Rational Rose

RDMS: MS SQL, Oracle

Collaboration Tools: MS Share Point, Confluence, Slack, Cisco Jabber

Office Tools: MS Office Word, Excel, PowerPoint, MS Project

Operating Systems: Windows XP/2000/2003/Vista/7/8/10, Unix, Mac OS

Methodologies: SDLC, Waterfall, Agile, RUP

Tracking tools: Testrail, Bugzilla, Jira, HP Quality Center

Domains: Retail POS, Retail eCommerce, Finance, Health Care, Life Insurance, Auto Insurance

PROFESSIONAL EXPERIENCE

Confidential, SFO,CA

Sr.Business Analyst

Responsibilities:

• Interact and collaborate with project owners, users, development team and testing team during the entire life cycle of the business process-reengineering project.
• Played key role in achieving Revenue goals in each quarter.
• Aligned projects and created user stories according to business key initiatives.
• Lead team of junior business analysts in completing requirement gathering and system design.
• Conduct JAD sessions and work with the team on preparing DFDs, use cases, activity diagrams, sequence diagrams and ER diagrams
• Assist in making prototypes and mock-up screens and wireframes.
• Deliver progress presentations to project owners and stakeholders.
• Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation
• Review test plans and test scripts developed by QA team along with development team to ensure all requirements have been covered
• Responsible for end to end system testing & maintaining a test matrix with the obtained test results
• Document requirements and goals for A/B tests and worked with analytics team to understand outcome and helped business teams to make decisions using data driven approach.

Environment: Agile methodologies, MS Office (Excel, Word, PowerPoint), Lucidchart, Jira, Confluence, SQL, Mac OS

Confidential, Dublin OH

Business Analyst

Responsibilities:

• Worked in auto insurance claims transformation reverse engineering project.
• Experience in creating System Definition Model (SDM) documents, managing project deliverables and facilitating various presentations and meetings with key business users.
• Drive scrum meetings and prepare daily status updates to business teams.
• Worked with various 3rd party affiliates and documented system integration requirements and played key bridge role between vendors and business teams.
• Providing end user support on production related issues, problem analysis and user training to the client
• Collaborating with various stakeholders to identify the feasibility/scope of the project and assisting in creating the BRD.
• Performing GAP analysis to compare the existing system with the proposed system and documenting new requirements.
• Conducting walkthroughs with clients and development teams to elucidate the new requirements.
• Managing the issue lists, the minutes for meetings, the technical design and change in requirements, and providing ongoing support for the development team.
• Work on MS SharePoint portal for reporting, documenting and automating business processes.
• Reviewing the High Level and Detail Level System Design documents prepared by the Development Teams and providing them with constructive feedback.
• Working with the development teams, and offering them inputs during critical production issues.
• Creating weekly dashboards and monthly scorecards.
• Coordinate User Acceptance Testing (UAT) and assist users during UAT. Walking them through Integration Test Cases

Environment: Agile SDLC, Oracle SQL, SharePoint, MS Office, MS Visio, Windows Vista/8, Testrail.

Confidential, Boston MA

Business Analyst

Responsibilities:

• Worked in eMERGE (Electronic Medical Records Generating Excellence) reengineering project to help solve one of Confidential 's greatest challenges: multiple EMRs (Electronic Medical Record) that don't "talk" to each other. This will replace existing systems in ambulatory, inpatient, emergency and labor and delivery, and will provide a single, up-to-date medical record for every Confidential patient.
• Worked on mapping documents with industry standards (HIPAA standard transactions, EDI), business process mapping, and reengineering. • 270 Eligibility, Coverage or Benefit Inquiry - Request • 271 Eligibility, Coverage or Benefit Information - Response • 276 Health Care Claim Status - Request • 277 Health Care Claim Status - Response • 278 Health Care Services Review Information - Request • 278 Health Care Services Review Information - Response • 835 Health Care Claim Payment/Advice • 837 Health Care Claim(s) - Professional
• Facilitated gathering information needs and functional requirements with internal and external stakeholders
• Worked on documenting detailed description of user needs, business rules, user acceptance criteria, and steps required to develop or modify computer programs.
• Participated in the testing process through test review and analysis, test witnessing and certification of software.
• Facilitated and conducted numerous requirement gathering sessions and walk-through meetings for the creation of design documents and Use Cases, Narratives, Use case Scenarios utilizing the UML methodologies.
• Created Business Requirement Documents (BRD) for documenting the requirements and convert them into specific functional specifications.
• Facilitated the integration of multiple ongoing and implemented projects with the current initiative using Agile SDLC.
• Conducted Joint Requirements Development (JRD)/ Joint Application Design (JAD) sessions with Actuaries, Sales management and Developers to establish scope and parameters of requirement analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Extensively involved in Data Mapping, Data Modeling and Data Validations in all Reporting process.

Environment: Agile SDLC, Oracle 10g, MS Office (Word, PowerPoint, Excel), MS Project, Windows 7/8, HP Quality Center.

Confidential

Associate Business Analyst

Responsibilities:

• Experience in building credit card management and fraud detection systems.
• Participate in brainstorming sessions for designing offline thin-client to access rural areas that do not have Internet connectivity.
• Evaluate technical feasibility of providing banking facilities to rural customers who cannot read and write, over IT channels using biometric authentication.
• Design and develop crucial product modules following the SDLC methodology
• Participate in application development, configuration & integration control, documentation & software testing.
• Create test plans and get them approved from Senior Business Analysts and Project Managers.
• Perform test cycles and maintain test matrix with results of various cycles.
• Worked on basic SQL queries for QA testing and report / data validation
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows and activities
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
• Applied the 80-20 rule to prioritize the critical features. Also, used Time-Boxing techniques to finish within set time frames.
• Author product marketing and technical design documents used by internal and external clients.
• Participate in project presentations to clients, product owners and senior management.
• Single points of contact for go-live and post launch support.
• Design user-training plan, conduct user training and prepare user manuals.

Environment: Waterfall SDLC, MySQL, MS Office (Word, PowerPoint, Excel), MS Project, Windows XP/7, Bugzilla.

Confidential

Associate Business Analyst

Responsibilities:

• Worked with major finance clients in India.
• Facilitated and conducted numerous requirement gathering sessions and walk-through meetings for the creation of design documents and Use Cases, Narratives, Use case Scenarios utilizing the UML methodologies.
• Created Business Requirement Documents (BRD) for documenting the requirements and convert them into specific functional specifications.
• Facilitated the integration of multiple ongoing and implemented projects with the current initiative using Waterfall SDLC.
• Conducted Joint Requirements Development (JRD)/ Joint Application Design (JAD) sessions with Actuaries, Sales management and Developers to establish scope and parameters of requirement analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Assisted in developing Test Plan and Test Strategy for the project team
• Produced Defect Status Reports and Logged Changes made to maintain track of the requirements and bugs in the system
• Assisted with user testing of systems and maintained quality procedures and ensured appropriate documentation is in place
• Also user friendly manual was constructed to easy and clear understanding of overall system
• Created Documentation so that Training / Help Desk can use them.

Environment: Waterfall SDLC, SQL Server, MS Office (Word, PowerPoint, Excel), MS Project, Windows XP, Bugzilla.