SUMMARY

• 8 years of IT experience as a Business Analyst in deployment of web - based, Client-Server applications,
• Developing business processes and system solutions for Banking and Financial Industries for various projects from conceptualization to implementation.
• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications.
• Sound understanding of Siebel and Salesforce Data Model and architecture.
• Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications.
• Strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams)
• Strong in writing SQL queries and reporting the results to the business team.
• Strong Requirement Traceability Matrix mapping.
• Experience in Eloqua’s Integration Studio which makes it easier to connect Eloqua marketing automation platform to salesforce.com.
• Excellent Team player to work in conjunction wif testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects.
• Experience wif Web Development E commerce projects.
• Excellent conceptual and working knowledge of System Development Life Cycle, RUP, OO Models and UML Methodologies.
• Fluent in a broad range of technologies, including business process tools such as MS Project, Excel, Access, Visio.
• Experience working in CMMI, ITIL and Six Sigma methodologies.
• Have experience wif various defect tracking tools: Quality Center, Clear Quest.
• Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design.
• Strong database integration experience. Worked on analyzing data needs, identifying relational databases and coordinating the modeling.
• Well versed in Requirements/Change Management, Impact Analysis and Gap Analysis.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities, wif proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

SALESFORCE TOOLS AND INTEGRATION TOOL: Apex Data Loader

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS.

RDBMS: MS Access, Oracle, SAP

OPERATING SYSTEMS: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX.

DATABASE TOOLS: Oracle 10g/9i/8i, Sql Server 2008/2005, MS Access 2.0/7.0

AUTOMATION TOOLS: Mercury QTP, Winrunner, Loadrunner

DEFECT TRACKING TOOLS: Test Director, Quality Center 9.0/ Jira

SCRIPTING LANGUAGES: TSL, VB script, Java Script

PROFESSIONAL EXPERIENCE

Confidential, Bentonville, Arkansas

Salesforce Business Analyst

Responsibilities:

• Conducted administrative duties which include working wif C- level executives, system administrators, and end users to gather their business requirements tan developing customized solutions to meet their needs
• Conducted several technical design solutions meetings to sense possible difficulties dat might arise for development team along wif architects.
• Modified Business Requirement Document, Identified process repetitions, bottlenecks and infrequent routes
• Created Environment setup plan, Migration document and checklist
• Maintained and populated configuration workbook
• Planned testing strategy, created and signed off test-script, executed User Acceptance Test
• Configured products and price book
• Configured out of the box reports and dashboards as well as custom reports
• Tracked the implementation of corrective actions
• Worked in Agile project development methodology
• Tested across multiple browsers, tablets and mobile devices
• Prioritize and manage projects and initiatives in accordance wif the requirements of business needs.
• Delegate project roles and managed deadlines.
• Collaborate wif Business Sponsor to define scope of projects and timelines associated wif completion of project.
• Conducted meetings and facilitate collaborative discussions for requirement changes and new functionality needs.
• Assist wif project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
• Gather, document, and analyze data and information; develop and execute training materials and training activities to high-level operators.
• Serve as liaison between customers and team developers to overcome applications issues and maintain established business relationships
• Work wif end users and management to document, design, test and deploy complex processes
• Prepare training material and provide in person training, and also training via web conferencing
• Defined several workflows including creating tasks, email alerts, outbound messaging and field updates for accounts and opportunities module.
• Closely implemented the automated sales process wif developers and responsible for getting product approval from business owners.
• Monitor new Salesforce released features and functionality to provide recommendations for process
• Define and implement improvements to business process and ad-hoc projects in the face of ever-changing marketplace and consumers.

Environment: Salesforce, Agile, APEX, Visual force, Webservices, Oracle Fusion Middleware(10.1.3.5), Force.com IDE, Eloqua, Siebel, Integration, Triggers, Work flow rules, Validation rules, XML, WSDL, SOQL, Custom components, Reporting. Data Management, Test classes, Deployments.

Confidential, Pleasanton, CA

Salesforce Business Analyst

Responsibilities:

• Developed a Root Cause Analysis report using MS Office.
• Became well - Versed in Root Cause Analysis Characterization of Incident Reports.
• Ensured integrity of incident data thru Weekly scrubbing session.
• Prepared Data for Weekly Operations Meeting using IT Metrics Values.
• Organized meeting wif business users to prepare and update Business Process Requirements and System Requirements.
• Created test cases and test scripts
• Ensured all artifacts complied wif corporate SDLC Policies and guidelines.
• Prioritized outstanding defects and system problems, ensuring dat accuracy and deadlines were met. Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Applied change requests, versions, and addendums
• Actively participated in daily meetings and discussed about the SEV calls and Action Items.
• Created, maintained and evolved documentation for change management process.
• Documented the SEV calls after every meeting.
• Actively participated in Domestic Maintenance Meeting.
• Updated Weekly Operational report on OneNote tool.
• Used Remedy tool for Root Cause Analysis.

Environment: Salesforce, Agile, PSERV, Remedy, Tech Events, Create Resolution Report Tool, IT Metrics, MS - Office, SQL, Windows.

Confidential, San-Diego, CA

Sr. Business Analyst

Responsibilities:

• Worked closely wif project managers, business users to formalize a business idea and define requirements.
• Interacted wif the business users and division supervisors to gather the requirements.
• Gathered requirements for building a current business process dat hosted day to day trading activities of various commercial recordings divisions.
• Developed functional documents like Mail and Receipting, New Filings, Status and Copies business requirement specifications.
• Analyze gathered requirements data, verify requirements and create business requirement specifications (BRS).
• Created process flow diagrams using Visio.
• Conducted JAD and brain storming sessions wif the business users and stakeholders.
• Conducted meetings wif all the division supervisors to ensure dat all the requirements are met.
• Implemented the approved suggestions and modified the current process flows.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Developed test cases and participated in UAT (User Acceptance Testing).

Environment: Test Cases, JAD, Quality Center, SQL, XML, FTP, MS-Office, Windows, Rational Rose, FileNet, MicroFiche, Windows, Visio.

Confidential

Business Analyst

Responsibilities:

• Worked closely wif project managers, business users and developers to formalize a business idea and define requirements using rational requisite pro.
• Analyze gathered requirements data, verify requirements and create functional specifications (FRD/FRS).
• Gathered requirements for building a sub-ledger dat hosted day to day trading activities of various hedge fund clients and assist in reporting and accounting.
• Mapped data between Sybase to Sybase, Sybase to Oracle databases to assist in analysis and development phases of Client Sub Ledger project.
• Followed CMMI to improve the quality of process outputs and reduce defects
• Queried relational databases using SQL on a daily basis to resolve operational issues and assist business and IT in better understanding of business requirements.
• Gathered requirements for creating "Affirmation Engine" dat would assist in matching trades and confirm and straight through processing (STP) for the clients.
• Expertise in Business Process Modeling and Use Case Modeling using Unified Modeling Language (UML) and Rational Rose tool.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Work wif Development and QA teams to transition business requirements into QA test cases and assist in UAT.
• Acted a project manager/business analyst for the Buy-In project and build a new application using service oriented architecture (SOA) and XML to assist the Stock-Borrow Loan team in sending Buy-In requests to DTC for post settlement date clearings.
• Managed enhancements and defects promptly to assist the operations in resolving issues.

Environment: Use Cases, SQL, UML, JAD, Quality Center, Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma.

Confidential

Business Analyst

Responsibilities:

• Followed ITIL methodology to improve the quality and reduce defects
• Interacted wif multiple cross-functional teams ensuring dat all business requirements are captured correctly and report progress to all levels in the organization
• Performed analysis of business rules, business and system process flows, user administration to be used for the new merged platform
• Developed Requirement Traceability Matrix to record the relationship of the requirements to the design, development, testing and release of the software
• Executed SQL queries on relational databases to create daily reports
• Used Rational Rose for Use case modeling.
• Responsible for developing Business Requirement and Functional Requirement Document and documenting the requirements in Mercury Quality Center
• Acting as a liaison between the technical, business, testing groups to provide them wif required specifications/documentation and to resolve any issues in between • Worked wif the User experience team to design the GUI for the application
• Partner wif the LOBs to understand strategic goals, and identify technology components to enable business results
• Identified, researched, defined and documented user problems and automated/manual business processes.
• Actively solicit, analyze, prioritize and negotiate customer requirements from scope definition through detailed system requirements
• Perform root cause analysis, develop solution options, and influence the organization to adopt recommended solutions/trade offs

Environment: Use Cases, SQL, UML, HTML, JAD, Quality Center, Oracle, Java, XML, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma.