SUMMARY

Results-oriented IT professional with strong organizational, analysis and problem-solving skills. Proven ability to manage multiple projects in rapidly changing business environment while meeting critical deadlines. Effective communication skills, both written and oral, with all levels within an organization. Extensive IT experience in business areas of insurance, government, distribution, retail, manufacturing and banking.

EXPERIENCE

Confidential

Business Analyst Consultant

• For the client Windstream. Initially brought on to coordinate and manage the project plan for a project to integrate the order entry and CRM applications between recently acquired companies. Participated as the coordinator of a production support team responsible for software releases, the reduction of the incident ticket backlog and enhancement of the quality of testing throughout the SDLC.
• Planned and managed software releases within a continuing three week cycle Agile and associated documentation. Releases were built based upon business priorities and requests.
• Instituted an ITSM ticket Incident management system clean-up effort reducing the number of open tickets by 50 , eliminating duplicate tickets and those no longer valid. Conducted and maintained a prioritization effort with the business for addressing open requests/tickets. Managed development resources to effectively work open tickets to reduce backlog.
• Instituted processes to document, prioritize and track the lifecycle of a business work request.
• Coordinated the efforts of a team of developers including prioritization of work. The team of developers consisted of 4 offshore and 6 onshore resources.
• Working knowledge of MS Project.
• Hands on testing, validation and verification of software releases.
• Developed an easily maintainable test case library to be used for various types of testing efforts. Categorized test cases by application integration and module functionality.

Confidential

Quality Assurance Consultant

• For the client Clemson University Medicaid Information Services. Performed Quality Assurance functions for the implementation of an 'off the shelf 'software solution to replace South Carolina's current Medicaid IT processing system and incorporate the Healthcare Reform Act changes. Agile principles were used in the expedited implementation of the software to meet mandates.
• Team Lead for the Quality Assurance team consisting of 5 testers, interfacing both with the Clemson staff and the SC Medicaid staff.
• Refined the SDLC process and workflow using JIRA and Confluence.
• Developed and executed test cases based upon business requirements and design sessions held with business partners.
• Used Agile methodology to implement custom code changes to the application in order to derive results in an aggressive development lifecycle and implementation schedule.
• Used both manual and automated testing approaches for exploratory, regression, integrated, QA and UAT testing phases in the development of the software solution.

Confidential

Project Automation Specialist

• Served as Application Support Team Lead for Business Services providing tier 3 support and system administration. Provided release coordination of applications between development, support, infrastructure and business teams throughout the SDLC including gathering requirements, testing, documentation, implementation and after-implementation support for major and minor business applications. Managed local and remote team members 5 and their assignments.
• System administrator for Intuit Quick base realm involving training, user support, compliance and audit reviews, and vendor management. Project management of a team effort to develop the practice to support the use of Quickbase within FGG and the remediation of non-compliant applications. This effort reduced the number of applications from 326 to 73 and identified 17 applications out of compliance. Worked with business owners of these applications to find a compliant solution. This project was a result of findings from a DCAA audit and the results and remediations were presented to the Board of Directors. Recognition for completing the project early despite a very tight timeframe.
• Participated as a reviewer in the selection of service management software for the organization.
• Project manager for the testing, release and implementation of a mobile time reporting application that interfaced with corporate payroll and SAP.
• Coordinated annual disaster recovery testing exercises and procedures for the Business Services Application Support team. Engaged business stakeholders in annual disaster recovery and business continuity alignment discussions and agreements.
• Managed local and remote team members and their assignments to provide support for projects located in the United States, the Mideast, Africa and Europe.
• Project lead for PATS application developed to track personnel on assignment. Project was developed in house using iterative rapid development lifecycle Agile methodology to fulfill contract reporting requirements and replace/incorporate multiple standalone applications and databases. All software releases were completed and implemented on a successful basis within the estimated timeframe published. The application was further enhanced to incorporate most of the HR data and functionality within the organization and encompasses all FGG employees, both on project assignment and business function personnel.
• Mentored team new hires and developed a new hire checklist and training plan.
• DNN portals administrator support. Release coordination for multiple dotnetnuke upgrades and security patches. Support for user community managing their portal content and applications.

Confidential

Project Manager/Business Analyst

• For the client AssetPoint. Developed and implemented a large .net client/server enhancement project entailing a real-time interface between the client's enterprise asset management TabWare software product and Ivara's asset reliability management EXP software product for ArcelorMittal. The project scope involved full-cycle development from requirements gathering through after-production implementation support. Functioned as both project manager with responsibility of managing, scheduling, estimation, resource planning, and successful implementation, and as the business analyst to gather requirements, design, document, test, train and implement the effort. Results were delivered on time, within budget and were well received by ArcelorMittal, AssetPoint, and Ivara.
• Demonstrated the ability to learn AssetPoint's TabWare software application quickly and be able to provide the necessary analysis required to design and develop the interface with Ivara's EXP software for use in ArcelorMittal's 12 steel plants in the United States.
• Managed 3 FTE's and varying other technical resources as was needed and utilized.
• Maintained adherence to all the client's standards, SOX requirements and audit compliance.
• Incorporated into the project a redesign of the logging processes, business object manager, security and exception handling for the enterprise and other SOA concepts.
• Developed and executed a robust test plan and managed all rework in a timely manner, so as to not impact the testing schedule.
• Developed and provided training on the use of the software interface to the end users.

Confidential

Business Analyst

• Provided support and effective solutions to business units responsible for a complex, feature-rich health care insurance product. Participated in all phases of project development lifecycle from business requirements, analysis, design, testing and implementation to post-implementation support. Supported and acted as a liaison between IT technical staff and business operations in area of long-term care LTC insurance product. Supported sophisticated systems using massive amounts of data throughput and extensive databases. Analyzed as-is and developed to-be states in work flow process design.
• Formed successful partnerships across challenging organizational and cultural boundaries. Devised strategies to successfully communicate and accomplish goals working with offshore resources and their local representatives. Coordinated both onshore and offshore system application resources. Provided mentoring and training for new hires and junior associates.
• Monitored and prioritized remediation work for elimination of abends within LTC insurance application, both online and batch. Successfully reduced data corrections in claims area by 70 .
• Completed Certified Business Analysis accreditation within one year while maintaining normal workload. Course work -- five Business Analysis courses completed through George Washington University earning 119 professional development units PDU .
• As subject matter expert for Claims and Benefits Authorization, conveyed crucial information and guidance to other team members in their effort to complete projects efficiently.
• As team leader, reorganized Benefit Authorization/Claims COE Centers of Excellence into four sub-teams to focus on specific quality solutions.
• Managed project testing efforts to ensure quality product delivery affecting functionality in all areas of application.

Confidential

Senior Applications Developer

• Provided analysis, functional development and customer problem resolution in areas of supply chain, retail operations, merchandising and marketing online and batch processes. Performed systems level support for global grocery holding organization supported five operating companies within that organization, including Bi-Lo, Giant, Stop and Shop.
• Participated on a successful team assembled to merge two operating companies' back-door applications under extreme time, personnel and budget constraints.
• Created on-call annotated notebook as personal reference tool my system adopted by the department as overall training and resource manual.

Confidential

IT Consultant Y2K Remediation

Provided QA testing and review on Y2K remediation project for major textile and chemical manufacturing client focusing on the company's critical systems. Completed testing within timeframe post-implementation results revealed no major defects.

Confidential

Senior Programmer Analyst

Designed, developed and implemented electronic data interchange EDI technology into business process. Responsible for purchasing EDI function including full verticalization from mainframe application analysis and programming, to implementation, mapping, ramping of trading partners and monitoring functions. Analyzed, designed, programmed and implemented warehousing and distribution systems in both batch and online environments. Maintained production systems applications.