PROFESSIONAL EXPERIENCE:

Confidential

Senior Business/Systems Analyst

• Gathered, defined, developed and documented business requirements and presented to the Marketing Sponsor and management team
• Developed Use Cases Scenario's and test plans for execution
• Conducted JAD sessions with the Business Sponsor to align the plan for Application QA and Regressing testing
• Collaborated with the Development team to come up with a creative solution for an Implementation plan
• Created Visio documents for Service Center escalation
• Held weekly meetings with the Vendor MetaCommunications and project team to address and document problems, concerns and defects, and identified next steps in the project assuring timelines were meet.
• Held Webex sessions with the Marketing team and Vendor to review new development design requirements
• Conducted JAD sessions with the Marketing team and Vendor to develop and document business requirements for Production Environment Defects RTB
• Performed and presented a gap analysis to determine the pros and cons, ranking, signal strengths and actual performance between three Mobile carriers
• Scribed and distributed meeting minutes
• Developed and conducted Lesson Learned sessions
• Assisted in setting up Team and Vendor Sites in Spare Point

Confidential

Sr. Business Analyst/Systems Analyst consultant

• Interviewed, collaborated, and gathered requirements with business process analysts as well as application development in gathering data for functional specifications.
• Interfaced with cross-functional teams to elicit accurate and comprehensive business/systems requirements.
• Created system specifications documents for system developers.
• Assisted management with development of plan sponsor and participant collateral, internal communications training curriculum.

Confidential

Sr. Business Analyst/Systems Analyst consultant

• Defined and documented business requirements/user stories throughout the application development lifecycle, including development in an Agile environment.

• Serve as subject matter expert on Portal web application and related internal configuration tools, evaluating business requirements against existing functionality to determine where synergies exist and/or ensure understanding of downstream impacts.
• Reviewed deliverables with Product Owner, Business Architect and other business team members to ensure clarification and agreement.
• Assisted in development of UAT plans and scenarios, performed test plan reviews.
• Run data analysis to evaluate application usage trends to identify improvement opportunities, including participant logins, page hits, web statistics, participant application counts, etc.
• Created training materials and provided hands-on training to internal client associates.

Confidential

Sr. Business Analyst

• Conducted and led JAD sessions with the project manager, business users and technical team to align the plan for the application design and development.
• Gathered, documented, developed and presented business and functional requirements to project team and project stakeholders.
• Developed use cases and test cases for execution.
• Determined client and organizational needs, systems and operations requirements, customer rollout requirements, legal/compliance requirements.
• Provided support to the Program Director and project manager throughout all phases of the project lifecycle by utilization of MS Project spreadsheets for reporting project timelines, budget and critical issues.
• Utilize project planning tools to ensure timely completion of project tasks and deliverables with a high degree of quality. Prioritize tasks appropriately communicate issues to Program Director, project manager and project team.
• Provided product subject matter expertise to key business partners in defining new processes and clarifying significance of new technology solutions.
• Programmed, developed and implemented automated e-mail notifications, ensuring properly executed data extraction.
• Developed and executed test roll-out plans ensuring business needs were met, testing the data using queries in SQL.

Confidential

Sr. Implementation Consultant

• Gathered and documented business requirements by interviewing external clients.
• Provided support to the project manager throughout all phases of the project lifecycle.
• Supported the test team and created test plans to ensure business needs were met.
• Created system specifications documents for system developers.
• Provided customer financial Excel spreadsheets for reporting purposes.
• Created specifications for web applications as well as IVR applications.
• Implemented new business acquisitions utilized Visio and other diagramming tools to flowcharts, design DFD data-flow diagrams and schemas.
• Provided management with cost estimates for new business implementations and acquisitions.
• Excellent interpersonal skills to work with clients in a fast paced and intense business environment.
• Managed implementations involving multiple health, dental and life plans.
• Created Visio data flow charts and business timelines.
• Provided third party Health Welfare vendors demographic output files for both employees and dependent s .
• System Business Analysis experience associated with major project implementations for applications with multiple interfaces.
• Knowledge of MS Office tools, including Visio diagramming.
• Execute test scripts and test cases for legacy systems, credit revue.
• Create Crystal Reports for external users.

Systems Consultant

• Supervised 10 administration and customer service representatives created and provided employee reviews.
• Worked directly with customers and vendors regarding business requirements and business related inquiries.
• Provided product subject matter expertise to support development of clients.
• Created and provided customer monthly financial statements for 25 client locations.

Confidential

Sr. Business Analyst

• Created and distributed best practice business requirements.
• Tested and compiled data information for new system conversion
• Ran audit reports.
• Direct reporting to senior management.
• Researched and resolved 500,000 in suspense accounts.
• Assisted claims department in data errors resulting in 6000 manual corrections.

Supervisor Retention Unit

• Oversaw billing, retention, cancellation, collection, revisions and renewals.
• Developed workflows and quality review process.
• Supervised 14 technical representatives.
• Developed billing schedules and organizational charts.
• Assisted management in budget creation.
• Integrated best practices.

Technical Retention Specialist

• Process revisions, bills, renewals and cancellations.
• Revised quality review process for billing.
• Quality reviewed 30,500 bills per month.
• Corrected rating errors.

Workflow Coordinator

• Direct report to supervisor and management.
• Reviewed and changed productivity and quality measurements.
• Customer Service calls, ensuring customer satisfaction.
• Supported 20 customer service representatives.
• Developed reports for productivity and turnaround time.
• Process adds, changes and deletions, revisions and correspondence.
• Ran billing process.
• Worked directly with claims department resolving customer inquiries.