SUMMARY:

• Over 8 years of IT experience with 7+ years of Business Analyst in the areas of Business Analysis, Business Process Modeling, Data Quality Analysis, Reporting Analysis, Process Improvement, Requirements Gathering, Design, Development, Quality Assurance Testing, User Acceptance Testing (UAT) and .
• Excellent understanding of Loan Origination Life Cycle (Commercial, Corporate bilateral & Syndication Loans), Mortgage/Secondary Mortgage, Capital Markets, Equities, Mutual Funds, Treasury, Fixed Income, FX and Derivatives.
• Strong understanding of Risk Management (credit risk, liquidity risk, operational, market risk & legal risk), Mortgages (FRMs, ARMs, and Mortgage backed Securities), Prime Brokerage, AML, KYC, Dodd Frank, Basel II/III.
• Domain knowledge of multiple industries, such as finance, Insurance and healthcare with very challenging and demanding work environment.
• Strong experienced in all insurances such as Property and Casualty Insurance including Auto, Home and Life.
• Analyzed and synthesized results from Joint Application Development (JAD) session proposed alternative tasks and transform those into Business Requirement Document (BRD).
• AS - IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate and validate requirements using Joint Application Review (JAR).
• Providing traceability across the project by analysis and review of project elements involved in traceability including testing artifacts, end-user support documentation and materials.
• Adept in modeling Business Process and writing and executing User Acceptance Testing and QA test cases.
• Conducted business and data analysis and developed the activity diagrams, sequence diagrams, and created use cases using UML and AGILE methodology.
• Comprehensive knowledge of System Configuration Management, Change Request Management to approve/reject changes, Risk Management and Mitigation .
• Skilled in performing business processes, identifying risks, impact analysis, UML modeling, sequence, & activity diagrams using Rational Rose & Microsoft Visio.
• Extensive Documentation Skills for use in Standardization of Testing and Programming Procedures and Guidelines. Extensive experience to analyze and document business requirements and system functional specifications including use cases.
• Documented Test Plans, tests cases, test data, and experienced results for the User Acceptance Testing (UAT). Familiar with database testing using SQL.
• Proven communication and exceptional people skills helped being a liaison between clients, SME’s, programmers and users.
• Acute understanding of the Software Development Life Cycle (SDLC) and various methodologies including RUP, Agile, Waterfall.
• Highly motivated programming professional able to work under pressure in a rapidly changing environment and to get the job completed successfully within user-specified goals. Good technical and communication skills.
• Extensive experience in gathering Business and Functional Requirement.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Impact Analysis, Cost benefit analysis, Portfolio Analysis and ROI analysis.
• Used MS office Suite extensively which includes MS Word, MS Excel, MS Access, MS Project for project documentation and analysis reports.
• Used RUP and SDLC methodology, and managed the iterative cycles through an effective project plan created using MS Project.
• Incorporated agile scrum methodology to develop the application.
• Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
• Effectively monitored the Defect Tracking process in the functional, integration and regression test phases of the project. Creating and maintained Requirement Traceability Matrix (RTM) using MS Excel.
• Knowledge in developing mock-up screens and wire frames.
• Good expertise in creating Test Cases on the basis of product features, client requirements and technical documents. Developed, executed and maintained Test Scripts. Reviewed and documented system Test Plans.
• Process Improvement, Requirements Gathering, Design, Development, Change Control Process, Quality Assurance Testing, User Acceptance Testing (UAT) &.

TECHNICAL SKILLS:

• MS Visio, Rational Rose, MS SQL Server, MS Access
• Oracle, Erwin, MS Project, MS SharePoint, MS Source Safe
• Rational Requisite pro, Rational Clear Quest, SDLC, RUP
• UML, Rational Enterprise Suite, Rational Clear Case
• Microsoft Office, Quality Center, HTML, XML
• Windows 98/ME/XP/NT/7
• Waterfall, Agile, Scrum, QTP (Quick Test Pro)

PROFESSIONAL EXPERIENCE:

Confidential, Warren, NJ

Business/Data Analyst

Responsibilities:

• Establish templates for approximately 400 Fraud Risk and Operational Risk Metrics(Actual, Plan, Outlook) to facilitate data capture for 90+ business across Citi and canned reporting/custom capabilities at multiple aggregate levels using SAP Business Objects.
• Wrote SQL using Oracle SQL Developer to retrieving data and performing data analysis and stored procedure to automate complicated testing procedures.
• Data Analytics: Created interactive dashboards using large complex data sets to provide meaningful insights to senior management in Operational Risk Management.
• Provided analysis for the Fraud Risk and Fraud Operational Indicators. The analysis provided would solidify what data is actually correct and why. Any anomalies in the data are submitted to the correct team for remediation.
• Wrote FRD and other supplemental documents for a data automation and integration project.
• Work with business representatives from around the globe to ensure the appropriate data needed to calculate performance is available, timely, and accurate.
• Participated in creating user manual.
• Presented/Trained business users around the globe on new enhancements of Citi’s Fraud Risk Application.
• Involved in defining the source to target data mappings, business rules and data definitions.
• Documented, clarify, and communicate requests for change requests with the requestor and coordinate with the development and testing team.
• Worked with the users to do the User Acceptance Testing (UAT).
• Gathered requirements, analyzed and wrote the design documents.
• Worked closely with QA team and developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Reviewed, analyzed, and identified indicators of potential internal, external and operational frauds.
• Facilitated meetings with senior level management,businesspartners and other associates to discuss product related sign-off activity during production.

Environment: MS Office Tools, SQL Server, MS Visio, MS Project, MS Outlook, Data Warehousing, Share point, RequisitePro, Rational Rose UML, Windows.

Confidential, Allentown, PA

Business Analyst

Responsibilities:

• Participated in Business Modeling by understanding the needs of the business and also documenting Business Use Cases as well as System Use Cases.
• Participated regularly in walkthroughs and review meetings with PM, QA Lead and development teams.
• Involved in financial management of project to budget work load per LOB.
• Accomplished experience through whole SDLC from requirement analysis till deployment, using highly efficient Scrum process of Software development.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the Business process owners & stakeholders
• Write detailed requirement for System Enhancement and making high level concept diagrams for procurement.
• Experience in creating blueprint of the system, Database team in designing the database and maintaining the proper ER relationship.
• Formulated BRD (Business Requirement document) and FRD (Functional Requirements Document) with detailed specifications and workflow diagrams.
• Created Scope document, Project Request Form, Project Closure Form and secure signoff from project sponsor and other key stakeholders
• Coordinated and attended daily scrum meetings, iteration planning meetings, and backlog grooming for requirements prioritization and definition of acceptance criteria.
• Gather requirements after JAD sessions with the purpose of defining the functional business, Data and system requirements.
• Identified the scope, business objective and documented the functional requirements for each release.
• Involve in Risk Analysis & Risk Management for creating and implementing documentation for technical team by supporting and also Designs systems and programs to meet complex business needs.
• Implemented agile methodology for running the whole product life cycle in project.
• Participated in GAP analysis around the identification of business rules and system process flows, user administration, requirements and assumptions.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system p.
• Worked actively with the QA (Quality Assurance) team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT).
• Performed manual tests as part of the System Integration Testing and User Acceptance Testing.

Environment: MS Office Tools, SQL Server, MS Visio, MS Project, Data Warehousing, Share point, RequisitePro, Rational Rose UML, RUP, J2EE, Windows.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Excellent knowledge of Loan Origination Lifecycle for system enhancement.
• Gathered requirements for system updates, new products and user security.
• Research existing processes for Corporate/Bilateral Loan, Synidation Loan as well as Commerical Loans.
• Periodically accompany business manager on business meetings to achieve business development expectations.
• Serve as liaison between senior management and branch personnel; respond to questions and / or issues on organizational and departmental matters.
• Assisted in User Acceptance testing (UAT) and helped user select and write cases for UAT.
• Reviewed and provided feedback on the and material being created for the system end users and assisted in User for the new application.
• Used SharePoint web application platform for content management, document management file management, business intelligence and process integration.
• Participated in Gap Analysis to identify banks current marketing and business strategies from “As-Is” to “To-Be” business model and help document the gaps identified in the “As-Is” to “To-Be” business model
• Prepared Business requirement components such as Process Flow, Business Requirements, Business Rules, Data element, Traceability matrix, use case model and textual use case.
• Prepared BRS (Business Requirement Specification) and SRS (Software Requirement Specification). Also ensured the requirements are frozen and the Clients signoff on the SRS
• Conducted joint meetings with developers and testers and ensured the BRS was communicated and understood by all the parties involved.
• Conducted weekly review meetings for the development team to track development status and any risks. Ensured timely discussions with technical team lead and project manager to mitigate risks.
• Created and depicted the high level end-to-end Mortgage life cycle process using influx tool.
• Managed scope, effort /cost, schedule, and quality, while continuously identifying and mitigating underlying risks.
• Assisted in development of Plan for new technology and process improvements.
• Translated business requirement into Technical requirements and system specifications.
• Team player by proactively assisting other colleagues when needed as well as actively participating and contributing during Team meetings. Participate in the process to develop action plans to improve the employee engagement process within the team.

Environment: Windows XP/2000, MS Visio, MS Outlook, MS Excel, iRISE, Word, PowerPoint, QC, SharePoint, Rational tools, UML, SQL.

Confidential, McLean, VA

Business Analyst

Responsibilities:

• Interviewed business experts to elicit key information regarding processes and congruence with company policies.
• Performed data analysis for the a single sign-on server for all employee related data and embedded three applications into one which has a user base of 37K employees.
• Retrieved data from various data sources to consolidate HR data into a single sign on using SQL coding.
• Worked extensively to write use cases and functional requirement case diagrams, activity diagrams, sequence diagrams, state diagrams based on UML methodology and business process flow diagrams using MS Visio.
• Interacted with the Business Users, Stakeholders and work with Focus group to identify business system needs, obtain sign-off on the Business Requirement documents for Online Banking.
• Working in entire lifecycle of a product from its conception through design and development in Online Banking.
• Involve in Risk Analysis & Risk Management for creating and implementing documentation for technical team by supporting and also Designs systems and programs to meet complex business needs.
• Facilitated requirement gathering sessions (JAD) with the business team and stakeholders to collect the business standards, security and service level requirements.
• Worked on Change Control Testing and documentation.
• Defined the workflow for the testing process in the complete software development life cycle.
• Good understanding of Waterfall and AGILE methodology.
• Developed Use Cases using industry standard UML notation to analyze the business from the user perspective.
• Created Use Case and Functional Specification Document to track approved changes to the system.
• Performed SQL query on databases using SQL server.
• Participated in various stages of data mapping and requirement analysis for project needs.
• Work closely with the technical teams in and in to ensure that they have a clear understanding of requirements and support them throughout the development process.
• Coordinate with QA team to translate requirements into test plans and tests scripts while overlooking the testing techniques applied.
• Assisted the testing team in creating User Acceptance Test Plan based on business users requirements and reviewed Test Plan templates.
• Experienced in preparing and documenting the User Acceptance Testing (UAT) Test cases and conduction the testing to gain confidence on the application.
• Worked closely with the development team to analyze and troubleshoot bugs.

Environment: MS Visio, MS Project, Agile, MS SharePoint, MS Access, MS Excel, MS Word, MS PowerPoint, Testing Tools, Java, MS SQL

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Participate for the creation of Business Process Workflow Diagrams with Stakeholders.
• Involved throughout the business solution Development Life Cycle (SDLC).
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Extensive experience in gathering Business and Functional Specification Document (FSD).
• Helping in creating Use cases to end users in clearly understanding about loan processing and claim approval.
• Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements for the new enhancements.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business requirement Document (BRD) of Mortgage application.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Participated in team meetings to improve overall implementation process.
• Played a key role in planning, testing, and implementing system enhancement requests.
• Involved in using bug tracking tools like quality center combining a clean, fast interface for capturing and organizing issues with customizable workflows.
• Work with the application support team to ensure that critical applications are stable for the business users.
• Conceptualized primary process flow diagrams using Microsoft Visio.
• Assisted the testing team in creating User Acceptance Test Plan based on business users requirements and reviewed Test Plan templates.
• Conducted highly interactive JAD sessions with project’s stakeholders such as business users, QA analysts, and project management team, identifying and resolving issues.
• Actively participated in user for User Acceptance Testing with business users
• Adopt Rational Unified Process (RUP) methodology with emphasis on its best practices for iterative and incremental development.
• Planned all the RUP iterations and documented the artifacts throughout various phases. Conduct analyses of Business requirements and System specifications.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system p.
• Helped identifying reports for decision support system and interacted with database designers and architect for gathering the requirements for reporting.
• Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for the project.

Environment: UML, RUP, Outlook, MS Office, MS Project, MS Visio, Clear Quest, Rational ClearCase, SQL Server

Confidential, McLean, VA

Business Analyst

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project Scope and SDLC methodology.
• Worked with development managers to translate the business requirements into functional requirements (FRD) and non-functional requirements.
• Created use case scenarios and documented work flow & business processes.
• Analyzed business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML models thus defining the Data Process Models.
• Conducted business and data analysis and developed the activity diagrams, sequence diagrams, and created use cases using UML and AGILE methodology.
• Performed GAP analysis to identify enhancements to the existing system.
• Supported the assigned project manager with creating detailed project plans, scheduling and tracking project timelines
• Gathered Business Requirement, after conducting JAD session with business User & other Stakeholder.
• Created the Functional Test plans, Regression Test plans Integration Test plans and User Acceptance Test plans.
• Effectively coordinated with the development team while creating the Technical Design Documents.
• Effectively monitored the Defect Tracking process in the functional, integration and regression test phases of the project.
• Anchored the project integration meetings to identify possible bottlenecks during the integration phase.
• Established the scope of reporting functionality of the project, and worked with developers to provide business reports to the strategic advisory panel.
• Performed manual tests as part of the Integration and User Acceptance Testing.

Environment: Windows, HTML, Rational Rose, Rational Requisite Pro, SQL, MS-Project, MS-Office.