SUMMARY

• 5 years extensive experience in business analysis, and quality assurance in multiple domains.
• Experience in Business analysis in Health Care, Law Enforcement, Telecom, and FMCG & PUBLISHING domains for.Net. JAVA and ERP platforms.
• Sound experience in requirements gathering and converting/classifying them into Business Requirements, Functional Requirements and Technical Requirements thereby supporting test strategies/plans, test scenarios and test cases creation.
• Proactive contributor to pre - sales activities namely RFP and RFI responses
• Involved with working on ERP front-end forms and reports as well as on Oracle databases.
• Hands-on experience with SQL queries using RDBMStools.
• In-depth knowledge of CRM functional modules such as Customer, Organization, Opportunity, Quoting & Order Management.
• Robust experience of CRM frameworks and knowledge of overall CRM strategy and architecture.
• Sound experience in handling multiple integrations with feasibility, billing and order management systems.
• Sound experience of complete SDLC involving Requirement gathering, designing, strategizing, documentation, execution, testing and post go-live support.
• Participated in test planning, coordination and resource estimation for the project.
• Prepared and managed test schedule, resources and project’s release schedule.
• Proposed testing best practices across clients to strengthen testing methodology.
• Proficient in implementing quality assurance checks using industry standard tools like HP Quality Centre/ALM.
• Involved in developing business models using Visio and UI prototypes using Pencil (Freeware)
• Experience working inWaterfall, Agile(SCRUM) and RUP methodologies. Proficient in conducting weekly SCRUM meetings.
• Testing Expertise at all stages of STLC. Experienced in unit, functional, performance and regression, and training users for user acceptancetesting.
• Precise multilingual (English & French)communication and efficient leadershipand presentations skills.
• Established and maintained productive working relationship with management, clients and team members.
• Ability to multi-task and adapt quickly to changes while maintaining urgency in completing assigned tasks.
• Management Education from one of the top academic institutions in India- IIM, Lucknow. Passed the entrance examination with a 99.95%ile score.

TECHNICAL SKILLS

Business Modelling Tools: SPSS, SAS

Business Analysis Methodologies: Rational Unified Process, Agile & Waterfall

ERP Tools: Oracle CRM

Test Management tools: HP ALM/Quality Center, MS Visio

Databases: MS SQL Server 2000, MS Access, Oracle

Language: SQL, C, J2EE

Application Programs: MS Project, MS Office, MS PowerPoint

Modeling/Prototyping: MS Visio, Pencil (UI Prototyping Freeware)

Operating Systems: Microsoft Windows 7,XP/NT/2000

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Currently developing the complex design document for the five master indices (name, organization, location, property and vehicle), which connects the police agencies’ RMS and CAD system to provide complete criminal history of a person, location, organization, property or vehicle.
• Leading the requirement gathering sessions withthe first-time users for the Master Indices.
• Conducted competitor products’ review to analyze the thoroughness of requirements.
• Prepared 45 high-level use cases and 20 UI prototypes for the 5 Master Indices.
• Coordinated with architects to develop the system architecture and modify/tweak the solution.
• Reviewed & Analyzed Business Requirement Documents
• Created intuitive process flow diagrams for non-technical users.
• Conducted weekly status meetings along with internal stakeholders and clients.
• Conducted internal and client presentations to explain workflows and capture dynamic requirement changes.

Confidential

Business Analyst

Responsibilities:

• Conducted requirement-gathering sessions for the Investigation Management product to be used by Law Enforcement officers, using the Prescription Monitoring Product.
• Conducted presentations to explain workflows, capture dynamic requirement changes and interfaced to capture change requests.
• Coordinated between developers and the management in the end-to-end SDLC to ensure smooth delivery of the product.
• Led QA activities and conducted smoke testing, regression testing and functional black box testing for various modules of the program.
• Led Client User training and conducted “train the trainers” sessions for UAT. Managed issue resolution, escalation & disputes.
• Lead the post implementation process to hand over the project for support issue resolution to the support team.

Confidential

Business Analyst / Associate Consultant

Responsibilities:

• Conducted Kickoff meetings with business owners, stakeholders as part of the requirements gathering process.
• Review &Analysis of Business Requirement Documents, preparing Requirement Traceability Matrix.
• Prepared Test Cases and Test Scripts based on Business Requirement Document.
• Created process flow diagrams.
• Making configurations to Oracle CRM module to meet client requirements
• Guiding, facilitating and supervising technical team for customer development on the Oracle CRM module to meet the client’s requirements.
• Raised defects and coordinated with the development team and made sure the bugs were fixed on time.
• Facilitating integration with Oracle OSM, Feasibility & Billing Systems with 3 other organizations.
• Conducted daily status meetings and prepared MoM on a daily basis.
• Client Presentation, User training, conducting UAT & QAT, issue resolution, escalation & dispute management.
• Conducted client presentations to explain workflows, capture dynamic requirement changes and interfaced to capture change requests.
• Conducted training session to explain workflows to QA teams and users.
• Trained Technical analysts on the process work flow of the various products
• Lead the post implementation process to hand over the project for maintenance to the AMS team.

Confidential

Business Analyst

Responsibilities:

• Conducted requirement gathering sessions with client, and reviewed & analyzed business requirements to generate requirement traceability matrix.
• Interfaced with the project manager and offshore development team through different stages of the project.
• Performed in-depth analysis to determined Business/Functional Requirements. Created vision, scope and use case documents.
• Created process flow diagrams.
• Conducted train the trainer sessions for the end users.
• Conducted hand over sessions to train maintenance teams on the process flows.

Confidential

Marketing Business Analyst

Responsibilities:

• Conducted requirement-gathering sessions to understand requirements from Confidential Management and explain the same to design agencies.
• Logically grouped various mechanics into separate categories according to their income levels and service categories
• Conducted primary research to determine categories of mechanics.
• Created process flow diagrams.
• Generated concrete numeric research results using SPSS.
• Designed program workflow after extensive requirements gathering sessions with stakeholders including mechanics and Confidential management.
• Interfaced with multiple organizations for creating program design and front end of the program.
• Conducted internal status call meeting every alternate day so as to identify any risks involved and ensure that the project timelines are met.
• Tested the user response to the program in actual market scenario and highlighted risks and benefits of the program.
• Conducted concept testing sessions with mechanics and stake holders
• Captured and documented Non- Functional Requirements of the program.
• Conducted break even and profitability analysis of the program by Excel Modelling
• Analyzed financials to determine operating expenses of the program and created and an AS-IS and TO-BE financial model for incorporation of the Influencer Marketing Program.

Confidential

Systems Engineer

Responsibilities:

• Participated in the complete Waterfall model SDLC and assisted in smooth project completion.
• Participated in requirements gathering sessions and aided in creating AS-IS and TO-BE processes for the client.
• Prepared Test Cases and Test Scripts based on Business Requirement Document.
• Single handedly Developed one of the three critical modules for the program on J2EE platform
• Conducted Unit Testing of the module and assisted in SIT
• Worked in the global development model and conducted off shore deployment
• Remotely trained clients and assisted in UAT
• Created process documents for smooth hand over to maintenance team.