SUMMARY

• 8+ years of extensive experience as a Business System Analyst in JAD sessions, face to face requirements gathering wif subject matter experts (SME) and end users to translate all requirements into use cases and development artifacts.
• Currently working as Business Analyst for US Property and Casualty Insurance projects.
• Strong understanding of teh business process, Definition of teh Scope of teh Project, User and system requirements, and implementation to functional and technical specifications.
• Strong Business Analysis Skills including In depth noledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical noledge of Rational Unified Process (RUP).
• Expert in commercial Property and Casualty and Personal Lines Insurance and Underwriting experience
• Expertise in understanding and supporting teh client wif project planning, project definition, requirements definition, analysis, design, testing, system documentation and user training.
• Proficient wif Rational Rose/MS Visio/Enterprise Architect in creating detailed Use - Case Models and Sequence Diagrams.
• In-depth noledge of creating Use cases, activity, Sequence diagrams to extract business process flows and workflows, theirby halping development and quality assurance.
• Strong business domain noledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Underwriting, Receivables and Payments, across different lines of business.
• Experienced in implementing RUP, Waterfall, Agile, Scrum and Extreme Programming methodology.
• Expertise in teh entire project life cycle from requirement analysis to implementation according to client and customer satisfaction for all development and enhancement projects.
• Excellent interpersonal skills for coordinating wif various technical and managerial teams at all levels.
• Strong experience in developing appropriate test scenarios and test cases to validate teh business and functional requirements for SIT/UAT tests.
• Knowledge in core java and noledge of technologies like, Servlets, web services and web logic application server.
• Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled wif excellent communication and interpersonal skills.
• Excellent track record for meeting deadlines and submitting deliverables on time and expert at managing multiple projects simultaneously.
• Has exposure in educating internal customers on business systems and procedures and working wif other analysts and QA team to set priorities and schedules.
• Well versed in different management scenarios like change Control, Quality Assurance, Defect Tracking, System Integration and Scheduling.

TECHNICAL SKILLS

Software/Environment: MS Visio, MS Project, Rational Product Suite, Rational Rose, RequisitePro, ClearQuest, HP ExStream, Windows, MS-DOS, Dream Weaver, Adobe Photoshop, Flash, Business Objects, XML, UML, HTML, Access, Microsoft Word, Power Point, Excel, Outlook, PSP Studio, Word Perfect

PROFESSIONAL EXPERIENCE

Confidential, NY

Sr. Business System Analyst

Responsibilities:

• Extensive experience in gatheringbusinessand application requirements,businessprocesses, identifying risks, impact analysis, UML modeling, sequence and activity diagrams using Rational Rose and Microsoft Visio.
• Utilized best practice requirements-gathering techniques to elicit, analyze and document requirements
• Performed gap and impact analysis between current and desired state.
• Created best-practice requirements deliverables, such as use cases, system process flows and context diagrams
• Review RFP responses and estimates from multiple vendors offering Policy Administration system (PAS), Claims & Billing modules in supportofaccounting, claims and underwriting departments
• Able to lead and facilitatebusinessprocess mapping and usebusinessprocesses as a starting point to perform GAP analysis
• Worked extensivelywifthe end users team in understanding thebusinessrules and writing requirement specs, technical specs and mapping documents from staging to data mart, cubes and reporting needs to teh end user community which includes underwriting, claims, finance, technical accounting, reinsurance and actuarial departments.
• Investigating and resolving data issues across platforms and applications, including discrepanciesofdefinition, format and function.
• Created wire frames, process maps, visual specification, and dataflow models to describe intended user experience.
• These specifications included UML-based use case models and activity diagrams, and usability analysis/user interface specification including wireframes and usability analysis.
• Documented and tracked all product defectswifuseofSQL (reporting).
• Writing Complex SQL queries and optimizing SQL Queries
• Advisedbusinesspartners on teh technical implicationsofbusinessrequirements.
• Defined and applied standards and quality criteria to ensure consistency and a full audit trailofwork.
• Workedwifteam members to ensurebusinessand functional requirements are well understood and documented.
• Collaborated closelywifIT developers and quality assurance staff to ensure dat requirements are clearly defined and understood, and supported by solution outputs.
• Reviewed and signed off on technical designs and their ability to meetbusinessneeds.
• Conducted and participated in walkthroughs to generate consensus, maintaining quality and resolve issues among different stakeholders in teh SDLC.
• Prepared teh requirements traceability matrix to ensure dat all thebusinessrequirements are traced to system requirements and all system requirements are traced to one or more test cases

Environment: MS Office (Microsoft Word, Excel, Access, PowerPoint and Visio ), Mainframe, UML, Rational Rose,Guidewire, Rational Req Pro, RUP, WinRunnerCli

Confidential, Washington, DC

Business System Analyst

Responsibilities:

• Worked closely wif teh loan officers (SMEs) to obtain a detailed noledge of teh loan life cycle process, risk analysis etc;
• Wrote Business Cases for teh Stakeholders to understand teh functioning of teh new Underwriting System.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for companys reinsurance broker.
• Prepared graphical depictions of Use Cases, Business process diagrams, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Creating, Process Flow Diagram, Context Diagram and Activity diagrams using UML.
• Extensively involved in teh modeling and development of Oracle Data Warehousing System.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote Test Cases in Mercury Quality center dat would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Responsible for creating test plans, UML diagrams, flowcharts, and screen mock-ups and systems requirements specifications.
• Manually tested and GTS modules using Quality Center.
• Wrote Test plan and Test cases for teh Integration testing and system testing.
• Queried database using SQL for backend testing
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Served as a resource for analytical services utilizing SQL Server, TOAD/Oracle, and SQL Developer.
• Developed and maintained teh project plan using MS Project
• Rational ClearCase was used to manage all teh changes and change requests in teh projects. Worked wif QA team wif teh aid of ClearQuest for teh bug tracking and Mercury Test Director for Test Case Management.
• Designed and implemented SQL queries for QA testing;
• Prepared user manual and performed user acceptance testing;
• Played a key role in teh planning and testing teh system enhancements and conversions

Environment: MS office, Rational Rose, Rational Requisite Pro, ClearCase, UML, Mainframe, Agile, Rational Suite, MS Visio, MS Project.

Confidential, Novato, CA

Business System Analyst

Responsibilities:

• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and tan documented them in a format dat can be reviewed and understood by both business people and technical people
• Developed teh Requirements Traceability Matrix and defined teh input requirements to document teh Business Requirements Specifications.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked on UAT testing and took signoff from teh Commercial line of Property & Casualty business users.
• Used Waterfall & RUP methodology to analyze and translate business requirements into system specifications, communicating wif teh business on broader scale and wif an in-depth view too.
• Implemented teh Rational Unified Process (RUP) of Software development wif active involvement in defining teh iterations through teh entire process.
• Planned, directed, and managed designated projects for teh Property & Casualty application.
• Actively involved in Underwriting teh rules for teh Property & Casualty Insurances
• Prepared Business Process Models dat includes modeling of all teh activities of teh business from teh conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Created UML diagrams Use Cases Diagrams, Activity Diagrams, Sequence Diagrams thus defining teh Business Process Model
• Prepared logical data models containing set of diagrams and supporting documents containing teh essential business elements, detailed definitions, and descriptions of teh relationships between teh data elements for teh analysis and documentation of business data requirements. Created teh SQL scripts for demonstrating teh prototypes and for verifying teh result sets. Validated teh test data in DB2 tables on Mainframes and on Teradata using SQL queries. Used Test Director
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio. Used Castor to create objects from XML documents. Involved in Logical & Physical Data Modelling.
• Gathering User Requirements by interacting wif stakeholders, management, development personnel to get a better understanding of teh Business Process
• Conducted walkthrough and formal meetings wif teh stakeholders on regular basis in teh development of teh Business Requirements and Functional Specification documentation
• Provided clear and concise documentation regarding requirements management plans, functional requirements, supplemental requirements, test plans and test cases.
• Created test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of teh application.
• Assisted teh QA team in reviewing test cases, test plans and tested teh final application for usability testing to verify whether all teh user requirements were catered to by teh application.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using teh UML methodologies.
• Coordinated work plans between project manager and client using MS Project.
• Involved in making Use Case Diagrams, Activity Diagrams, and using analysis and design models tools like MS Visio, Rational Rose through RUP, Agile and Waterfall Model
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Identified defects and generated defect reports using Quality Center’s Defect Module.

Environment: MS Access, Excel, MS Outlook, RUP, UML, SDLC, MS Office, Mainframe, Agile, MS Project, MS Visio, SQL, Project Management.

Confidential, Washington, DC

Business System Analyst

Responsibilities:

• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked as a Commercial line of Property and Casualty Expert for interface to Insurer Business Partner on all facets of system design.
• Serve as Property & Casualty Insurance SME, addressing various Insurance industry issues as they arise and teh point person for teh development and adoption of teh ACORD xml standards.
• Developed a file of ACORD Forms used as teh standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Established a business analysis methodology around teh RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Responsible for creating business work flows and processes and creating management reports based on teh business rules and teh business case analysis
• Acted as primary liaison between teh client departments and teh Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Involved in detailing project mission, Data Process Flow Diagrams and timelines. Prepared Business Requirement Documents (BRD’s) after teh collection of Functional Requirements from System Users dat provided appropriate scope of work for technical team to develop prototype and overall system.
• Provided key initiatives in working wif users in defining project and system requirements. Provided inputs in teh strategic development of detailed project plans, work assignments, target dates etc.
• Developed Use case stories, business flow diagrams, Activity/State diagrams and Sequence diagrams so dat developers and other stakeholders can understand teh business process.
• Created and maintained complete development plans dat included functional specifications, requirements engineering, Use case modeling, risk assessment and mitigation, internal and external workflow.
• Used MS power point presentations for conduction JAD sessions wif teh stakeholders. Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML

Environment: Windows, SQL, Mercury Quality Center, RUP, UML, MS Visio, MS Project, MS Office.

Confidential, Warren, NJ

Business Analyst

Responsibilities

• Responsible for defining teh scope of teh project, gatheringbusinessrequirements, performing GAP analysis and documenting them.
• Worked wif teh Release Manager in defining scope and planning releases.
• Held regular meetings wif teh system architects, developers, database developers, quality testers during teh entire project to assure dat teh critical as well as teh minute details of teh project were discussed and issues were resolved beforehand
• Participated in meetings wif Developers, Project Managers and QualityAnalyststo discussbusinessrequirements, test planning, resource utilization, and defect tracking.
• Involved in conducting Joint Application Development (JAD) sessions for gathering teh requirement.
• Understanding and articulatingbusinessrequirements from user interviews and tan convert teh requirements into technical specifications.
• AnalyzedBusinessRequirements and createdBusinessModels using MS Visio.
• Identified test execution method: Manual/Automated. Read and Understood Test Cases and identified teh frequent functions.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Worked closely wif teh UI team to model teh screens, which met user, defined requirements and also company standards.
• Involved in developing teh test strategy.
• Full understanding of Unified Modeling Language (UML) and SDLC models like Rational Unified Process (RUP), Waterfall, Prototyping and Agile.
• After successful development and testing of teh product, participated in product release and deployment to end-user.specification (FRS) documents as per teh business requirements and process flow.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data wifin teh db2 database.
• Created Business Intelligence reporting for better understanding of business process and data.
• Assisted System Architects and Quality Assurance Analysts in creation of various tests by using Quality center.
• Assured dat all artifacts are in compliance wif corporate SDLC policies and guidelines.
• Assisted in deletion of defects and bugs, in order to meet specific requirements and deadlines for successful execution of teh project.

  Environment: RUP, Rational Rose, MS Project, MS Excel, MS Visio,Agile,Waterfall, Win 2000,SharePoint, Power Point, SQL,Ms Word