SUMMARY

• Accomplished professional with hands-on experience in Healthcare Information Technology Operations succeeding in fast paced and diverse environment. Proactive with total commitment to streamlined operations, process improvement and controlling costs.
• Strong analytical skills with ability to identify improvement opportunities, evaluate options, and develop solutions. Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and build project and strategic plans.
• Perceptive and known for being energetic, resourceful, creative, and flexible in style. Excellent verbal and written communication skills strong interpersonal, collaboration, influencing and listening skills. Ability to establish and maintain effective working relationships with strong commitment to teamwork.

PROFESSIONAL SUMMARY

Demonstrated experience in Healthcare Information Technology IT Service Delivery as technical lead for an Asset management program covering multiple geographical locations. Annual operating budget of 143.6 million dedicated to supporting 21,000 personal computers, 1,750 servers, and supporting peripheral assets enclosures, racks, switches, controllers, access points, etc . Knowledge of IT Asset lifecycle including acquisition, deployment, repair, upgrading and retirement processes from business, industry, and governing perspectives. Work in a coordinated effort with cross functional teams to ensure lifecycle of technology assets are optimally managed in a controlled and cost effective fashion. Involved with large scale projects including the rollout of an Electronic Medical Records program and the replacement/upgrade of hardware and software from Windows XP to Windows 7.

PROFESSIONAL EXPERIENCE

Business Analytical

• Reduce IT hardware and software costs by an average of 15 . Analyze comparative total cost, recommend direction and identify cost savings to improve negotiating position with vendors. Assist in budgeting process by providing intelligence on asset purchases and inventories to identify hardware and software needs. Provide analytical reports on purchases, inventory, use and deployment rates forecast break/fix and refresh rates through report dashboards.
• Define standard operating procedures SOP and flowcharts for the receipt, allocation/reallocation, and retirement of assets. Investigate non conformities and change or report accordingly. Accountable for reconciliation of deliverables hardware, software, services and maintenance for all IT purchases.
• Liaison with multiple cross functional teams and professional levels gathering/providing data analytics and reports technical configurations/specifications, gap analysis, budget and financial reports, and scheduling or logistical communications.
• Maintain visible audit trail of hardware assets lead regular reviews of processes and physical inventories in preparation of bi annual internal audit of IT assets. Act as point person and liaison for external audit requests.
• Centralize IT purchasing and invoicing standardizing processes and procedures for 25,000 users of IT deliverables. Track measurable results through key process indicators KPIs reports time of order to time of delivery, number of invoices on non-received orders, etc.
• Improve productivity, maximize Return on Investment ROI , and minimize Total Cost of Ownership TCO through product standardization and asset lifecycle tracking. Increase ROI/TCO through FIFO principles, manage RMA incidents efficiently, and strong communication/education practices.
• Perform internal audits of software use, install/purchase gap analysis, and provide recommendations to leadership. Develop licensing harvesting process to maximize software applications to maximum. Achieved 500,000 annual corporate savings.
• Created document management process and workflow of all software related records in consistent and access controlled centralized location.
• Agent of accountability and change acting as influencer by mass open communications and leading regular team meetings.
• Manage software asset and license management documentation to ensure compliance with obligations of vendor licensing agreements, regulatory requirements, and corporate policies as they pertain to IT software assets.

Planning Skills:

• Initiate vendor contact and collaborate procurement activities Request for Proposal/Quote RFP/RFQ process management, vendor negotiations, supplier and Statement of Work SOW contracting. Developed vendor performance management process and scorecard of specific spend categories based on industry best practices and ITIL guidelines
• Manage physical IT inventory control of stockrooms 200,000 equipment. Define and maintain stock levels and reorder points, ensure effective controls are in place to safeguard assets and meet the needs of the customer in a timely and efficient manner.
• Define requirements, policies and procedures for IT asset acquisition, reallocation and disposal. Educate stakeholders to ensure lifecycle of technology assets met organization and regulatory requirements HIPPA, Meaningful use and mitigate risk in support of business needs and goals.
• Track contracts warranties, statements of work, licensing agreements, etc and engage stakeholders for timely renewals or negotiation of terms and conditions.

Needs/Requirements Skills:

• Cultivate positive relationships, experienced in assessing needs and building confidence.
• Good presentation skills, and ability to communicate technical details with various audiences, including end users, managers, and members of the IT team.
• Self-starter with leadership skills in order to take charge of or facilitate requirement-gathering sessions.
• Coordinate with Business units, IT Service Groups, Supply Chain Management, Accounts Payable, Finance, and vendors to identify needs, develop plan of procurement, receipt/logistics of deliverables, invoice processing, reconcile of charges and contractual obligations.
• Gather data, complete analysis and report specifications of IT hardware and software information generate data models for cost, inventories, contracted services and warranties, service/operation level agreements SLAs/OLAs delivery options and use case scenarios.
• Support operational oversight of IT service contracts assuring that vendors meet contractual obligations deliver required equipment, services and support within terms of agreements .

WORK HISTORY

Confidential

Information Technology - Asset Management/Senior IT Equipment Services Coordinator

Confidential

Information Technology - Service Delivery/IT Asset Coordinator

Support Clinical Trials Office operations. Collect patient data and regulatory documents for multiple studies researching, opening, maintaining and closing for submission and review by any Regulatory Authorities. Subject matter expert and lead in implementation of clinical trials electronic medical records EMR .

Confidential

Training Manager of yearling horses for Standardbred harness racing breeding farm prepping 70 horses for annual sales. Manage yearly project to accomplish goals established by breeders and owners. Supervise and train average 10 personal, set schedules, mitigate risk, monitor and control inventory, oversight of vendors, and provided outstanding customer service.