PROFESSIONAL SUMMARY

Accomplished, senior-level IT professional, skilled in various facets of applications system development including Business Analysis, Project/Team Leadership, Quality Assurance, Quality Testing, and User Training. Analytical thinker with an acute attention to detail and exceptional problem solving abilities. Experienced in a variety of SDLC methodologies Waterfall, Agile, etc. , creating and clarifying requirements Business, Function, Technical and establishing a quality strategy/testing methodology in support of a product development lifecycle that includes the integration of new technology with legacy systems. Demonstrated ability to manage multiple priorities and coordinate resources in a fast-paced environment without compromising delivery timelines of a quality product.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Consultant/Business Analyst

• Team member of Shared Technology Services supporting the Cyber Security Data Warehouse, the PIRA application, and a variety of special projects
• Facilitated cross-departmental Requirements gathering meetings, Weekly status meetings with Business Owners, Development review sessions, and various other fact-finding meetings
• Maintained a Product backlog of the Business User requirements and priorities for planning future release.
• Developed detailed User Stories, process flows and other formal Requirements documentation utilizing a variety of methods while working with the business owners and development staff
• Developed testing documentation and executed test cases to ensure the release of a quality product
• Supported the Business Owners UAT activities, coordinated defect analysis and resolution, and provided training on new functionality
• Participated in many development design sessions
• Developed a template for wide-spread Communications to Business and Technical staff
• Held the role of the Product Owner while acting as the liaison between the Business Owners and the Technical team members engineers, architects and development staff
• Utilized the JIRA tool for tracking release content, development activity and release progress
• Utilized project management skills working with Business owners and Development staff while planning release content. Also, worked closely with the Project Management assigned to each project
• Provided support during Production deployments with focus on testing/validation.
• Trained junior-level Business Analyst

Confidential

Sr. Consultant/Business Analyst

• Team member of Change Management - implementing an automated and streamlined system for the Commercial Lending process and engaging business user participation
• Provided BA user testing support for 4 business departments during UAT iteration releases agile methodology for a new commercial lending system Wealth Mgmt origination , Compliance, Anti-Money Laundering, Legal
• Created project planning tasks and tracked progress MS Project , workflow process diagrams. PowerPoint presentations, etc.
• Provided weekly status reporting to project management and business teams
• Analyzed current Design documents and screen mockups to assist business with creating business/test scenario requirements
• Developed templates for unified team approach
• Facilitated business/team meetings via face to face, conference calls and Sametime meetings , record minutes and action items.
• Developed User test cases based on design and testing requirements - stored in ALM HP Application Lifecycle Management
• Tracked testing progress test lab and report defects in ALM tool
• Prepared and distributed feedback, lessons learned documentation after each iteration release completion

Confidential

Business Analyst

• Participated in Home Lending initiative team for identification and analysis of User Developed Business Applications UDBAs to determine location and to identify risk control operations
• Identified potential risks resulting from internal audits and reviewed applications developed by business users within Servicing and Default lines of business
• Assisted in reviewing current Chase technology to determine technology vs. business ownership recommendations tasks included project management planning, tracking, communication and status reporting in addition to the analysis activities

Confidential

Business Analyst

• Acquired knowledge of business process, portal systems, and web part development functionality
• Functioned as a team member while offering various support roles BA/QA on the portal team and utilized a customized version of Agile methodology practices
• Assisted with Microsoft Team Foundation Server and Visual Studio 2010 Work Item template design and defined requirements for Visual Studio 2010 Project Management Dashboard reporting and tracking
• Utilized Microsoft Test Manager 2010 to record, execute test cases, create bugs, etc.
• Created process workflow for Work Item tasks from an initial requirement creation through implementation
• Documented basic functionality for verification of standard department web page creation
• Provided a support role for VS 2010 work item management
• Reviewed/Updated/Simplified existing processes or system documentation upon request
• Utilized Visual Studio 2008 Visual Studio 2010 to develop test scripts manual and automated for the functionality verification of various systems
• Provided support in verification of Kiosk applications i.e. Imprivata
• Executed and documented results of test scripts in the various test environments prior to scheduled Release implementations and participated in meetings for Apex Project, gathering User Requirements and Data Requirements, creating process flows and IS Technical Requirements document

Confidential

Functional Business Analyst

• Confidential Mutual Conversion upgrade project, Duplicate Account Elimination, MHA Liens, Data Masking
• Reviewed requirements and functional documents
• Created and/or updated functional design, write test plans and test scripts
• Utilized HP Quality Center to record requirements and link developed test cases, execute tests and report defects
• Utilized SQL/TOAD queries to validate data/updates
• Coordinated defect resolution activity with the development team
• Provided Line of Business user support/training and conducted User training via Sametime web conferences
• Created system documentation and store on SharePoint
• Supported Production Application release implementations - validate software
• Provided Production 'On Call' BA support for reported issues Peregrine Reporting System
• Revised the Production Support guidelines for the IT team
• Developed the On Call Support Schedule developers/business analysts
• Updated/Created the InfoSource ProdCall pages for JPM Chase's Online Production support information

Confidential

Confidential

Functional System Analyst Project Testing Coordinator

• Meter Data Management Pilot Project
• Assisted with clarification of Business Requirements to ensure testability for Release 1 and 2
• Requested Change Control thru Project Management staff for modified requirements
• Trained new team members on construction and design of a test case and the testing process and on Quality Center Test Plan and Test Lab
• Mentored Business Unit thru test case development, execution and defect reporting
• Facilitated data mapping activity for testing the data conversion data sync process
• Implemented HP Quality Center into the testing approach for project
• Designed and produced Quality Center reports/graphs
• Established goals and milestones for the Business Unit testing team and monitored project management
• Coordinated with QA department to develop a Testing plan and Testing schedule and identified risks
• Provided estimates for testing development and execution tasks
• Participated in the daily Defect Review meetings with in-house and external development staff

Confidential

Lead Test Analyst

• Pilot project implementing Web Portal functionality for the Surety Line Card Bond Claims Department
• Directed project team integration and system testing activity
• Trained new team members on construction and design of a test case and the testing process
• Wrote System test plan noting the number of iterations planned - including entry and exit acceptance criteria
• Designed test cases/sets utilizing the Mercury Quality Center
• Recorded defects and planned testing schedule and timelines
• Defined test environment
• Reviewed/examined XML data and code for correctness with the data conversion
• Created progress status reports for project management
• Facilitated daily project team and management defect meetings with in house staff and 3rd party vendor
• Assisted with clarifying requirements and updated in Rational RequisitePro tool
• Assisted development with clarification of data conversion mapping and validation
• Utilized Anthill Pro for compiling and migrating software into the system testing environment

Confidential

Consulting Services Assignments

Confidential

Senior Member of Quality Management Team and IM Support Team

• Lead Test Analyst Developed QA testing strategies for certification testing, preparation of test scripts, document testing activities evaluating impact and risk, record and report defects, prepare progress reports and assist in User Training. Participated in evaluation of C.O.T.S testing tools, workflow and reporting tools. A selected compilation of project testing assignment participation:
• Oracle ERP system utilizing AIM methodology for Accounting to Financial Reporting data conversion to the new Oracle foundation was the initial activity
• Business Intelligence/Data Warehouse new architecture with data extracts and data transfer from ERP system to Staging tables on to the reporting Data Mart s Oracle
• Material Release System 3rd party developed re-platform to a web-based Internet/Intranet system to increase time to market of steel product Java
• PLWD reduced material loss yearly company savings of 1 million Visual Basic
• Critical Change Control legacy system mainframe upgrade data and program conversions
• Sales Logix Customer Call Reporting integration with legacy system
• Process Development Defined the Change Management Process developed guidelines and processes to minimize impact and reduce risk to Production environment through a structured review and approval process. Assisted in facilitating weekly meetings comprised of 25-30 IT Staff Business staff
• Testing Framework Composed the improvement of the testing approach introducing a quality approach that integrated verification and validation activities into the software development process.
• Project Audits Assisted with determining skipped processes activity, defined processes for quality key checkpoints to be followed, facilitated meetings to identify Critical Success Factors Lessons Learned.

Confidential

Senior Member of Quality Assurance/Training Unit

Assisted in developing the Quality Assurance and Quality Testing organization to implement new System Development Life Cycle standard processes and documentation utilizing JAVA and Object Oriented Analysis and Design, reviewed/updated existing standards and established a centralized repository.

Confidential

Assisted team with in-house developed web system with Spectra/Cold Fusion. Provided quality assurance, quality system/certification testing and human factors/usability testing.

Confidential

Senior Member of the Production Support Group Testing

• Tested and certified software prior to production implementation.
• Developed system test plans and test cases/scenarios based on review of the User Requirements and System Design. Provided end usersupport and training.
• Provided written documentation of issues and research for possible resolutions,which included reports to various levels of Management.

Confidential

Test Lead

Focused activities were for the online/batch systems with development of a test plan, miscellaneous tracking documents, QA review and coordination of merges with production updates, tracking issues and resolution, etc.

Confidential

Senior Database Analyst

• Tracked all modifications to the production databases, facilitated weekly database review board meetings all development system DBAs for approvals of new schema submittals and/or modifications of existing databases.
• Established the DB standards, reviewed SQL scripts. Coordinated development, testing and production migration schedules with communication to all impacted IM departments.

Confidential

Software Quality Engineer/ Product Assurance Liaison in the Product Assurance Group

Testing and User support for miscellaneous Telephony systems.

Project Manager/Business Analyst

• Coordinated the development activities - impacting 15 internal systems- through implementation. Responsibilities included: Business requirements definition, Interdepartmental facilitation, Code/logic walkthroughs, Mock
• Production environment setup, QA testing, Data conversions/verification, UAT coordination, Problem Tracking and resolution, Production migration, Status reporting to management.

TECHNICAL SUMMARY OF SKILLS

• Hardware/Operating Systems: HP/UNIX, DEC/VAX, CYBER, IBM, Microsoft Windows/Office, OS2, VMS, Novell
• Databases: ORACLE, DB2, IMS, BASIS, BASIS DM
• GUIs and Languages: SQL Plus, COBOL, SQR, Microfocus COBOL, MUMPS, PowerBuilder, Crystal Reports, JAVA/JAVA Script, C , VREXX, Visual Basic, PL/SQL, JCL
• Other Tools: Agile/SCRUM Methodology, ULTIMUS, COGNOS, JIRA, QA Track Record, PVCS, CA-Verify, AML - Quality Center, ReqPro, AntHill, Mercury Silk Test Products, SQA, Changeman, FILEAID Compare, FORECROSS, FILEAID Data Ager, Netscape, Internet Explorer, Outlook, Peregrine, TOAD, Lotus Notes/Sametime, SharePoint, Visual Studio 2008, Visual Studio 2010, Microsoft Test Manager