SUMMARY:

• Overall 6 years of information technology (IT) experience in various industry roles.
• Have worked on projects as a Business analyst in insurance, retail, & healthcare industry.
• Excellent communication and presentation skills.
• Acted as a liaison between business users and technical team.
• Worked individually, as well as in team environment, to achieve project quality goals.
• Extensive experience in Microsoft Office Suite (Outlook, Excel, Visio, Project, Power point, Word).
• Strong Knowledge of SDLC (Software Development Life Cycle).
• Participated in Joint Application Development (JAD) sessions.
• Translated business requirements & user expectations using UML & making Use cases.
• Strong communication skills, both verbal & written, with particular emphasis on the production of clear & detailed written Business Requirements, & Functional Specification.
• Expertise in planning and managing projects based on Water - fall model, Rational Unified Process (RUP), RAD and Agile/Scrum model.
• Knowledge in SQL.
• Have knowledge in CRM (Customer Relationship Management).
• Ability to manage deadlines.
• Outstanding prioritization and multi-tasking skills.
• Understanding of medical, retail, and insurance domains.
• Knowledge of HIPPA, PCI Compliance and Underwriting.

TECHNICAL SKILLS:

Database: MS Access, SQL Server

GUI/Tools: MS Project, Visio, Access, Word, Excel, PowerPoint

Industry Knowledge: Underwriting, PCI compliance and standardization, HIPAA, HRIS, SCM, CRM, ERP, Labor budget, Labor forecasting and scheduling

Modeling techniques Methodologies: Waterfall, RAD, Agile, Use Case Modeling, UML (Use case, Sequence diagram, Activity Diagram, Class Diagram), RUP, SQL

Platforms: Windows, MSDOS, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities:

• Thoroughly analyzing Underwriting guidelines and different processes followed by underwriters.
• Documenting different underwriting rules need to be implemented by new system and get it verified by business stakeholders.
• Organized team meetings, generated business process models, & use-case models, and created business requirements document (BRD).
• Identified list of applications need to be modified to support this automation.
• Detailed functional changes of each application are documented in Functional requirements document (FRD).
• Involved in IT testing and validation before UAT.
• IT and UAT defects are tracked in HP quality center and worked with team to resolve all the defects.
• Handles the responsibilities of analyzing and documenting business requirements.
• Followed water-fall model for software life cycle.
• Analyzed impact of proposed solution across the business, develop use cases using MS Visio to demonstrate business requirement specifications to IT team.
• Participated in JAD sessions for requirements elicitation, analysis, disaster recovery and design to identify the functional specifications of the system.
• Facilitated sessions with all stakeholders to identify the business flows and determine whether any current or proposed systems are impacted by the transaction.
• Produced report for identifying impacts & providing recommendations & best practices.
• Participated in design review meetings with architects, tech leads, and developers.
• Impact & Feasibility study of complex requirements.

Environment: .NET, AS400, SQL Server

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities:

• Gathered requirements, organized team meetings, generated business process models, & use-case models, and created business requirements document (BRD)
• Responsible to gather Business Requirements and Functional Requirements
• Identified list of applications handling sensitive PCI information and provided optimum solution for PCI compliance.
• Detailed functional changes of each application are documented in Functional requirements document (FRD).
• Facilitated workshops such as JAD.
• Involved in IT testing and validation before UAT.
• IT and UAT defects are tracked in HP quality center and worked with team to resolve all the defects.
• Performed high-level analysis of feasibility of manual testing of various tasks and enhancements.
• Followed water-fall model for software life cycle.
• Conducted meetings with technical and non-technical people to make sure all the gaps have been documented properly for further development and implementation.
• Developed work flow diagrams.

Environment: .NET, AS400, SQL Server

Confidential, Grand Rapids, MI

Business Systems Analyst

Responsibilities:

• Understanding manual Labor Budgeting and Scheduling process followed in the stores.
• Identifying data need to be collected for automating budgeting and scheduling process.
• Detailed business and functional requirement documents for data collection process.
• Configuring 3rd party Budgeting and Scheduling tool for the company's business need.
• Documenting requirement for custom interfaces, reports to work with Budgeting and Scheduling applications.
• Participated in review and analysis of software requirement meetings.
• Responsible to gather Business Requirements, Functional Requirements
• Prepared a prototype, had JAD sessions with users explaining data flow and sequence of events.
• Followed water-fall model for software life cycle.
• Requirement walkthrough to tech/product support teams.
• Guiding development & test teams to break down complex scenarios in to simplified version for execution.
• Gained knowledge of their CRM system.
• Gained knowledge of all the loyalty programs and other marketing strategies to retain existing customers and attract new customers.

Environment: .NET, Mainframe, SQL server

Confidential

Junior Business Analyst

Responsibilities:

• Thoroughly analyzing Hospital business processes followed.
• Documenting different processes need to be automated by new system and get it verified by business stakeholders.
• Organized team meetings, generated business process models, & use-case models, and created business requirements document (BRD)
• Involved in IT testing and validation before UAT.
• IT and UAT defects are tracked in HP quality center and worked with team to resolve all the defects.
• Participated the weekly meeting and gave status to Project Manager about weekly tasks.
• Developed necessary work products and got sign-off from the customer as required in different phase of the project as per the iterative model.
• Involved in interactions with business users, developers, and QA team.
• Gathered business requirements.
• Involved in impact & feasibility analysis.
• Requirements were gathered by group discussion and interviews with stake holders.

Environment: Java, Oracle

Confidential

Manual Test Engineer

Responsibilities:

• Validate if all the parameters (eg: CPU Utilization, memory Utilization) are properly reported over a certain duration of time.
• Validate if alarms are raised if the CPU or memory utilization exceeds a particular threshold or if the server goes down.
• In case if HPOV was integrated with the HPSD ticketing system - validate if the correct ticket has been raised in HPSD and assigned to the correct group as per the alarm point configurations.
• Validate if alarms are raised if service or server goes down, or CPU utilization has violated the threshold value, or response time is greater than threshold value.
• In case the first poll does not generate any alarm, alarm can be generated after ‘n’ consecutive polls.
• If the alarm is not cleared automatically or manually within the next 20 minutes, configured Alarm Escalation rules.

Environment: HP OpenView System