PROFESSIONAL SUMMARY:

• A Business Analyst with over 6+ years of experience in the field of Finance Industry, Healthcare, andTelecom.
• Diverse experience in Information Technology with focus on Business Analysis, Business Modeling, RequirementGathering, Technical Documentation, and Software Validation.
• Adept in Requirements Gathering through interviews, workshops, Story board sessions.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), CMM (Capability Maturity Models) and Rational Tools used during various phases of RUP.
• Extensive experience at writing business requirement documents (BRD’s), defining project plans, preparing systemrequirements specification, and delivering project reports.
• Proficient in creating Use Cases, Use case diagrams, Sequencediagrams, and Activity diagrams.
• Adequate knowledge in EDI/HIPAA health information & health care services regulatory environment working knowledge and compliance experience along with proficiency in using ICD10/ CPT/ANSI/HL7 coding standards.
• Experience in implementation of Risk Management Information System(RMIS) with Riskonnect and Learning Management System(LMS),did analysis and feature comparison with other systems.
• Experience with building reports - SSRS, Crystal Reports, dashboards for analytics - Performance Point Servicesand collaborative team sites(using Microsoft SharePoint Server 2010).
• Comfortable with gathering requirements and analysis for a Service Oriented Architecture, Identity Management, Legacy Migration, COTS Solution and working with global teams.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, PESTLE, MOST, Cost Benefit Analysis, RiskAnalysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management.
• Ability to manage, monitor, and control software development projects for successful deployment and to work with project stakeholders to achieve desired outcomes.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Reports.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Self-Starter, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 8/7/2003/XP/NT, Unix, Linux (Ubuntu), Win 9X Win Server 2003

SDLC Methodologies: Agile, Waterfall, Spiral, RUP Process and Prototyping

Internet Languages/ Web Applications: UML, HTML, SQL

Databases and Tools: SQL Server 2005 and 2008, My SQL, Distributed DB, Oracle 9i/10, MS Access, MySQL, PL/SQL

Quality Management: IBM Rational Manual Tester, Quality Center, QTP

Project Management: Microsoft Project Professional

Networking: Networking OSI Architecture, TCP/IP, TCP&UDP, RTP, SIP, HTTP, VOIP, GSM, GPRS, UMTS, CDMA, WCDMA, WLAN, Next Generation Networks

Change Management: Rational Clear Quest 7.1, Requisite Pro v7.1

Languages: C/C++, Matlab, Java, Shell Scripting, Python, VB.Net, Linux (Ubuntu), JavaScript, CSS, VB6, SQL, XML, PHP, Perl, Linux System Programming, Robobasic, BusinessAnalysis, Systems Analysis, Process Analysis and Design, ERP, ASP.NET, C#.NET

Version Control: Rational Clear Case, Visual Source Safe, Team Foundation Services

Business Intelligence/Reporting: SQL Server Reporting Services(SSRS), Performance Point Services

Content Management System: Microsoft SharePoint Server 2010

CRM: SalesForce.com

Others: MS Office Suite (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

• Conducted brainstorming sessions to extrapolate the requirements that are not stated.
• Worked with business sponsors to elicit business/functional requirements and generated use cases in accordance with RUP Best Practices.
• Extensively used Rational Requisite Pro to document, review and analyze the requirements.
• Used UML and RUP methodology to capture, analyze and translate business requirements.
• Developed business Use Case scenarios, sequence diagrams and class diagrams.
• Prepared Rational Suite (Clear Quest and Requisite Pro) materials for user and administrators and trained nearly thirty of them in the branch office.
• Structured flexible test plans, test cases and test scripts to test entire application based on business requirements, technical specifications, and product knowledge and use case scenarios.
• Addressed all aspects of the loan life cycle, starting from identifying a prospective client to the loan closure.
• Identified and validatedbusinessrules and data elements. Performed Data mapping and logical data modeling.
• PreparedBusinessRequirements Documents to enlist the high-level scope of the project.
• Created Process Flow diagrams, Data Flow diagrams (DFD), State Diagrams, Activity Diagrams and Entity Relationship diagram (ERD) in MS Visio using UML for various modules of the project as needed.
• Designed the security, roles and permissions model to replace the pre-existing model giving the users a more secure and flexible security plan.
• Administered and managed user accounts using Active Directory.
• Integrated Web Services forbusinessprocess workflows.
• Conducted multiple JAD sessions to synchronize different stakeholders on their objectives and gathered requirements.
• Defined security roles, client access for different features for different user groups.
• Conducted and performed User Acceptance Testing (UAT).
• Developed Test Plan, Test Scenarios and Test cases based on the Use cases and Functional specifications and also performed manual testing of the functionality of the application by inserting varying data on different test runs.
• Contributed in reviewing and editing of thetest scripts.
• Participated in project review meetings to resolve defect related issues.
• Revised existing documentation comprehensively to enhance the ability of the stakeholders to proceed with the next major phase of developing the application.
• Performed User Acceptance Testing on behalf of end-user to ensure that the user requirements are satisfied and properly tested.
• Assisted in implementation and deployment of the best SCM processes with seamless integration among various phases of Software Development Life Cycle (SDLC) such as Change Request and Product Life Cycle Management utilizing UCMcomponent of Rational Suite.

Environment: Agile Scrum Methodology, MS Visio, HP Quality Center, ASP.NET, SQL Server 2005, SSRS, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, Oracle, UML, VB, .NET, Windows 2000, UNIX, Microsoft Office suite.

Confidential, Charlotte, TN

Business Analyst

Responsibilities:

• FollowedAgile methodology for project execution.
• Reviewed and analyzed pre-existing artifacts and application to understand as-is process.
• Interviewed the stakeholders including product owner, database developers, and server admins to gather businessrequirements for all the modules to be covered under the application.
• Derived and resolved issues in Scrum meetings, defined the scope of each sprint, created and prioritized the user stories and related tasks to be performed.
• Performed GAP analysis by understanding the AS-IS system and the TO-BE system by having discussions with the SMEs.
• Created and supported developers tocreatebusinessprocess workflows, lists, documents in SharePoint2013.
• Identified and validatedbusinessrules and data elements. Performed Data mapping and logical data modeling.
• PreparedBusinessRequirements Documents to enlist the high-level scope of the project.
• Created Process Flow diagrams, Data Flow diagrams (DFD), State Diagrams, Activity Diagrams and Entity Relationship diagram (ERD) in MS Visio using UML for various modules of the project as needed.
• Designed the security, roles and permissions model to replace the pre-existing model, giving the users a more secure and flexible security plan.
• Administered and managed user accounts using Active Directory.
• Integrated Web Services forbusinessprocess workflows.
• Conducted multiple JAD sessions to synchronize different stakeholders on their objectives and gathered requirements.
• Defined security roles, client access for different features for different user groups.
• Conducted and performed User Acceptance Testing (UAT).
• Developed Test Plan, Test Scenarios and Test cases based on the Use cases and Functional specifications and also performed manual testing of the functionality of the application by inserting varying data on different test runs.
• Contributed in reviewing and editing of the test scripts.
• Ensured the accuracy and consistency of the data during the data loading process and creating load sets.

Environment: Windows Server 2008/2012, SharePointServer 2010, MS SQL Server 2008 R2/2012, ODBC, .Net 4.0,HTML, CSS, XML, Windows 7, UML, Web Services, SOAP, JavaScript, JSON, Rational Suite, MS Visio, MS Project, MS Excel, MS Word.

Confidential, Alpharetta, GA

Business Analyst

Responsibilities:

• Managed Project scope, milestones, risks and user acceptance tests with internal and external stakeholders.
• Conducted meetings with users and other stakeholders to elicit, organize and document the requirements and also created project status reports and feasibility reports for stakeholders.
• Gathered and analyzed the requirements and converted them intoBusinessRequirement Specifications (BRS) and Functional Requirement Specifications (FRS) for the designers and developers and QA Team to understand them as per their perspective.
• Designed and developed use cases, activity diagrams, and sequence diagrams using NetBeans.
• Extensively facilitated meetings/conference calls with stakeholders, project managers, developers, QA Analysts and other end users based onsite/offshore to deal withbusinessand technical issues and to resolve the issues.
• Created "As-IsBusinessModels" to understand the existing claim settlement process flow through interacting with SMEs, underwriters and Finance department.
• Shared knowledge by performing Impact Analysis on transition from ICD 9 - ICD 10, made suggestions on UI and other changes required to be met during transition.
• Worked intensively with Medicare & Medicaid claims and claims processing for HIPAA transactions.
• Involved in requirements gathering and preparing the technical system design and System Design analysis of the flow of EDI transaction sets 834, 835, 997.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actualbusinessneeds so as to align them with the product release roadmap.
• Involved in testing the conversion of the application by generating test scenarios in test plan document.
• Validated data at the back-end to ensure that all the Claims related data had been loaded to the corresponding Data Sets in the back-end and the pricing for these Claims was completed as per the Standards.
• Analyzed the results, generated reports and tracked the defects using Quality Center.
• Created and maintained the Test and Traceability Matrix.
• Conducted System, Integrated and Regression testing to the application usingBusiness, Functional, User Acceptance and Usability testing.
• Prepared test data in HIPAA compliant X12N format for both inbound and outbound healthcare EDI transactions.
• Trained implementation managers to work on the new application.
• Generated SQL scripts for Development and testing purposes.
• Actively participated in all phases of testing lifecycle (Design, Planning, Development and Results).

Environment: Windows Server 2008, SQL Server 2008, MS Excel, MS Visio, MS Project, .Net 3.5, XML schema, WSDL, Java, JavaScript, JSON, SOAP, UML, SDLC/Agile, Quality Center, NetBeans.

Confidential, Boonton, NJ

Business Analyst

Responsibilities:

• Managed all aspects of the project life cycle from scope definition and solution development through implementation. Followed solely Agile methodologies during the course of the project.
• Identifiedissues,risksandGaps, documented descriptions and their impact in order to provide recommendation/alternatives to develop the application. Negotiated with teamsmembersto decide if modules should be implemented independently or in Parallel. Documented the AS-IS and TO-BE processes.
• Facilitated JAD sessions with SMEs and business analysis from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Analyzed business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models. Captured Security, Disaster Recovery and Service Level requirements.
• Salesforce.com configuration experience in creating or configuring Custom Objects, Custom fields, Dependent Picklist, Custom Tabs, Role based Page layouts, Validation Rules, Email Templates, Workflow Alerts and Actions, Workflow Approval, Approval Processes, Custom Reports and Report folders
• Captured integration points with existing issue tracking system - HP Quality Center with SalesForce.com, also involved with creating SSIS package definitions
• Captured and documented requirements for Business Intelligence that included analytics on product quality, Customer Satisfaction index, Performance Matrix including drill downs, reporting, filters.
• Interacted with the development and the testing teams to improve overall quality of the Application.
• Assisted the development team in designing the GUI of the Application. Responsible for preparing Business Requirement Document (BRD) and then translating into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made. Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Environment: Agile, UML, MS Visio, SQL, MS Office, HP Quality Center, Rational Requisite Pro, Rational Clear Quest, SalesForce.com.

Confidential, Owings Mills, MD

Business / System Analyst

Responsibilities:

• Engaged in different phases of SDLC of the project executing RUP methodology of iterative software development from Inception to Transition phase.
• Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine whether any current or proposed systems are impacted by the new development efforts.
• Created different documentations based on CMMI standard model.
• Conducted detailed and comprehensive business analysis by constantly working with the Business Users, Solution Engineers, Developers and Testers, Management, Deployment and Support Staff in order to determine High Level and Low Level artifacts & deliverables to be produced and design the application that will support the business and meet the constraints of time, resources and budget.
• Acted as liaison between development team, testing team and Business SMEs to generate and standardize Functional requirements specification documents, Use cases, Vendor Specification documents and Architectural documents. Converted Business requirements into Functional requirements so that designers and developers can understand.
• Also performed the Data Analysis and Data Mapping for different source system including Mainframe system, Data Warehouse and Database to target system, database and application for the Medicare Part D - Prescription Drug claims.
• Employed UML methodology in creating Use Case diagrams, business/process flow diagrams, and Activity/State diagram to assist development and engineering in understanding the requirements.
• Involved in Gap analysis of processes As-Is and To-Be Processes within the organization for implementation of RUP methodologies.
• Assisted development team with design and testing efforts and assisted them on resolving the reported bugs and various technical issues.
• Developed customized SQL reports and queries for management decision-making and operational management.
• Assisted in preparing and executing Test Cases, and reviewed Test Execution Procedure Document (EPD) document prepared based on the Business Requirement Specifications (URS), Functional Requirement Specifications (FRS) to cover overall quality assurance.
• Participated in the team meetings to discuss the issues arising out of testing. Reported weekly and monthly project status updates to project manager and senior management.

Environment: SDLC, RUP, JAD, MS Visio, SQL, MS Office, HP Quality Center, Rational Requisite Pro, Rational Clear Quest