Career Summary

• Over 10 years of extensive business analysis and project management experience in diverse industries across geographies.
• Effective communicator with strong interpersonal skills and a strong orator with proven leadership abilities.
• Strong Project Management skills with proven ability to see projects delivered on time, in budget and meeting requirements end-to-end. High credibility and a team member and lead with solid professional ethics.
• Over 4 years of Project management experience with over 1.5 yrs of handling production support for leading Australian bank as IT Systems Lead/Project Manager. Strong experience in Incident Management, Problem Management, Change Management, Vendor Management, Project Management, Process Analysis and handling Audits.
• Extensive experience in working and coordinating with stakeholders, SMEs, vendors and senior management ensuring issue resolution and process adherence. Initiator of internal projects targeted at improving operational efficiencies and ensuring operational readiness of projects and sustainability of systems.
• Extensive experience in analyzing and documenting business requirements and system functional specifications, use cases, business flow diagrams, test case scenarios, training development and user guide development.
• Expertise in chairing Requirement Gathering Sessions RGS , Joint Application Development JAD sessions and Joint Application Requirement JAR sessions, conducting Joint Application Development JAD sessions and interviewing Subject Matter Experts SME's .
• Trained and experienced AGILE practitioner with over 2 years of experience in implementing IT projects using AGILE and around 1.5 years as SCRUM Master.
• Exposure to all stages of Software Engineering Lifecycle SELC , Sarbanes-Oxley SOX auditing and controls, rollout of ITIL processes, Capability maturity Model Integration CMMI level 5 controls, Six Sigma tools and strategies for process improvement.
• 9 years of experience in gathering user requirements, data mapping, user case development, preparing Business Process Model BPM , System Requirement Specification SRS , Functional Specification, and Product Configuration Specifications.
• Sound knowledge of data modeling tools and experience in conducting GAP analysis, User Acceptance Testing UAT , SWOT analysis, Cost benefit analysis and ROI analysis. Good understanding of the PMI's Project Management Book of Knowledge PMBOK and IIBA's Business Analysis Book of Knowledge BABOK .
• Key responsibilities handled
• Implementation Lead for the Oracle DRM module for master data management tool and BI dashboard implementation for a US bank.
• IT Production Support Manager for over 1.5yrs for a major Australian Bank in Sydney, AU handling release management, incident management, configuration management, capacity management and solution designing for its HR division. Applications owned include Oracle Payroll, Core HR, AOB, OTL, in-house Java based applications like SSHR layer built over Oracle eBusiness Suite, iRecruitment, vendor hosted iLearning module,
• Transition Manager during a 3 months transition of all HR applications supported by a major Australian Bank in Sydney as part of an outsourcing initiative.
• Senior Business Analyst/IT Team Lead for development and test maintenance projects for acquisitions, decommissions and support projects of a leading HR and Payroll services provider in US.
• Scrum Master for an implementation project for a leading HR Payroll Service provider in the US. The project being a 3M initiative to automate back office processes of one of the leading US banks reported approx. 3M savings within 2 years of implementation.
• Lead Systems Analyst for the requirement gathering and solution designing phase of many IT enhancement and implementation projects for a leading HR Payroll Service provider in US.

Technical Skills

• Functional modules : Oracle HRMS, Oracle Payroll, Oracle Benefits and Advanced Benefits, Oracle Time and Labor, SSHR, Oracle Workflows, iRecruitment, ETL, Informatica and Oracle Hyperion Data Relationship Management.
• Testing tools : HP Quality Centre, HP Quick Test Professional, IBM Rational Robot, Quality Center
• Functional Domain : Banking, Health Care and Insurance
• Operating Systems : Windows, UNIX
• Languages known : Oracle PL/SQL, SQL
• Database : Oracle 10g, Oracle 11i
• Tools : MS Excel, MS PowerPoint, MS Word, Visio, Macros, MPP

Experience/Project Work

Confidential

Role: Sr. Systems Analyst Specialist

Responsibilities/Deliverables:

• Systems Analysis: Driving requirements gathering phase, Impact Analysis, Risk Assessment, FIT/GAP analysis, functional specification and mapping documentation, logical design creation and supporting development and testing phases.
• Technology: Datawarehouse, ETL, Informatica
• Tools: Visio, TOAD, SharepointMS Word, MS Excel, MS Project

Confidential

Role: Implementation Lead DRM Offshore PM

Responsibilities/Deliverables:

• Implementation Lead Project Planning, effort estimation, project tracking, billing, status reporting, work allocation, onsite/offshore coordination and client communication. Ensuring strict adherence to SLAs, timeliness and quality.
• Business Analysis Requirements gathering and validation, Solution Design, Design documentation, Data Mapping, Training development and workshops, User guides and workflow development using visio, business testing and implementation support.
• Technology: Oracle Hyperion DRM, Oracle Business Intelligence, ETL, Informatica
• Tools: Visio, MS Word, MS Excel, MS Project

Confidential

Role: IT Production Support Manager/PM Onsite

Responsibilities/Deliverables:

• SOX Compliance and Auditing: The role involved working with Auditors to ensure SOX compliance and preserving evidence of audits.
• ITIL process rollout: The role involved ensuring ITIL processes for Incident Management, Problem Management and Vendor Management.
• Project Management: Project planning, effort estimation, resource allocation, client/senior management communication, status reporting, and vendor management.
• Process/Management Consulting:
• Requirements gathering, root-cause analysis and risk analysis: Role involved ownership of analysis and bug fixes for all Severity 1 and Severity2 issues. Severity 3 and Severity 4 issues were analyzed and sent to development team for coding.
• Incident Management, Problem Management and Configuration Management: Ensuring proper processes and communications to be followed and adhered to.
• Use case, test scenarios and workflow documentation of critical requirements. Ensuring team maintains the production support documentation for supported applications.
• Vendor Management: Handling communications with vendors on the latest upgrades, managing upgrade implementations and future enhancements.
• Technology: Oracle 11i, PL/SQL interfaces, concurrent jobs and reports, APIs , UNIX, Oracle Core HR, Oracle Payroll AU , OAB, OTL, Oracle Workflows, MS/SQL, Java
• Tools: Clear case, Toad, Putty, Control M, Quality Centre, SharePoint, Microsoft Office, Lotus Notes
• Tools: MS Word, MS Excel, MS Project

Confidential

Role: Senior Business Analyst Onsite

Responsibilities/Deliverables:

• Impact Assessment of Oracle Patches based on Business scenarios
• Creation and Reviewer for all functional design specifications. Use case and workflow documentation using visio and MS Word.
• Westpac IT/Business point of contact for all Oracle SRs
• Creation of test recommendations for testing teams
• Technology: Oracle 11i, PL/SQL packages interfaces, concurrent jobs and reports, APIs , UNIX scripts, Oracle Core HR, Oracle Payroll AU , OAB, OTL, Oracle Workflows
• Tools: Clear case, Toad, Putty, Control M, Quality Centre, Microsoft Office, Lotus Notes, MS Project, MS Excel, MS Word, SQL, TOAD

Confidential

Role: S. Business Analyst Team Lead

Responsibilities/Deliverables:

• Project Management and senior management reporting reports created using in excel using macros
• Ownership of requirements gathering, user case development, data cleansing and testing phase
• User manual and training development Conducting training workshops Mentoring team.
• Configuration Management
• Technology: Oracle 11i, PL/SQL interfaces, Concurrent jobs and reports, APIs, Alerts , UNIX, Oracle Core HR, Oracle Payroll US , SQL queries
• Tools: Clear case, Toad, Putty, Control M, Mercury Work bench, HP Quality Centre, HP Quick Test Professional, IBM Rational Robot, Quality Centre, Visio, MS Word, MS Excel, MS Project, Macros

Confidential

Role: Senior Business Analyst

Responsibilities/Deliverables:

• Integration and coordination with end users. Bottom line for all requirements gathering and documentation, user case development, test planning maintaining the RTM.
• Creation of global payroll test planning strategy.
• Test plan template creation.
• Mentoring team.
• Technology: PeopleSoft Global Payroll.

Confidential

Role: Team lead and Senior Business Analyst

Responsibilities/Deliverables:

• Leading and driving business requirements gathering phase.
• Review and sign-off of technical design, implementation plan and test plan strategy.
• Assessment of risks and risk mitigation planning.
• Team coordination, status tacking and reporting.
• Ensuring acceptance from all stakeholders.
• Bottom line final deliverables and adherence to client's business processes
• Technology: Oracle 11i, Oracle Core HR, Oracle Payroll, PL/SQL interfaces, Concurrent jobs and reports, APIs, Alerts , UNIX, Oracle forms, SQL queries.
• Tools: Visio, MS Word, MS Excel, MS Project

Confidential

Role: Scrum master Onsite Senior Business Analyst/PM

Responsibilities/Deliverables:

• Knowledge gathering using the Guide to the Business Analysis Body of Knowledge BABOK version 1.6.
• Defining Product Backlog Requirements , workflow diags and use case documentation using visios.
• Project management
• Driving the requirement gathering of various business processes and creating function design mapping various processes. Gap Analysis and maintaining Requirements Traceability Matrix RTM
• Assessment of risks and risk mitigation planning.
• Production deployment and transition planning.
• Technology: Oracle 11i, Oracle Core HR, Oracle Payroll, PL/SQL interfaces, Concurrent jobs and reports, APIs, Alerts , UNIX, Oracle forms, SQL queries
• Tools: Visio, MS Word, MS Excel

Confidential

Role: Business/Systems Analyst

Responsibilities/Deliverables:

• Analysis of third Party vendor tools and Oracle delivered W2 tables and processes and all financial outbounds to design custom process to enable reconciliation of the W2 corrections from JAT with HRMS and down stream flow of the adjustments. Business flow diagram and work flow diagram creation using visios.
• Functional design, business use case documentation, data cleaning and data mapping.
• Review of design with system architects, development and quality assurance leads and SMEs.
• Defect triaging and change control management. Maintaining the Requirements Traceability Matrix RTM .
• Functional, Integration and Regression test planning. Test result validation post SIT and UAT.
• Technology: Oracle 11i, Oracle Core HR, Oracle Payroll, PL/SQL interfaces, Concurrent jobs and reports , UNIX, JAT software, SQL queries
• Tools: Visio, MS Word, MS Excel, macros

Confidential

Role: Business Analyst

Responsibilities/Deliverables:

• Requirement gathering, analysis and specifications and use case documentation using visios.
• Defect triaging and change control estimations.
• Technology: Oracle 11i, Oracle PLSQL, UNIX, TP module
• Tools: Visio, MS Word, MS Excel

Confidential

Role: Software Engineer

Responsibilities/Deliverables:

• Solution Design.
• Developing custom code using Pl/SQL.
• Unit Testing and design documentation.
• Testing, deployment and post go live/warranty support
• Technology: Oracle 11i, Oracle PLSQL, UNIX, Benefits, Oracle Advanced Benefits.
• Tools: MS Word, MS Excel

Confidential

Role: Business Analyst

Responsibilities/Deliverables:

• Client interfacing Programmer Analyst.
• Request analysis and tracking progress during development, testing and finally production deployment.
• Annual Enrolment: Requirement analysis, creating functional specification documentation, providing functional support during development and QA phases, defect triaging and change control estimation and documentation and owning end quality of end deliverables
• Technology: Oracle 11i, Oracle PL/SQL, Oracle Advanced Benefits.
• Tools: MS Word, MS Excel, macros