Summary

• More than 25 years of experience leading teams to deliver solution vision, business architecture, work estimates, proposal development, process improvement, specification development, project management, strategic planning, in the Telecom, Airline, Health Insurance, and Banking industries
• Led teams of up to 15 Business Analysts, Systems Engineers, Architects, Tester, and Project Managers
• SME in the Software Development Life Cycle SDLC and RUP methodology including feasibility analysis, requirements gathering, system design and analysis and testing.
• Introduced AT T project managers, business analysts and architects to the IT/UP SDLC Process that they are currently using for their development projects.
• IBM SME in facilitating Joint Application Development JAD and Joint Applications Review JAR sessions with end-users/stakeholders/clients, Subject Matter Experts SME to develop Business Requirements, Systems Requirements and High Level Design.
• Authored Business Requirements Documents, Systems Requirements, High Level Design, and Test Plans for OSS/BSS including End-to-End, Marketing, Sales, Ordering, Provisioning, Delivery, Billing, and Service Assurance.
• Wrote and executed test plans, test cases and test scripts for the above
• Wrote Order Management, Provisioning and Billing To Be Process Sequence Diagrams, Process Diagrams, and automation requirements for Metro-Ethernet, and other product sets
• Taught Effective Use Case writing at QWEST
• Wrote data design and ETL modeling documents
• Developed High-Level, Mid-Level, and low level process flows for Service Fulfillment Sales, Order Management, Delivery, Provisioning, Activation, Billing and Service Assurance for VoIP and TDM business products.
• Technical Manager in the telephony industry for Business Analysis, Systems Engineering, Architecture, and Testing.
• SOA architect in the telephony industry.
• Project Manager in the telephony and health care industries
• Elicited Business Requirements Documents-,
• Elicited and wrote project initiation documents containing needed achievements and quality measures
• Experience developing Functional requirements - described what the system, process,
• or product/service must do in order to fulfill the business requirements
• Experience developing User stakeholder requirements
• Experience developing Quality-of-Service QoS Standards and Service-Level-Agreements SLA non-functional requirements
• Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.
• Experience developing Requirements Traceability Matrix very useful for gap analyses.
• Strong organization and writing skills. Experienced developing graphic representations of complex business processes.
• Has a thorough understanding of Telecom Industry standards such as TM Forum Frameworx eTOM, SID, TAM, NGOSS
• Is well versed in RUP, Agile, CTI, ITUP, BABoK, PMBoK, ITIL and SDLC methodologies.
• Has facilitated improving processes to shorten the development cycle while effectively managing the project's scope.
• Agile Certified

SKILLS

• Languages: C, SQL, UNIX script, SED, AWK, XML, FORTRAN, Java, HTML
• Development Methods: SDLC 25 years , RUP five years , Agile five years , ITUP five years
• Tools: Word, Excel, PowerPoint, Visio, Outlook, Project, Access, Project, Rational RequisitPro, HP Quality Center, BMC Remedy, WebSequenceDiagrams, BlueWorks
• Hardware Protocol: ATM, Frame Relay, VoIP, LAN/WAN, DSL, DSn, OCn, BVOIP, SONET Ring, SS7, SIP,
• Wireless
• Business Systems: EFMS, CRIS, GFP Data, GCP
• Telco Product Sets: Metro Ethernet, IPVPN, Centrex Analog and ISDN , DIA EIA, ISDN PRI, etc.
• Other: CMM, CMMI, Oracle, SQL Server, MySQL, Requirements
• gathering, writing and tracking MS Office Suite, ReqPro
• Business Modeling Tools: MS Visio, UML, Web Sequence Diagrams, Blue Works, Rational Requisite Pro, Rational ClearQuest.
• Databases MS Access, SQL Server, Oracle
• Tools and Packages Quality Center, MS Visio, MS Project, BMC Remedy, TeaLeaf
• Methodologies: RUP, UML, IT/UP, Agile, ITIL.
• Testing Tools Quality Center,

EXPERIENCE

Confidential

Integration Business Architect

• Integrating Telco Order Management Systems Order Management, Billing, and Provisioning
• Gathered business requirements
• Wrote As Is/To Be Sequence and Process Diagrams Document
• Wrote Business Requirements for Order Management, Provisioning and Billing
• Wrote Design Document with APIs and ESBs

Confidential

GFP Tech Manager/BA/Tester

• The project is AT T Global Fault Platform which automates the collection of alarms from the global network, the correlation of those alarms, automated trouble shooting and tracking.
• Reviewed the system requirements and design documents
• Prepared the test plan based on the above.
• Wrote and executed the test cases for AT T's Global Fault Platform using HP/QC for test cases, SCME for MRs, UNIX, XML for testing purposes, and sql
• Provide End-to-End test and service assurance support.
• Matrix managed five testers
• SDLC-Waterfall Agile
• Used ReqPro, Remedy

Confidential

BVoIP Provisioning Architect

The Project was to enhance the Verizon BVOIP OSS/BSS Ordering and Provisioning Systems to support new features. My role was to understand the end-to-end Verizon BVOIP OSS/BSS and to work with the different business areas, systems engineers, architects and developers to ensure that the enhancements fit in with the overall architecture and provided quality to our stake holders. The project used SDLC, RUP, and SOA.

Responsibilities:

• Reviewed all Business and Systems Requirements
• Solution Architect for BVoIP OSS/BSS systems, insure that the enhancements fit into the architecture and followed best practices.
• Act as the Verizon BVoIP Provisioning expert on projects which included:
• Porting out solutions
• Retail BVoIP Fraud Blocking
• Firewall tunneling provisioning
• Analyzed system and business functions supported in several ticketing and customer facing systems.
• Provided proposals to migrate functionality in target architecture systems.
• Interacted with business partners to understand current business functions and suggest innovative solutions to provide similar functionality at minimal cost in target system.
• Author functional and nonfunctional system requirements.
• Collaborated with development and test teams to review design and test docs and ensure they confirm to the feature functionality that was requested in the system requirements.
• Used ReqPro for gap analysis
• Wrote High Level Designs in full Use Case format
• Designed Tier 2 Process Flows
• As-is and To-be work flows using UML
• Reviewed Data Modeling Documents
• SDLC Waterfall

IBM Global Business Analyst

Confidential

• Improved requirements gathering and tracking methods
• Facilitated JAR and JAD requirements sessions..
• Identified issues and action items working with team members to insure closure
• Insured that Cycle Time Improvement initiative and ITUP, based on BABOK and PMBOK, processes are followed by all team members
• Used XML to translate Business Requirements into Systems Requirements
• Reviewed Data Modeling Documents
• Used ReqPro for gap analysis
• As-is and To-be work flows using UML
• Wrote HLD in Use Case format
• Matrix managed 10 Business Analysts and Systems Engineers
• SDLC Waterfall
• SOA
• Used BMC Remedy

Confidential

Business Analyst Expert

• Tracked Business Requirements for an electronic fraud detection system using Actimize and Adeptra
• Requirements Manager
• Tracked all requirements using ReqWeb/Pro
• Administrator of the Requisite/Pro thick client and the Requisite/Pro thin client of the data base servers
• Also taught other business analyst how to use and administer ReqPro.

Confidential

Consulting IT Specialist/Architect

• End-to-End Systems Engineer integrating and implementing large AT T IT project
• Insured that Cycle Time Initiative and ITUP processes are followed by all team members. The Project was to implement the new SDLC IBM Cycle Time Improvement initiative and the IT/UP process at AT T. My role was to review Business and Systems Requirements to insure that they conformed to the SDLC process
• Identified issues and action items worked with team members to insure closure
• Scrum Master
• From July 29, 2007 until March 21, 2008 I was the Business Analyst and Scrum Master at the Health Care Service Corporation HCSC which is the service company for several Blue Cross/Blue Shield companies. At this project was heavily involved in requirements gathering, requirements tracking, configuration management, performance testing and tuning.
• Was also JAR facilitator/Scrum Master with a major telecommunications company, and assessed systems engineering requirements and processes at another major telecommunications company and instructed those systems engineers and business analysts in effective requirements gathering, writing effective Use Cases, User Stories and following successful processes for improving the development cycle. This project used Agile.
• Identified data sources, provided data flow diagrams and documented the process
• Led a successful effort to add JAR/JAD facilitation as an IBM GBS offering.
• Reviewed Data Modeling Documents
• Used BABOK and PMBOK as guidelines
• Used ReqPro and DOORS for requirements management and ClearCase and ClearQuest for configuration management, BMC Remedy for incident tracking and Quality Center for test.
• Ran the daily Agile Scrums
• Taught QWEST systems engineers how to write requirements and test cases
• Developed UAT plans and test cases
• Developed load and stress test plans and test cases
• SharePoint was used for document access and storage
• HP/QC Test Tool
• Wrote systems requirements and high level design
• Wrote requirements in Use Case format
• Wrote SQL scripts to extract data and table constructs.
• Wrote requirements for data warehousing and ETL
• SharePoint was used for document access and storage
• UML
• Matrix managed 10 Business Analysts and Systems Engineers
• SDLC Waterfall Agile
• SOA

Confidential

Senior Consultant

• Advised clients on Best Practices for Next Generation Network Management Systems and Operations Processes for telephone networks and OSS.
• As a Business Analyst I gathered data and wrote a Business Requirements for an integrated order management system, billing system, provisioning system Granite , element management system, network management system and work force management system.
• Established the Quality Assurance Plan for the OSS and the systems.
• Was the hands on systems engineer on a Service Delivery, Inventory, Sales, Billing, Marketing, and Service Assurance, for tier 1, tier 2 and tier 3. Also functioned as a process expert.
• Identified data sources, provided data flow diagrams using UML and documented the process
• Wrote the requirements to extract data from the identified databases, transform that data and load it into downstream databases ETL
• Reviewed Data Modeling Documents
• Wrote requirements in Use Case format
• Wrote SQL scripts to extract data and table constructs
• Used ReqPro for requirements management.
• Chaired the Change Control Board.
• SDLC
• SOA

Confidential

Lead Systems Analyst/Architect/Business Analyst

• Gathered data, negotiated and defined systems requirements, elicited and wrote business requirements for a work flow management NGOSS that insured airline flight crew compliance with Federal Airline Regulations and union contracts
• Developed Tier 1, 2 and 3 Process Flows
• Monitored Federal guidance and rule promulgation to ensure that requirements and subsequent phases of the projects are updated to reflect new guidance and rules and change requirements incorporate them
• Worked closely with the business stakeholders to capture business needs and business requirements
• Wrote requirements in Use Case format
• The environment was Object Oriented and the process was RUP.
• Member of the Change Control Board insuring the integrity of the requirements and insuring that proper CM practices were followed for the protection of our client airlines.
• Wrote requirements in Use Case format.
• Prepared process flows using UML.
• Prepared the CCB review packages for the client airlines.
• Hands on with ReqPro for requirements management, and ClearCase and ClearQuest for configuration management.
• Ran the daily Agile Scrums
• Developed UAT plans and test cases
• Identified data sources, provided data flow diagrams and documented the process
• Wrote SQL scripts to extract data and table constructs
• Agile/RUP was the development process.
• Report generation.
• Used BABOK and PMBOK as guidelines

Confidential

Senior Consultant

• Lead business analyst, lead architect, test lead and project manager.
• Worked closely with the business planners and business users to elicit and write business needs and business requirements
• As a systems engineer/business analyst worked on service delivery, sales, billing, marketing, and service Assurance for tier 1, tier 2 and tier 3.
• Functioned as a process expert at USWest while leading a team that reviewed 27 development organizations to determine if they would pass a CMMI Level 2 audit. Advised those who fell short on how to improve their processes and helped them to rewrite their configuration management practices.
• Also developed the complex Operations data necessary to make intelligent investment decision about capital investment for KPN in Netherlands and StarHub in Singapore both of which were exploring entering new telecommunications areas. This was in two separate projects and I was sub-contracted to SAIC..
• Wrote systems requirements and high level design
• Wrote requirements in Use Case format.
• Identified data sources, provided data flow diagrams using UML and documented the process
• Developed UAT plans and test cases
• Wrote SQL scripts to extract data and table constructs
• Used BABOK and PMBOK as guidelines

Confidential

Manager VRIP

• Managed the integration and implementation of CDIS, a T1.5 provisioning system
• Worked as a systems engineer, business analyst and manager of systems engineers, business analysts, project managers, system testers and systems integrators.
• As a systems engineer was hands on for Service Delivery, Sales, Billing, Marketing, and Service Assurance Business and Operations Support Systems, for tier 1, tier 2 and tier 3.
• Project Manager for PBX systems.
• Also functioned as a process expert and helped established Quality Assurance and Configuration Management Processes that were adopted in the Bell System.
• Prepared budgets and financials
• PBX OA M SME
• Identified data sources, provided data flow diagrams and documented the process
• Billing Provisioning SME
• Wrote supply chain business requirements
• Developed UAT plans and test cases
• Wrote Applications in C to aid in investigating the root causes of problems
• Wrote SQL scripts to extract data and table constructs
• Wrote shell scripts to aid in gathering data.