EXPERIENCE SUMMARY:

• An IT professional with 8+ years of experience in Business Analysis, Design, Quality Assurance, Software Testing, Product Configuration, Change Management and Project Co - ordination across Banking, Financial, Insurance and Healthcare domains.
• Strong SDLC experience, JAD, Waterfall, RUP and Agile
• Use Case Modeling, UML (Use case, Sequence diagram, Activity diagram, State diagram)
• Scope and project definition
• GAP analysis, cost-benefit analysis, feasibility analysis
• Business process analysis
• Requirements gathering and documentation
• Process improvements and business reengineering
• Use case creation, data modeling, data mapping
• Implementation and release planning
• User acceptance testing - planning and execution
• Integration, regression and other testing methodologies
• Development of test plan and test cases
• Prototype development and testing
• Defect Tracking, performance management, asset management & Content Management

TECHNICAL SKILLS:

Project methodology: RUP, SDLC, Agile, RAD, Waterfall

Project management: Word, Excel, Access, PowerPoint, Visio, Project, SharePoint, Meta storm BPM 7.6

Environment: Java, J2EE, Oracle PL/SQL, SQL, JSP, HTML, DHTML, XML, HL7

Testing: HP Quality Center, Rational Clear Quest, JIRA

Databases: Oracle 10g/11i, SQL Navigator, SQL Plus, MS SQL Server

WORK HISTORY:

Confidential, Sunnyvale, CA

Sr. Business Systems Analyst

Environment: Oracle 11.5.10 and R 12, Rational Doors 9.2, MS Visio 2007, Rational Clear Case 7.1, HP Quality Center 10.0, Agile.

Responsibilities:

• Responsible for creating and base lining scope for the project which includes moving item data and BOM from 11. .
• Responsible for creating Requirements Management Plan for the project.
• Provide Level of effort for the entire project by identifying key business commitment milestones for the project.
• Create ‘as-is’ process documents and ‘to-be’ business process documentation using the BPMN methods.
• Analyzed the conversion results and assigned defects to the appropriate group using HP Quality Center.
• Identify gaps and issues between the ‘as - is, and the ‘to - be’ business process.
• Work with internal and external customers to capture the Business Requirements.
• Responsible for facilitating and coordinating business and the technical Joint Application Requirements, Design and Development Sessions.
• Document the issues and action items for the project and work to get closure on the items working with the business or technical teams.
• Review and gather feedback on the business requirements with business and technical teams.
• Obtain approval from the customers on the business requirements.
• Manage scope changes through a change control board process.
• Create detailed functional, data and Non - functional requirements based on the business requirements.
• Responsible for creating the Access based Roles for the project and mapping them to the appropriate business groups.
• Create data mapping document and create logical data models.
• Identify and document the business rules for the requirements.
• Create UI design as necessary.
• Create Requirements traceability matrix.
• Review and obtain feedback on the functional, non-functional requirements with the business, test and the technical teams.
• Obtain approval from the business and the technical teams on the functional and non - functional requirements.
• Work with end - users in creating UAT test plan and run the test scenarios.
• Work with the training team to develop training plan and documentation.

Confidential, Renton, WA

Sr. Business Analyst

Environment: Oracle 11.5.10 and R 12, RUP, Rational Requisite Pro 7.1, Rational Rose 7.1, Rational Clear Case 7.1, Rational Clear Quest, MS Access, Oracle10g.

Responsibilities:

• Conducted user interviews, gathered requirements, analyzed, and documented Business requirements.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Coordinated between BEST ( Confidential Enterprise Supplier Tool) and SSG (Shared Services Group) teams to ensure that supplier information is transferred from the BEST team to SSG group on a daily basis to have the updated supplier information.
• Coordinated with stakeholders to determine what data needs to be converted into R12 and prepared the Functional Requirements document.
• Worked in Mercury Quality Center to document testing artifacts (Test cases, Test Results) and generate reports (Test Execution Summary, Test Case Reports) as per SDLC Standards.
• Coordinated with business and gathered requirements for translating global purchasing currency to USD and then send for approvals
• Developed and updated automation scripts using QTP on different functionalities of the application.
• Prepared Scenarios, Use Cases, and UML Diagrams using MS Visio.
• Worked with Rational Clear Case and Clear Quest for change request and bug tracking.
• Prepared Test Data for the application as per the specifications of the Requirements Document.
• Developed and maintained the Data Mapping Document for multiple releases in the project using Access Database/ Excel Spreadsheets.
• Identified system test issues and coordinate resolution and/or escalate to system test manager as needed.
• Worked with testing teams in validation of detailed reports, problem detection during testing, and problem resolution.

Confidential, Owings Mills, MD.

Requirements Manager / Sr. Business Systems Analyst

Environment: Clarity, Visio, Trizetto Facets 4.5.1, Benefit Focus eSales, eEnroll, eSynch, eBilling, eHealth, Pega PRPC, HIPPA Privacy and Security, EDI 834, PCI Compliance, BPMN, MS - Project.

Responsibilities:

• Responsible for creating Requirements Management Plan for the project.
• Provide Level of effort for the entire project.
• Identify key business commitment milestones for the project.
• Work with internal and external customers to capture the Business Requirements.
• Responsible for facilitating and coordinating business and the technical Joint Application Requirements, Design and Development Sessions.
• Review and gather feedback on the business requirements with business and technical teams.
• Obtain approval from the customers on the business requirements.
• Analyze requirements utilizing various methods. (e.g. business user interviews, technical team and QA team interviews, sample data from SQL queries, Screen Shots, reports, prototype screens, sourcing information, and other data models.)
• Create detailed functional, data and Non - functional requirements based on the business requirements.
• Develop detailed process flows using Pega.
• Create Requirements traceability matrix.
• Responsible for creating a strategic business architecture and conceptual architecture diagram.
• Peer review the requirements with the business, technical and testing teams.
• Work with testing and the training teams to review the test scenarios and the training documentation.

Confidential, New York, NY

Sr. Business/Data Analyst - Client Reporting

Environment: Clear Quest, DOORs, Quality Center, UML, Oracle10g, MS Access & Windows

Responsibilities:

• Worked with cross functional teams in order to establish comprehensive business and functional requirements and then translate those requirements into software design specifications using various notations of UML.
• Worked in Mercury Quality Center to Write and Execute Test cases based on business requirements.
• Conducted Requirement Analysis and GAP Analysis.
• Built a strong relationship with the client group, internal and external, to understand, document, and deliver the analytical and reporting solutions required.
• Facilitated JAD sessions with the clients and assessed the facts of the discussion to not only gain an understanding of the issues, but drive to a solution.
• Performed Extensive Data Analysis on Oracle Databases.
• Developed QA Test Plan & QA Objectives/Requirements and maintained traceability throughout all documentation by using DOORs.
• Developed Source to Target Mappings using Excel Spreadsheets and maintained them by Versioning.
• Worked with developers and Quality Assurance lead to understand Use Case and functional requirements.
• Executed SQL to ensure data is populated into correct table and data integrity is maintained.
• Submitted change requests, viewed and modified existing change requests, checked already listed data quality issues using Rational Clear Quest.
• Worked with users to develop user acceptance plan and test cases.
• Isolated and simplified problems discovered during testing so that developers can fix them easily.
• Attended various meetings with the developers, clients, and the management team to discuss major defects found during testing, enhancement issues, and future design modifications.

Confidential, Clark, NJ

Senior Business Analyst

Environment: MS Project 07, MS Word 07, MS Visio 2007, MS Excel 2007, J2EE, Requisite Pro, Rational Clear Quest, MS Access 97, Documentum

Responsibilities:

• Facilitated requirements gathering sessions with users, performed data analysis, and documented user requirements, including process flow mapping and definition for creation of New Accounts maintenance of Existing Accounts.
• Utilized UML diagrams and textual descriptions for documenting requirements in a requirement database to track development.
• Gathered Report Specifications and prepared recurring Management Reports.
• Performed Gap Analysis to uncover discrepancies and worked with both Internal and External customers.
• Performed Data Analysis using pivot tables and pivot charts in MS Excel. Also created mapping tables using MS Excel. Formed workflow models and use case models among various business process models for the creating and tracking New and Existing Accounts, Payment Processing and Customer Account Statements.
• Maintained Wireframes to display the new approved contents
• Used Enterprise Content Management (ECM) to capture, manage, store, preserve and deliver content and documents related to organizational processes
• Created workflow functionality and processed and monitored data at all levels for the Business Process Management
• Involved in the Change Management process for the entire project.
• Managed, updated and controlled projects to ensure time delivery using MS Project.
• Designed Use Case Diagrams and Sequence diagrams for all the identified use cases.
• Planned, conducted, and directed the analysis of business problems to be solved with automated systems.
• Responsible for the Defect management and Change Management

Confidential, San Francisco, CA

Data Analyst

Responsibilities:

• Analyzed business needs, created and developed new functionality to meet business needs.
• Wrote technical papers, gathered technical requirements, and compiled them to help design the system.
• Created UML Diagrams (Use Cases and Sequence) for the Project.
• Analyzed existing systems logic difficulties and revised them as the needed.
• Assisted in building a business analysis process model using Visio.
• Designed and developed use cases, activity diagrams, and sequence diagrams using UML.
• Involved in preparing the strategy document that defines the test environment, phases of testing, time lines of different phases of testing, entrance and exit criteria into different phases of testing and resources required to conduct the effort.
• Performed Web Testing for verification of Broken Links, HTML Images, and HTML Content.
• Worked with the QA team and reviewed test plans and test scripts for proper implementation and execution.

Confidential, New York, NY

Business Analyst

Environment: Rational Requisite Pro, Rational Rose, RUP, UML, SQL, PL/SQL,MS Office, MS-Project

Responsibilities:

• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project
• Designed the business requirement collection approach based on the project scope and SDLC methodology
• Facilitated user interviews, workshops to gather requirements and analyzed the requirements using Visio, Requisite pro
• Developed business requirement document (BRD) with project teams. Extracted, discussed, and refined business requirement from business users and team members
• Co-authored functional specification document (FSD) by interacting with development teams
• In conjunction with the Project Manager and Solutions Architect, prepare implementation document and present progress reports to clients in order to keep them current on the project status
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Participated in documenting User manuals. Conducted User Acceptance Testing (UAT)
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Assisted in development of training materials for new technology and process improvements. Provide training to users and user managers
• Provided remote and onsite support to end users during and post-implementation.

Confidential

Business Analyst & Developer

Responsibilities:

• This project required me to work really long hours every day and also to understand the financial securities domain in a very short span of time. I was up to the challenge.
• Even though I was a fresher at this time, I was considered for this challenging role because I was one of the top-20 associates in the initial training program.
• Worked as team-member and was able to complete all assigned deliverables within the deadline with minimal guidance.
• The average experience of other team-members was 7 years. I was able to compete on their level of expertise and complete my assignments.

Confidential

Business Analyst

Environment: Visio, SQL, Windows NT and UNIX-Solaris

Responsibilities:

• Gathered and analyzed business requirements by conducting numerous meetings and interviews with all the stakeholders including: social workers, social scientists and project officers at ILO, New Delhi
• Developed a high-level report to analyze the feasibility of the project specifying the implementation architecture for the information system including hardware and software needs, number of machines, internet connectivity, training of personnel, cost of development, monitoring and maintenance of an 80,000 child record database spanning four states and 20 districts with a three year lifespan
• Quoted the estimated price 20% lower than the other bidders for the project, which provided significant insight to Confidential (ILO) about the technical and financial structure of the project
• Formulated hard copies of data capture forms for social workers and presented the report to social scientists at ILO

Confidential

Business Analyst/Test Coordinator

Environment: Comverse IN, Oracle, PL /SQL, UNIX, MS Office.

Responsibilities:

• Responsible for requirement analysis, technical analysis & feasibility for new products.
• Prepare detailed system requirements specification for the requirement for tracking the progress.
• Managing the IN System configuration for new and existing products (Intelligent Network Database) for all prepaid LOB’s.
• Coordinating with various cross functional teams for implementation of new products as per requirement of various business groups.
• Coordinating with application vendor team regarding new functionalities related to the requirements.
• Involved in testing phase and ensuring all prepaid products have been simulated with the various calling scenarios.
• Prepare contingency plans for failure recovery in case of a failed product configuration.
• Strategically planned and managed project requirements and deadlines with the stakeholders to determine which requirements were critical and which were enhancements or additions to the critical functionality.
• Involved in successful implementation by ensuring and validating all project deliverables.
• Managing End to End Customer life cycle and cross functional activities.
• Ensuring timely execution of operational activities including generation of MIS reports, SMS/Data charging, uploading/extraction of data on Revenue Accounting Server on daily basis.
• Ensuring issues pertaining to prepaid products are resolved within SLA.