SUMMARY:

• 25+ years of consistent s in providing vision, innovation, system integration, application development and management of information systems projects for global companies in alignment with corporate goals and objective.
• Business - oriented IT professional with proven experience of working collaboratively at all levels to assess, plan, and implement IT solutions to achieve business goals.
• Provides vision and dedicated leadership for key technologies including enterprise systems architecture, E-commerce, Business Processes design, Business Analytics, System Integration, SOA, IT infrastructure and operations, and program management.
• Proven record of of providing project oversight, coordination, communication, management of schedule involving cross-functional and cross-agency teams through full project life cycle from conception to closure. Consistently produced quality artifacts on schedule well within budget, and compliant with methodology and regulations.
• Management experience combined with excellent communication skills, enabling building and continually driving focused IT cross-functional teams and external involving different cultures to accomplish results. Proven areas of expertise include:

TECHNICAL SKILLS:

• Requirements Analysis, System Design and Development
• Data Analysis, Data Modeling
• Business Intelligence, Cloud technology
• Oracle 11i, CRM, Cloud Computing
• BPEL, OBIEE, Informatica
• Oracle Data Warehouse, Financial Analysis
• Business Object, SharePoint
• SQL, Microsoft Project, MS Project Server
• Microsoft Office, Visio, and Agile and Waterfall Development Methodologies
• Six Sigma Business Process completed.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. IT Project Manager/Consultant

Responsibilities:

• CMIPS II: Worked as Project Manager for The Case Management, Information and Pay rolling System (CMIPS) for California that tracks nearly 400,000 cases statewide. The system was designed to processes over $4 billion in annual payments for services provided to elderly, disabled, or blind individuals so that they can remain in their own homes under the In-Home Supportive Services (IHSS).
• Microsoft Dynamics AX ERP implementation: Spearheading a global $20M project to implement Microsoft Dynamics AX ERP application healthcare devices manufacturing industry. Four ERP implementation included Japan, Europe, Costa Rica, and US locations. It included development of more than 300 customizations to meet business requirements. The integrated ERP solution would bring company to the cutting edge technology for streamlined manufacturing operations, customer service and FDA and SOX Compliance worldwide in healthcare industry. The major development work followed Agile Methodology.
• Web Improvement Program and Migration: Successfully delivered an $18M project to customer accounts migration from legacy system to a new BI and billing platform using Web Technology for PG&E right on target date and within budget. 3M users were migrated from legacy application to the new web based application. SOA architecture was used to help customers to view their energy consumptions and billing data. The IT infrastructure was designed and implemented to handle a peak load of 4000+ customer concurrently with an improved customer experience. Trained on Energy business and CAISO function in energy distribution and management.
• Customer Data Warehouse for PG&E: Design Data Warehouse system to collect, aggregate energy consumption data and display on customer portal application their energy usage and ways to save energy. This helped customers to view their energy consumptions and tools to reduce energy bill. It used SAAS cloud technology.

Confidential

Director Supply Chain Solutions-IT/Project Manager

Responsibilities:

• Oracle 11i ERP Upgrade and implementation: Drove a strategic global Oracle 11i ERP application implementation to support integration of VeriFone and Lipman, an Israel based company to achieve company growth to $3B. Successfully completed this implementation with a budget of $25M right on budget and date. The project involved a large application foot print, a large number of customizations, 27 countries and their respective localizations, RAC hardware architecture, and integration technology leading a global team of over 200 members world-wide.
• Cut budget strategically by eliminating several customizations for the project while meeting all business needs resulting into saving of development cost by $2.5M
• Strategic Application Integration Solution: Initiated, evaluated and recommended implementation of BPEL integration technology based on SOA architecture for integration of ERP, CRM, Portal, and customer facing applications resulting into savings of millions of dollars and immediate acknowledgement to customer orders.
• Customer Relationship Management Strategy/Solution: Evaluated, architected, and implemented a CRP application integrated with ERP system including helpdesk, telephony system, contract management, and billing system. It resulted into improved customer complaint resolution process significantly.
• Business Process Re-engineering: Collaborated with key business users to design critical supply chain processes, global supply planning, shipping process, automated purchase order, and serialization of products. Customer orders on-time fulfillment increased from 70% to 95% resulting into increased customer satisfaction and reduced inventory. The re-engineered process allowed company to ship $15M worth of products in a day.
• Operational Cost Reduction: Slashed operational cost by $15,000 per month by migrating legacy data warehouse to the new data warehouse. Successfully met challenge of completing project in 4 against 12 months originally planned.
• Infrastructure Improvements: Collaborated to design of RAC architecture for Oracle 11i implementation to meet global transactions and system availability 7 by 24.

Confidential

Integration and Application Architect

Responsibilities:

• Customer Portal Implementation: Architected and developed a customer portal solution for customers to place orders for repair and get repaired units. The portal application replaced a manual system. The portal helped customers to place Material Repair Authorization (MRA) for getting replacement on the same day compared to 5 days using manual process.
• Data Migration: Designed and completed HR data migration project from HP’s Oracle system to VeriFone’s payroll contracted application. This involved extensive use of SQL to manipulate, validate and load into new system.
• E-Commerce implementation: Initiated, evaluated, and selected e-Commerce technology for VeriFone portal applications. Managed project to integrate Oracle ERP and E-Commerce solutions, content management, and customer’s orders.

Confidential

Principal Consultant

Responsibilities:

• Application Integration: Delivered an integrated application comprised of Clarify, a CRM application, and BroadVision as e-Commerce solution, security system, and graphical system leading a team of 35 consultants. It was a strategic solution for 2Wire to launch their new DSL product.
• Customer Portal implementation: Strategize the integration of applications, data mapping, and interface design. Implemented a CRM focused Clarify package integrated with e-commerce application, PeopleSoft, and Web Technology. SQL was used extensively to migration and manipulation of data.

Confidential

World Wide Systems Development Manager

Responsibilities:

• Business Unit Set up and Infrastructure installation: Promoted to provide strategic IT development center at Bangalore, India. The business setup included application development, VAX hardware selection and installation, team building, interfacing with government officials and regular interaction with team in US to create design specifications and testing plans.
• Offshore Development model: Strategized and implemented an Off-shore development model for support implementation of Manufacturing and Distribution system TOLAS and Maxim on VAX hardware. The development cost was reduced by 50%.
• Oracle 10.7 implementation and Technology Integration: Led flawless transition from legacy Customer Support system running on VAX to a re-engineered CRM application integrated with Oracle 10.7 ERP solution using WebMethod technology.
• In-house CRM System development and implementation: Designed and developed a CRM system using PowerHouse technology on VAX VMS system to support helpdesk, product repair, and Warranty system.