SUMMARY

• Business Analyst with strong analytical skills to understandbusinessneeds, to determine solutions for business problems, ability to improve business processes, and develop policies and strategic plans to achieve organizational goals.
• Over 8 years of industry experience as a resourcefulBusinessAnalysthaving excellent professional skills with good domain knowledge in Telecommunication, Banking, Healthcare, Insurance industries.
• Worked actively in various phases of System Development Life Cycle (SDLC) by implementing methodologies such as Waterfall, Rational Unified Process (RUP), Agile (Scrum).
• Prepared Business Requirements Documents (BRD), Functional Requirements Specification (FRS), System Requirements Specification (SRS), and Change Management Documents.
• Developed Use Case Diagrams, Sequence Diagrams, State Diagrams and Activity Diagrams using UML to make developers understand thebusinessand system needs.
• Strong knowledge of Object Oriented Analysis and Design (OOAD) using Unified Modeling Language (UML) and Rational Unified Process (RUP).
• Developed Business Cases, Scope Documents, Use Case scenarios, AS - IS and TO-BE workflows.
• Proficient in Rational Suite including Rational Rose, Requisite Pro, MS Visio, MS Project and MS Access.
• Involved in eliciting requirements using documents analysis, requirement workshops, brainstorming, use cases and workflow analysis
• Experienced in facilitating and conducting Joint Application Design (JAD), Rapid Application Development (RAD), interviews, workshops and requirement elicitation sessions with stakeholders and end-users.
• Tracked, validated and communicated requirements using Requirement Traceability Matrix (RTM)
• Gathered and prioritized requirements using various techniques including MoSCoW.
• Performed SWOT Analysis, Risk Analysis, Root Cause Analysis and GAP Analysis between As Is and To Be workflow models for conducting Enterprise Analysis.
• Proficient in writing Test Plans for Unit Testing, System Integration Testing and User Acceptance Testing (UAT) and did black box testing, functional testing and regression testing.
• Collaborated with the technical team / development/ QA teams to resolve issues/defects towards the satisfaction of the users. Participate in design reviews and provide input to the design recommendations.
• Experience in managing multiple projects concurrently by using exceptionally strong organizational skills, analytical, problem solving, decision making, leadership skills and Project management skills to work and deliver under pressure /critical deadlines.
• Highly initiative, self-motivated with excellent communication skills, Conflict resolution and presentation skills.

TECHNICAL SKILLS

Methodologies: Agile- RUP, Scrum, Waterfall, Prototyping, RAD, UML

Operating Systems: Windows 98/2000/NT/XO/Vista/7, LINUX

BusinessAnalysis Techniques: SWOT analysis, MoSCoW, Gap Analysis, Risk Analysis

Environment: Languages C, C++, VB, XML, HTML, Java, Java script, Databases Oracle 9i/10g, MS-SQL Server Ms-Access, MySQL

Tools: MS Office suite, SharePoint, Visio, Crystal Reports, DreamWeaver, Visual Paradigm

Defect Tracking: HP Quality Center, Test Director, Bugzilla, JIRA, Rational Requisite Pro, Rational Rose, Clear Case, Clear Quest.

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Business Analyst

Responsibilities:

• Interacted with stakeholders, managed stake holder responsibilities through continual communication.
• Analyzed requirements and created use cases diagrams and activity diagrams using MS Visio.
• Facilitated meetings with stakeholders through various elicitation techniques like JAD sessions, brainstorming, and interface analysis to identifybusinessneeds and rules.
• Established constant communication with the Project Manager and development team during different stages of the agile life cycle.
• Created Use case descriptions and prototype to communicate thosebusinessneeds to the development team.
• Tracked and managed the requirements using the Requirement Traceability Matrix (RTM) which facilitates to trace the artifacts produced by the team throughout the project.
• Worked on Team Foundation Server to manage bugs and used SharePoint to manage documents.
• Conducted structured walkthrough to conform the elicitation results to end users, developers and managers
• Prepared training manuals and guidance documents by working withbusinessand technical teams.
• Performedbusinessrequirements traceability testing using the Requirement Traceability Matrix (RTM)
• Analyzed impacts of proposed solutions with the communication of key stakeholders.
• Collaborated with QA team in preparing test data for positive and negative test scenarios as per application specifications and writing test plans.
• Analyzed and evaluated the performance of the application from various dimensions and conducted User Acceptance Testing (UAT) for successful implementation.
• Conducted bug triage meetings to prioritize bugs in order to help streamline the QA efforts
• Used Quality Center for tracking defects that were reported to development team during System testing and UAT.
• Wrote SQL queries to do back end testing and manual XML validation.

Environment: Scrum, Java, J2EE, HP Quality Center, MS Visio, Rational Rose, MS Office Suite, SQL, XML,Oracle 11g, Windows NT/XP, Onsite/Offshore model, UML, Rational Requisite Pro, Team Foundation Server, SharePoint.

Confidential, Jacksonville, FL

Business Analyst

Responsibilities:

• Gathered stakeholder andbusinessrequirements through open-ended discussions, brainstorming sessions, structured walk-through and prototyping.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Documented the user requirements, analyzed and prioritized them and converted them as system requirements
• Created and prioritized user stories, sorted user stories into releases and set schedules for the iterations.
• Worked on workflow of the project concentrating on current and future workflow descriptions and created Use case diagrams using MS Visio.
• Organized daily scrum meetings to aid and track product development.
• Involved in performing Gap Analysis in the upgrade of the existingclaimsprocessing system and highlighting related issues.
• Co-ordinate with multiple teams and integration architects in performing Root cause analysis for issues regarding speed and stability.
• Responsible for conducting analysis and need assessments to find the present manual records and transforms them to electronic health records.
• Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing.
• Involved in performing the SIT (System Integration Testing) and UAT (User Acceptance Testing) of new system.

Environment: MS Project, UML, Agile (Scrum), MS Excel, SQL Server, MS Visio, wire frames, Rational Analyst Suite, Team Foundation Server, SharePoint.

Confidential, La Junta, CO

Business System Analyst

Responsibilities:

• Identified the stakeholders and elicited requirements in sync with the scope of the project.
• Conducted workflow, process diagram and gap analysis to derive requirements.
• Validate and revalidate the requirements and align them with the specific business processes and business needs.
• Prioritize the requirements and also segregate them in terms of functional and non-functional requirements.
• Prepared Business Requirement Documents (BRD) and System requirements specifications document along with Use cases.
• Developed the requirements further in the form of use case diagrams, activity diagrams and sequence diagrams using UML.
• Maintained Requirements Traceability matrix.
• Document the changes to functional and business requirements and realign the priorities.
• Conducted User Acceptance Testing (UAT) and assisted in developing the test plan and test cases to be used in testing based on business use cases, functional specifications.
• Used SQL queries to do back end testing and did XML validation.

Environment: MS Office, Waterfall, UML, MS Visio, GAP, SQL, XML.

Confidential,Orlando, FL

Business System Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME's in understanding the Requirements
• Extracted theBusinessRequirements from the end users keeping in mind their need for the application and preparedBusinessRequirement Documents (BRD) using Rational Requisite Pro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead,Business Owners and the Technical Lead and updated project schedule in Primavera.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite Pro.
• Prioritized, plan and managed multiple projects using Microsoft Project.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology.
• Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Designed Use Case, Activity, and Workflow diagrams using MS Visio
• Developed and managed Project Plans and Schedules, managed resolution of Project issues and conflicts, interacted with team members and external systems.
• Used Traceability Matrix to trackbusinessrequirements andbusinessrules to use cases.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT andBusiness.
• Various versions of the documents generated during the project were maintained and managed using Rational Clear Case and performed defect tracking using Rational Clear Quest.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.

Environment: Rational Clear Case Doors, JavaScript, XML, Java, J2EE, RUP, Oracle, MS Visio, DB2,, SQL Server Reports, Win Runner, Load Runner, Quick Test Pro

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's)
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows and activities.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Served as liaison between the functional and technical team.
• Gathered the functional and business requirements by conducting JAD sessions.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio.
• Facilitated meetings with developers, system analyst and testers to collaborate resource allocation and project completion using MS Project.
• Designed and implemented basic SQL queries.
• Supervised the User Acceptance Testing (UAT) to test the usability of the application.
• Maintained weekly status reports using MS Project.

Environment: J2EM, XML, SQL Server 2005, HTML, RUP, MS Project, MS Office Suite, Dreamweaver

Confidential, Charlotte, North Carolina

Jr. Business System Analyst

Responsibilities:

• Conducted joint requirements planning sessions as a facilitator to gather requirements from the business area.
• Implemented RUP and followed an iterative Use-Case driven process for requirement documentation and deployment.
• Understood and articulated business requirements gathered from user interviews and then converted these business requirements into technical specifications.
• Identified, gathered, analyzed, prioritized, and documented all the system specific requirements
• Performed GAP Analysis to figure out what we have and what we want to have.
• Created Use Cases, activity report, logical components to extract business flows and workflows involved in the project using UML and Microsoft Visio. Participated in meetings with developers, Project manager and Quality Analyst to discuss business requirements, test planning, resource utilization, and defect tracking.
• Conducted JAD sessions with stakeholders and business users and managed conflicts using Conflict Management skills.
• Worked closely with the UI team to model the screens, which met user, define requirements and also company standards.
• Communicated all the requirements to the developers in an understandable manner.
• Performed a Change Management Role to make software compatible with different means.
• Identified Test execution method: Manual/Automated. Read and Understood Test cases and identified the frequent functions.
• Interfaced with Quality Analysts during unit testing, integration testing, system testing, and user acceptance testing.
• Developed user presentation and training manuals per project specification and timeline.

Environment: MS Office, Waterfall, UML, MS Visio, GAP, SWOT analysis.