PROFILE

Highly accomplished, award-winning Senior Executive with international experience directing IT operations, project and program management, and product management. Proven ability to align technology activities with business strategy, Special expertise in enhancing business capabilities to increase revenue and growth, business process improvement, and maximizing productivity and managing costs. Adept at managing change, building and leading high-performing domestic and offshore teams, and developing organizational agility. Six Sigma Black Belt PMP Certified.

Core Competencies:

• International Business Process Improvement Business Acumen Strategic Planning
• Change Management Digital Transformation Master Data Management Critical Thinking
• Vendor Management Program Management Execution E-Business Offshoring/Outsourcing
• Business Analysis Agile Development Portfolio Management Governance

Professional Experience

Confidential

Vice President, Program Management

• Manage, coach, and mentor Project/Program Managers and EPMO support staff associated with assigned programs
• Establish EPMO policies and practices in alignment with business objectives to assist in driving business outcomes
• Oversight for EPMO and successfully managing a diverse portfolio of multiple complex projects that span multiple international zones, countries and programs driving transformation due to globalization and digital product demands. Responsibility in all aspects of demand management, resource management, and portfolio management and associated metrics and status reporting to executive management.
• Actively manage the prioritization and interdependencies of key projects/programs and milestones through a portfolio review process and tracked and communicated via dashboards and metrics
• Implement and oversight for the evolution of the program management governance process through standards and best practices to ensure successful execution of programs
• Ensure compliance of the appropriate standards, procedures and methodologies for the project management framework, SDLC, and Agile development life cycle.
• Provide oversight and direction for demand and resource management, resource forecasts, project priorities, operating models, resource sharing opportunities across time zones, investment needs, staff augmentation and offshore options

Confidential

Director, Program and Portfolio Management

• Responsible for planning, coordinating and managing 25M global, enterprise program portfolio to include prioritization, resource allocation, and measurement against goals and objectives to ensure that business benefits were achieved.
• Created highly effective PMO multi-year road map aligned with IT and Business strategy with focused results on delivering short term and long term strategic and tactical, global initiatives.
• Implementation and adherence to project management tools, best practices, processes, standards, and templates for both waterfall and agile methodology.
• Coaching and mentoring project management staff within PMO including managing, hiring and oversight of all contract project management staff.
• Established and communicated IT scorecard, performance metrics and project dashboards to senior management and key business stakeholders with quantifiable metrics of the delivery of business results.

Confidential

Director, Customer Intelligence

• Oversight for analysis, development and execution of initiatives for improving the global customer experience and the customer lifecycle.
• Managed analysis and strategies around improving customer retention rates, increasing customer utilization, renewal rates, and engagement.
• Defined customer insights and opportunities through reporting and analytics to inform and make recommendations to Sales, Marketing and Customer Care teams
• Communicated to key stakeholders and executives the effectiveness of new initiatives through metrics, KPIs, and scorecards/dashboards
• Implemented data governance model that encompassed multiple, global platforms and systems including data provided by third parties.

Confidential

Director, Business Process Improvement

• Applied Six Sigma principles and methodologies to drive financial and strategic improvements in: growth, time to market, continuous operational improvement, service delivery, and customer satisfaction. Managed global, cross-functional project teams to execute initiatives targeted at standardizing and optimizing global operations and technology processes.
• Evaluated and streamlined core business processes in alignment with customer needs while identifying areas for improving operational performance.
• Identified continuous improvement opportunities throughout the organization to deliver more than 1M in annual expense reductions.
• Responsible for deployment of skills and disciplines associated with LEAN Six Sigma and imbedding skills and behaviors that established a sustainable, continuous improvement culture.
• Coached and mentored LEAN Six Sigma project leaders green belts to complete projects by identifying and eliminating barriers

Confidential

Director, New Product Development

• Responsible for planning and execution of product initiatives throughout product life cycle. Gathered and prioritized market and customer requirements, wireframes and prototypes, and worked closely with all lines of business to ensure revenue and customer satisfaction goals were met
• Recipient of Microsoft FAST Innovation Solution Award
• Defined vision, product strategy and road map for Platts.com website.
• Defined and executed the go-to-market plan in conjunction with Sales and Marketing.
• Facilitate beta testing, customer focus groups, and pilot programs to obtain voice of customer for early stage products and feature sets.
• Established key business metrics to measure and deliver success.

Confidential

Senior IT Enterprise Program Manager

• Planned and managed multiple, complex, large-scale global projects concurrently involving implementation of worldwide enterprise systems to support corporate HR and Finance initiatives while following SDLC methodology.
• Responsible for managing all phases of a project to include planning analysis and requirements gathering , testing unit, system, performance, integration, UAT , implementation and maintenance as well as stage gate approval process.
• Managed cross-functional international projects in excess of 500,000 budget to include project resource requirements and scheduling, managing project scope and timeline through formal change management processes, managing project issues and risks to resolution and recommending mitigation plans, timely communication to stakeholders through project health and performance dashboards as well as monthly project reviews.

Confidential

Director, Information Technology

• Oversight for digital technology teams responsible for transforming print content to digital. Implemented first digital and ecommerce platform for McGraw-Hill Construction.
• Responsible for application development, quality assurance and operational support activities.
• Created technology roadmap to migrate legacy platforms and systems to new platforms.
• Direct management of onshore and offshore programmers, web designers, DBAs, project management and quality assurance.
• Managed vendor and partner relationships. Oversight for SOW and SLA creation. P L responsibility.
• Earned 2004 McGraw-Hill Corporate Achievement Award for Innovation.
• Recipient of SIIA CODiE Award for Digital Content.