SUMMARY:

• Highly accomplished Service Delivery Manager/ Sr. Program Manager offers 17+ years of experience in leading large IT projects with background in executing structured methodologies and experience in implementing project & portfolio management processes, global strategic planning and executive reporting.
• Provides hands - on skills and proven expertise to manage & implement business solutions in various ERP systems, ecommerce solution; web based platforms, COTS implementation and IT operations & infrastructure management.
• Extensive experience in planning and managing enterprise strategic IT projects through all phases.
• Led a transition of applications, processes and services of major life science customer in CA and IL with a team size of 400+ resources with an estimated budget of $200Mil.
• Managed Production support environments with 24x7 supports across the globe and manage all the ITIL processes, incident mgmt., problem mgmt., service request, and governance, along with monitoring and reporting.
• Managed ecommerce 24x7 supports for a major home retailer with global team of 40+ members, 14Mil-registered users with annual revenue of $700Mil.
• Directed major retail business to transition network infrastructure between telecom providers thereby resulted in annual savings of $600,000.
• Led efforts to analyze and implement solution, which resulted in $5M yearly savings at Motorola. Strong understanding of the cross-functional business areas, global strategic management, developed IT Road maps for the project management.
• In-depth knowledge and experience in project scope/cost/change and risk management. Well-versed in PMO function & Process Improvement initiatives.
• Experienced in IT project budget planning, outsourcing strategies and contract management.
• Proven expertise in planning, designing and building enterprise level systems for companies in a wide variety of industries.
• Strong technical background in systems architecture, database design and development.
• Hands on skills in application development in Oracle, J2EE and midrange platforms.
• Solid skills in customer requirements, writing proposals, biding projects and winning contracts.
• Established standard project governance models & processes at enterprise level in Motorola.
• Completed Prerequisites for Six-Sigma Green belt Process & experienced with CMMI level 3 Processes.
• Energetic, self-motivated with a can-do, results oriented track record.

TECHNICAL SKILLS:

Languages: Java. SQL, PL/SQL, SQL Developer, RPG, RPGILE.

ERP: SAP, Oracle, BPCS

Middleware: SOA, Web Methods EAI.

Databases: DB2, Oracle, and SQL Server.

Operating systems: UNIX, Windows (3.x, 95, NT, 2000, XP). OS400

Testing Tools: HP Quality Center.

Development Tools: RAD, Web Sphere Application Developer 5.1.1.

Methodologies: Agile, SDLC, CMMI, Six-Sigma, PMBOK, Rosetta Net.

PM Tools: Microsoft Projects, HP-Project and Portfolio Management (PPM), Mercury IT Governance, Primavera, Rational Rose Clear Quest, MS Project Server, Contracts Managements, EAM.

Secondary Skills: Java, J2EE, SQL, PL/SQL, SQL Developer, and Visual Basic.

Databases: Oracle 11i and 10g, SQL Server, MS Access, IBM DB2

Tools: Used: RAD, WebSphere Application Developer, Tealeaf, DynaTrace, TotalView, Splunk; IBM Analytics - Coremetrics; Microsoft Projects, HP-Project and Portfolio Management (PPM), Mercury IT Governance, Primavera, Rational Rose Clear Quest, MS Project Server; Clarity

PROFESSIONAL EXPERIENCE:

Confidential, Lake forest, IL

IT Project Manager

Responsibilities:

• Collaborate with the Abbott 10 Divisional IT leaders, program level executives and ISG to successfully define and implement the transition methodologies & approach.
• Transition & transformation program includes 400+ resources transition of 2500-applications, more than 300+ application development work in all the Abbott’s 10-divisions and resources are geographically dispersed.
• Provide guidance and directions to all the 400+ resources, manage program level risks & issues, set-up teams to establish the service management office (SMO), Transition Management office(TMO).
• Responsible to establish the SLA measurement & reporting with the incident management, problem management (root cause analysis), service request management and operational readiness.
• Capacity management, customer relationship management and engaged to manage any escalation resource issues.
• Responsible for leading the steering committee meeting and executive reporting related to the program.
• Responsible to follow all the Abbott processes and ITIL standards.

Confidential, Mooresville, NC

Service Delivery Manager

Responsibilities:

• Responsible for complete support (24x7) and >99% availability of the Lowes ecommerce site for business.
• Led a team of 35+ members, with 6 onsite direct reports to manage IBM Web sphere commerce application for online and batch maintenance, integration with 3PL solutions and monitoring & reporting.
• Adhere to the support processes, tools and SLA driven approach, continuous improvements of these processes resulted in optimal operational efficiency of the various teams.
• Participated to identify any process gap in the incident & problem management support service areas.
• Consistent & accurate reporting to Directors & VPs resulted in the early resolution of support issues/risks.
• Increased the revenue for the business unit by $500K by identifying additional project work.

Confidential, Bolingbrook, IL

IT Program Manager

Responsibilities:

• Led and directed various team to successfully transition Confidential network from Verizon to AT&T for all the 470 retail stores location across 45 US states with annual savings of $600,000.
• Manage team to successfully migrate more than 2500 users from the MS exchange . Implemented email archive solution, which resulted in effective use of emails.
• Manage and led external vendors/ULTA retail technology team to successfully install the additional workstation on 483 retail stores and provide enhance capability of store operations and associates .
• Responsible for accurate reporting, forecasting and budget tracking for the projects.

Confidential, Chicago, IL

Implementation Program Manager

Responsibilities:

• Managing the COTS implementation of Primavera (P6), Contracts Manager (CM) and INFOR Enterprise Asset Management (EAM) applications along with custom development in Oracle APEX for the Confidential .
• Led team of 8 resources to work in an efficient manner, oversees vendor contracts, Managed project budget of $2Mil.
• Implementation of Primavera (P6) resulted in increased efficiency of the project management processes, gain better controls over budget tracking (yearly $35Mil), streamline the reporting of project financials between various departments (Budgeting, Capital planning & Constructions). Managing 400 projects annually.
• Implementation of EAM solutions enhanced daily operations in the Facilities and Natural resources department to manage the Confidential asset in an optimal way. There are approx. 30,000 service work request were generated yearly to better manage resources, materials and labor cost.
• Led efforts to successfully integrate the Oracle APEX, Primavera (P6), and Contracts Manager (CM) by using the SOA platform and BPEL. Provide technical direction of the Integration team.

Confidential, Schaumburg, IL

IT Project Manager

Responsibilities:

• Managed the strategic “separation” program to successfully separate the IT systems, applications between the Motorola Mobility Inc. (MMI) and Confidential . (MSI) for the GoTo Market (GTM) business. Led efforts to migrate the users between LDAP systems (~104 apps), iFocus systems and the Oracle ERP systems (Asia, North America & EMEA).
• Managed the successful separation of the Non-M INC subsidiaries name change, span across 63-countries and working cohesively with the Motorola legal teams to migrate to the new subsidiaries name.
• Overall test manager for a team of 15 resources to integrate Repair & Distribution application with the Motorola’s business systems. Reduced head counts, consolidated assets and streamline operations resulted in an annual savings of $5M. Worked with internal customers and external vendors.
• Managed the automation of B2B Order fulfillment project between Oracle and SAP systems to increase the production efficiencies at Distribution Centers, eliminating the manual files upload and processing steps and reduce the order processing cycle time. Managed project budget of $2M.
• Managed the migration of “webMethods (wM) optimize” from 6.5 to 7.0 and decreased problem tickets by 50%. Consolidated the optimize servers from 24 to 8, resulted in lower operations cost.
• Formulated the project governance processes, guidelines & templates for the eBusiness portfolio consisting of 15-large projects and 50-70 small & mid size projects, resulting in timely visibility of any issues and risks to the management. Coordinated the work with 6-global virtual teams.
• Led efforts to integrate trading partners (suppliers) onto Motorola eHub systems to automate the PO (create/change & cancel) & shipment notification process. Managed a project team of 10 web Methods developers, architects and Business Analyst.

Confidential, Chandler, AZ

Project Manager

Responsibilities:

• Led efforts to provide web-based solutions using the midrange application & J2EE platform for the business managers to accurately reflect the cost model & sales figures and help the management to make decisions.
• Worked as a team leader for various enhancements in the Billing and Invoice Processing on the manufacturing application resulted in the efficient processing and reduce the processing time by 40%.
• Participated in the project planning, budgeting, requirements analysis and responsible for documented functional & technical specifications.

Confidential, Tempe, AZ

Project Manager

Responsibilities:

• Managed Application Outsource team of 10 resources for the development & support of the Warehouse & Inventory Management application supported by the ERP systems.
• Designed, developed & implemented the shipment consolidation solution for Hardware Product Group (HPG) customers increased customer satisfaction and reduced in shipment errors by 70%.
• Introduced new project estimation processes according to the client’s requirements, resulting in 90% success rate for the development work. Written Statement of Work (SOWs) for additional projects work & participated in the RFP processes.
• Negotiated new Master Service Agreement (MSA) contract for current project extension for another 5-years.
• Worked as a led for online parts inquiry application on J2EE and midrange platform. Resulting in reducing the response time to less than one second.

Confidential, Chicago, IL

Senior Consultant

Responsibilities:

• Designed, developed and implemented solutions in the Material management, Procurement & Inventory modules for the manufacturing application.
• Designed and developed the 13-custom interfaces across entire systems, which resulted in more accurate & up to date information.

Confidential, CA

Project Lead

Responsibilities:

• Conducted quality audit reviews on the Tax modules of the software application.
• Designed, developed and implemented enhancements on the Home Loan & administration module of the custom build home loan servicing application.
• Actively participated on the UAT testing, defect tracking & resolution.

Confidential

Programmer Analyst

Responsibilities:

• Conducted application presentations to Lincare project stakeholders & management.
• Designed and developed the user interface of the Patient & Prescription module,  confidential module.
• Designed and developed various tools & utility programs to enhance the project tracking and increase the team productivity.