PROFESSIONAL SUMMARY:

• SeasonedIT - Program manager / Project Manager/Scrum Master with over17+ yearsof solid IT experience with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure
• Develop and revise project plans and budgets, work with project stakeholders to understand complex problems and focus on bringing issues to resolution, escalating as necessary to meet timelines
• Monitor and track performance and health of the project while proactively identifying, managing and resolving issues and risks of the project
• Managed and successfully completed Data Center Migration projects, Database & ERP Upgrade projects and Citrix migration projects
• Experience of managing multiple large and strategic projects/ programs within approved baseline quality, scope, cost, scheduled timeline
• Define processes to support the Production Support teams in gathering insights around application use, stability, performance, Reduction in production bugs
• Expert in Project/Program Management, Cost Management, Quality Management, Release management, Change management and Service Level Management (SLM)
• Familiarity in establishing and operating strong Delivery Management, Project Management practices and release management practices
• Serve as single point of contact for IT leaders regarding communications for projects, including status reports and escalations

TECHNICAL SKILLS:

• Oracle, Oracle DBA, Retek
• Avalon, C, TFS, VB, PeopleSoft
• Informatica, MSBI- SSRS
• Business Objects
• SAP BODS, SQL
• PL/SQL, PRO*C, Java, .net
• HTML, SharePoint
• Service Now, Planview
• TFS, Program & Project Management
• Release Management, Delivery Management
• Transition Management, Managed Service
• Application Management and Quality Assurance

PROFESSIONAL EXPERIENCE:

Project /Scrum/Program Manager

Confidential

Responsibilities:

• Managed and executed below projects as a project manager
• Data warehouse Scheduler conversion project ( SAP BODS Scheduler to Automic Scheduler)
• Reports conversion from Business Objects (BO) to MSBI(SSRS)
• Managed and executed below projects as a Scrum Master
• Connect & Comet - Developed in .net & SharePoint
• Partnered with business, Quality Assurance and other IT organizations, to document the project scope and processes
• Develops and determines priorities and monitors and reports/metrics status to respective stakeholders
• Mitigated Issue/risk factors through careful analysis of financial and statistical data
• Successfully utilized the Scrum and Sprints methodologies in optimizing the teams with different strengths and diverse locations
• Involvement in the Go/No-Go meetings and deployment calls as per the calendar
• Facilitated Release, Sprint planning, Daily Scrum, presentation and retrospective meetings.
• Successfully utilized the Scrum and Sprints methodologies in optimizing the teams with different strengths and diverse locations
• Managed the project team from requirements thru development, testing,, implementation, and closure
• Developed and implemented several strategies in collaboration with C level management
• Handled SOW’S, contract management and yearly renewals

Project /Applications Manager /Scrum Master

Confidential, Cincinnati, OH

Responsibilities:

• Total Team - 60+ in an Onshore/Offshore model, RM- 2.5M +
• Managed and executed below projects as a project manager
• Maven - Reporting platform covering all aspects of MIS
• Capacity Planning and forecasting tool
• People soft Upgrade project (People tools -- 8.4 .13, Oracle 10g to 11g, Oracleweblogic 8.1 to 10.3.1)
• Managed and executed below project as a Scrum Master
• App readiness phase for Citrix Migration program for US Retail division ( User base of 30000+)
• Assist product owner with creating Product backlog and Sprint backlog.
• Organized and facilitated daily stand-up meetings, sprint planning, Backlog grooming and Sprint retrospectives sessions
• Developed User stories and completing the sprint in desired time lines. Lead and be part of daily scrum meetings.
• Servant leader and coach for Scrum practices
• Resolving, tracing and escalating critical issues to minimize project risk factors.
• Reporting on project progress and communicated relevant information to superiors and company management.
• Manages project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Identifies needed resources for projects, defines and assigns major project roles.
• Assigns and monitors work of project team, providing technical and analytical support and direction.
• Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed.
• Coordinating the lesson learned process.
• As an Applications Manager/Managed Services Lead
• Responsible for Transition and Delivery of 20+ Applications in managed services model. This also requires parallel management of six major releases per year
• Handled contract management and yearly renewals
• Partnership with Release teams, PMO teams and Vendor teams to ensure smooth implementations
• Managing the Resource Pool for utmost efficiency, quality deliverables and risk management in a matrix organization
• Ownership of Release, Change, Problem and Implementation planning at portfolio level
• Develop & Implement Governance structure including Knowledge Transition, Reporting Structure, Client communications, Escalation mechanism, Onsite-offshore structures and Quality expectations.
• Created and maintained Project Plans, Project Charters, and Budgets from project initiation to project closure activities.

Project Manager

Confidential, Minneapolis, MN

Responsibilities:

• Requirements and business analysis
• Handled the activities encompassing project initiation, planning, execution, monitoring, controlling & closing
• Defined the detailed scope of the project and involved in Quality Management and Delivery Management
• Compiled data for reporting the status to the client on weekly and monthly basis
• Interacted with Offshore & Onsite Management relating to Internal & External Quality Audit for technical deliverables