SUMMARY:

• Seasoned IT professional with 8+ years of global experience in techno - functional roles across various domains including Insurance, Banking, CRM and Human services.
• Served as a Developer, Systems Analyst, Business Systems Analyst and Scrum Master roles; and proven ability leading cross-functional and self-organizing teams in various business settings.
• Extremely skilled as Scrum Master in facilitating scrum process and events (Backlog grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) to improve team’s performance and handling team dynamics.
• Experience in eliciting Business Requirements with various techniques, Joint Application Development (JAD),Observation, Interviews, Document Analysis, Prototyping, Interface Analysis, and Survey.
• Collaborated on creating Work Breakdown Structure using MS Project, tracking schedules, milestones, evaluating the impact of changes.
• Well versed in writing User Stories and Breaking down Epic user stories using INVEST method.
• Managing Requirements Churn in Scrum efficient in performing, prioritizing effective leveraging analyzing techniques like Planning poker, MoSCoW, T-shirt sizing.
• Skilled in developing workflow analysis and design, data flow diagrams, user interface design, Entity-Relationship(ER) diagrams and object oriented analysis and design.
• Expertise in User Interface Design through wireframes and mock-ups.
• Experience in Requirement Management and Change Control systems Proficient in developing UML diagrams such as Use case diagram, Activity diagrams and Class diagram using MS Visio, Rational Rose.
• Experience in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and translating them into functional specifications.
• Well versed in authoring/reviewing Business Requirements Document (BRD), Functional SpecificationDocument (FSD), Software Requirement Specifications (SRS), Use Case, Business case and Data mapping document.
• Highly collaborative team player with extensive customer relationship skills, also possess excellent facilitation and mentoring skills and ability to prioritize tasks according to business needs.
• Experienced with extensive client interactions and converting business functionalities to Service Oriented Architecture(SOA) models across IT environment. Also worked in Three-tier architecture, AJAX, Web Services (SOAP, WSDL), Client-side and Server-side validations.
• Experience in applying business analysis tools like GAP Analysis, SWOT, PESTEL, Impact Analysis, Root-case identification, Cost-Benefit analysis, Feasibility study, Risk Analysis.
• Expertise in preparing Test Plan, Test Scenarios, Test Documentation, Test Scripts and Test Cases; coordinating User Acceptance Testing (UAT), and various need based testing.
• Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different data sources. Knowledge of Relational Database Management systems (RDBMS)
• Excellent communication, analytical, problem solving, and management skills with an eagerness to learn new technologies and team building capability.
• Experience handling teams in Offshore/Onside model and communications to ensure seamless service delivery.

TECHNICAL SKILLS:

Project Management Tools/Methodology: Object Oriented Analysis and Design. (OOAD) using Unified Modeling Language (UML)), MS-Project, MS Share Point, JIRA, Agile-Scrum, Waterfall-Scrum, and Waterfall.

Requirement Management: MS Office, JIRA, VersionOne, HP ALM 11.5, Team Foundation Server (TFS ) and Rational Rose

Reporting Tools: SSRS, IBM Cognos, Informatica, MS office Suite, Tableau 9.1

Databases: SQL, SQL Server 2005/2008/2012, Oracle 9i/10g/11g/12g

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint 2007/2010/2013, MS Project, MS Visio, Erwin Standard Edition, MS Access

Analytics Tools: MS Excel, MS Access, Google Analytics, Tableau, Oracle Business Analytics, Oracle Hyperion

Testing Tools: HP ALM11.5, HP Service Center, HP QC, and Bugzillla

ETL Tools: SQL Server Data Tools-Business Intelligence (SSDT-BI), Informatica

Languages: HTML-5, CSS-3, XML, C/C++, PL/SQL, T-SQL, ASP, Java/J2EE, JavaScript, JSON,SOAP, RESTful, Android, COBOL,JCL, CICS, Visual Basic 6.0, C#. NET,ASP, Java, ASP.NET, ADO.NET

Defect Tracking tools: HP QC, HP ALM, JIRA

Scripting and Markup: HTML, HTML5, DHTML, Backbone.js framework, Angular.js frame, Java Script, AJAX, XHTML, CSS, DTD, XML Schema, XPath, XLST, JQuery

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh

Sr. Business System Analyst/Scrum master

Responsibilities:

• Interacted with stakeholders,SystemsArchitect, UI/Content Management Team, Developers, SME and diverse group of personnel and facilitated JAD sessions to understand the business process, gather Business Requirements and identify changes for the applications and implemented in Waterfall-Agile methodology.
• Conducted GAP Analysis to understand limitations of the existing system and contributed to functional design of future system, modelled the AS-IS and TO-BE business workflow.
• Performed document analysis to derive business rules from legacy system and validated them with stakeholders for consistency and completeness.
• Prepared Business Requirement Document (BRD), Functional requirement Document (FRD), converted functional and non-functional requirements into user stories for Agile-Scrum development framework.
• Highly proficient in creating Use cases, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose and MS Visio for UML.
• As a Scrum Master facilitated scrum events including Daily Stand-up meeting, Backlog refinement, Sprint planning, Sprint review and Sprint retrospection meetings.
• Analyzed requirements wrote User Stories and managed Agile Lifecycle in Team Foundation Server (TFS) and JIRA from planning to sprint deployment. Tracked and communicated team velocity and sprint/release progress. Assisted in managing the Product Backlog and Sprint Backlog.
• Reviewed and assisted the team in functional testing of the application prior to demo in the sprint review meeting. Maintained the Sprint Burn down and Release Burn Down charts.
• Removed internal and external impediments that hinder team’s productivity. Worked with the team in the grooming and prioritization of product backlog using technique such as planning poker.
• Developed test scenarios/scripts, test plans, prepared user acceptance test cases (UAT), UAT issue log for tracking the defects in JIRA and collaborated with system users to conduct UAT.
• Worked with the UI team to create Wireframes to be presented to the Business unit.
• Worked closely with the WEB team for developing new XML tags as needed by Web from Mainframe for the reports to be displayed in the front end.
• Managed other BAs and sent their status to Project Manager/Business owners on a weekly and monthly basis using MS Project. Worked on project planning, scheduling and status reporting.
• Served as liaison between the scrum team, architect and key stakeholders, earning their confidence with reliable follow-through.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, creation of technical design (UI screen) using Microsoft Visio.
• Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility. Ensured consistent application of scrum methodologies across the team.
• Generated ad-hoc reports by creating ad-hoc SQL queries using joins and nested queries to fetch data from the IBM DB2database for understanding the historical compliance rules defined.

Environment: Waterfall -Scrum Methodology, Team Foundation Server(TFS), JIRA, HP Quality Center 10.0, Oracle 10g, MS Project 2010, Share Point 2013, Microsoft Visual Studio .NET 2012,C#, ASP.NET, ALM 11.5, VB.NET, Crystal reports, Microsoft Windows Server 2008, Microsoft SQL Server 2012, Windows Scheduler.

Confidential, Warren, NJ

Sr.Business System Analyst

Responsibilities:

• Assisted in facilitating and attended the knowledge Transfer and documented all the business level details of the service. Ensured all the documentation is appropriately transferred from other vendor team.
• Elicited extension requirements from the core-group business group in North America using JAD sessions and Interviews; updated Functional Specification Document.
• Performed Document Analysis and migrated all the previous documentation into standard documentation format that is followed across CITI client projects.
• Created Requirement Traceability Matrix from the starting by Reverse Engineering the service and its functionalities apart from performing document analysis, interviewing existing vendors and brainstorming with architects who are reverse engineering application.
• Designed and developed the user interfaces, Designed Dynamic UI with Fragments using Google Material design
• Implemented RESTful Web Services to verify login credentials of the user
• Performed Gap Analysis on new requirements and updated System Requirement Specification document.
• Assisted Project Manager in hiring and deploying resources. Assisted Project Manager in identifying the dependencies, some of them are organizational Impediments.
• As a Scrum Master facilitated scrum events including Daily Stand-up meeting, Backlog refinement, Sprint planning, Sprint review and Sprint retrospection meetings.
• Assisted team to adapt Scrum documentation - to create Product Backlog with User stories, Sprint Backlog, Sprint Task List, Sprint Burn down and Release Burn Down charts using JIRA. Expertise in multiple estimation and prioritization techniques - MoSCoW, Kano, Theme Scoring, T-shirt sizing, Planning Poker and Theme Screening.
• Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
• Adopted ATDD practice of creating acceptance test cases before development to ensure product quality.
• Assisted the project manager to construct a project plan that included Project Schedules, Milestones tracking, and Meeting minutes using MS Project.
• Hosted Web-Ex meetings to coordinate with service provider and service consumer and to streamline the deliverable to address dependencies.
• Engaged in Data Modeling by creating Conceptual and Logical Data Models using ERwin for the database tables in the application. Used complex SQL queries to retrieve application related data from the DB.
• Assisted in Test Plan, drafted Business Test Cases and participated in Test Script approval process, involving multiple teams across various projects.
• Supported testing efforts across all phases of testing - SIT, UAT, BAT and PT by ensuring timely deployment of application in appropriate environment, reviewing release notes and performing Smoke and Sanity testing on the application for each deployment.
• Reported defect status to business users and serious management by using Tableau 9.1 and JIRA.

Environment: Scrum Methodology, JIRA, Tableau 9.1, Android SDK, Android Framework API, Google play services, Android studio, SQLite, Java/J2EE,SOA,Genny motion Emulator, Web Services, RESTful, Java, XML, JSON, lollypop material design.XML Schema, IBM Websphere, Eclipse Galileo, Oracle 11g, MS Project 2010, MS Visio, HP ALM, Web Methods, SQL Queries, Erwin Standard Edition, Maven Central Repository and SharePoint 2013.

Confidential, Malden, MA

Business Systems Analyst

Responsibilities:

• Identified and analyzed business needs using techniques such as JAD Sessions, Document Analysis, Interface Analysis, Requirements Workshops and Interviews with SMEs and stakeholders.
• Prioritized the development of missing tools and content in the existing framework by performing the GAP Analysis for documenting the gap between the existing system and the desired system.
• Developed a high level Business Requirements Document (BRD) and had them base-lined from the business owner and stakeholders.
• Performed heavy data analysis to generate internal reports in order to understand current employee base, their salary structure and other hiring KPIs.
• Analyzed ROI for the HR department to measure the efficiency and recommend cost cutting techniques.
• Worked with GUI development team to assist them in creating the initial UI wireframes and mockups.
• Developed Mockup screens and prototypes for the home page requirements document.
• Worked closely with front end LAMP developers to create a seamless UI and UX.
• Extensively used MS SharePoint for team collaboration and version control.
• Created activity diagrams to represent the current business process, context flow diagrams to identify the interfaces and data flow of the system and sequence diagrams to specify the order of interactions.
• Constructed RTM to determine the source of the requirement, ensure all requirements are met and locate affected system components when there is a requirements change.
• Coached the team to use HPQC for requirement and defect management. Migrated all the requirements and test cases from RTM document to HPQC.
• Created project plans, Work Breakdown Structures (WBS) and identified & managed risks using MS Project.
• Determined the roles and responsibilities of individuals to maximize the overall team performance by identifying, developing and using strengths of team members.
• Used IBM Cognos to generate internal reports to study and analyze the current business performance.
• Performed Change Management by handling change requests and performing change impact analysis and getting the approval from the Change Control Board (CCB), to make the appropriate changes.
• Assisted Lead Architect in creating Dimensional Model to ensure that the historical data is properly stored in the dedicated data marts and the requirements are properly captured by the data marts.
• Coordinated with the QA Team to assist them in Data modeling, Data mapping and Data extraction & Integration in the data mart by performing ETL operations using Informatica Power center.
• Assisted the ETL Development Team in performing ETL operations to migrate data from source to staging and staging to target (Data Warehouse) by using active and passive transformation techniques.
• Analyzed Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the Functional, Performance, Usability and Security requirements.

Confidential, Seattle, WA

Sr. Business System Analyst

Responsibilities:

• Conducted GAP Analysis to understand limitations of the existing system and contributed to functional design of future system; assisted in modeling the AS-IS and TO-BE business workflow.
• Worked with business and technical SME’s to develop thorough understanding of Applications, Systems, relational database, Business Methods and Strategies.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Generated key statistics e.g. Defect reporting by application, performance usage, tasks estimating as well as time and task reporting.
• Highly proficient in writing and prioritizing user stories in Product Back Log with Product Owner.
• Used various estimation tools, planning poker, T-shirt sizing and prioritization techniques like MoSCoW.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT), Regression, and Black Box and White box testing with the help of QA teams.
• Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose and MS Visio for UML.
• Constructed Requirements Traceability Matrix to determine the source of the requirement, ensure all requirements are met and locate affected system components when there is a requirements change. Maintained the traceability matrix until business requirements were signed off.
• Developed Test Plan and Test cases based on the Use cases and Functional specifications and also performed manual testing of the functionality of the application by inserting varying data on different test runs in Quality Center.
• Contributed in reviewing and editing of the test scripts.
• Was in regularcontact withBusinesspartners on the status of issues, action plans and timeframefor conflict resolution throughout the development cycle.
• Helped Testers expedite the defect resolution by following up on the defects raised in Quality
• Assisted in Data modelling, Data Mapping, Data Staging and Data Integration process. Helped in performing ETL from current OLTP to the target data warehouse.
• Used SQL, Data Warehousing and Data Cleansing for the arrangement of customer data.
• Performed User Acceptance testing and documented detailed results.
• Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.

Environment: Agile/ Scrum Methodology, MS Office (Word, Excel, Access, PowerPoint, Visio Outlook), HTML, Data Mapping/Modeling, HPALM, Informatica, Tableau, VersionOne, MySQL.

Confidential

Associate

Responsibilities:

• As part of the integrating efforts had extensive meetings with both the Business and Users teams to gather requirements.
• Analysis and Understanding the requirements & functional specifications.
• Conduct JAD to review the business document with a team of business end users, application developers and technical analysts.
• Preparation of Technical Specifications based on the existing functionality and requirements.
• Created detailed technical design specification for enhancing the batch programs, care was taken to re-use most of the existing components/modules.
• Worked closely with the WEB team for developing new XML tags as needed by Web from mainframe for the reports to be displayed in the front end.
• Development of the new batch programs usingCOBOL, DB2, JCL, VSAM and INQUIRY.
• Debugging and implementing the system using IBM Debug tools.
• Involved in preparing test plans for Independent Unit testing and System testing.
• Setting up Process to be followed from Offshore.
• Log JIRA for testing defects identified and track till it is closed.
• Status Reporting and Responsible for the final delivery.

Environment: Waterfall, OS/390, JIRA, Enterprise COBOL, CICS, DB2, DB2 stored procedures, VSAM, SYNCSORT, JCL, TSO, ISPF/PDF, SQL, Xpeditor, InterTest, File-Aid, File-Aid for DB2, Endeavor, IBM Utilities, MQ Series, SPUFI, BMC, QMF, CA-7.

Confidential

Programmer Analyst

Responsibilities:

• Balanced business requirements with technical feasibility and set expectations on new projects.
• The AOC batch cycle was automated using REXX tool.
• Taking up change requests, coding, testing and development.
• Execute Exstream Dialogue applications on mainframes and view the desired layout in suitable batch use to produce print-ready output (postscript files) in PDF format.
• Design and develop packages to create data files and mapping of data variables.
• Made necessary changes in JCL, changing the package names, DD names, versions and DCB.
• Transfer the PDF output file generated by JCL to view the postscript file.
• Involved in the Root cause analysis of production issues, compare reports, Datasets and Databases after the Operations Planning and Control Job trail execution.
• I will be a Key player in the coding, Unit Testing and system testing of the modules.
• Preparing End of schedule report and carrying out minutes of meeting with the team. (Both offshore and onsite).
• Unit testing, System testing preparation of test data, SIT Environment set up, test cases, document the test results and production support.
• Generated ad-hoc reports by creating ad-hoc SQL queries using joins and nested queries to fetch data from the IBM DB2database for understanding the historical compliance rules defined.

Environment: Waterfall, File Aid, Change Man, SAR, OPC, REXX, MVS, z/OS, COBOL, DB2, VSAM, JCL, CA7 (Job scheduler), SPUFI, QMF, TSO/ISPF, ENDEVOR, FTP, IBM UTILITIES.

Confidential

Programmer Analyst

Responsibilities:

• Generating batch programs to automate creation of new generic and customized reports such as Advice to pay, Explanation of Benefits, SOX compliance report, Premium deduction reports.
• Maintaining the batch programs by processing alterations to existing reports being sent as per current requirements.
• Maintaining Family Medical Leave and Absences (FMLA) application and making changes to the system as and when warranted by the customer.
• Source code changes using languages COBOL, DB2, and CICS with Copybooks and Process.
• Worked on WINSQL using SQL queries to retrieve data from DB2.
• Load and Unload DB2 tables using IBM utilities.
• Involve in unit testing, integration testing and preparation of the unit test cases according to the high quality standards, Peer reviews.
• Performing automated dynamic transmission of reports over Secure Mail Transfer Protocol.

Environment: Waterfall, Windows 98/XP/2000, Z OS/390, MS Office, MS Project, MS Visio, Endeavor, Change man, COBOL, CICS, DB2, JCL. s