SUMMARY

• Senior Analyst focusing on the application of technology system that improves the business functions. Detail focused and uses technical expertise competently producing software system applications. Critically evaluate information gathered from multiple sources, reconcile conflicts, loyalty, decompose high-level information, and distinguish user requests from their underlying true needs.
• Industry Experience: Information Technology, Telecommunication, Banking, Health Care, Medical Clams, Insurance, Manufacturing, Customer Relationship Management, Supply Chain, Analytics, Retail and Consumer Good industries
• Domain Experience: Business Analysis Development, Marketing Loyalty, Project Management, Banking Retail and Consumer Banking , Small Business Loans, Investment Banking, Life Insurance, Property Insurance, General Insurance, Call Center based applications, CRM, Website Design and Development, ECommerce, Web Applications and Services
• Interpersonal Skills: Effective communicator with ability to work with the team and independently Structured, well-organized detail oriented Ability to build strong client relationships Strong facilitation and collaboration skills Excellent written, oral, and presentation skills

ACCOMPLISHMENTS

• 13 years of experience as a Business and System Analyst, assisting in various stages of Software/System Development Life Cycle SDLC , such as defining scope, product design, development strategy, production and quality assurance. Experienced in Statistical Data Analysis, Gap Analysis, Feasibility Analysis, Impact Analysis, Risk Analysis, Change Management, Business Process Re-engineering and Cost-Benefit Analysis.
• Proficient in Understanding User Stories, Requirement Elicitation, Requirement Documentation, Validation, Modeling, HL7 and Analysis Proficient in interviewing stakeholders at all levels and in conducting JAD sessions both onsite and using video-conferencing .
• In depth knowledge of SDLC: Rational Unified Process RUP , Agile, and Waterfall methodologies. Proficient in business modeling using Work Flow Diagrams, Data Flow Diagrams and UML Diagrams Use Case Diagrams, Activity Diagrams, State Chart Diagrams .
• Proficient in writing Use Case Specifications, Functional Requirement Specifications FRS , Technical Requirements Specifications TRS , BRD, PRD, and Requirements Traceability Matrices RTM . Utilized Business Analysis tools such as MS Visio, Word, Excel including Pivot tables, Macros and Vlookup , Rational Requiste Pro, and iRise. Proficient in SQL querying with Databases, and developing reports/dashboards.
• Experienced with development of Web Applications and Enterprise Software experienced in System Testing, UAT Testing writing Test Plans Test Cases. Proficient in creating ad-hoc reports using Business Objects Web Intelligence tool.
• Experienced with giving PowerPoint presentations and performing product demonstrations to customers handled projects in extremely challenging situations and delivered good quality product. Excellent communication and interpersonal skills with strong Customer orientation and Client interfacing skills
• Evaluated, reviewed SOA activities, financial information, business drivers, participated in professional development activities, webcasts reviewed and documented payroll allocations as per education margins. Developed, maintained margin analysis reports for professional development, conducted research and analytical activities for exam candidate trends.
• Supported budgeting, projection processes, analyzed monthly variances, implemented SOA suite activities, platform modernization and business analytical services. Reviewed product drawings, formulated packaging specifications, created business processes, software flow processes and user stories.
• Evaluated, documented business, functional requirements, prepared use cases, sequence diagrams and class diagrams with Rational Rose. Supported UAT activities for all products utilizing Rational Clear Quest and implemented SQL queries with Toad application services.
• Experience creating documentation for development projects, including technical specs for SharePoint development team. Developed Forms, Reports, and SQL Queries using TOAD tool with Oracle database website layout prototyping uses iRise. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Solution/Analyst

• Experienced creating documentation for development projects, including technical specs for SharePoint development team. Developed Forms, Reports, and SQL Queries using TOAD tool with Oracle database website layout prototyping uses iRise. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.
• Evaluated, reviewed SOA activities, financial information, business drivers, participated in professional development activities, webcasts reviewed and documented payroll allocations as per education margins. Developed, maintained margin analysis reports for professional development, conducted research and analytical activities for exam candidate trends.
• Supported budgeting, projection processes, analyzed monthly variances, implemented SOA suite activities, platform modernization and business analytical services. Reviewed product drawings, formulated packaging specifications, created business processes, software flow processes and user stories.
• Closely interacted with designers and software developers to help them understand application functionality and navigational flow, by creating MS PowerPoint presentations and Wireframes. Worked in an AGILE/SCRUM environment which posed initiating several JAD Sessions and active interaction with business, technical teams, activity and state.
• Hands-on experience of different QA Testing Methods including Regression Testing, Functional Testing, System Testing, Black Box Testing, UAT and Automated Test Scripts. Worked with WYSIWYG tools such as iRise.

Confidential

Sr. Business Solution/Analyst

• Evaluated, reviewed SOA activities, financial information, business drivers, participated in professional development activities, webcasts reviewed and documented payroll allocations as per education margins. Developed, maintained margin analysis reports for professional development, conducted research and analytical activities for exam candidate trends.
• Supported budgeting, projection processes, analyzed monthly variances, implemented SOA suite activities, platform modernization and business analytical services. Reviewed product drawings, formulated packaging specifications, created business processes, software flow processes and user stories.
• Evaluated, documented business, functional requirements, prepared use cases, sequence diagrams and class diagrams with Rational Rose. Supported UAT activities for all products utilizing Rational Clear Quest and implemented SQL queries with Toad application services.
• Closely interacted with designers and software developers to help them understand application functionality and navigational flow, by creating MS PowerPoint presentations and Wireframes. Worked in an AGILE/SCRUM environment which posed initiating several JAD Sessions and active interaction with business, technical teams, activity and state.
• Hands-on experience of different QA Testing Methods including Regression Testing, Functional Testing, System Testing, Black Box Testing, UAT and Automated Test Scripts. Worked with WYSIWYG tools such as iRise.

Confidential

Sr. System/Analyst

• Evaluated, reviewed SOA activities, financial information, business drivers, participated in professional development activities, webcasts reviewed and documented payroll allocations as per education margins. Developed, maintained margin analysis reports for professional development, conducted research and analytical activities for exam candidate trends.
• Closely interacted with designers and software developers to help them understand application functionality and navigational flow, by creating MS PowerPoint presentations and Wireframes. Worked in an AGILE/SCRUM environment which posed initiating several JAD Sessions and active interaction with business, technical teams, activity and state.
• Hands-on experience of different QA Testing Methods including Regression Testing, Functional Testing, System Testing, Black Box Testing, UAT and Automated Test Scripts. Worked with WYSIWYG tools such as iRise.
• Served as the Google DFP subject matter expert for various internal constituents while working with other business units experienced in online advertising and sharing knowledge to maximize program effectiveness
• Provided strategic business/system process/re-engineering consulting as appropriate while working on multiple, technically complex, XML, XML Schema, mission-critical, and/or high-profile projects
• Experience creating documentation for development projects, including technical specs for SharePoint development team. Developed Forms, Reports, and SQL Queries using TOAD tool with Oracle database website layout prototyping uses iRise. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.
• Participated in Quality Assurance and UAT of SharePoint rollouts Delivery of user adoption programs, including training curriculum and innovative SharePoint adoption programs.

Confidential

Sr. Business/Analyst

• Evaluated, reviewed SOA activities, financial information, business drivers, participated in professional development activities, webcasts reviewed and documented payroll allocations as per education margins. Developed, maintained margin analysis reports for professional development, conducted research and analytical activities for exam candidate trends.
• Supported budgeting, projection processes, analyzed monthly variances, implemented SOA suite activities, platform modernization and business analytical services. Reviewed product drawings, formulated packaging specifications, created business processes, software flow processes and user stories.
• Evaluated, documented business, functional requirements, prepared use cases, sequence diagrams and class diagrams with Rational Rose. Supported UAT activities for all products utilizing Rational Clear Quest and implemented SQL queries with Toad application services.
• Experience creating documentation for development projects, including technical specs for SharePoint development team. Developed Forms, Reports, and SQL Queries using TOAD tool with Oracle database website layout prototyping uses iRise. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.
• Participated in Quality Assurance and UAT of SharePoint rollouts Delivery of user adoption programs, including training curriculum and innovative SharePoint adoption programs.
• Experienced in developing Data Mapping, Performance Tuning and Identifying Bottlenecks of sources, mappings, targets and sessions

Confidential

Instructor/Analyst

• Utilized an Analysis approach based on SDLC process, maintaining dashboard, design architecture of IT Portal, joint application design JAD /joint requirement planning JRP , and perform Stakeholder Analysis.
• Hosted formal security requirements reviews, obtain sign-offs on security requirements, and work to make sure requirements become part of project requirements. Assess and validate project solutions against security requirements.
• Defined test cases conduct and participated in peer reviews to ensure that requirement specifications are correctly interpreted. Communicated changes, enhancements, and modifications verbally or through written documentation to project managers, leads, sponsors, and other stakeholders so that issues and solutions are understood.

Confidential

Sr. Business/Analyst

• Developed Forms, Reports, and SQL Queries using TOAD tool with Oracle database website layout prototyping uses iRise. Analyzed raw marketing data using SQL Queries and tools like MS Access and Excel to identify growth opportunities into new and existing markets worked closely with project manager to determine areas for product quality enhancement and cost reduction.
• Provided system analysis, joint application design JAD /joint requirement planning JRP , design, development and deployment of BI applications Worked directly with customers, analysts and vendors to develop, articulate, and document a project approach.
• Set up definitions and process for Scoping, document test cases, design architecture of IT Portal, test phases including Product test, integration test, system test and user acceptance test UAT for Client and Lender interface and documenting the results.
• Experienced in developing Data Mapping, Performance Tuning and Identifying Bottlenecks of sources, mappings, targets and sessions

Confidential

Sr. IT Security/Analyst

• Utilized an Analysis approach based on SDLC process, maintaining dashboard, design architecture of IT Portal, and perform Stakeholder Analysis. Created a Requirements Communication Plan while work with Security team to refine Risk Assessment requirements, Supply Chain, and ERP systems. Participated in project effort estimations on behalf of Information Security Department to ensure appropriate trusted data sources.
• Liaised with BPM Analysts, Technical engineers and Project executive to build solutions that solved customer problems and delivered business/system value. Contributed effectively to develop solutions in the areas of process flow, business/system logic and user interface.
• Developed Forms, Reports, and SQL Queries using TOAD tool with Oracle database website layout prototyping uses iRise. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.

Confidential

Sr. Business System/Analys

• Provided thorough documentation of all BI applications and processes to be used in the event of equipment or system failure assisted in the integration efforts for merging BI platforms with enterprise systems and applications.
• Analyzed and consolidated data across the business/system, maintaining dashboard, Supply Chain, and made effective planning decisions. Participated in project improvement opportunities using LEAN, XML, XML Schema, joint application design JAD /joint requirement planning JRP , and Sig Sigma
• Accountable for coordinating business/system and technology resources to overcome challenges and resolving issues provided end user support for day-to-day use of the business intelligence reporting platform. Utilized order management within the Oracle ERP system.
• Developed Forms, Reports, and SQL Queries using TOAD tool with Oracle database website layout prototyping uses iRise. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.

Confidential

Sr. Business System/Analyst

• Utilized process and documented support Marketing, vision, scope, UML diagrams, context diagrams, joint application design JAD /joint requirement planning JRP , and use-cases, maintaining dashboard, mockups, Test Director, traceability matrix to gather requirements for products, projects and system innovations / enhancements across key functional stakeholders. Drove out business/system needs with cross-functional teams for data cleansing conversion.
• Developed use cases, work flow, screen mock-ups, Supply Chain, conversion requirements, prioritized outstanding defects and system problems, ensuring that accuracy and deadlines were met. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.
• Responsible for laying out customer facing processes by benchmarking with other Banks and laying out through FCRM Finacle Customer Relationship Management Module . Performed Source system analysis SSA to identify the source data that needs to be moved into the target tables.

Confidential

Sr. Business System/Analyst

• Translated conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team, maintaining dashboard and project planning/scheduling/change management.
• Created as-is and to-be process models, specifications, joint application design JAD /joint requirement planning JRP , and diagrams. Validated data and coordinated data validation with Business/system Process Owners and other SMEs.
• Droved out business/system needs with cross-functional teams for data cleansing, Supply Chain, XML, XML Schema, and conversion. Responsible for laying out customer facing processes by benchmarking with other Banks and laying out through FCRM Finacle Customer Relationship Management Module

Confidential

Sr. System/Analyst: Contract

• Integrated and resolved web applications, business/system process errors, maintaining dashboard, performed maintenances to existing software as needed. Supported all production operation activities, with focus on integration and development of new and existing products and services.
• Performed analysis of products, joint application design JAD /joint requirement planning JRP , processes and software capabilities. Created UML diagrams, system process analysis, VISIO, mockups, MS-Project, design and prototyping.

Confidential

Sr. Programmer/Analyst

• Generated new applications utilizing SDLC concepts, RPG, JWalk, UML diagrams, mockups, Supply Chain, and created software test plans, procedures, system implementation, and maintained system software functions for manufacturing/multi-media application on the AS/400 Platform. Drove out business/system needs with cross-functional teams for data cleansing conversion.
• Trained and assisted staff and customers in all company requirements, ERP, and provided technical support. Coordinated with logistics team and analyzed end user requirements and drafted improvements to present process.
• Ensured safety in loading and unloading of all freight maintained and operated all material handling equipment efficiently and ensured safety in same. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.

Confidential

Business System/Analyst

• Identified data issues, joint application design JAD /joint requirement planning JRP , and provide recommendation for resolution to ensure optimal performance. Integrated and resolved web applications and business/system process errors. Performed maintenance to existing software as needed for WMS and Supply Chain systems.
• Assembled data using SQL Query, RPG, JWalk, and Interacted with IT professionals and members of the business to understand the business/system rules behind data processing systems.
• Built and maintained SQL scripts, indexes, and complex queries for data analysis and extraction by retrofitting traditional applications to an SOA environment. Performed Data Analysis and Data validation by writing complex SQL queries using TOAD against the ORACLE database created data models and data flow diagrams for the to-be process.

Confidential

Business System Engineer

• Strong knowledge of managed claims management process, Knowledge of Medicaid and Medicare Services, CMS, Health Assessment Systems, Hl7 Standards, HIPAA, PPACA Patient Protection and Affordable Care Act , HL7 Message Validation, ICD 9, Electronic Health Records, Electronic Medical Records
• Responsible for the mainframes that receive the HL-7 message in pre-approved format from the middleware as disclosed in the documentation.
• Validated the following: 837 Health Care Claims or Encounters , 835 Health Care Claims payment/ Remittance , 270/271 Eligibility request/Response , 834 Enrollment/Dis-enrollment to a health plan
• Worked on EDI transactions: 270, 271, 834, 835, and 837 P.I.D to identify key data set elements for designated record set Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business/system processes.

Confidential

Sr. Business Analyst

• Utilized order management within the Oracle ERP system. Created a unified logical view of corporate data through the ODS design. Coordinated Data Requirements amongst different project execution teams to fulfill data needs of the project along the project lifecycle.
• Developed use cases, workflow, screen mock-ups, conversion requirements, prioritized outstanding defects, client-server architecture solution alternatives and system problems, ensuring that accuracy and deadlines were met. Participated in project improvement opportunities using LEAN and Sig Sigma
• Responsible for laying out customer facing processes by benchmarking with other Banks and laying out through FCRM Finacle Customer Relationship Management Module

Confidential

Business System/Analyst

• Trained and assisted staff and customers in all company requirements, ERP, and provided technical support. Coordinated with logistics team and analyzed end user requirements and drafted improvements to present process.
• Prepared instructional materials for programmers and operators to describe effects of new requirements resulting from changes to system software responsible for directing EDI interfaces application, UML, mockups, joint application design JAD /joint requirement planning JRP , rationale unified process, and monitoring.
• Prioritized business and systems problems analyzed legislation and conducted impact analysis. Prepared business/system process models used Visio to create use case diagrams and business/system process flows.

Confidential

Business System/Analyst

• Accumulated, developed, coordinated, UML diagrams and maintained business requirements for various projects and/or systems from initial phase to final implementation.
• Assured requirements meet standards by designed software in a Client-Server, EDI application, client-server architecture solution alternatives and mainframe utilizing Embedded SQL, RPGIV and ILE on the JDA, INFINIUM, MMS, SQL/JAVA/AS/400 platform.
• Defined test cases, joint application design JAD /joint requirement planning JRP , conducted, and participated in peer reviews to ensure that requirement specifications are correctly interpreted for WMS and Supply Chain systems. Determined the costs and benefits of strategic initiatives, using incumbent business, technology, and project life cycle experience.

Confidential

Programmer/Analyst

• Evolved, joint application design JAD /joint requirement planning JRP , enhanced, trained, tuned, and created software development tools, performed unit integration testing, system implementation, and maintained system software functions utilizing SYNON, Embedded SQL, JWalk, RPGIV and ILE on the ICOMS SQL/AS/400 Platform.
• Performed high-level program debugging applying extensive knowledge of pertinent programming languages utilizing SYNON, Embedded SQL, RPGIV and ILE on the ICOMS AS/400 platform. Outlined flow-charts using Lotus Notes, VISIO and inputting information into MS Office 2000.