SUMMARY

• He is Business/Product Analyst professional with extensive Agile experience.
• He is working on multiple sprint user stories simultaneously and gathered requirements from the Tech Lead and verified them with the Business team.
• He helped the team tremendously with the QA testing
• He was directly involved in supply chain project with PIM and worked the warehouse and logistics ERP modules.
• He has great experience in EDI including creating data maps and writing requirements for data transfers.
• Additionally, he worked with the Product Manager to understand the initial need of the business.

PROFESSIONAL EXPERIENCE

Confidential

Product/ Business Analyst

Responsibilities:

• Studied existing information processing systems of the Quick Offer tool
• Mapped system processes and created required documentations
• Analyzed the business processes and documented flows
• Prepared workflow charts and diagrams to specify in detail operations be performed by the system
• Communicated with the technical and non - technical staffs to collect business requirements and translated the requirements to technical operators
• Worked very closely with the architects, product teams, and developers to document and define requirements
• Created data mapping documents and data models
• Translated planning into action by following applicable established procedures, proactively monitoring and controlling task status by collecting and analyzing task data to anticipate and address barriers
• Planned and prepared technical reports and instructional manuals as documentation of program development for Quick Offer Consumer Portal and Quick Offer Dealer Portal
• Worked closely with the Operations and Implementations teams to troubleshoot and rectify issues within the Quick Offer applications
• Operated multiple tools to test and document bugs and defects
• Worked with the CRM systems to manage customer enrollments (Salesforce)
• Gathered requirements for SEO/ analytic support for the ecommerce sell channels
• Worked closely with the DWBI team to gather requirements to capture business requirements and facilitated the development effort
• Identified and captured KPI requirements to measure the conversion rates of our Quick Offer and IPA products
• Established and maintained a strong communication bridge with the off shore development teams and managed the development cycles
• Wrote queries in Splunk to pinpoint and analyze the errors for the email notifications
• Performed multiple QA sessions with the QA Lead to ensure the enhancements worked as expected
• Conducted demos for potential Quick Offer Partners and assisted in their on-boarding process
• Worked closely with other cross functional teams to gather requirements for the upcoming features and kept the other teams informed of the new features that we developed
• Created and prioritized user stories in JIRA for multiple projects
• Learned and understood the email client system (ExactTarget) for our Quick Offer email notifications
• Contributed to the marketing team by working closely with them for the Quick Offer email campaigns and provided recommendations for future marketing campaigns
• Worked on multiple projects simultaneously.

Confidential

Business Analyst

Responsibilities:

• Worked with SMEs to understand their pain points and security concerns
• Gathered requirements from the Tech Lead and verified them with the Business
• Elicited the TO - BE Requirements and analyzed the gaps in the AS-IS & To-BE processes.
• Gathered requirements to implement a few project related business rules
• Worked with the Product manager to understand the initial need of the business.
• Worked onmultiple sprints user storiessimultaneously.
• Wrote detailed user stories with acceptance criteria and created wireframes.
• Recommended configuration changes within STEP system for the Advanced Attribute project based on the knowledge of the system
• Made configuration changes in the STEP system.
• Wrote Reporting Requirements including documentation of prompt mock-ups, report mock-ups etc.
• Worked closely with theScrum Masterto understand the sprint timeline and backlog.
• In a scrum of Scrum environments, represented the STEP Team in theDaily SCRUM meetings.
• Worked closely with development team to ensure that all data needed for a task or story is captured.
• ConductedDemo sessionfor the E-commerce/ Business team in Sprint review meeting.
• Worked with QA team to ensure all aspects oftesting is covered.
• Created Data mapping and data transfer requirements for EDI into SAP ERP.
• Identified key metrics and KPIs for additional custom reports for freinght.
• Worked with third parties such as USPS and UPS to communicate with their systems to track on shipment.
• Helped QA do the required testing by providing valuable inputs.
• Provided Ecommerce team with sample data for their testing.
• WroteTest casesand updated test scenarios as the project progressed.
• Assisted in coordinating testing with other testing resources and communicated issues with the development team.
• Executed test cases and performed end to end functional testing and also report testing within STEP.
• Worked with developers to resolve defects identified during QA and UAT cycles.
• Conductedfunctionality demofor the business when delivering the sprint items.
• Participated insprint retrospective meetings.
• Conducted meetings with the business to discuss the change in requirements
• Acted as a liaison between STEP team and the Ecommerce team
• Communicated directly with various Business Teams to determine their data needs for Switch and Save project.
• Worked on multiple projects simultaneously.

Confidential

Business Analyst/ Process Analyst

Responsibilities:

• Worked closely with business and product manager to work out the business processes before going into sprints.
• Worked with SMEs to understand their pain points and security concerns for customer information and aligned all user stories be standardized for compliance.
• Worked with diverse business groups to understand the complex process and understood the AS - IS process.
• Elicited the TO-BE Requirements and analyzed the gaps in the AS-IS & To-BE processes.
• Worked with the business to identify redundancy of effort and tweaked the T0-BE processes based on the re-engineered business process.
• As a Process Analyst, created detailed workflows and business process models in modeling tool called Visio.
• Createdworkflow diagramsfor end to end for the business processes. Supportedchange management.
• Created Impact Analysis document. Maintained a log of project risks constraints and dependencies.
• Documented business process changes and also created standardized rules to make
• Worked closely with theScrum Masterto understand the sprint needs.
• Worked with the Product manager to understand the initial need of the business.
• Worked to organize the sequentialsprints backlogsand deployments as per business defined priority.
• Co-Facilitated Sprint planning meetings and made the IT team understand the scope of the sprint and also the business needs, User story complexityand also business priorities.
• Participated inPoker planning sessionsand presentedSoap boxif needed.
• As a lead BA, represented the business analysts in theDaily SCRUM meetings.
• Since the SCRUM Master was spread thinly over multiple projects, gathered efforts to update the scrum board inJIRA.
• Escalated risks and dependencies to Scrum Master.
• For theMobile UI, worked with the user experience team and reviewed the interface with the business.
• Worked with business to define theuser story user phraseand then dove into writing user story and acceptance criteria.
• Added Data Maps for interfacing applications for Data Transfers.
• Documented transformation rules and business rules for data interchange.
• Worked closely with development team to ensure that all data needed for a task or story is captured.
• Worked with QA team to ensure all aspects oftesting is covered inAcceptance Criteriasection of user story.
• Presented SIT reports to the Scrum Master and program manager.
• Worked through defect resolution.
• ManagedRequirements Churnand worked with business to ensure that requirements changes are captured and completed before code freeze for sprints.
• ConductedBusiness Acceptance Testing (BAT)and subsequentDemofor the IT team in Sprint review meeting.
• Created UAT Test plans for Hardening Sprint.
• Worked with QA tester to extract UAT Test cases.
• Kicked off UAT cycles and managed defects.
• Worked with business on Deferring Low priority defects and conducted Go/ No Go meeting.
• Conductedfunctionality demofor the business when delivering the sprint items.
• Worked onmultiple sprints user storessimultaneously.
• Participated insprint retrospective meetings.
• Worked with SME to understand key concepts and performance indicators.
• Worked closely with the Business Analyst Team to develop and understand the process flow diagrams.
• Conducted one on one meeting,JAD Sessions and Web - Ex meetingsto understand requirements and processes.
• Gathered Reporting requirements forDaily Accounts Reconciliationsheets to be sent to payees.
• CreatedGap Analysis documentandImpact Analysis document.
• Created As-Is & To-Be process flows using Visio.
• Created detailed process flows and communication diagrams.
• Created and worked with existingUse Casesand managed the functional and non-functional requirements.
• Created comprehensive functional requirement document and reviewed it with the business team for approval.
• Arranged Review meetings and discussed the issues with Developers and Other Team Members.
• For Data Movement and Data ETL projects, worked directly with various Business Teams to determine their data needs and for subsequent projects, their reporting needs.
• Created Data Mapping documentation to record all data transformation rules required as well as field names, data types.
• Created data flow diagrams as well as data interface documents to help show the flow of data from one system to another.
• Created prompt mock-ups, report mock-ups and data dictionary documentation.
• Worked with Business team and helped them with data analysis to define requirements.
• Performed data analysis as well as data validation (report testing) for the projects using SQL.
• Created report mock-ups and determined consistent metric calculations across the departments.
• Worked with Process Work flows, Functional Specifications to develop test cases.
• Developed test conditions according to the requirements document.
• Interpreted Functional Requirements in order to write test scenarios.
• WroteSQL queriesto validate Data.
• WroteTest casesand updated test scenarios as the project progressed.
• Assisted in coordinating testing with other testing resources and communicated issues with the development team.
• Validated technical designs created by IT developers against functional specifications.
• Performed defect management and defect rectification.
• Extensive experience withUser acceptance testing (UAT), System testing, Integration testing and build verification testing.
• Tested application manually and verified actual with expected results.
• Performed GUI testing and functionality testing for front end screens.
• Managed defects and worked with developers for fix expectation.
• Worked with business to get UAT signoff.
• Created training manuals, job aids and worked on Post Production defects.

Confidential

Business Analyst

Responsibilities:

• Interacted with business and IT and providing vision and implementation strategies for the new environment
• Facilitated planning sessions and resolving project/production issues.
• Worked with Stakeholders to understand the SCOPE of the project.
• Did process analysis of the AS - IS system and mapped the systemto the new environment and createdTo-Be business processes.
• Created Re-engineering proposals and presented it to management.
• Identified the redundancies in the steps and worked with the business to systematically eliminate loop holes in the business processes.
• Created and maintained theBusiness Requirement Document (BRD).
• FacilitatedJADsessions for communicating and managing expectations with stakeholders who were going to be the final users of the product.
• Managed requirements andcreating functional and technical specs.
• ProvidedData Flow Diagrams (DFT)to the software design team.
• CreatedEntity Relation Diagrams (ERD)based on the business knowledge that was gained from the stakeholders.
• ProvidedUse Case Documentsto the software developers.
• Re-engineering business processesto improve efficiency and remove redundancies.
• Completely revamped internal reporting and providing client withbusiness intelligencecapabilities.
• Designed reporting data mart anddeveloping ETL processesto populate and maintain data mart data.
• Outlined comprehensive testing strategy in conjunction with the QA Manager and assisting with the development of test cases.
• ConductedUser Acceptance Testing (UAT).
• Coordinated with the Project Team and Deployment Team for build release.
• Provided periodic project and task updates to management and shared next steps in detail.

Confidential

Business Analyst

Responsibilities:

• Analyzed the current system and worked with the technical team to gauge how the CMS tool Magento will help bridge the gaps between the current system and streamline the processes.
• Worked with Product Manager and Scrum Master to pull items from Scrum backlog into subsequent sprints depending on business defined priority and deployment needs.
• Worked with SRUM Master during Sprint Planning meeting & participated in Poker planning sessions and presented Soap box if needed.
• Worked with the developers to identify the APIs needed for the mobile application.
• Participated in Scrum planning meeting and Daily stand up with the team.
• Noted down effort to update Burn down chart if the Scrum Master was busy.
• Worked with business to develop user story statement, narrative and acceptance criteria.
• Worked closely with business to understand their needs and understand the changing priorities.
• Worked closely with development team to ensure that all data needed for a task or story is captured.
• Wrote detailed Acceptance Criteria as part of user stories to making testing more detailed.
• Worked closely with the QA team to ensure, all functionality is understood.
• Conducted Demo for the IT team and business stakeholders in Sprint review meeting.
• Worked on multiple sprints user stores simultaneously.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Worked closely with the Business Analyst Team to develop and understand the process flow diagrams.
• Arranged Review meetings and discussed the issues with Developers and Other Team Members.
• Communicated and worked with offshore resources and made decisions with minimal supervision.
• Created and worked with existing Use Cases and managed the functional and non - functional requirements.
• Created and managed project templates, Use Case project templates, requirement types and trace-ability relationships.
• Worked with UI team to ensure that the new interface was compliant with the branded look for the website and mobile application.
• Made sure that the requirements were HIPPAA compliant.
• Completed tests and validations using Software Requirement Specifications (SRS), Functional Specification Document (FSD).
• Interpreted Functional Requirements in order to write test scenarios, test conditions and test cases.
• Created Excel Spreadsheets to validate Calculation of Data.
• Updated test scenarios as the project progressed.
• Assisted in coordinating testing with other testing resources and communicated issues with the development team.
• Performed defect management and defect rectification.
• Extensive experience with User acceptance testing (UAT), System testing, Integration testing and build verification testing, GUI testing, functionality testing of front screens.
• Created product documentation, including online help, printed user manual, and training materials.