SUMMARY

• 7+ Years Professional Experience as Sr. Business Analyst with strong knowledge of ecommerce/Retail industry and involved in gathering the requirements.
• Experience in tracking, manage sales and inventory, new product dispatch and replenishments.
• Involved in preparing and managing Sales Data & GRNs of each account and forward to accounts and Strong experience in RUP Business Modelling process.
• Spearheaded initiatives of implementing eCommerce solutions for the Honeywell Security Service & Distribution business .Worked on Confidential Formhandler, Droplet, Repository, defect fix of high priority defects of Confidential based application.
• Worked on Confidential JSP part with dsp tag library and on Product Catalog, Pricing, Buddy and also worked on Confidential ecommerce site.
• Worked with PC Hybris Implementation eCommerce project, it involves building sate of the art B2B eCommerce portal to replace a battery of business specific legacy eCommerce tools.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Experienced in generating credit note on Voyager / SAP system of Brand against short received stock and RTVs and also generating invoice.
• Assist with Magento Enterprise development, implementation, and launch, Manage and upload all consumer facing web content
• Coordinated and worked with the UX team to define and document site and application functionality.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Develop new solutions based on business and technical requirements, leveraging product features or custom code as necessary .Implement new functionality in Identity Management system based on organizational requirements.
• Involved liaising directly with key members of the client's team or contractors for handover, or for integrating warehouse systems into Magento.
• Experience in PHP with various open source CMS systems and ecommerce technologies - including four years plus experience on Magento Ecommerce Core/API integration and development.
• Experienced in conducting Joint Application Development (JAD) sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews.
• Experienced into giving all reports i.e Party / Item wise sales report, maintain sales data of all stores/clients, make presentations, training to new employees, maintain stock, Phone handling, Secretarial Job, data entry, documentation, Outlook express, Scanning, Fax, Maintain records of incoming & outgoing couriers, all dispatches to stores.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Customized various Magento's backend extensions including integration with India credit card processor, third party marketing tool such as Silver Pop, tracking tools/Google Analytics, API access, and various frontend dynamic developments such as product gallery, zoom, selecting options.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Part of team that built and launched company's B2B ecommerce website, based on Magento Enterprise platform, and using responsive design.
• Excellent Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short and long term business and system requirements.
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Excellent in Business proposal Risk Assessment. Highly effective management and organizational skills with ability to prioritize.

TECHNICAL SKILLS

• SDLC, HTML, CSS, SEO, XML, Photoshop, Wordpress, Object Oriented Analysis and Design (OOAD)
• Rational Unified Process (RUP), Unified Modeling Language (UML), Rapid Application Development (RAD)
• Joint Application Development (JAD),Managing eCommerce Operations, Internet Marketing, Web Analytic.
• DAS, DPS, DSS, DCS and B2C Commerce - Versions 9.3, 10.1.2, 10.2 Confidential CA, Confidential Merchandizing, Endeca
• Platform,Open cart, ecommerce, ATG9.1, ATG10,SAP CRM 7.0,SAP CE 7.1
• SAP NWDS & NWDI, Ajex,Jquery,Os-ticket.OOAD (OOA/OOD), RUP, UML, Agile, Waterfall, QA.

PROFESSIONAL EXPERIENCE

Sr. Buisness Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Working with an enterprise class eCommerce platform such as Confidential, IBM WebSphere Commerce, Escalate Retail, Sterling Commerce, Microsoft Commerce, etc.
• Analyze and document (both existing and potential) solutions for the following: User account provisioning/de-provisioning, Enterprise Directory Services, Single Sign-On (web and desktop), Password Management, Role-Based access control, Strong \ Multi factor Authentication.
• Custom tools upgrade client had created marketing, merchandising, promotion and product tools to support their custom web application which needed to be re-architected to work with ATGs eCommerce suite.
• Worked on designing custom workflows using CA's Workflow designer tool for custom approval \ workitem based application access requests.
• Developed business process models in RUP to document existing and future business processes. Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Worked with AT&T involves developing Web Application for B2B users and implementation of various network components required for the Messaging and Storage Service platform, Operation Support System (OSS) & Billing in ecommerce domain.
• Strong understanding of various SDLC methodologies such as RUP, Waterfall and Agile with hands on experience in all of them.
• Met with client groups to determine requirements and goals. Utilized Rational Unified Process(RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Experience of handling ecommerce applications with excellent track record of ZERO defect slippage and Facilitated JAD Sessions and gathered Business Requirements
• Coached and mentored the teams on Defect Prevention, Agile Scrum methodology, Design Principles, CMMi Practices and Code Refactoring.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Developed a BCC scheduler, which weekly generated a report of products and their prices. Implemented it using the Confidential scheduler.

Business Analyst/Data Analyst

Confidential

Responsibilities:

• Debugged Magento core configuration issues such as url deployment changes, payment bridge settings and shipping address configuration with MySQL over SSH
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• As an e-commerce consultant, involved in development teams in defining, integrating and implementing Confidential solutions, actively involved in project design and reviews.
• Utilized the 80-20 rule to prioritize and incorporate the critical features. Used Time-Boxing techniques to finish within set time frames. Provided production Support for Ecommerce for a leading apparel retailer in US.
• Involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Accumulated system requirements from various departments through surveys and interviews. Involved in Prioritizing the defects and writing business requirements to resolve them.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Implemented the Confidential platform to serve as a primary vehicle for the various self-care and ecommerce capabilities.
• Involved in gathering, analyzing business rules, and documenting business requirements, functional requirements and data specifications for Business Objects Universes and Reports.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Developed and designed websites based on the Magento e-commerce platform, using client provided PSD files. Modify theme and layout files to customize site appearance and functionality on front end.
• Worked on the Business Objects Data Insight to analyze and monitor the claims reports.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies

Business Analyst

Confidential

Responsibilities:

• Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Part of team conducting logical data analysis and data modeling JAD sessions, communicated data-related standards.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Worked on a Java based web application used by the call center associates developed by Chordiant, on Java code base using the J2EE architecture.
• Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed
• Conducting JAD sessions with team for understanding and documenting requirements for further additions.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared Logical Data Models that contains set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyze and document the Business Data Requirements.
• Developed within a cross-functional team building applications across a variety of platforms, including Magento, Drupal and Wordpress.
• Expertise in mobile applications, Internet technologies, eCommerce, media streaming, enterprise software, systems integration, and product design of Learning Management, Mortgage, Banking, Financial, telecom, CRM, health Care, HRMS projects for Customers across United States.
• Knowledge in the ETL (Extract, Transform and Load) of data into a data ware house/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).
• Used Magento open-source ecommerce web application implementing PHP5 object-oriented programming (OOP) and Zend framework development practices with PHP data objects (PDO) and Model-View-Controller (MVC) architectural design.
• Lead the requirements phase for various web/mobile applications, eCommerce, inventory management and access & identity management initiatives.

Business Analyst

Confidential

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead and experience in hands-on involvement in eCommerce projects.
• Experience in IT or eBusiness, including experience with e-commerce, web application development, or other eBusiness solutions.
• Setting up of Ecommerce vertical, business development, strategy, team, website, payment integration.
• Implemented the Confidential platform which will support customers for shopping online for new devices, plans, and services. Different types of users like simply consumer, Government, Corporate etc. can purchase mobile phones, plans, services and accessories according to the policies for the user.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall. Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Designing and customizing data models for Data warehouse supporting data from multiple sources
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Worked closely with the data model team to review the data model and validate them.Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.