SUMMARY

• Business Analyst with around 8 years of experience in Health Care, Banking and Mortgage Industries.
• Extensive exposure to Healthcare, Mortgage domain to overview their Business Process designs.
• Expertise in Software Development Life Cycle (SDLC) including the Waterfall Model, Agile Methodology, Rational Unified Process (RUP).
• Worked closely with Project Stakeholders, Subject Matter Experts (SMEs), and Business Users to understand the requirements and specifications for new applications along with re - engineering the existing applications.
• Used Elicitation techniques like interviewing, questionnaires, brainstorming, JAD, observation, and document analysis for requirement gathering.
• Extensive experience in writing Vision & Scope Document, Business Requirement Document (BRD), Functional Requirement Document (FRD).
• Hands on experience in Rational products and MS Visio.
• Developed Use Case Model, Activity Diagrams using UML (Unified Modelling Language).
• Conducted Requirement Gathering Sessions and Impact Analysis.
• In Depth understanding of the AS-IS and TO-BE business process modelling, Gap Analysis and experience in converting requirements in to test plans.
• Experienced in reviewingtestprocedures, defining Test cases, reviewing and maintaining test scripts, analyzing bugs, interaction with team members in fixing errors andUser Acceptance Testing (UAT).
• Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels.
• Adept in problem solving skills and learning new technologies.

TECHNICAL SKILLS

Business Skills: MS Project, MS Visio, Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modelling & Analysis, Use Cases.

Business Modelling Tools: Rational Rose, MS Office, MS Visio, MS Access, Requisite Pro, Sharepoint, Balsamiq

Databases: MS Access,, SQL Server 2005/ 2008, Oracle 9i/ 10g/ 11g

Methodologies: Agile/Scrum, RUP, Waterfall

Operating Systems: Windows 2000/XP/NT/Vista/7

PROFESSIONAL EXPERIENCE

Confidential, Arlington, TX

Sr. Business Analyst

Responsibilities:

• Gained an overview and performed a detailed study of the existing system artefacts and operation by interacting with the Project Manager, Business and Technical team members.
• Used General Equivalence Mappings (GEM) for mapping conversions, from ICD 9 to ICD 10.
• Domain expertise on 837,276, 277 EDI transaction quote sets and validations, and insurance claims.
• Involved in creating and modelling the AS IS diagrams and TO BE system and accomplished the GAP Analysis.
• Interacted with the SME’s to gather information about Health care Enrolment, Billing and Claims processing.
• Gathered information from Pharmacy Benefit Manager (PBM) about the impact, from the new application designed.
• Exposure to HIPAA Compliance and HL 7 standards. The system is built to comply with HIPAA.
• Gathered and analysed the User requirements and Functional Requirements and documented Use Cases, Process Maps, Wireframes & Prototypes, and Non-Functional Requirements.
• Conducted walkthrough of requirements to technical team and helped resolve open issues and Change Requests through Impact Analysis.
• Actively involved in the QA phase of the project, by reviewing test plan and test cases.

Environment: MS Office, MS Visio, UML, Rational Requisite Pro, Rational Rose, Adobe Acrobat, SQL.

Confidential, Salt Lake City, UT

Business Analyst

Responsibilities:

• Analysed existing Business Document Templates and Operational Procedures.
• Facilitated JAD sessions to collect Report Requirements from system users and preparation of Business Requirement Document (BRD).
• Create Report Layouts to comply with the report requirements using MS Visio.
• Involved with Data Analyst in Data Mapping of report elements to SQL database.
• Supported Report Development activity by providing guidance to Technical team building the reports, and by working with Business Objects expert to validate report requirements.
• Extensively involved in User Acceptance Testing (UAT) using Business Objects, to authenticate the User Acceptance Criteria for all reports.

Environment: RUP, Business Objects, SQL Server 2008, Sharepoint 2007, MS Visio, Outlook.

Confidential, Cranford, NJ

Business Analyst

Responsibilities:

• Prepared Business Process Models for AS-IS and TO-BE processes, that includes modelling of the activities of business from conceptual to procedural level.
• Understood the contract terms and conditions, including indemnity, limitation of liability and confidentiality for the Portal.
• Developed Functional Requirement Documents, Use Cases, Interface Mapping Document and maintained Requirement Traceability Matrix.
• Supported offshore Development and Testing teams by providing resolutions and feedback to their queries.
• Performed Impact Analysis required on new web-application functionality and efficiently handled Change Management Procedures and subsequent updates to RTM.
• Involved in back-endtestingusingSQLQueries.

Environment: SQL Server 2005, MS Office, Test Director, Agile Methodology

Confidential, Wayne, NJ

Business Analyst

Responsibilities:

• Analysed the existing Functional Requirement Documents (FRD) and User Interface (UI) Specifications to identify Gaps.
• Facilitated Requirement Gathering sessions with SMEs from Market Evaluation Team and from CVA group to collect integrated specifications for the project.
• Created Wireframes / Screen Mock-ups in iteration to suit the future state requirements. Assisted UI Designer in developing HTML prototypes for the same.
• Conducted Review Meetings with Project Manager, Architect, and Application System Engineers.
• Managed Change Requests and assisted PM in maintaining Change Management Process.
• Assisted in Back-End Integration Analysis to ensure data consistency on front-end.
• Assisted in UAT to report application defects.

Environment: MS Word, MS Excel, SQL Server

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison between the Business and Technical teams to deliver requirements deliverables - beginning with assisting Sr. BA.
• Involved in all four phases of the requirements development including Elicitation, Analysis, Specification and Quality Validation.
• Conducted GAP analysis to identify customer channel usage trends and interactions focusing on likelihood to buy product recommendations and reduce customer attrition.
• Conducted Joint Application Development (JAD) sessions with SMEs from Market Research Group, Hospital Survey Group and Web Management Stem to gather Business and Functional requirements for the CTMS project.
• Involved in finding and documenting requirements where the new data capture solution would be compatible with existing Customer Interface Control Systems (CICS).
• Developed Screen Mock-ups / Prototypes to provide demonstration to the Business teams.
• Worked as an interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Supported Design and Development activities, by providing walkthroughs and feedback.
• Ensured that the clients adhere to the Change Management Notification (CMN) process
• Responsible for managing the Change Request Log and RTM.
• Extensively involved in writing and executing Test Cases and User Acceptance Testing (UAT).
• Assisted in developing end user training material and training sessions.

Environment: Microsoft Office, Visio, Microsoft Project, SQL server, UML.