PROFESSIONAL SUMMARY:

• Around 7 years of experience as a Business Analyst with solid understanding of Business Requirement elicitation techniques, and experience in multiple domains such as Health Care, Finance, Banking, Accounting, E - Commerce, Commercial Lending, Personal Insurance, Telecommunications, Retail sector, Media and Entertainment.
• Knowledge in Eagle Database
• Sound experience in Oracle EDI.
• Sound experience in Oracle HRMS
• Experienced in Data Analytics
• Knowledge of the TOGAF Technical Model
• Sound knowledge in Eagle Database
• Experience in online shopping, shopping cart and online payment.
• Sound experience in MDM Master Data Management
• Experience in middleware, XML, XSD, XSLT, Batch Processing
• Sound knowledge in Ajax
• Experienced in Asset Management Software.
• Strong experience in Offer Management area
• Strong experience in Microsoft Office
• Used NetSuite to manage and maintain Data
• Experience in content and wiki development
• Experienced in Data Modelling (Erwin)
• Sound experience in Business Intelligence (Cognos BI)
• Worked with MicroStrategy for variety of projects
• Sound knowledge and experience with JIVE
• Have hands on SQL experience
• Sound experience in MS Dynamics
• Experience in working with Content Management.
• Knowledge of running reconciliation queries in Hyperion
• Extensive experience and knowledge in production and entertainment.
• Experience in ITIL (Information Technology Infrastructure Library), SDLC (Software Delivery Lifecycle).
• Experience in Data Analysis
• Experience in using Oracle Hyperion and Essbase
• Sound knowledge of Salesforce and its implementation.
• Proficient in Business Objects
• Experience in SharePoint 2010
• Experience in User Acceptance Testing (UAT) including the review of UAT results with the business team
• Used TIBCO for the use of the integration platform supplies broad connectivity to applications, business processes, cloud services, databases, systems, and device
• Strong knowledge in C/C++,Java, Javascript and J2EE.
• ExtremelystrongknowledgeofmetadatarelatedtoOTCDerivativesprocessing.
• Experience in Business Intelligence and Analysis
• 4+years of Experience in Mobile Workforce Management domain
• Strong knowledge in functional design and gap analysis effort for a complex COTS package and extended solution
• Experience with financial products and multi asset classes like equities, bonds credit risks, etc.
• Strong knowledge of LDAP or Active directory and integration with IDM tool
• Experience in processes like Out of Box (OOB) functions, configurations, customizations, enhancements.
• Strength in OOAD and UML methodologies
• Experience MS Office Products like Access, Excel, Word and PowerPoint
• Sound knowledge of Identity and Access Management.
• Knowledge of LDAP or Active directory and integration with IDM tool.
• Sound knowledge about IDM use cases.
• Experience in Lotus Notes and HP Service Manager
• Experience in RDBMS and MS Access
• Strong experience in BO Reporting
• Have experience in the MDM products as a Supplier Hub, Site Hub and Hierarchy Manager
• Experience in Integration and Business Intelligence Solutions.
• Excellent communication, negotiation, and writing skills.
• Business Objects Development experience in Developing Universe
• Knowledge and experience in Waterfall and Agile methodology.
• Sound experience in Data Warehouse projects.
• Thorough knowledge of HPPPMTool
• Have strong Leadership skills.
• Extensive experience in Oracle ERP.
• Strong Knowledge in Openlink Endur Technical and Functional Assurance.
• Knowledge inEnterprise Revenue Management (ERM) billing system
• Knowledge and extensive experience of Software development life cycle for a variety of projects.
• Experience in preparation of BRD and FSD documents that facilitated enhanced processes and communication between various teams.
• Thorough experience in ETL testing.
• Extensive experience as a Business System Analyst for Business Analysis with hands-on project management skills in User Requirement Gathering and Transforming Business Requirements into Software Requirement Specification (SRS) using MS Office Suite, Rational Rose Suite and proficient in Project Management responsible for the Software Development Plan.
• 5 years of experience in Business Process Modelling.
• 5 years of experience in Tableau to visualize and create interactive dashboards.
• Used UML to in corporate relation specific modules of the project.
• Used BPMN to facilitate standardized representation of requirements.
• Around 6 years of experience in Technical Writing.
• Used MS Visio for better efficiency in addressing requirements
• Sound Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence diagrams using MS Visio and Rational Rose.
• Sound knowledge of Access and Identity Management.
• Proven project management and leadership skills, including the ability to gather clear business requirements.
• Sound experience in Facets(medicare)
• Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports.
• Experience in Business process analysis and improvement using HP Quality Center.
• Coordinated groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services.
• Analyzed discrepancies in service or performance and made recommendations for updates.
• Facilitated customers inUATplanning and execution.
• Knowledge in Netezza Data Warehousing.
• Knowledge and experience in CFPB TILA/RESPA.
• Provided final signoff to the IT project manager to release code to production.
• Worked with Lotus Notes to analyze the business systems
• Ensured continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.
• Worked on, GAP analysis and drafted Project Analysis documentations.
• Worked with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.
• Performed ‘AS IS’ and ‘To BE’ analysis
• Assessed and prepared to address the impacts, workflow,, etc. issues of a project.
• Worked extensively on CRM using MS Dynamics for a varied array of projects.
• Provided leadership needed to instill a team-oriented, client-driven, results-driven team.
• Experience in Unix and shell scripts.
• Extensive experience in requirements gathering and documentation
• Strong knowledge of Rational Unified Processing (RUP) andSoftware Development Life Cycle (SDLC) including Waterfall, Agile/SCRUM methodologies.
• Experience in gathering user requirements, preparing and analysing Business Requirement Documents (BRD), Functional Requirement Document (FRD), and propose changes as per various internal and external requirements gathered for process improvement.
• Created UML diagrams such as Wireframes, Prototypes or mockup screens and User Interfaces (UI).
• Sound proficiency in analyzing and creating Use Case diagrams, Structure diagrams and Interaction diagrams.
• Reviewed, analyzed, and created detailed documentation of business systems and user needs, including workflow, program functions, and steps required to modify development processes
• Excellent written and oral communication skills with a results-oriented attitude.
• Involved in writing Test Cases, Test Plans andsuccessfully performedUser Acceptance Testing (UAT).
• Created and maintained scorecards, dashboards and performance metrics to measure, evaluate and communicate all my projects performance.
• Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different databases (SQL Server) for timely reporting and Validation.
• Conducted many Requirement ElicitationTechniques Interviews, workshopswith end-user/clients/stake holders and the development group/s.
• Performed SWOT analysis, Cost benefits analysis.
• Responsible to Track, Document, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.
• Certified completion of workshop on Generation.Next by Dale Carnegie . Certified of for Step Up to professional Excellence by Dale Carnegie
• Experience in working with various department teams developing interactive relationships with business and IT colleagues, having a thorough understanding of the constraints, needs, and perspectives of both the customers and the organization’s technical team.
• Experience in Visual Basic for various projects.
• Experience in Business Process Modelling for a various projects.
• Ability to meet deadlines, spanning multiple business domains and capable of handling pressure coordinating multiple priorities and managing customer expectations working with multiple customer groups creating partnership with customers in multiple project.

TECHNICAL SKILLS:

Methodology: SDLC, RUP, UML, Agile/SCRUM, Waterfall, ER Diagrams

Modeling Tools: MicrosoftVisio2003,Rational Suite (Rose, RequisitePro),Erwin

Database: RQl, SQL Server 2008, Oracle

Microsoft Tools: Word, Excel, PowerPoint, Access, Publisher, FrontPage, Project, SharePoint

Testing Strategies/Test Cases: Integration, Unit, System, Black Box, White Box, UAT,HP Quality Center

Reporting Tools: Crystal Reports, SQL Server Reporting Services, Greenplum Database

Language: HTML, JAVA,C#.net, SAS, Visual Basic, Ajax

Design Tools: Adobe Photoshop, Adobe Illustrator

Miscellaneous Tools: Splunk Products, CRM(MS DYNAMICS), Cognos BI, Lotus Notes, Netezza,Oracle Portal,HP PPM tool, ClearCase

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business System Analyst

Responsibilities:

• Worked closely with the customer to detail and convert business requirements into system and operations requirements while working with external partners to complete the design, development and implementation of the requirements.
• Used QNXT Close-Up to simply improve the efficiency of existing system.
• The QNXT application was used for cost-reduction due to its automation features.
• Used QNXT for specific features like Medical and dental claims processing, customer service and group administration to improve the efficiency of the control of the system.
• Used Oracle CRM to ensure the data was clean and sensible.
• Worked with developers on desktop application development using Javascript.
• Responsible for product and offer capability in the Offer Management
• Carried out Offer management: Responsible for defining the market policy and strategy.
• Carried out other tasks of Offer Management like product development and retirement.
• Responsible for configuration of existing system.
• Used Erwin to improve existing data modelling technques and organize data more efficiently.
• Used Asset Management Software (Aeroscout).
• Used Aeroscout to support clustering and redundancy, a distributed architecture, capacity for tens of thousands of assets, and sophisticated user management.
• Experienced as a Middleware Environment Support Group lead and transition lead.
• Used ServiceNow for: creating inventories using the most effective practices
• Used ServiceNow for: - implenting rapid, non-disruptive discovery with an agentless architecture
• Used JIVE to manage the business requirements more efficiently
• Worked extensively on CRM using MS Dynamics for a more enhanced customer solutions project.
• Participated in initial MDM implementations and future rollouts.
• Responisible for the content management portal.
• Worked with MicroStrategy to improve business processes.
• Used CMS to enhance the management of the various content associated with the project.
• Used iGrafx to improve business process by dentifying unefficient business processes.
• Used SQL to organize and maintain data content.
• Used SDLC for enhanced and proficient development of project.
• Used HP Application Life-cycle Management (HP ALM) to test the various components of the application
• Used ClearCase to automate workflow efficiently.
• Used NetSuite to manage and maintain Data
• Used IVR to reduce idle time.
• Used Oracle Hyperion planning to improve the business processes by helping manage the budgeting and the forecasting of all business phases and resources.
• Used Oracle HRMS to improve practices and ensure changes were implemented more efficiently(real time)
• Used Oracle HRMS to improve process of upgrades without causing loss in time or resources
• Implemented solutions for SAAS environment
• Integrated IVR with the application to collect surveys and feedback from various users.
• Used IVR in the application to address the various needs of the administrative users, they would be able to access various forms of information of their client by giving an input(voice or type) of certain id numbers of the information they needed.
• Implemented Salesforce to ensure efficient maintenance of data
• Delivered robust artifacts as required by the project (e.g., work request, EO/ EI/2, Risk/Timeline Assessment, FR, Use Cases, High-Level Design (HLD), Systems Impact Analysis (SIA), Project Change Request (PCR) sizing.
• Ensured that all tests are conducted and documented according the standards agreed upon by the business and IT unit
• Used Lotus Notes for integrating social collaborations with the application.
• Used TIBCO for the use of the integration platform supplies broad connectivity to applications, business processes, cloud services, databases, systems, and device
• Reported BO to ensure efficient functioning of various processes.
• Addressed requirements work as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements and business processes.
• Wrote use cases for project in Oracle Portal and while deploying and managing the application also using Oracle Portal.
• Used Rational Unified Process (RUP) to define the development life cycle and created Use Case diagrams using UML.
• Carried out QNXT/SSRS reporting
• Carried out Integration System Testing (IST) and reported defects into HP Quality Centre
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Used ITIL for improving efficiency of business requirements.
• Used MDM products like Supplier Hub, Site Hub and Hierarchy Manager
• Used Facets to analyze and maintain administrative system records.
• Used Agile methodology in the CCI Software Development Life Cycle
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Leaded the development of Business Requirements Documentation (BRD) for analysis related to the ICD-10 mandate.
• Worked on SSRS report development
• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Used Oracle KM to make the integration processes more efficient.
• Maintained records while organizing and documenting the requirements.
• Performed the requirement analysis, impact analysis and documented the requirements.
• Used Business Process Modelling to improve the development processes and maintain the soundness of requirements.
• Used BPMN to facilitate standardized representation of requirements.
• Used UML to in corporate relation specific modules of the project.
• Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.
• Carried out Basel reporting.
• Collaborated with the testing team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Prepared Functional Design Specifications (FDS) employing Use case scenarios, sequence diagrams and class diagrams.
• Responsible for ensuring that all documentation accurately reflected the status of changes and outstanding issues so that business requirements reflect application features and functions.
• Used Lotus Notes for integrating social collaborations and messaging with the application.
• Managed specific application quality assurance and help desk activities including the tracking of bug reports and change requests and ensuring their timely resolution.
• Documented Test Cases and assisted the QA Team with the Test Plan.
• Prepared Demo on SharePoint for various businesses to get new approvals like the Therapist and Nursing divisions.
• Designed workflows and allocated permissions within SharePoint.
• Performed Unit Testing and User Acceptance testing and documented detailed results.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Designed and developed Use Cases, Use Case Diagrams, Activity Diagrams, Sequence
• Used XML for organization of data
• Diagrams, and Collaboration Diagrams.
• Worked closely with management to keep track of the status of project and draft strategies for the near future. Used Microsoft Project to manage schedules, deadlines and collaborate on the project.
• Good understanding of the .NET architecture framework which helped in providing inputs to the Quality Assurance team for creating test case scenarios along with their expected results.
• Utilized SharePoint Designer to design and create workflows for InfoPath forms submitted by users.
• Used Agile methodology in the CCI Software Development Life Cycle
• Performed the duties of Scrum Master and conducted sprint meetings.
• Assisted project managers with the development of project schedules and work with all levels of client staff in solution definition.
• Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements specification and the existing system.
• Identified user needs and devising and managing user programs

Environment: Windows 7, Office Suite 2010 ((Word, Excel, Access, PowerPoint, and Outlook) ASP. NET, SQL Server 2005, MS Project 2007, agile methodology, SharePoint, HTML,Oracle Portal, Extra Hop, Javascript, JIVE,AJAX

Confidential

Sr. Business Analyst

Responsibilities:

• Gathered high level requirements and developed scope of the project.
• Used SSRS to create a custom survey that catered to understand the needs of the clientele of the company.
• WorkDay: Defined, managed, and analyzed benefit plans, costs, benefit eligibility rules, elections through open enrollment, and concurrent changes in life events—all in one place
• Worked with developers on desktop application development using Javascript.
• Used Oracle HRMS for implementing apt balance dimensions
• Used Oracle CRM to ensure that all the links associated with the entries were sound and relevant
• Implemented Erwin to improve data modelling techniques
• SSRS Omnibus was used to create surveys in a cost efficient manner and producing results by simply comparing it with existing data samples.
• Used Agile methodology in the CCI Software Development Life Cycle
• Performed the duties of Scrum Master and conducted sprint meetings.
• Used JIVE to enhance the communication between various teams.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Used Asset Management Software (Aeroscout).
• Used Aeroscout to improve communication and everyday planning processes.
• Used Aeroscout to support clustering and redundancy, a distributed architecture, capacity for tens of thousands of assets, and sophisticated user management.
• Assisted in defining the tasks/schedule to achieve the MDM vision.
• Used CMS to enhance the management of the various content associated with the project.
• Carried out other tasks of Offer Management like ensuring top quality CRM delivery.
• Carried out other tasks of Offer Management like ensuring top quality CRM delivery.
• Responsible for configuration of existing system.
• Provided Middleware Architecture leadership to the Design
• Responisible for the content management portal.
• Used Igrafx to measure actual process performance.
• Used HP Application Life-cycle Management (HP ALM) to build application that caters precisely to the user needs.
• Used NetSuite to manage and maintain Data
• Created new (Middleware) Function at Forest
• Worked with MicroStrategy to improve business processes.
• Worked extensively on CRM using MS Dynamics for a more enhanced customer solutions project.
• Worked on SSRS report development
• Responisible for the content management portal.
• Used SQL to organize and maintain data content.
• Used HP Application Life-cycle Management (HP ALM) to optimize resources by tracing the full lifecycle.
• Delivered robust artifacts as required by the project (e.g., work request, EO/ EI/2, Risk/Timeline Assessment, FR, Use Cases, High-Level Design (HLD), Systems Impact Analysis (SIA), Project Change Request (PCR) sizing.
• Used Genesys for the integration of various aspects of Data.
• Conducted interviews, meetings and Joint Application Development (JAD) sessions during the process of Requirement Gathering.
• Used Oracle Hyperion planning to improve the business processes by helping manage the budgeting and the forecasting of all business phases and resources.
• Used Essbase to provide a rich environment for effectively developing custom analytic and enterprise performance management applications.
• Used Lotus Notes for integrating social collaborations with the application.
• Used IVR to make the customer calls more cost effective.
• IVR was also used to link the services to wide array of devices.
• Used Oracle KM to make the integration processes more efficient.
• Used Oracle RDBMS to store and maintain various financial records.
• Used BPMN to facilitate better graphical representation of user requirements.
• Reported BO to ensure efficient functioning of various processes.
• Used Splunk to bridge data divide, also to monitor and analyze the data of the system
• Used ClearCase to automate workflow efficiently.
• Worked on IdM Use Cases.
• Used SDLC for enhanced and proficient development of project.
• Implemented Salesforce to ensure efficient maintenance of data
• Helped create an optimized IdM model.
• Established a business Analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Carried out Integration System Testing (IST) and reported defects into HP Quality Centre
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Conducted weekly meetings for better understanding of client needs.
• Used ITIL for improving efficiency of business requirements.
• Coordinated groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services
• Ensured continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates
• Performed Unit Testing and User Acceptance testing and documented detailed results.
• Conducted interviews, meetings and focus group discussions to improve development processes
• Used Netezza to manage and maintain Data
• Used Tableau visualize and create interactive dashboards while solving and analyzing complex system issues.
• Generated reports using Cognos BI.
• Conducted JAD sessions during the process of Requirement data flow diagrams for the application.
• Facilitated customers inUATplanning and execution.
• Ensured that all items follow the change management process and are entered and tracked through the change management software.
• Established the purpose and deliverables of the test effort.
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
• Used TIBCO for the use of the integration platform supplies broad connectivity to applications, business processes, cloud services, databases, systems, and device
• Complied to the terms of CFPB TILA/RESPA to make the processes more efficient.
• Played the role of the Technical Writer and was solely responsible for all the documentation of requirement gathering and progress traceability.
• Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Software Requirement Specification (SRS).
• Used BPMN to facilitate standardized representation of requirements.
• Carried out ETL testing to ensure efficiency of product.
• Understand and articulate business requirementsfrom trader and broker interviews and then translate requirements into functional and technical specifications.
• Carried out the business impact analysis and maintained documentation
• Worked on SSRS report development
• Identified and prioritized essential business requirements based on customer feedback.
• Generated the sequence, state chart, and activity diagrams to enable understanding and representation of the business processes for ease of software system development in Rational Unified Process (RUP) methodologies.
• Responsible for all business activities associated with each project's product deliverable, including building a better relationship and communication with the client as well as the development team.
• Used UML to in corporate relation specific modules of the project.
• Analyzed complex problem scenarios to identify root cause and formulated best possible solutions.
• Used XML for organization of data
• Documented Test Cases and assisted the QA Team with the Test Plan using RUPDocumented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Prepared Demo on SharePoint for various businesses to get new approvals like the Therapist and Nursing divisions.
• Designed workflows while allocating permissions within SharePoint.
• Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.

Environment: Rational Rose, Rational Requisite Pro, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio) UML, RUP, Visual Basic, Test Director, Windows, Java, J2EE, Oracle, Javascript,JIVE,AJAX,SAAS

UFM Bank, Fredericksburg, VA

Business Analyst

Responsibilities:

• Gathered requirements for development of application that improves and makes the processes more efficient.
• Used BPMN to facilitate better graphical representation of user requirements.
• Worked extensively on CRM using MS Dynamics for a more enhanced customer solutions project.
• Worked with developers on desktop application development using Javascript.
• Worked with Subject Matter Experts to improve the processes associated with finance and accounting.
• Played active role in billing responsibilities.
• Responsible for data modeling and implemented Erwin to create standardized techniques.
• Used NetSuite to manage and maintain Data
• Worked with members of the MDM team.
• Responisible for the content management portal.
• Worked with MicroStrategy to improve business processes.
• Used SQL to organize and maintain data content.
• Used JIVE to integrate collaboration of a Cloud Ready Application with existing system
• Worked on transaction monitoring requirements to ensure a secure and efficient system was set up.
• Used CMS to enhance the management of the various content associated with the project.
• Used Aeroscout to populate and store intelligence about assets and physical locations, including categorization, icons, images and named zones.
• Understood the core concept of BSA Compliance with Smes to enhance the system output.
• Worked woth SMEs to better understsnd mortgage related issues.
• Used NetSuite to manage and maintain Data
• User HP Application Life-cycle Management (HP ALM) for cross-project reporting to better understand the details of the application.
• Used HP Application Life-cycle Management (HP ALM) for a model-drivenlab managementto eliminate configuration errors
• Conducted Surveys and Focus Group discussions to help understand the requirements
• Carried out Integration System Testing (IST) and reported defects into HP Quality Centre that effected various aspects like wire transfers.
• Implemented Salesforce to ensure efficient maintenance of data
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Used Oracle Hyperion planning to improve the business processes by helping manage the budgeting and the forecasting of all business phases and resources.
• Used Essbase to provide a rich environment for effectively developing custom analytic and enterprise performance management applications.
• Used Genesys for the integration of various aspects of Data.
• Used IVR to handle customer phone traffic more efficiently
• IVR was also used to help prioritize the needs of the various users so that the most urgent need was met first.
• Used Lotus Notes for integrating social collaborations with the application.
• Used ITIL for improving the elicitation of the various business requirements.
• Used Facets to analyze and maintain administrative system records.
• Co-ordinated with developing and testing teams to work out the
• Obtained and evaluated financial statements
• Prepared independent written credit evaluations.
• Used SDLC for enhanced and proficient development of project.
• Wrote reports of a comprehensive evaluation of the business.
• Reported BO to ensure efficient functioning of various processes.
• Summarized the important aspects of the business including a detailed financial analysis, management competencies, collateral evaluation, and guarantor support.
• Captured, validated, consolidated and prioritized business needs, requirements and requests against the business objectives and long-term strategies.
• Performed business modeling to document and communicate both current and to-be states.
• Worked on SSRS report development
• Facilitated customers inUATplanning and execution.
• Used Oracle KM to make the integration processes more efficient.
• Complied to the terms of CFPB TILA/RESPA to make the processes more efficient.
• Worked with the development team(s) to translate business and functional requirements into technology solutions.
• Used Oracle Hyperion planning to improve the business processes by helping manage the budgeting and the forecasting of all business phases and resources.
• Used Essbase to provide a rich environment for effectively developing custom analytic and enterprise performance management applications.
• Prepared Demo on SharePoint for various businesses to get new approvals
• Provided leadership and guidance to junior positions within retail analytics team.
• Communicated with senior and mid-level management team on client deliverables and projects.
• Generated and maintained reports using Cognos BI.
• Used ITIL for improving efficiency of business requirements.
• Analyzed render risk ratings and strengths and weaknesses of that particular borrower.
• Made recommendations regarding credit risk rating of commercial accounts and assesses collateral quality and values.
• Made recommendations to loan officers regarding credit structure and assures policy compliance.
• Carried out Basel reporting.
• Used TIBCO for the use of the integration platform supplies broad connectivity to applications, business processes, cloud services, databases, systems, and device
• Worked with Lotus Notes to analyze the business systems
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user and user acceptance testing (UAT) to ensure and verify system is designed according to user needs.
• Maintained and recorded User Stories
• Managed internal relationships with key technical support teams to execute on business initiatives.
• Used Tableau to visualize and create interactive dashboards that were instrumental in improving the understanding of the various terms of the project.
• Carried out data mapping to help better communication between stakeholders
• Worked closely with loan officers and occasionally accompanies them on customer calls.
• Carried out ETL testing to ensure efficiency of product.
• Completed the annual review of existing relationships.
• Analyzed segments of the loan portfolio, analyzing trends, and assessing risks.

  May perform other related duties as assigned.

• Conducted many Requirement Elicitation Techniques Interviews, workshops with end-user/clients/stake holders and the development group/s.
• Used XML for organization of data
• Performed SWOT analysis, Cost benefits analysis.
• Worked with Lotus Notes to analyze the business systems.
• Responsible to Track, Document, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.

Environment: Windows Vista, HTML, Visual Basic, Oracle DB, MS Project, SQL, Lotus Notes,, SAASJavascript, JIVE,AJAX

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Drove smarter data driven actionable insights on how to optimize business and be comfortable doing tear-downs to rethink business executions.
• Used NetSuite to manage and maintain Data
• Played active role as BA and PM Digital Broadcasting projects that required-Google play
• Worked with developers on desktop application development using Javascript.
• Used IBM RTC to improve the efficiency of the projects
• Created Monthly metrics for Middleware Technologies like JBoss, Weblogic, Websphere, Tomcat, Apache, Oracle AS & similar.
• Used SQL to organize and maintain data content.
• Used CMS to enhance the management of the various content associated with the project.
• Used Agile methodology in the CCI Software Development Life Cycle
• Performed the duties of Scrum Master and conducted sprint meetings.
• Worked with Stakeholders to define the specific MDM attributes and authoritative systems.
• Played active role in billing responsibilities.
• Responsible for product and offer capability in the Offer Management
• Responsible for data modeling and implemented Erwin to create standardized techniques.
• Responisible for the content management portal.
• Used HP Application Life-cycle Management (HP ALM) for a model-drivenlab managementto eliminate configuration errors
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Used BPMN to facilitate better graphical representation of user requirements.
• Carried out Integration System Testing (IST) and reported defects into HP Quality Centre
• Worked extensively on CRM using MS Dynamics for a more enhanced customer solutions project.
• Used Lotus Notes for integrating social collaborations with the application.
• Used Netezza to manage and maintain Data
• Carried out Basel reporting.
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Used Oracle Hyperion planning to improve the business processes by helping manage the budgeting and the forecasting of all business phases and resources.
• Used Essbase to provide a rich environment for effectively developing custom analytic and enterprise performance management applications.
• Reported BO to ensure efficient functioning of various processes.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Generated reports using Cognos BI.
• Used ITIL for managing the business processes more efficiently.
• Implemented Salesforce to ensure efficient maintenance of data
• Used SDLC for enhanced and proficient development of project.
• Documented the end-user requirements.
• Created and managed flow narratives and charts
• Gathered system requirements from various departments through surveys and interviews.
• Worked on SSRS report development
• Prepared Demo on SharePoint for various businesses to get new approvals
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Own day-to-day activities for mission-critical marketing systems and be responsive to ever-changing business needs.
• Facilitated customers inUATplanning and execution.
• Work with channel marketing managers and product managers to understand changes in their business and to streamline decision-making to drive more effective execution of marketing initiatives.
• Carried out ETL testing to ensure efficiency of product.
• Complied to the terms of CFPB TILA/RESPA to make the processes more efficient.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user and user acceptance testing (UAT) to ensure and verify system is designed according to user needs.
• Played the role of the Technical Writer and was responsible for all the documentation of processes like test plans, debugging processes and user stories.
• Used XML for organization of data
• Manage internal relationships with key technical support teams to execute on business initiatives

  Develop into an online systems and process expert and serve as the go-to person for the entire marketing team.

• Communicate cross functionally (internally and externally) to design, implement, and enhance marketing products and campaigns

Environment: Windows Vista, Java, Oracle DB, MS Project, MS Access 2010, Informatica SAAS,ETL, QC, Rational Requisite Pro, Visio, MPP, Greenplum Database, Javascript, JIVE,IBM RTC

Confidential

Web Designer / Business Analyst

Responsibilities:

• Worked with First Reel Productions as Web Designer.
• Developed & later upgraded their website
• Used Oracle HRMS for implementing apt balance dimensions
• Used Oracle HRMS to ensure that all the links associated with the entries were sound and relevant
• Worked with developers on desktop application development using Javascript.
• Used IBM RTC to improve the efficiency of the projects
• To provide middleware architecture, implement and troubleshoot Middleware issues related to Weblogic/JBoss, Web servers(Apache and iPlanet),Alfresco.
• Played active role in 7 Digital Broadcasting projects that required-Google play
• Responsible for data modeling and implemented Erwin to create standardized techniques.
• Used NetSuite to manage and maintain Data
• Worked with First Reel Productions as a Business analyst during the upgrade of the Company Website.
• Responsible for product and offer capability in the Offer Management
• Played active role in billing responsibilities.
• Used SQL to organize and maintain data content.
• Developed Enterprise Master Data Architecture.
• Used HP Application Life-cycle Management (HP ALM) for a model-drivenlab managementto eliminate configuration errors
• Used IVR to manage customer phone traffic.
• Used Genesys for the integration of various aspects of Data.
• Worked with First Reel Productions as a Project Manager for Fashionista Fashion show that promoted fashion designers.
• Carried out Integration System Testing (IST) and reported defects into HP Quality Centre
• Used JIVE to enhance the communication between various teams.
• Used Oracle Hyperion planning to improve the business processes by helping manage the budgeting and the forecasting of all business phases and resources.
• Used Essbase to provide a rich environment for effectively developing custom analytic and enterprise performance management applications.
• Used Lotus Notes for integrating social collaborations and other messaging applications with the application.
• Used Netezza to manage and maintain Data
• Used ITIL as a crtitical tool for analyzing the various business processes concerned.
• Generated reports using Cognos BI.
• Used elicited requiremnets to develop strong system for VoIP in a mini project of first reel(Qwest)
• Implemented Salesforce to ensure efficient maintenance of data
• Enhanced business processes and ensured that the VoIP processes were simply efficient.
• Used Asset Management Software (Aeroscout).
• Used Aeroscout to send alerts and updates to various devices to keep th e teams on track and in sync with with changinf requirements.
• Used Aeroscout to support distributed architecture, capacity for tens of thousands of assets, clustering and redundancy, and sophisticated user management.
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Used Splunk to bridge data, monitor and analyze the data of the system and troubleshoot security problems.
• Used BPMN to facilitate better graphical representation of user requirements.
• Used SDLC for enhanced and proficient development of project.
• Carried out ETL testing to ensure efficiency of product.
• Reported BO to ensure efficient functioning of various processes.
• Defined requirements for COTS systems.
• Managing and leading the project team.
• Recruiting project staff and consultants.
• Played the role of the Technical Writer and was responsible for all the documentation of various processes.
• Worked on the content of various documents like user manuals, requirements documentation etc.
• Worked on SSRS report development
• Used TIBCO for the use of the integration platform supplies broad connectivity to applications, business processes, cloud services, databases, systems, and device
• Prepared Demo on SharePoint for various businesses to get new approvals
• Used ITIL for improving efficiency of business requirements.
• Used Tableau to visualize and create interactive dashboards that were instrumental in improving the understanding of the various terms of the project.
• Managing co-ordination of the partners and working groups engaged in project work.
• Used XML for organization of data
• Detailed project planning and control.
• Developed and maintained a detailed project plan.
• Managed project deliverables in line with the project plan.
• Recorded and managing project issues and escalating where necessary.
• Used Oracle KM to make the integration processes more efficient.
• Used Agile methodology in the CCI Software Development Life Cycle(Scrum master)
• Resolved cross-functional issues at project level.
• Managed project scope and change control and escalating issues where necessary.
• Monitored project progress and performance.
• Provided status reports to the project sponsor.
• Managed project within the defined budget.

Environment: Microsoft Office Suite, MS Visio2003, MS Project2003, MS Excel2003, Visual Basic, Windows XP, Solaris, Requisite Pro,Oracle, Toad, SAS, Javascript,JIVE, IBM RTC,Agile methodology, AJAX,SAAS