PROFESSIONAL SUMMARY:

• Around 7 years of experience as a Business Analyst with solid understanding of Business Requirement elicitation techniques, and experience in multiple domains such as Health Care, Finance, Banking, Accounting, E - Commercial Lending, Personal Insurance, Telecommunications, Retail sector, Media and Entertainment.
• Sound experience in Oracle EDI.
• Sound experience in CCAR
• Experience with Financial Modeling, CCAR Stress Testing Scenarios
• Sound experience in MSBI
• Sound experience in MDM Master Data Management
• Sound experience in HP PPMC
• Sound experience in EDI 834 and EDI 820
• Sound experience in PeopleSoft
• Sound knowledge in Offer management
• Strong experience in the financial insurance domain.
• Experience in middleware, XML, XSD, XSLT, Batch Processing
• Experienced in Data Modelling (Erwin) and Data Analytics( Terradata)
• Sound knowledge and experience with JIVE
• Sound experience in MS Dynamics
• Experience in working with Content Management.
• Experience in ITIL (Information Technology Infrastructure Library), SDLC (Software Delivery Lifecycle).
• Experience in SharePoint 2010
• Experience in User Acceptance Testing (UAT) including the review of UAT results with the business team
• Strong knowledge in C/C++,Java, Javascript and J2EE.
• Experience MS Office Products like Access, Excel, Word and PowerPoint
• Experience in RDBMS and MS Access
• Sound experience in PEGA BPM.
• Knowledge and experience in Waterfall and Agile methodology.
• Sound experience in Data Warehouse projects.
• Extensive experience in Oracle ERP.
• Knowledge and extensive experience of Software development life cycle for a variety of projects.
• Experience in preparation of BRD and FSD documents that facilitated enhanced processes and communication between various teams.
• Thorough experience in ETL testing.
• 5 years of experience in Business Process Modelling.
• Used UML to in corporate relation specific modules of the project.
• Used BPMN to facilitate standardized representation of requirements.
• Around 6 years of experience in Technical Writing.
• Used MS Visio for better efficiency in addressing requirements
• Sound Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence diagrams using MS Visio and Rational Rose.
• Proven project management and leadership skills, including the ability to gather clear business requirements.
• Provided final signoff to the IT project manager to release code to production.
• Ensured continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.
• Worked on, GAP analysis and drafted Project Analysis documentations.
• Worked with appropriate personnel to allocate personnel time to project tasks and to track progress of their work.
• Performed ‘AS IS’ and ‘To BE’ analysis
• Assessed and prepared to address the impacts, workflow,, etc. issues of a project.
• Provided leadership needed to instill a team-oriented, client-driven, results-driven team.
• Extensive experience in requirements gathering and documentation
• Cycle (SDLC) including Waterfall, Agile/SCRUM methodologies.
• Experience in gathering user requirements, preparing and analysing Business Requirement Documents (BRD), Functional Requirement Document (FRD), and propose changes as per various internal and external requirements gathered for process improvement.
• Created UML diagrams such as Wireframes, Prototypes or mockup screens and User Interfaces (UI).
• Sound proficiency in analyzing and creating Use Case diagrams, Structure diagrams and Interaction diagrams.
• Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different databases (SQL Server) for timely reporting and Validation.
• Performed SWOT analysis, Cost benefits analysis.
• Responsible to Track, Document, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.
• Certified completion of workshop on Generation.Next by Dale Carnegie . Certified of for Step Up to professional Excellence by Dale Carnegie
• Experience in working with various department teams developing interactive relationships with business and IT colleagues, having a thorough understanding of the constraints.

TECHNICAL SKILLS:

Methodology: SDLC, RUP, UML, Agile/SCRUM, Waterfall, ER Diagrams

Modeling Tools: MicrosoftVisio2003,Rational Suite (Rose, RequisitePro),Erwin

Database: RQl, SQL Server 2008, Oracle

Microsoft Tools: Word, Excel, PowerPoint, Access, Publisher, FrontPage, Project, SharePoint

Testing Strategies/Test Cases: Integration, Unit, System, Black Box, White Box, UAT,HP Quality Center

Reporting Tools: Crystal Reports, SQL Server Reporting Services, Greenplum Database

Language: HTML, JAVA,C#.net, SAS, Visual Basic, Ajax

Design Tools: Adobe Photoshop, Adobe Illustrator

Miscellaneous Tools: Splunk Products, CRM(Salesforce), Cognos BI, Lotus Notes, Netezza,Oracle Portal,HP PPM tool, ClearCase

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Worked closely with the customer to detail and convert business requirements into system and operations requirements while working with external partners to complete the design, development and implementation of the requirements.
• Reviewed and tested the code along with testers, reported the and documented the code(C++) that had bugs
• Used MSBI to provide access to up-to-the-minute reports that identify sales trends, product improvements or additions, current customer ps
• Used MSBI to leverage customer data to build, refine and modify predictive models.
• Used MSBI to help team members access key business metrics, reports and dashboards instantly
• Used Hyperion to analyze consolidated information across unlimited user defined dimensions
• Worked extensively on CRM using Salesforce for creating a cloud ready application that was tailored for the clients needs
• Used Tableau create dashboards that would enhance the understanding of the workflows
• Used Oracle HRMS for enhancing requirement elicitation
• Used Hyperion Planning provides the required agility to the planning process by quickly aligning budget plans, models and forecasts across cost centers and lines of business thus enabling decisions to be made at a speed which business demands
• Used SSO to help end users access multiple applications with simple and singular access to multiple applications.
• Used HP PPMC to observe a macro view of the operations involved.
• Used ServiceNow to create a cloud ready application that can be maintained and updated by a non technical staff of people
• Used Teradata for enhanced Data warehousing techniques and also to enhance modes of processes used in the development.
• Used Cognos BI
• Created E-commerce modules and developed an online system clients to access and update their own accounts
• Worked alongside subject matter experts and created the Business Requirement Documents in the FACETS environment
• Used ARIS to improve ongoing processes
• Used ARIS to implement integrated process development
• Implemented new processes in the application to support new functionalities in Siebel Sales application.
• Customized/Configured the Siebel 7.8 Sales Application to implement the Application/UI business requirements such as creating view, screen, applets, business component and other objects.
• Used PEGA BPM to to enforce safety and security measures.
• Used PEGA BPM to dramatically reduce waste, enhance efficiency and, ultimately, boost profitability.
• Used QNXT Close-Up to simply improve the efficiency of existing system.
• Used Erwin to improve existing data modelling techniques and organize data more efficiently.
• Used Asset Management Software (Aeroscout).
• Used Aeroscout to support clustering and redundancy, a distributed architecture, capacity for tens of thousands of assets, and sophisticated user management.
• Experienced as a Middleware Environment Support Group lead and transition lead.
• Used Jive as a social collaboration platform to improve communication between various teams
• Used JIVE to manage the business requirements more efficiently
• Worked extensively on CRM using Salesforce for a more enhanced customer solutions project
• Responsible for ITIL design implementation.
• Used SQL to organize and maintain data content.
• Used NetSuite to manage and maintain Data
• Used IVR to reduce idle time.
• Addressed requirements work as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements and business processes.
• Used Rational Unified Process (RUP) to define the development life cycle and created Use Case diagrams using UML.
• Carried out QNXT/SSRS reporting
• Carried out Integration System Testing (IST) and reported defects into HP Quality Centre
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Used ITIL for improving efficiency of business requirements.
• Used MDM products like Supplier Hub, Site Hub and Hierarchy Manager
• Used Agile methodology in the CCI Software Development Life Cycle
• Leaded the development of Business Requirements Documentation (BRD) for analysis related to the ICD-10 mandate.
• Sound experience with Terradata
• Used HIPAA for development of refined processes to execute critcal tasks.
• Worked on SSRS report development
• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Maintained records while organizing and documenting the requirements.
• Performed the requirement analysis, impact analysis and documented the requirements.
• Used BPMN to facilitate standardized representation of requirements.
• Used UML to in corporate relation specific modules of the project.
• Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.
• Used Hyperion ARM for auto reconciliation of authorized zero balance accounts and balance comparison accounts
• Used Hyperion ARM for Mapping features to summarize low level balances to the level appropriate for reconciliation
• Collaborated with the testing team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Managed specific application quality assurance and help desk activities including the tracking of bug reports and change requests and ensuring their timely resolution.
• Documented Test Cases and assisted the QA Team with the Test Plan.
• Performed Unit Testing and User Acceptance testing and documented detailed results.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Designed and developed Use Cases, Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Used Agile methodology in the CCI Software Development Life Cycle
• Performed the duties of Scrum Master and conducted sprint meetings.
• Assisted project managers with the development of project schedules and work with all levels of client staff in solution definition.
• Performed a complete GAP Analysis to identify problems and inconsistencies with the business requirements specification and the existing system.
• Identified user needs and devising and managing user programs

Environment: Windows 7, Office Suite 2010 ((Word, Excel, Access, PowerPoint, and Outlook) ASP. NET, SQL Server 2005, MS Project 2007, agile methodology, SharePoint, HTML,Oracle Portal, Extra Hop, Javascript, PEGA BPM,Crystal Reports,HP PPM,C++

Confidential

Sr. Business Analyst

Responsibilities:

• Gathered high level requirements and developed scope of the project.
• Used MSBI to point out areas of waste or loss that may have previously gone unnoticed in a large organization.
• Used MSBI to analyze transactions between subsidiaries and departments to identify areas of overlap or inefficiency.
• Reviewed code and reported and documentated the bugs (code was written in C++)
• Used MSBI for obtaining a detailed and current data to backup negotiations with suppliers or other vendors.
• Used SSRS to create a custom survey that catered to understand the needs of the clientele of the company.
• Used Hyperion ARM for auto reconciliation of authorized zero balance accounts and balance comparison accounts
• Used Teradata to make the data analytics conducive to the requirements.
• Responsible for Multi-line Property and Casualty(P&C) accounts and worked along with the senior account manager and the sme's to understand the processes more efficiently
• Used Oracle HRMS for improving the development processes
• Used Adobe Creative Suite to enhance UI design and improve UX factors.
• Used HP PPMC for automated application lifecycle process controls, including support for industry standards and methodologies, help to improve application quality while lowering costs
• Used EDI to automate the exchange of data between applications to ensure that business-critical data is sent on time and can be tracked in real time.
• Implemented various pre-existing features of JIVE to improve customer management
• Used PeopleSoft to enable to architect a global foundation for HR data and improved business processes(Project Costing)
• Used Sso for single access for multiple applications
• Used PeopleSoft to align individual goals with corporate goals and provide clear visibility into how each team affects the processes(AP and Project Costing)
• Used Oracle Hyperion to enable business users to concurrently collaborate on the plan and report in a mobile friendly web interface.
• Used PEGA BPM to dramatically reduce waste, enhance efficiency and, ultimately, boost profitability.
• Used the ServiceNow CMS to identify key users and their roles
• Used ServiceNow to assign roles and responsibilities to different instances of content categories or types.
• Used PEGA BPM to ensure that the processes were in compliance with applicable standards and legislation
• Used ServiceNow to define the workflow tasks often coupled with messaging so that content managers are alerted to changes in content.
• Responsible for ITIL testing and tailoring test plans according t the set requirement
• Used Agile methodology in the CCI Software Development Life Cycle
• Performed the duties of Scrum Master and conducted sprint meetings.
• Used JIVE to enhance the communication between various teams.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Assisted in defining the tasks/schedule to achieve the MDM vision.
• Used CMS to enhance the management of the various content associated with the project.
• Worked on SSRS report development
• Used SQL to organize and maintain data content.
• Implemented Salesforce to ensure efficient maintenance of data
• Helped create an optimized IdM model.
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Conducted weekly meetings for better understanding of client needs.
• Used ITIL for improving efficiency of business requirements.
• Coordinated groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services
• Ensured continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates
• Performed Unit Testing and User Acceptance testing and documented detailed results.
• Conducted interviews, meetings and focus group discussions to improve development processes
• Used Netezza to manage and maintain Data
• Used Tableau visualize and create interactive dashboards while solving and analyzing complex system issues.
• Used Jive to create a community to update all sorts of changes in real time
• Generated reports using Cognos BI.
• Conducted JAD sessions during the process of Requirement data flow diagrams for the application.
• Facilitated customers inUATplanning and execution.
• Ensured that all items follow the change management process and are entered and tracked through the change management software.
• Established the purpose and deliverables of the test effort.
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
• Carried out ETL testing to ensure efficiency of product.
• Understand and articulate business requirementsfrom trader and broker interviews and then translate requirements into functional and technical specifications.
• Carried out the business impact analysis and maintained documentation
• Worked on SSRS report development
• Identified and prioritized essential business requirements based on customer feedback.
• Generated the sequence, state chart, and activity diagrams to enable understanding and representation of the business processes for ease of software system development in Rational Unified Process (RUP) methodologies.
• Responsible for all business activities associated with each project's product deliverable, including building a better relationship and communication with the client as well as the development team.
• Used UML to in corporate relation specific modules of the project.

Environment: Rational Rose, Rational Requisite Pro, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio) UML, RUP, Visual Basic, Test Director, Windows, C++, Oracle, Javascript,JIVE,PEGA BPM,Crystal Reports

Confidential, Fredericksburg, VA

Business Analyst

Responsibilities:

• Gathered requirements for development of application that improves and makes the processes more efficient.
• Responsible for CCAR compliant regulations.
• Developed test plans for reviewing the code written in C++
• Gathered and analyzed data and monitored impacts of changes to Regulatory Reporting and CCAR reports
• Used Oracle HRMS for enhancing the business processes
• Used Hyperion to reduce and replace manual control procedures with automated and preventative controls that reduced processing and auditing costs.
• Used PEGA BPM to facilitate better application requirements.
• Worked extensively on CRM using Salesforce for a more enhanced customer solutions project.
• Used Teradata to make the data analytics conducive to the requirements for developing a cloud ready application.
• Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs.
• Used Tableau create interactive dashboards for real-time updates on changes
• Implemented new processes in the application to support new functionalities in Siebel Sales application.
• Customized/Configured the Siebel 7.8 Sales Application to implement the Application/UI business requirements such as creating view, screen, applets, business component and other objects.
• Created E-commerce modules and developed an online system clients to access and update their own accounts
• Used PEGA BPM to dramatically reduce waste, enhance efficiency and, ultimately, boost profitability.
• Used ITIL for consistent and standardized documentation
• Worked with Subject Matter Experts to improve the processes associated with finance and accounting.
• Used EDI as a common business language that facilitated business partner onboarding
• Played active role in billing responsibilities.
• Used EDI to enable real-time visibility into transaction status.
• Responsible for data modeling and implemented Erwin to create standardized techniques.
• Used NetSuite to manage and maintain Data
• Worked with members of the MDM team.
• Responisible for the content management portal.
• Used JIVE to integrate collaboration of a Cloud Ready Application with existing system
• Worked on transaction monitoring requirements to ensure a secure and efficient system was set up.
• Used CMS to enhance the management of the various content associated with the project.
• Used Aeroscout to populate and store intelligence about assets and physical locations, including categorization, icons, images and named zones.
• Conducted Surveys and Focus Group discussions to help understand the requirements
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Used IVR to handle customer phone traffic more efficiently.
• Analyzed render risk ratings and strengths and weaknesses of that particular borrower.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user and user acceptance testing (UAT) to ensure and verify system is designed according to user needs.
• Maintained and recorded User Stories
• Carried out ETL testing to ensure efficiency of product.
• Conducted many Requirement Elicitation Techniques Interviews, workshops with end-user/clients/stake holders and the development group/s.
• Performed SWOT analysis, Cost benefits analysis.
• Responsible to Track, Document, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.

Environment: Windows Vista, HTML, Visual Basic, Oracle DB, MS Project, SQL, Lotus Notes, Javascript, JIVE,C++

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Drove smarter data driven actionable insights on how to optimize business and be comfortable doing tear-downs to rethink business executions.
• Used NetSuite to manage and maintain Data
• Used PEGA BPM to dramatically reduce waste, enhance efficiency and, ultimately, boost profitability.
• Played active role as BA and PM Digital Broadcasting projects that required-Google play
• Used IBM RTC to improve the efficiency of the projects
• Created Monthly metrics for Middleware Technologies like JBoss, Weblogic, Websphere, Tomcat, Apache, Oracle AS & similar.
• Devised e-commerce modules and updated existing data
• Used ITIL to understand core issues while documenting the targets as achieved
• Used SQL to organize and maintain data content.
• Used CMS to enhance the management of the various content associated with the project.
• Used Agile methodology in the CCI Software Development Life Cycle
• Performed the duties of Scrum Master and conducted sprint meetings.
• Worked with Stakeholders to define the specific MDM attributes and authoritative systems.
• Used HP Application Life-cycle Management (HP ALM) for a model-drivenlab managementto eliminate configuration errors
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Used BPMN to facilitate better graphical representation of user requirements.
• Carried out Integration System Testing (IST) and reported defects into HP Quality Centre
• Worked extensively on CRM using Salesforce for a more enhanced customer solutions project.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Worked on SSRS report development
• Managing co-ordination of the partners and working groups engaged in project work.
• Detailed project planning and control.
• Developed and maintained a detailed project plan.
• Resolved cross-functional issues at project level.

Environment: Windows Vista, Java, Oracle DB, MS Project, MS Access 2010, Informatica ETL, QC, Rational C++,Requisite Pro, Visio, MPP, Greenplum Database, Javascript, JIVE,IBM RTC

Confidential

Web Designer / Business Analyst

Responsibilities:

• Worked with First Reel Productions as Web Designer.
• Developed & later upgraded their website
• Used IBM RTC to improve the efficiency of the projects
• Responsible for updating and maintaining the content for MediaWiki
• To provide middleware architecture, implement and troubleshoot Middleware issues related to Weblogic/JBoss, Web servers(Apache and iPlanet),Alfresco.
• Played active role in 7 Digital Broadcasting projects that required-Google play
• Responsible for data modeling and implemented Erwin to create standardized techniques.
• Used NetSuite to manage and maintain Data
• Worked with First Reel Productions as a Business analyst during the upgrade of the Company Website.
• Responsible for product and offer capability in the Offer Management
• Played active role in billing responsibilities.
• Used SQL to organize and maintain data content.
• Developed Enterprise Master Data Architecture.
• Worked alongside testers in reviewing and testing code written in C++
• Used HP Application Life-cycle Management (HP ALM) for a model-drivenlab managementto eliminate configuration errors
• Used JIVE to enhance the communication between various teams.
• Used ITIL as a crtitical tool for analyzing the various business processes concerned.
• Generated reports using Cognos BI.
• Implemented Salesforce to ensure efficient maintenance of data
• Enhanced business processes and ensured that the VoIP processes were simply efficient.
• Used Asset Management Software (Aeroscout).
• Carried out User Acceptance Testing (UAT) including the review of UAT results with the business team
• Used BPMN to facilitate better graphical representation of user requirements.
• Used SDLC for enhanced and proficient development of project.
• Carried out ETL testing to ensure efficiency of product.
• Worked with SMEs in streaming video UX and search browse UX

Environment: Microsoft Office Suite, MS Visio2003, MS Project2003, MS Excel2003, Visual Basic, Windows XP, Solaris, C++, Requisite Pro,Oracle, Toad, SAS, Javascript,JIVE, IBM RTC,Agile methodology,