SUMMARY

• Over 7+ years of extensive experience as Business Analyst in fields like: Healthcare, Insurance, finance and ecommerce.
• Experience in all phases of software deployment life cycle (Agile and RUP) including application demos, requirement analysis, business analysis, design and construction phases of application development, change management, ongoing support
• Experience in conducting JAD sessions, Scrum session, Brainstorming sessions and Focus Groups
• Experience in conducting GAP Analysis, Feasibility Analysis and ROI, Business Process Engineering by using Business Analysis tools.
• Created Business Requirement Document (BRD) on the basis of business requirement and translated to Functional Requirement Document (FRD) and delivered to technical team.
• Created Business Case document, Activity diagrams, Sequence diagrams, Entity - Relationship diagrams based on Rational Unified Process (RUP) Model and business process modeling (BPM).
• I have depth knowledge about QA testing; identify requirement gaps and resolutions as well as recognizes process or programming inefficiencies and recommends improvements and also works with line of business to understand end-users' and external customers' requirements to be included in system design, documents the new applications, or the changes made to existing applications.
• Experience in the analysis and design of Workflows and organizational processes as well as analysis external environment including, political, economic, technological, legal, etc.
• Excellent team player to work in conjunction with testers, developers and other team members in validation and testing complex scenarios and in maintaining the Quality Standards
• Creating Training Manuals, Help Manuals, User Guide for System User
• Outstanding organizational skills in capturing all the business flows and presenting them as meaningful artifacts at Inception and elaboration phase.
• Extensive working experience in T-SQL for developing complex stored procedures, triggers, tables, user functions, user profiles, relational database models and data integrity, SQL joins and query writing as well as created Database Design with physical and logical diagram including Entity Relationship Diagram (ERD) including gradation and migration from MS SQL Server 2000 to MS SQL Server 2005/2008
• Proficient in developing and executing test procedures, test cases, test scripts, test plans, performing functional, usability and stress testing and ensuring that the software meets the system requirements.
• Experienced for training various end users and developing training manuals as well as training plan.
• Exceptional analytical, problem solving, strategic planning and decision-making skills.
• Strong team building, conflict management, time management and meeting management skills.

PROFESSIONAL EXPERIENCE

Confidential, CA

Sr. Business Analyst

Responsibilities:

• Assessed the current status of business process modeling (BPM) and developed project Developing processes, standards, and strategies for development of BPMs.
• Identified analyzed, defined, and documented detailed requirements to support projects and associated business objectives as well as experienced with common web delivery platform and in depth data analysis.
• Developed a vision plan that defined the primary goals and objectives of the project.
• Analyze user stories and separate them into high level and low level as well as created BRD for signoff.
• Prepared product backlog working with product owner and other SME.
• Prioritize user stories and assigned to different sprints.
• Facilitated daily scrum meetings and managed task board with user stories and board.
• Prepared and tracked burn down charts and velocity charts for timely delivery of projects.
• Gathered end users’ or customers’ feedback according to the system and conducted retrospective meeting for continuous improvement if needed according to end users or customers.
• Conducted workflow analysis and GAP analysis to understand the shortcomings of the existing process and evaluated the benefits of the new system.
• Assisted development team in preparing wire frames for validating designs by the stakeholders.
• Employed Rational Clear Quest for effective Change Management and bug tracking during the testing lifecycle.
• Involved in User Acceptance Testing.
• Collaborated with change management panel for change request as well as deeply involved in evaluating change impact on the project.
• Experienced with Medicare and Medicaid as well as EDI transaction such as: 837 (P, I, D), 835, and 276/277.

Environment: Agile, MS Office 2007, MS Project, Rational Requisite Pro, MS Visio 2007, MS SQL Server 2007, MS Share Point, HPQC.

Confidential, Towson, MD

Sr. Business Analyst

Responsibilities:

• Facilitated JAD sessions with SMEs’, Product owner, and Development managers to understand the business process, gathered user stories and identify enhancements for the application.
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Documented requirement for HIPAA, EDI transaction 837 and for Medicare Part A, Part B, Part C and Part D.
• Researched/Analyzed the various steps involved in claims processing life cycle and then wrote the BRD in such way that developers could understand the objective of the project
• Prepared release plan and iteration plan for the project working with the stakeholders as well as maintain the prioritized product backlog and Sprint backlogs.
• Worked with design team to prepare Project plan for User Interface documents where created various UI mockups, prototype, screen shot and non functional requirement
• Coordinated with development team to help them better understand the requirements.
• Worked with change control board to initiate/manage Change Requests
• Involved in gap analysis of claim processing with offshore team.
• Wrote test cases and test scripts for the User Acceptance Testing (UAT).
• Managed and created burn down charts for the Scrum process.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, Activity Diagrams, and Sequence Diagrams by using Microsoft Visio.
• Coordinated management of projects on MS Share Point
• Created traceability matrix to map requirements with test cases.

Environment: Agile (Scrum), Rational Requirement Composer, Rational Team Concert, Rational Jazz, MS Office Suite, Microsoft SQL Server, MS Project, HPQC, iRise Studio, Ms Visio

Confidential, Westborough, MA

Business Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements gathering team to finalize the project scope.
• Facilitated daily meetings and gathered Business Requirements.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Created BRD from the business requirements for signoff and also translated to FRD and delivered to developing team.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams, process flow diagram using UML tools as well as created wire frames, mockups by using MS Visio.
• Developed business requirement specification documents as well as high-level project plan.
• Developed business process models in RUP to document existing and future business processes.
• Developed project plans (Microsoft project) and training material as well as Provide ad-hoc reporting and analysis
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents
• Involved in user testing of systems, developed and maintained quality procedures, and ensured that appropriate documentations were in place
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• To implement the system in live we did traffic analysis because through this process we can identify the actual traffic flow into our system.

Environment: RUP, Microsoft Office Suite, Google Analytics, MS SQL 2008, HPQC, MS CRM, Requisite Pro, Wire frames, MS Share Point, MS Visio 2008.

Confidential, Tampa, FL

Business Analyst

Responsibilities:

• Identified system users and defined the main goal of the system users and according to that information defined system users pattern.
• Developed a vision plan that defined the primary goals and objectives of the project.
• Gathered users’ stories by conducting meeting with various stakeholders, business users and end users with the help of project manager, product owner and facilitator.
• Analyzed user stories and separate them according to the preferences and prepared product backlog working with product owner and other SME.
• Prioritize user stories and assigned to different sprints.
• Facilitated daily scrum meetings and managed task board with user stories and board.
• Prepared and tracked burn down charts and velocity charts for timely delivery of projects.
• Prepared training manuals, schedules, training plan, test plan and scripts for UAT.
• Gathered end users’ or customers’ feedback according to the system and conducted retrospective meeting for continuous improvement if needed according to end users or customers.
• Assisted development team in preparing wire frames for validating designs by the stakeholders.
• Implemented new features like Provider Enrollment 270/271, Claim Status 276/277 and Prior Authorization 278 related to HIPAA EDI transactions
• Developed and maintained the Requirement Traceability Matrix (RTM) for the project deliverables using Rational Requirements Composer
• Assisted BI developer to build and maintain SQL queries for data extraction and analysis and ETL through Informatica tool from SQL Server
• Involved in developing existing data mapping by which each department can get accurate data from data base.
• Involved in data analysis and data mapping activities creating ER diagrams and data flow diagrams for data model links as a part of data base management

Environment: Agile (Scrum), MS Office Suits, MS Visio, MS SQL Server, Ms Share Point, Rational Rose, Rational Clear Quest, Rational Requisite Pro, Rational Clear Case, Informetica, HPQC

Confidential, IL

Business Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements gathering team to finalize the project scope.
• Facilitated daily meetings and gathered Business Requirements.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Created BRD from the business requirements for signoff and also translated to FRD and delivered to developing team.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams, process flow diagram using UML tools as well as created wire frames, mockups by using MS Visio.
• Developed business requirement specification documents as well as high-level project plan.
• Developed business process models in RUP to document existing and future business processes.
• Developed project plans (Microsoft project) and training material as well as Provide ad-hoc reporting and analysis
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents
• Involved in user testing of systems, developed and maintained quality procedures, and ensured that appropriate documentations were in place
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• To implement the system in live we did traffic analysis because through this process we can identify the actual traffic flow into our system.

Environment: RUP, Microsoft Office Suite, Google Analytics, MS SQL 2008, HPQC, MS CRM, Requisite Pro, Wire frames, MS Share Point, MS Visio 2008

Confidential

Jr. Business Analyst

Responsibilities:

• Gathered business requirements through meetings with stakeholders, project team and end users and documented them.
• Implemented Unified Modelling Language (UML) methodologies for process modelling and developing use cases.
• Prepared Business Requirements document with story boards, mock up screens, traceability matrix
• Prepared Detailed Design documents identifying the major component changes to the system.
• Worked with Development team to deliver the changes on a timely manner and assisting the team in resolving the defects arising out of the testing phase. Met with the client to clarify the requirements during testing phase and accordingly updated the requirements in the ReqPro.
• Executed SQL queries using TOAD and PL/SQL on Oracle database for validating and analysing the data during scenario presentation to the client as part of requirement gatherings.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Developed test cases and test procedures in Quality Centre for performing component, Integration and Regression testing of the application.
• Participated in the team meetings to discuss the issues arising out of testing.
• Assisted in conducting Functionality testing, Integration testing, and User Acceptance testing (UAT).

Environment: Waterfall, Quality center, TOAD, SQL, Java, Microsoft word, Microsoft Excel, MS Visio, PL/SQL, Rational Rose, UML, Rational Clear Quest, Quality Centre.