summary

• Talented and accomplished Business System Analyst with a focus on the critical validity of delivering complex technical business solutions. Able to bridge the gap between business objectives and IT solutions, using skillful strategic planning and expertise in developing functional specifications that consistently meet and exceed client expectations.
• Demonstrates sound judgment in selecting methods and techniques for obtaining solutions such as automating repeatable processes with excellent attention to detail.
• Develops metrics that provide data for process management, to drive standard reporting mechanisms and indicators for future improvement opportunities.
• Measures performance against process requirements, aligning improvement projects to close performance shortfalls through quality management.
• Produces new process improvement techniques and services to improve workflows and methodology.
• Quickly understands the business issues and data challenges of client's organization and industry.
• Identifies client organization's strengths and weaknesses and suggests areas of improvement.
• Key Qualifications

Business Analysis

Basel II

Database Design/Mgmt

Customer Relationships

Sarbanes-Oxley SOX

Inventory Control / Mgmt

Mobile Devices

Logistics/Supply Chain

Process Improvement

IT Project Management

Report Generation

Requirements Gathering

Asset Management

Software Analysis

Software Development

Functional Specifications

System Design

System Improvement

System Integration

Systems Testing

Technical Support

Warehousing

Web Design

Data Governance

TECHNOLOGIES

Access

Siebel CRM

Barcodes

BMC Remedy

HTML

IBM Cognos

Crystal Reports

JavaScript

Mercury Quality Center/Test Director

Microsoft Office Suite

Caliber RM

PDA/PDT Handheld Data Terminals

Visio

SQL/Transact-SQL

SQL Server/SSRS

HP Tandem/CICS/IMS

Agile/SCRUM

Visual Basic

Windows Mobile

XML / Web Services

ITIL V3 Foundation Cert

Career Highlights

Confidential

SENIOR BUSINESS systems analyst / Tester

Use a variety of information gathering techniques to determine system requirements and technology needs. Facilitate requirements gathering and SCRUM sessions simultaneously for multiple, large projects of great complexity, under minimal supervision. Experienced liaison, among stakeholders, senior management and process owners to elicit, analyze, specify, and validate requirements for changes to business processes and information systems. Uses Quality Assurance skills to perform and lead test planning for all test cycles, and tracking and communicating defects to the technical staff for resolution. Manage user stories with tasks and acceptance criteria to maintain product backlog for development teams.

Key highlights

• Secure report delivery system allowing client's access to their performance, rebate and risk reports online using a secure portal for both client and account specific instances
• Global Literature Catalog project allowing Vanguard to maintain critical investor documents such as prospectus, KIID, fact sheets and Annual reports, on the corporate websites.
• Migration of all global entities to the Siebel CRM system. This includes data migration of Financial Advisor Services, Institutional and Retail Direct clients.
• Unified Global Pricing allowing Vanguard to consistently and efficiently price their fund products across the globe

Confidential

SENIOR BUSINESS analyst

Contracted to assist in building a new mortgage data warehouse and remediate systems of record from Origination through Servicing in order to ensure data is available and of sufficient quality for Basel II compliance regarding all residential loan products, including first and second mortgages as well as HELOC's.

Key highlights

• Responsible for providing all requirements and deliverables process flows, business requirements documents, system requirement specifications, etc. and documenting in Caliber RM as well as collaborate with the Data Governance team to provide trusted Enterprise data to the warehouse.
• Build use cases and data flow diagrams that clearly depict process flows relating to specific business requirements. Participate in data-profiling and data quality reporting exercises and work with the database team to resolve data issues.
• Create and document consistent, complete, and unambiguous test plans from functional requirements and technical specifications and manage testing defects through Quality Center

Confidential

SENIOR BUSINESS SYSTEMS Analyst / QUALITY analyst

Contracted for integrating the Wachovia systems into the new Wells Fargo International Technology Correspondent Banking Payments Applications environment. This includes process review of BRD, FSD and MTP master test plan documents, for gaps, creation of FDD's and the design and implementation of test cases to support and confirm quality assurance of the integration effort.

Key highlights

• Worked with the entire Correspondent Banking program suite and was specifically asked to assist in development and testing of the International Financial Trading IFT system. Application interfaces to/from Fed wire and CHIPS networks. DDA/General ledger account postings and statistics. OFAC/Global Sanction GSMOS compliance systems. SWIFT admin MQ messaging
• Work closely with users, technology staff and developers to resolve issues during the system integration.
• System migration includes IMS to CICS screen conversion, WebSphere MQ messaging and connection to HP Tandem
• Create consistent, complete, and unambiguous test plans and facilitate the testing process and defect management within Quality Center. Work closely with users during UAT for signoff and acceptance of new systems

Confidential

SENIOR BUSINESS SYSTEMS analyst / functional analyst

Contracted for extensive business analysis, program management experience and technical acumen to review, support, and administer numerous enterprise-wide processes and initiatives, including a global distribution of hand-held PDA's deployed in each vehicle that used XML messaging functionality to track all product deliveries. Maintain the global IT customer support and on-call production support initiatives. Ensure ongoing systems functionality and productivity for 658 Production terminals, 5,000 Global fleet drivers, and 38,000 global customers by designing functional specifications and creating/conducting tests for fixes and major code releases.

Key highlights

• Responsible for leading all new DOT development projects, gathering Business requirements, creating functional specifications and prioritizing to determine feasibility.
• Developed test plans and managed testing of all new applications and enhancements using Quality Center.
• Spearheaded a project to document all support activities in the Global IT group, creating a knowledge-management system on SharePoint and migrated core IT support activities to an outsourced vendor
• Initiated and implemented a more efficient communication process to the user community for change controls and outages that was highly successful and improved the IT/Business relationship.
• Collaborated on the successful deployment of Intermec PDA devices supporting a growing Asian and Canadian market.

Confidential

senior BUSINESS SYSTEMS ANALYST / project manager

Applied expert program management, technology and systems integration skills to identify areas of process improvement and manage projects that drove dramatic cost savings and profitability with ownership of creating and executing comprehensive training programs for each solution. Utilized expansive IT knowledge to support and manage technological initiatives in cross-functional departments across the enterprise, including Logistics/Supply Chain Services. Worked closely with key stakeholders to define business requirements able to expertly analyze and architect systems solutions in any environment. Proponent of ISO 9000 standards for quality management systems: key-player in obtaining departmental ISO 9000 certification trained as ISO 9000-TL auditor.

Key highlights

• Drove significant cost savings and efficiency improvements by managing a project for an online tool repair program for all Verizon field technicians while adhering to Sarbanes-Oxley requirements for approvals.
• Responsible for SAP integration of existing core supply-chain warehousing systems including creation of reports using SSRS
• Established buy-in with National business units and steered a project to standardize inventory tracking across the enterprise by developing an HHP PDA scanner-based bar-coded inventory system to accurately track more than 800M in Capital tools/assets.
• Galvanized customers, analysts, and developers on a project creating an Asset Management ordering system that automated reporting and shipping/receiving status for 13,000 tools and assets nationwide valued at 135M
• Enhanced expense cost containment by developing a web-based tool repair warranty tracking system.
• Created and implemented an innovative program BestBid that automatically assigned Capital Tool contracts to low bidders, realizing 1.8M savings annually.

ADDITIONAL EXPERIENCE

Confidential

• Designed Functional Specs, Developed and Implemented an electronic Records Management System BARCS ,
• IT SYSTEMS ANALYST/PROJECT MANAGER /ASSOCIATE RECORDS RETENTION MANAGER
• utilizing barcode technology as well as an integrated records retention schedule.
• Owner JSW Solutions
• Website development and maintenance
• Custom Programming
• PC support