SUMMARY:

• I possess over 7 years global experience in Information Technology with proven abilities in leveraging technology to achieve business - driven objectives, manage competing priorities, solving complex problems, and delivering processes / systems. With excellent interpersonal, written, and verbal communications skills
• I bridge the information gap between the business and technical staff, working with both on-shore and off-shore teams. I am capable of managing multiple projects and priorities with tight deadlines by utilizing the appropriate tools and met hodology.
• I have demonstrated strengths in process development / improvement, and relationship management. I am a detailed oriented, customer-focused team player, with analytical thinking and problem solving capabilities, who thrives in dynamic, challenging work environments.

TECHNICAL SKILLS:

Tools: MS Office (Word, Excel &PowerPoint, OneNote), Lotus Notes, MS Visio, Clarity, VSS, Eclipse, Net Beans, HP Quality Center.

Database: -SQL Server 2008, Teradata, DB2, My SQL

Languages: - C, Java, PL/SQL, HTML, CSS

Analysis & Design Methodologies: SDLC, Waterfall, Agile, UML

Off: shore Management, Analysis, Design and Development

Web: IIS 5.0, IIS 6.0

Systems: UNIX (Sun Solaris), Linux (Suse Linux), Windows Vista, Windows (Server 2003, 2000 Professional)

PROFESSIONAL EXPERIENCE:

Confidential, Richmond,VA

Business System Analyst

Responsibilities:

• Led requirement gathering, feasibility and Gap analysis phase.
• Built Project Scope, High Level Business Requirements, Detailed Business Requirements, System Requirements, Source to Target Mapping, Non Functional Requirements, and Business Rules.
• Created Use cases using Visio based on BRD.
• Conducted requirement walk through sessions with Business, Dev and QA team.
• Prepared UAT test cases.
• Responsible for liaison between business, technical teams and external vendors.
• Reviewed and approved test cases and test results prepared by QA team.
• Involved in all brainstorming sessions to build new data model (ERD).
• Helped improve usage of SharePoint in internal organizations. Worked with SharePoint Center of Excellence, managing site requests, permissions, and custom settings for various business units.
• Handled offshore team of 5 members.
• Initiated, developed and implemented numerous business process re-engineering efforts to improve effectiveness and efficiency.
• Developed SQL queries to respond to reporting requests from client stakeholders.
• Performed back-end testing by extensively using SQL queries to verify the database integrity.
• Provided Project Management assistance in schedule maintenance and resource planning.

  American Express (Chandigarh, India) Business Analyst

• Performed Gap and Impact Analysis.
• Requirement gathering, Project Scoping, Scheduling, Development activity tracking using MS Projects.
• Conducted process flow and use cases walk through sessions with stakeholders.
• Used MS Visio to create Sequence, Class and Use Cases.
• Involved in Production validations & UAT.
• Developed and maintained Question tracker and requirement traceability matrix.
• Facilitated teams focused on improving business processes or performing root cause analysis.
• Provided Assistance in Project Management Activities to develop and execute project plans including - work plans, schedules, milestones, critical paths, project scope
• Maintained project schedule, identify and track milestones and identify and manage cross-functional dependencies
• Provided regular project status reports to stakeholders and management
• Build effective partnerships with, and between, the developers, architects, QA Team, and product managers
• Manage and resolve issues and risks using innovative, creative, or practical ways
• Managed teams of four team members

Confidential

Business System Analyst

Responsibilities:

• Analyzed business needs and developed functional and system requirements for DQM Product.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout System Development Life Cycle (SDLC) to resolve open issues.
• Provide support to applications in production by tracking and troubleshooting problems, ensuring continued and efficient operations.
• Serves as the liaison between internal and externals stakeholders while engaging in multiple initiatives.
• Developed use cases, test cases, and screen mock ups.

Confidential

Business Analyst

Responsibilities:

• Elicitated business needs through conversations with stakeholders.
• Documented all requirements.
• Interacted with on-site resources in cross-functional departments.
• Work with subject-matter experts and drive toward finding a resolutions.
• Develop business cases for the projects.
• Work with SME’s, and Vendors to define, break down, and track work.
• Estimate and Track time against each task of a project.
• Created agile artifacts like use cases, class diagrams and deployment plans, participated in daily standup meetings to clarify ongoing project issues.
• Uploaded the requirements in QC
• Validated and approved the test cases prepared by QA.
• Prepared UAT test cases.

Confidential

Business System Analyst and QA Analyst

Responsibilities:

• Led project scoping and requirements analysis including use case modeling and functional specifications documentation for ACCORD (Financial Testing Product).
• Facilitated requirement gathering from stakeholders through requirements forums and JAD sessions.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Led technical design efforts including converting requirements and use cases into application and data design models.
• Facilitated business and technical discussions and issue resolution.
• Conducted User Acceptance Testing (UAT) and user .
• Worked to plan, create, develop and implement test plans.
• Conducted root-cause analysis to ensure application errors were verified, rectified and tested.
• Worked on the different builds of Windows VISTA, 2003, 2000 to ensure application is compatible with platform.

.