Release / Project Manager Resume New York - Hire IT People

SUMMARY:

A results - oriented and change-oriented project manager with broad experience in change management, business readiness, strategic planning, quality assurance, process improvement, performance reviews, business process reengineering, and development, and contracts and negotiations.
Additional proficiencies include client/vendor relations, program management, compliance and regulations, and cost/budget analysis. Displays strong analytical and problem-solving skills to improve workflow processes, enhance business growth, and create optimal productivity.
A team-oriented, innovative, and versatile leader who enables an organization to cultivate exceptional partnerships and exceed goals and expectations.

TECHNICAL SKILLS:

MS Office Suite
Visio, Smartsheets
Waterfall Method

PROFESSIONAL EXPERIENCE:

Confidential, New York

Release / Project Manager

Responsibilities:

Directed multi-year global CRM application (chat, email and voice) focused on global 24/7 call center and how quickly and efficiently we can service our members (consumers) while monitoring and improving performance of call center agents.
Worked with key stakeholders (business team and product team) ensuring change management and business readiness process in place by communicating upcoming system changes (at the inset of the project) and involvement of employees from all levels.
Organized, scheduled, and managed daily IT activities including code deployment to QA and production.
Led Waterfall methodology managing simultaneous multiple cross-functional projects consisting of multiple applications and daily management of assigned projects ensuring projects delivered based on approved scope. Gained experience in application knowledge including CRM (chat, email, voice) propriety with interfaces to/from Twilio, Front, and Layer applications, Oracle Business Suite, Reflexis Workforce Management Applications, and WW proprietary Retail and Backoffice Applications. Oversaw project for WW France consisting of multiple applications and utilizing combination of on-shore and offshore resources.
Delivered projects on time and within budget, continue building relationships across organizations and at all levels, assessed team’s capabilities, removed organizational impediments, and coached teams.
Oversaw WW Canada converting meeting room business from paper to using propriety custom application to collect all member data including product sales. Collaborated with key stakeholders ensuring change management and business readiness in place to roll out applications to all locations throughout Canada within three-months.

Confidential

Senior Oracle Project Manager

Responsibilities:

Created business process flows, conducted gap analysis, and aided in testing planning and deployment effort. Facilitated solution demonstration lab (SDL) sessions and trained end users.
Worked with key stakeholders ensuring change management and business readiness in place for new applications. Delivered enhancements for Oracle purchasing, payables, and self-service web modules for biotechnology company in Northeast.
Supervised and led design, testing, and implementation to accommodate client’s business functionalities within Oracle application’s framework.
Delivered a testable product to the 911 client which resulted in a successful UAT. Client provided sign off and system was implemented on time in accordance with the project plan.
Streamlined the procure to pay process at Alkermes including punch-outs to vendor catalogs

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