PROFESSIONAL SUMMARY:

• Highly skilled professional wif over 9 years of extensive experience in Business Systems Analysis (BA) and Product Owner.
• Strong noledge of SDLC methodologies including Waterfall and Agile - Scrum methodologies.
• Experience working wif clients across different domains like Retail, Finance, Healthcare, E-commerce, Marketing, Digital and Mobility etc.
• Have worked wif Drupal and AEM CMS and Salesforce CRM (Service and Sales Cloud)
• Well versed wif tools like MS Visio, MS Excel, MS Power Point, MS word, JIRA, HPQC, Confluence, SQL etc .
• Experience working wif On-site and Offshore Teams.
• Conducted Joint Application Development (JAD), Feasibility Studies, Gap Analysis and Impact Analysis and organizing the software requirements in a structured way.
• Experience eliciting requirements from stakeholders using one-on-one interviews, questionnaires, conference calls and Web-Ex sessions.
• Experience in creating Business Analysis deliverables like Business Requirement Documents (BRD)/ Business Requirements Specification (BRS), Functional Requirements Document (FSD), System Requirement Specification (SRS), system mapping documents, traceability matrix, test plans, test cases etc.
• Experience in writing use cases to define user’s interaction wif the system.
• Wrote requirements for reporting needs of the organization.
• Experience wif wire framing and mock ups using MS Visio, Balsamiq etc.
• Experience in working wif Technical teams and reviewing solutions wif the technical team and the business stakeholders.
• Well versed in all stages of Quality Assurance Lifecycle including writing test conditions/ scenarios and test cases and also executing Test Cases.
• Experience in writing basic SQL queries to validate data.
• Experience in Issue/ Defect Management in HPQC/ ALM.
• Excellent oral and written communication skills and the ability to interact and work effectively in a large and complex organization wif staff from all levels.
• Experience in managing and updating Product backlogs or working wif Product Owner to do the same.
• Experience working closely wif Product Owner for grooming of the User Stories and updating the Product backlog.
• Experience in facilitating sprint-planning meetings and in organizing sprint road maps.
• Experience in working closely wif the business users to write user stories (statement, narrative, acceptance criteria)
• Created wireframes, data mapping documents and excel mock-ups to supplement user stories.
• Extremely adept at working wif agile team to get stories broken down into tasks and making sure scrum board is updated as tasks progress.
• Experience in carrying out UAT (User Acceptance Testing) sessions.
• Experience in demoing builds to the business on a weekly basis.
• Experience in testing and creating defects in JIRA and making sure they are resolved and re-demoed.
• Experience in breaking down user stories if the scope of the story was bigger.
• Experience in running Sprint Retrospective meetings & daily scrum/ meetings.

PROFESSIONAL EXPERIENCE:

Confidential, IL

Business Analyst

Responsibilities:

• Responsible for Managing the Content including authoring of pages including editing, adding or removing the content from Cloud Payroll dotcom website and its features as per the Business user’s requests.
• Responsible for leading the Business requirement session from definition phase to its completion phase, including discovery, analysis and documentation of business requirements, process flows, use cases, test and plans.
• Executing Agile SDLC project using offshore and onshore managed service model.
• Liaised between SME’s and Development teams.
• Documented “AS-IS” system to halp define the “TO-BE” system.
• Responsible for identifying gaps in the current system and proposed solutions.
• Responsible for facilitating sprint planning, planning sprint, retrospective and daily standups meetings.
• Facilitated backlog refinement sessions wif the product owner for grooming of the stories and updated the product backlog.
• Gathered reporting requirements for Sales coverage reports including creating excel mock ups.
• Wrote Middleware requirements and also made data flow diagrams.
• Responsible for running the daily standups.
• Facilitate cross functional teams for all the dependencies.
• Responsible for demoing builds to business users on a weekly basis.
• Worked closely wif Dev and QA teams.
• Experienced in writing Test Scenarios and Test cases and logging defects in Jira.
• Facilitated UAT sessions by identifying the testers from business teams and halped them log those defects.
• Created the defects using JIRA and made sure they were fixed and re-demoed.
• Facilitated Bug Triage meetings wif QA and Developers to define the severity and planned releases.
• Responsible for creating user manuals and plans for the business users.

Environment: Eclipse, Liferay, MySQL, HTML, CSS, JIRA, MS Office tools- MS-Word, MS-Excel, MS-Visio, MS-PowerPoint, CRM, Unidata, OS-Ticket (Service Desk) & Git-hub.

Confidential, Shoreview, MN

E-commerce Business Systems Analyst

Responsibilities:

• Assessed and evaluated existing IT system and business processes.
• Worked wif SMEs to understand the HIPAA Compliance issues and security concerns for patient information and aligned all user stories be standardized for compliance.
• Understood HIPAA guidelines and communicated wif IT teams (QA & Dev) to ensure dat system being built complies wif the HIPAA guidelines.
• Researched various steps involved in the project to process inefficiencies or loopholes inherent to IT or the business process.
• Worked closely wif strategic and IT units to address those short comings.
• Assisted to stream line clerical work processes and automate process where possible.
• Worked closely wif the project manager in identifying project scope and developed detailed project plan.
• Held iteration kick-off meetings wif the business users, development and QA teams.
• Worked wif the business users to prioritize Product Backlog Items (PBI).
• The second release for AEM was related to creating a suite of templates for various screens.
• Worked alongside UX/UI teams to validate template design, as well as added new workflows for authors, approvers and publisher roles in AEM.
• Basic workflows were also created in DAM for publishing all types of digital assets to folders.
• Documented user stories wif workflows and process flows for the DAM vendors to implement.
• Worked wif offshore vendor team to tag and upload all existing digital assets (product images, category images, banner ads, videos) into DAM once it was stood up.
• Conducted SPRINT sessions wif 2-week iterations.
• Wrote detailed User Stories wif Acceptance Criteria and wireframes created by UI/UX teams.
• Conducted daily stand-ups to develop User Stories
• Maintained traceability between the User Stories and Functional Requirements.
• Reviewed user stories wif business users and got their approval.
• Closely worked wif the QA teams to organize Test Plans and rollout.
• Documented defects and worked wif developers and QAs to fix them.
• Worked in testing components in AEM Test Instance.
• Helped prepare Test Cases and UAT scripts.
• Helped prepare for and conducted User Acceptance Testing (UAT)
• Prepared documents by incorporating better business practices for end users
• Managed and added requirements dat came out as a result of testing and added them to the Product Backlog Items (PBI)
• Responsible for Preparing and providing detailed weekly progress report to Project Managers and the business stakeholders.
• Performed UI testing to ensure the final product built is in line wif the needs of the business users

Environment: SQL Server Management Studio 2005/2008, SSIS, SSRS, ETL, EDI, HIPAA, Windows 2000/XP, Agile-Scrum, JIRA, MS-Word, MS-Excel, MS-Visio, MS-PowerPoint.

Confidential, Cincinnati, Ohio

Business Analyst

Responsibilities:

• Conducted user interviews and JAD sessions wif end users, stakeholders and developers to gather functional and non-functional requirements of the system, and creation of use cases.
• Involved in the analysis of the functional, technical specifications, data mapping document and conceptual diagrams.
• Prepared questionnaires for the BI software dat will predict the return on portfolio.
• Involved in creating Process Flows, Dataflows, UML Activity diagrams and USE cases diagrams using MS Visio.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Designed business models dat served to identify requirements and communicate information between teams.
• Createdbusiness cases, strategies,communication plan, tracking & reporting variables
• Led in implementing/applying standard processes for scope/change management, risk management, issue management, quality assurance andprojectcommunication.
• Worked closely wif the QA team throughout the testing cycle to verify functional testing of requirements.
• Prepared RTM ensuring the forward and backward traceability of the Business Requirements to the Test case and vice versa.
• Reviewed and provided input to the testing scenarios and the test cases.
• Defined business use cases and activity diagrams to represent different workflows and associations.
• Identified and clearly defined functional issues and support IT development staff throughout the design, development, unit testing, and implementation phases of the software development life cycle.

Environment: Windows XP, HP-ALM, SQL Server Management Studio 2012, EDI, SharePoint, MS-Visio, MS-Word, PowerPoint.

Confidential

Business Analyst/UAT Analyst

Responsibilities:

• Served as a liaison between the business team and the project team by assisting in identifying, understanding, and documenting their business needs and was responsible for completing the project documentation.
• Conducted interviews wif internal users to generate As-Is process flow and prepared the detailed work flow diagram based on the proposed modifications.
• Refined requirements, drafted Business Requirement Document, and Functional Requirement Document.
• Wrote Use cases and created wireframes using Pencil Software.
• Responsible for preparing System specifications for E-commerce system including writing relevancy ranking requirements for Coral.com
• Created Data Mapping Document to facilitate ETL by the ETL Developer.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules and information needs to ensure dat critical requirements are not missed.
• Wrote Test cases and ensured traceability of test cases to requirements, working wif the project Business Analyst to ensure all requirements are tested.
• Wrote SQL Queries for Data validation after ETL was complete.
• Worked wif Offshore team to ensure testing of functional areas is complete, tracked and on-schedule.
• QA issue prioritization and resolution facilitation.
• Conducted Regression Testing.
• Facilitated daily Quality Assurance meetings, reporting and maintains agenda.
• Coordinated UAT wif the business stakeholders and managed defects in QC/ALM.

Environment: Window 2000/XP, HP ALM, SQL Server Management Studio 2008, Pencil, SOAP UI, HTML, XML, MS-Office tools